Luxury Home & Kitchen Appliances | Fisher & Paykel USA
Connected Appliances | Smart Home | Fisher and Paykel US
User Guide for FISHER PAYKEL models including: WL8058G1, WL9058G1, WL1064G1, WL8058G1 Top Loader Washing Machine, Top Loader Washing Machine, Loader Washing Machine, Washing Machine, Machine
Top Loader Washing Machine, 8kg, UV Sanitise | Fisher & Paykel New Zealand
Top Loader Washing Machine, 10kg, UV Sanitise | Fisher & Paykel Australia
File Info : application/pdf, 40 Pages, 1.81MB
DocumentDocumentTOP LOADER WASHING MACHINE WL8058G1, WL9058G1, WL1064G1 models USER GUIDE NZ AU CONTENTS Safety and warnings 4 Control panel 6 First use 8 Wash cycles 10 Wash preparation 12 Wash modifiers 14 Favourites 17 Option adjustment mode 18 Saving water, energy and the environment 24 Wi-fi & remote 25 Care and cleaning 26 Before you call for service 28 Fault codes 29 Troubleshooting 30 Manufacturer's warranty 35 Customer care 37 3 SAFETY AND WARNINGS ! WARNING! Electrical Shock Hazard Failure to follow this advice may result in electrical shock or death. · If you are using an extension cord or a portable electrical outlet device (eg multi-socket outlet box), ensure that it is positioned so that it does not come into contact with water or moisture. READ AND SAVE THIS GUIDE When using your clothes washer, follow basic precautions, including the following: General z This product has been designed for personal, family or household use. This product is not designed for any commercial use. Any commercial use will terminate this products manufacturer's warranty. z A damaged power cord must be replaced by a Fisher & Paykel trained and supported service technician or similarly qualified person in order to avoid a hazard. Do not use the appliance until it has been repaired to avoid a risk of electric shock. z Do not operate this machine if it has been damaged during transport. Contact your Fisher & Paykel dealer or Fisher & Paykel trained and supported service technician. z This clothes washer is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they are supervised or given instructions on how to use the washer by someone responsible for their safety. z Keep children away from the washer while it is in operation. z Supervise children to ensure they do not play with the washer or climb inside the drum. z The washer should only be used for washing and rinsing of textiles where this is indicated on the care label. z Do not add petrol, dry-cleaning solvents, or other flammable or explosive substances to the wash water. These substances give off vapours that could ignite or explode. z Do not wash articles that have been previously cleaned in, washed in, soaked in, or spotted with gasoline, dry-cleaning solvents, or other flammable or explosive substances as they give off vapours that could ignite or explode. z The lid will be locked when is pressed at the start of the cycle for safety reasons. To unlock the lid and open it during the cycle (not recommended), press . Never force the lid open. z Do not touch or operate the machine with wet hands or with bare-feet. z Read and follow the detergent manufacturers' instructions carefully. Instructions on how to use the detergent will be clearly indicated on the pack. Remember to store your detergents out of the reach of children. 4 SAFETY AND WARNINGS MODEL CODE MAX CAPACITY* (KG) WL8058G1 8 WL9058G1 9 WL1064G1 10 *Capacity refers to the maximum dry weight of items the washer can wash at any one time. (Note: Cycle dependent) z Do not overload your washing machine beyond its rated capacity. z Do not wash an electric blanket in your washer unless the care label specifically states it is safe to do so. z Do not wash curtains in this washer, as sunlight makes them brittle and they may disintegrate during washing. z The only user-removable parts of the washer are the inlet hose(s), the drain hose, the dispenser funnels (tops) and lint filters. No other parts are designed to be removed by anyone other than a Fisher & Paykel trained and supported service technician. Installation z For guidance on how to install your product, please refer to installation instructions provided with your product. Water supply requirements: z Inlet water static pressure: Max. 1MPa (145psi), Min. 50kPa (7.3psi). z Inlet water flow rate at tap: Min. 8 litres/min. z A pressure-reducing valve must be installed if pressure is higher than 1MPa. z For optimum wash performance check the supply pressure is within the recommended range. z New hose sets provided with the washer should be used to connect the washer to the water mains. Old hose sets should not be re-used. z We recommend the inlet hose(s) are changed every 5 years. WARNING: Failure to do so may result in a flood and damage to property. z The hot water temperature should not exceed 65°C and the cold water temperature not exceed 35°C. Temperatures above these may cause the machine to fault or cause damage to the machine. z Install the machine on a solid and level floor surface ensuring it has at least 20 mm clearance on each side. The washer must not be installed on any textured floor coverings (eg carpet, rugs). Disposal z When disposing of the washer, it is recommended that the lid is removed to avoid children getting trapped inside, and that the electrical cable is cut off close to the washer. 5 CONTROL PANEL 6 !2 1 2 3 4 5 7 8 9 !0 !1 !3 1 POWER 2 Wash Cycles 3 Remote 4 Delay Start 5 Display 6 Wash progress indicators 7 Optimise Wash 8 Water Level 9 Wash Temp !0 Spin Speed !1 Wash Options !2 START/PAUSE !3 Keylock Press to turn the washer ON/OFF. Turn the dial to select the desired cycle for your load. Press and hold to control washer from the Fisher & Paykel app when Wi-Fi is enabled. Press to delay start time. Shows the following: z The remaining time in the cycle that is currently running. z The estimated completion time of the cycle when the machine is turned on. z Delayed start time of wash cycle. z Notifications if an error is detected or a warning is necessary. z Secondary option information. Indicates the current status of the wash cycle. z All lights are illuminated at the start of the wash cycle. z The light of the current status flashes, and then turns off once completed. Press to select SANITISE and/or ECO. Press to increase or decrease water level. Press to increase or decrease water temperature. Press to increase or decrease washer spin speed. Press to select SOAK, RINSE+ or WASH +. Press to start or pause the selected wash cycle. Press and hold for three seconds to disable all buttons on the control panel. POWER will not be disabled when KEYLOCK is active. 6 SAFETY FEATURES Keylock Keylock can be used to lock the control panel when not in use. Everything except POWER will be locked when active. If washer is turned off while KEYLOCK is active, KEYLOCK will remain active when the washer is turned back on. Turn KEYLOCK on: After starting your selected cycle, press and hold for 3 seconds. will flash twice in the display and will illuminate. Turn KEYLOCK off: Press and hold for 3 seconds. Lid lock The lid of your washer will be locked during the wash cycle to ensure safety for you and your family. will illuminate when the LID LOCK is active. To unlock the lid at any time during the cycle, press . In some circumstances, there may be a delay before the lid can be opened, for safety reasons. Do not obstruct the lid lock slot. Do not try to disable the lid lock. Auto Drain Unsupervised clothes washers filled with water can present a drowning hazard to small children. In order to minimise any risk of this type of accident, your washer has been preprogrammed to know when this potential hazard is created and drains the wash water to a safe level. If you pause your washer with water in the drum, AUTO DRAIN will activate after 3 minutes. This will drain the water in the drum to a safe level. will be displayed while AUTO DRAIN is in operation. The cycle can be restarted at anytime by pressing . 7 FIRST USE All controls only require a gentle press to activate. For best results, avoid repeated interruptions to the cycle, such as pressing , and ensure all items are removed as soon as the cycle has finished. 1 Press to activate your washer. 2 Select your desired wash cycle using the dial. The default cycle is MIXED. 3 Select wash modifiers. Refer to `Wash Modifiers' for more details. 4 8 Press to begin the cycle. Pausing a cycle 1 Cancelling a cycle 1 Progress indicators 1 FIRST USE To pause your washer during the cycle, press . To cancel a cycle or power the washer off at any time, press . During a cycle, the progress indicators will illuminate to show the stage of the cycle that is being performed. 9 WASH CYCLES Wash cycle guide Your washer has a number of wash cycles to suit your needs. Selecting the most appropriate cycle for each wash load will help ensure you get the best wash result. CYCLE Mixed Cotton* WASH DESCRIPTION A wash for mixed everyday loads including cottons and blends. A cycle for normally soiled cotton items. MAX LOAD (KG) WASH TEMP SPIN SPEED 8, 9 or 10 Warm/Cold Fast 8, 9 or 10 Warm Fast Delicate A gentle wash with slow spin speed. 3 or 5 Warm/Cold Slow Heavy A stronger wash for heavily soiled, durable items. 8, 9 or 10 Warm Fast Easy Iron Reduced spin speed to minimise creasing. 4 Medium Warm/Cold (MED) Quick Wool Sheets Bulky Hygiene Rinse Spin Drum clean Quick wash of around 30 minutes for smaller lightly soiled loads and brand 4 new clothes. Warm Fast Extra gentle wash and a medium spin. 3 or 5 Warm/Cold Medium (MED) A wash tailored to washing bed linen. 6 or 8 Warm Fast A warm, gentle wash with more water and a slow spin speed. 4 Warm Slow A hot concentrated wash with multiple rinses. 6 Hot Fast Designed for items that only require rinsing and spinning. 8, 9 or 10 Cold only Fast Designed for spinning water out of wet items. 8, 9 or 10 n/a Fast A hot cycle with a soak to clean the n/a Hot build up of dirt in the washer. Medium (MED) 10 WASH CYCLES *COTTON cycle with ECO, HIGH, WARM and FAST selected is the recommended water and energy saving cycle for normally soiled everyday washing. This cycle has a 2-step water fill to achieve the required water level and temperature for the best cleaning result. First Fill - Once cycle and wash modifiers are selected and is pressed, both hot and cold water will flow into the inner drum. It is recommended when using this cycle to dissolve the detergent in 1 litre of warm water and add straight onto the clothes immediately when the machine starts. The warm water temperature helps to dissolve detergent quickly. The washing operation starts at the end of the hot water fill and is followed by a 5-minute (approximately) soak-agitation session to help the detergent mix completely with the laundry. Second Fill - The second fill is in order to reach the selected water level and make the clothes completely soaked in water to achieve a better wash result. CYCLE Extra Care** Towels (default) WASH DESCRIPTION MAX LOAD (KG) WASH TEMP SPIN SPEED A cycle designed for washing towels. 8, 9 or 10 Warm Fast Denim A wash with low temperatures to reduce denim from fading. 3 Sports Outdoor A wash tailored to washing sports type clothing. 4 Cycle designed for washing outdoor wear, like jackets. 4 Synthetic Designed for your everyday synthetics and poly-cotton blends. 4 Cold Fast Warm/Cold Fast Warm Slow Warm Fast ** You can select a different sub-cycle from the default within EXTRA CARE by using the app. The cycle selected will become the default extra care cycle for all future cycles, this can be changed at anytime by using the app. Washing bulky items The BULKY cycle takes special care of bulky items. Bulky garments and bedding wash most effectively when they can move freely. Ensure that there is sufficient room in the drum for the load to move during the wash. Washing more than one large bulky item at a time, is not recommended (e.g. duvet inners). When washing a single bulky item add a large beach towel to the wash, to ensure the load is balanced for an effective spin. Bulky items may include: duvet inners, blankets, throws, sleeping bags, jackets, bedding underlays and comforters. 11 WASH PREPARATION Sorting Sort items according to colour, fabric type, and soil type. Wash fine, delicate fabrics separately from thick, heavy fabrics. Always separate coloured items from whites, especially when they are new. Colour run could be an issue if you wash items at higher temperatures. Some soils, like mud and blood are best washed in cold water. Oily soils (eg some foods and marks on shirt collars) are best washed in warm water. Separate out sheets and towels, wash these separately on the SHEETS and EXTRA CARE (TOWELS) cycles. The care label will tell you about the fabric of the garment and how it should be washed. Before you load z Check pockets for items that could damage your clothes or get caught in the washer. z Close zippers, hooks and eyes, and other fastenings (ie fasten the opening of duvet/ doona covers) and remove loose bra wires. All these can damage both your washer and your clothes. z Place delicate items, such as lingerie, in a mesh laundry bag before placing in the washer. z Pre-treat any stains, taking care not to spray pre-treaters on your washer as they can cause damage to the plastic surfaces. Selecting the right detergent z Your washer is a High Efficiency clothes washer and needs a low sudsing detergent to prevent over-sudsing problems. This is the same type of detergent Front Loaders use. z We recommend the use of liquid detergents in most washing situations to achieve the best results. This is particularly important when washing dark garments. z When washing woollens, use a wool detergent but use it sparingly as these are usually very high foaming. z Do not use soap flakes or granulated soap powders. How much detergent? Follow the instructions stated on the back of the detergent packet as a guide to the correct amount to use. The correct amount of detergent will vary depending on the amount of soil in your clothes and the size of your load. Jeans and work clothes may need more and towels usually less. z If you have over-foaming problems, reduce your dosage. z If your clothes are not clean enough, try using a bit more. 12 WASH PREPARATION Where do I put my detergent? Place your detergent into the detergent dispenser, located on the left side of the washer. We recommend that you measure your detergent first. You will notice that most of the detergent placed in the dispenser will fall into the washer. As the washer fills, the dispenser will be flushed of any residue. The detergent is then mixed with water at the bottom of the washer, dissolving and activating it to ensure optimum wash performance. DO NOT use your washer to soak items in bleach or sanitiser. If you have soaked items in a bucket, do not tip the contents of the bucket into your washer. The chemicals in these products are very corrosive to metal surfaces and can damage your washer. Rinse and wring items out thoroughly before placing them in your washer. Fabric Softener Fabric softener should not be added when ECO option is selected or for a RINSE cycle. The softener will not be dispensed. Adding the fabric softener Always follow the manufacturer's guidance for the correct dosage. Measure the softener out into the cap and pour into the fabric softener dispenser. The softener will remain in the dispenser until the deep rinse where water flushes it into the drum. If you fill beyond the `Max' mark, the fabric softener will dispense into the drum prematurely and may stain clothes, and also contribute to scrud. A small volume of water remaining in the dispenser at the end of the cycle is normal. If you wish to use fabric softener we recommend: z Using it sparingly. Measure it carefully to ensure you do not fill above the `Max' level of the dispenser. z Using a fabric softener that is of a thinner consistency. z Clean the dispenser as soon as the cycle has finished. z Clean your washer regularly using the DRUM CLEAN cycle, refer to `Caring for your washer'. z Cold water washing increases the chance of scrud build-up occurring. We recommend a warm or hot wash at regular intervals, eg every 5th wash. 13 WASH MODIFIERS Once you have selected your wash cycle you may wish to change the default wash options. Water Level This option allows you to set the water level to LOW, LOW/MEDIUM (MED), MEDIUM (MED), MEDIUM (MED)/HIGH, HIGH or AUTO. Press WATER LEVEL to increase or decrease the water level. Wash Temp Your washer offers 5 wash temperatures, COLD, WARM COLD, WARM, WARM HOT and HOT. Actual wash temperature settings vary per cycle. Some temperatures are not available on some cycles. Press WASH TEMP to increase or decrease the wash temperature. Spin Speed Your washer offers three spin speeds: FAST, MEDIUM (MED) and SLOW, plus an additional NO SPIN option. Press SPIN SPEED to increase or decrease the spin speed. NO SPIN will pause the washer at the end of the rinse, allowing you to remove items before the final spin. Press to restart. 14 WASH MODIFIERS Wash Options This option allows you to add a combination of RINSE +, WASH + and/or SOAK to your cycle. WASH MODIFIER Rinse + Wash + Soak MODIFIER DESCRIPTION Adds an additional rinse to the default number of rinses to help remove any residual detergent or soil. Adds a short soak/wash sequence half way through the wash to boost dirt and stain removal. Will perform a one hour soak sequence in the middle of the wash phase, agitating periodically every minute to help remove loosened dirt and stains. Press WASH OPTIONS to select the desired wash modifier. Optimise Wash This option allows you to add ECO and/or SANITISE to your cycle. WASH MODIFIER Eco Sanitise MODIFIER DESCRIPTION Saves energy and water by reducing the wash temperature and utilising a waterefficient spray rinse. Uses UV sanitisation during the wash and rinse phase of the cycle to eliminate bacteria. Press OPTIMISE WASH to select the desired modifiers. 15 WASH MODIFIERS Delay Start The DELAY START option can delay the start of the wash cycle between 15 minutes and 12 hours. Avoid using DELAY START for damp, non-colourfast items as this may cause dye run to occur. Press DELAY START to cycle through the delay times. Press to start the countdown. When DELAY START has begun, the time will begin counting down. If DELAY START is paused, the indicator and remaining time will illuminate solidly. 16 FAVOURITES Your washer can be programmed to remember your preferred wash modifiers for each wash cycle. 1 Using the dial, select the desired wash cycle. Press and hold the desired wash 2 modifier for 3 seconds. A long tone will sound and SET will display onscreen. 3 Adjust the desired wash modifiers. Press for 3 seconds to save the 4 selected settings. A long tone will sound to confirm setting has been saved. 17 OPTION ADJUSTMENT MODE After using your washer a number of times you may want to personalise some of the options to suit your wash needs. There are a number of pre-set options, which can be changed: z The wash temperatures, including changing COLD to CONTROLLED COLD. z The out of balance recovery routine. z The number of beeps at the end of the cycle. z Resetting to factory default settings. To enter Option Adjustment mode: With the washer on at the wall, but 1 off at the display, press and hold and together for 3 seconds. oPAd will show on the display. Use the dial and control panel to 2 make changes to the pre-set options. Refer to following sections for more detail. 3 18 Press to save changes and exit OPTION ADJUSTMENT MODE. OPTION ADJUSTMENT MODE Wash temperature adjustment COLD, WARM COLD, WARM and WARM HOT can be adjusted by increments of 1°C using the wash temperature adjustment feature. To adjust COLD further refer to `Controlled Cold'. HOT will be set by the hot water supply temperature and cannot be adjusted. With the washer on at the wall, but 1 off at the display, press and hold and together for 3 seconds. oPAd will show on the display. Select MIXED using the dial and 2 press WASH TEMP to select the wash temperature you wish to adjust. Press OPTIMISE WASH to adjust the 3 wash temperature between -3 and 4. 0 is the default. 4 Press to save changes and exit OPTION ADJUSTMENT MODE. 19 OPTION ADJUSTMENT MODE Controlled Cold CONTROLLED COLD adds a small amount of hot water to the cold wash to raise the water temperature to approximately 20°C. This can be effective if your water supply temperature is very low or if the cold wash performance is not meeting your needs. With the washer on at the wall, but 1 off at the display, press and hold and together for 3 seconds. oPAd will show on the display. Select MIXED using the dial, and 2 press WASH TEMP to select COLD temperature. Press OPTIMISE WASH until 00 is 3 displayed on the screen. Your washer will now adjust the cold temperature to approximately 20°C. 4 20 Press to save changes and exit OPTION ADJUSTMENT MODE. OPTION ADJUSTMENT MODE Out of balance recovery If an out of balance load is detected, the washer will stop and try to redistribute the load. To adjust the number of times the washer attempts to re-fill, OUT OF BALANCE RECOVERY can be used. With the washer on at the wall, but 1 off at the display, press and hold and together for 3 seconds. oPAd will show on the display. 2 Select SPIN using the dial. 3 Press OPTIMISE WASH to set the number of recovery cycles to 2 or 3. 4 Press to save changes and exit OPTION ADJUSTMENT MODE. 21 OPTION ADJUSTMENT MODE End of cycle beeps The beeps signalling the end of a cycle can be increased or decreased using the END OF CYCLE BEEPS adjustment menu. With the washer on at the wall, but 1 off at the display, press and hold and together for 3 seconds. oPAd will show on the display. 2 Select WOOL using the dial. 3 4 22 Press OPTIMISE WASH to set the number of beeps to 5, 15 or 0. Press to save changes and exit OPTION ADJUSTMENT MODE. OPTION ADJUSTMENT MODE Factory reset Factory reset will clear any favourites saved by the user and any custom settings applied. With the washer on at the wall, but 1 off at the display, press and hold and together for 3 seconds. oPAd will show on the display. 2 Select DELICATE using the dial. 3 The display will show rSt. 4 Press and hold for 3 seconds to reset the washer to factory settings. 23 SAVING WATER, ENERGY AND THE ENVIRONMENT Water efficient washing machines will save you money, but it is also worth thinking about energy use, recycling water and the environment. z Use ECO. z Use AUTO WATER LEVEL. z Wash larger loads instead of several smaller loads. z Reduce the wash temperature. z Follow instructions on the detergent packet do not overdose. z Use concentrated detergent it costs less per wash. z Consider re-using the washing machine's grey water on the garden or for flushing your toilet more information can be found on government websites promoting energy and water saving. 24 WI-FI & REMOTE Your appliance may be connected to your home wireless network and operated remotely using the app. Connect your appliance to ensure it stays up to date with the latest software and features. Getting started z Ensure your home Wi-Fi network is turned on. z You will be given step by step guidance on your mobile device. z It may take up to 10 minutes to connect your appliance. z For further guidance and troubleshooting, please refer to the app. On your mobile device: 1 Download the app from www.fisherpaykel.com/connect 2 Register and create an account. 3 Add your appliance and set up the Wi-Fi connection. Connecting to your home Wi-Fi Ensure the washer is powered on. Press and hold REMOTE and DELAY START until APP shows onscreen. will flash while connecting and will show as solid when connected. Follow the instructions in the app to complete the connection. Enabling Remote mode Press and hold REMOTE for 3 seconds. will illuminate to show REMOTE is enabled. Certain functions of your washer can now be accessed via the app. For safety reasons, the lid will be locked when REMOTE is enabled. To exit remote mode, press and hold REMOTE for 3 seconds. 25 CARE AND CLEANING Before you start cleaning your washer, ensure that it is disconnected from the power. The dial and soft close lid are not designed to be removable for cleaning. Do not attempt to remove the dial or lid. Cleaning the control panel, topdeck and lid Use a soft damp cloth to wipe all surfaces, and wipe dry. Avoid using chemical or scouring cleaners, as these will damage the paint and plastic surfaces of your washer. Cleaning the detergent and fabric softener dispensers Wipe out the detergent dispenser with a damp cloth. The fabric softener and detergent funnels remove easily, simply lift from the centre and reclip into place once cleaned. If the siphon tube on the fabric softener dispenser looks blocked, use a cotton bud to clean. Cleaning your low-profile agitator If your low-profile agitator becomes stained we recommend you use household bleach to clean it. Ensure you wear gloves. Tip a small amount of household bleach onto a soft cloth and apply to the stain. Be careful to avoid metal surfaces of your washer. Leave it to soak in for 10 minutes and repeat. Then put your washer through the DRUM CLEAN cycle to remove any residual bleach, refer to `Drum Clean' over the page for details. Lint filters The lint filters in your washer should be cleaned every cycle to ensure best wash performance. To clean, unclip the lint filters from the drum, remove any lint and reclip back into place. Products that might damage your washer z Concentrated bleaches, laundry pre-soakers/sanitisers, stain removers and hydrocarbon solvents (eg petrol and paint thinners) can cause damage to the surfaces eg control panel, and components of your washer. z Be careful when washing garments stained with solvents as they are flammable. DO NOT put them in your dryer. z Use of dyes in your washer may cause staining of the plastic components. The dye will not damage the washer but we suggest you thoroughly clean your washer afterwards. We do not recommend the use of dye strippers in your washer. Scrud Scrud is the name of the waxy build-up that can occur within any washer when fabric softener comes into contact with detergent. This build-up is not brought about by a fault in the washer. If scrud is allowed to build up in the washer it can result in stains on clothes and/or an unpleasant smell in your washer. Scrud can be kept under control by using the DRUM CLEAN cycle regularly. 26 CARE AND CLEANING Drum Clean It is important that you regularly clean the inside of your washer. Your washer has a DRUM CLEAN cycle designed for this purpose. We recommend the use of commercial washing machine cleaners only. Ensure the cleaner used is compatible with your waste water system, i.e. safe for use if you have a septic tank. We suggest running this cycle with an empty drum. Add the washing machine cleaner 1 directly into the drum. Ensure manufacturers guidance is followed. 2 Press to turn your washer on and select the DRUM CLEAN cycle. 3 Press to begin the cycle. 27 BEFORE YOU CALL FOR SERVICE User warnings Please read the following pages before you call for service. Your washer is capable of diagnosing its own problems. If your washer gives a musical series of beeps every 10 seconds it is telling you that it has a problem which you can solve using the checklist below. PROBLEM DISPLAYED AS WHAT TO DO The lid is not LId closed when machine is on and in the washing process. Close the lid and press The washer has oo8 detected an Out Of Balance event. Balance the load and Press to continue the cycle Machine has Adr detected water in the drum while in a paused state. Your washer has performed the AutoDrain functionality. Close the lid and press to continue with the cycle - note you may need to add more detergent if the machine was in the washing phase. Water inlet abnormal. no taPs Ensure hot and cold taps are turned on, and water pressure meets minimum requirements. Press . If the hot and cold taps are already on, there is a danger of flooding. Call for service. Potential for excess suds has been detected. SUdS Nothing, the washer has the ability to recover from the issue itself. The machine FLd has detected an abnormally high water level and is in flood- protect mode. Turn off the machine, and inlet taps and call for service. *The beeps are the same sound your washer makes when you turn it on at the wall. 28 FAULT CODES If a continuous series of beeps sound, all the lights turn off on the control panel and a number appears on the display, a fault has occurred. The washer automatically enters this mode when there is a fault. To stop the beeps, touch any button then perform the following steps: 1 Turn your machine off at the wall. 2 Wait for 60 seconds and turn it back on. 3 Check the machine is level, refer to `Levelling instructions'. 4 Remove load and retry. 5 Complete a RINSE cycle. 6 If the fault re-occurs repeat Steps 1 & 2. If the machine still will not work call your Fisher & Paykel Dealer or Fisher & Paykel trained and supported service teachnician to arrange service. 29 TROUBLESHOOTING The following is a list of problems you may encounter when using this appliance and some suggestions that may help to correct the problem. If you still have problems, please contact your Fisher & Paykel Authorised Repairer. Operating problems PROBLEM Washer not turning on Washer not filling with water when pressed Washer is filling continuously Washer is not spinning properly Washer is continually going out of balance Towels causing out of balance POSSIBLE CAUSES Power not switched on at the wall. Household power supply not working. Machine is completing load sensing in the beginning stages of the wash cycle. Inlet taps not turned on. Blocked inlet hose filters. DELAY START is set. Drain hose is not installed correctly. Washer could be siphoning. The load could be out of balance. Washer is not level. Washer may not be level. Heavy, wet towels have become unevenly distributed. WHAT TO DO Switch the power on at the wall. Then press . Try plugging in another electrical appliance. Wait for 1 minute, if the machine still has not started filling check below for more potential causes. Check that both the hot and cold taps are turned on. Clear blockages from inlet hose filters. Refer to `Delay Start' for information. Ensure drain hose is located in standpipe or tub. Ensure standpipe is at least 900 mm high but no more than 1200 mm high. To prevent siphoning ensure the drain hose does not extend more than 20 mm from the end of the hose guide, refer to `Draining' in your Installation guide. Pause washer and manually redistribute the load. Check the washer is level and does not rock in any direction, refer to `Levelling instructions' in your Installation guide. Check the washer is level and does not rock in any direction, refer to `Levelling instructions' in the installation guide. Refer to `Option Adjustment Mode' to change the out of balance recovery mode. Ensure the load size is less than the capacity stated for that cycle. Try washing a mixture of large towels and smaller towels. Reduce the size of your load with a minimum of two towels to balance the drum. 30 TROUBLESHOOTING Operating problems PROBLEM Too much or too little water when filling POSSIBLE CAUSES Machine has been set to a Manual Water level rather than Auto. WHAT TO DO Ensure Auto Water Level is set rather than setting the water level yourself. Wash water temperature is not warm Too many soap suds Your washer is making noises Small puddle coming from under the washer Cover at the inside rear of washer, between the two dispensers, does not open. Your washer has been designed to automatically sense load size and minimise water use, therefore the water level may look different to your previous washer. The unique high efficiency was system uses 2 wash phases on the COTTON, ECO, HIGH, FAST cycle. The second phase will be cooler than the first to minimise energy use. If ECO is selected the wash temperature will be cooler to save energy during the wash cycle. Incorrect detergent being used. Load is out of balance. There is a fault indicated by continuous beeping or a series of beeps. A dispenser may be blocked. This is normal and will not affect wash performance. Ensure you are using a Low Suds detergent. Try using a little less detergent, especially if garments are only lightly soiled. Press and redistribute the load. Refer to `Fault codes'. Refer to `Care and Cleaning'. Model WL1064G1 has a nonfunctional cover located between the two dispensers, which is not designed to be opened. Do not try to open the cover. Damage will result. 31 TROUBLESHOOTING Wash problems PROBLEM Wash cycle time longer than usual Small amount of water in drum at end of cycle Liquid remaining in fabric softener dispenser at end of cycle Creasing POSSIBLE CAUSES If water pressure is low, cycle time will increase due to longer fill times. The out of balance automatic recovery setting may be set to 3. Wash cycle time is approximate and may be affected by a number of factors including load size, water pressure, and which options are selected. A small amount of water may discharge from the fill nozzle after a wash. After flushing the dispenser, a small amount of water may remain in the dispenser at the end of the cycle. Dispenser may be blocked. Overloading of the washer. Inappropriate cycle selection. Spin speed too high. Wash temperature too high for items. Other. WHAT TO DO Ensure that inlet hose filters are not blocked. Refer to `Option Adjustment Mode'. Refer to `Wash cycles'. This is normal. This is normal. Try cleaning your fabric softener dispenser to remove any blockages, refer to `Caring for your washer'. Try reducing load size. Choose EASY IRON as this cycle has been designed to minimise creasing. Try selecting a lower spin speed. Try selecting a lower wash temperature. Sort your load so that items of similar weight are washed together. Do not leave wet clothes to sit in the washer or laundry basket. 32 Wash problems PROBLEM Poor soil removal Tangling Linting TROUBLESHOOTING POSSIBLE CAUSES Wash cycle selected not suited to soil level in load. Warm wash water is too cold. Not enough detergent for load size or amount of soil. White clothes are better washed separately. Cold water wash is too cold. Blood and mud are better washed in cold water, while oily soils are better washed in warmer water. Overloading the washer. Hard water requires more detergent than soft water. Other. Incorrect loading. Wash cycle selected not suited to load. Some items in load are more likely to release or pick up lint. Overloading the washer. Not enough detergent to hold the lint in suspension. Over-drying in a dryer can cause a build-up of static electricity in synthetic fabrics and cause them to attract lint. WHAT TO DO Check you are using the appropiate cycle for the amount of dirt. Refer to `Wash Temp'. Refer to `Wash preparation'. Separate light and heavily soiled items, as clothes can pick up soil from dirty wash water. Refer to `Wash Temp'. Select the wash temperature according to soil type. Try reducing your load size. If you have hard water, try adding more detergent. Loads made up of articles of varying sizes will wash better. Place items, especially sheets, in the drum as loose parcels. Try using EASY IRON cycle to wash shirts. Wash sheets separately using the SHEETS cycle. Wash lint givers (eg towels, flannelette sheets) separately from lint collectors (eg synthetic fabrics). Try reducing your load size. Try using more detergent. Try not to over dry items when using your dryer. 33 TROUBLESHOOTING Wash problems PROBLEM Detergent residue Black or grey marks on clothes Dye transfer Sheets and duvet/doona covers tangling or engulfing each other Bulky items very wet at end of cycle. Items feel very wet at end of cycle, or are wetter than expected. POSSIBLE CAUSES Overloading the washer. Incorrect detergent dosage. Cold ambient temperatures, cold washes and/or short agitation times may not allow the detergent to dissolve properly. A build up caused by the interaction of fabric softener and detergent can flake off and mark clothes. Insufficient detergent for the amount of soil on the clothes, can result in grey marks on clothes. Washing dark coloured and light coloured items together. Non-colourfast clothes left sitting in a washer or laundry basket can transfer dye onto other clothes. Wash cycle selected is not the most appropriate. Incorrect loading. Default spin speed of Bulky cycle is SLOW to best care for all bulky items. The default spin speed of a number of cycles is lower, i.e. SLOW to best care for items washed on those cycles. WHAT TO DO Try reducing your load size. Try using less detergent. Check the detergent instructions. Try pre-dissolving the detergent before adding it to the washer. Try using a liquid detergent. Empty washer and put through a DRUM CLEAN cycle. If you use fabric softener, thinner consistencies work better, try diluting it. Make sure you are using enough detergent for the amount of dirt in your wash load. Remember to separate whites and colours. Wash and dry non-colourfast clothes separately. Wash sheets and duvet/doona covers on their own on the SHEETS cycle. Place sheets and duvet/doona covers into the drum individually, to the side of the low profile agitator (ensure each item does not cover more than half of the drum area). Load the items in layers around the drum (2 sheets or duvet/doona covers per layer). Ensure duvet/doona covers are buttoned or domed closed before washing. Check the load is suitable to be spun at a higher speed and select MEDIUM spin speed prior to cycle start. Alternatively at the end of the cycle, select SPIN, then MEDIUM (MED) spin speed. Ensure items sit below the top of the lint filters beforehand and press to remove more water from the load. Select a higher spin speed, if available on the cycle. Check load is suitable to be spun at a higher speed. At the end of the cycle, select SPIN and a higher spin speed (if available). Note: ensure the items can withstand a higher spin speed. 34 MANUFACTURER'S WARRANTY For New Zealand and Australia only. You automatically receive a two-year Manufacturer's Warranty with the purchase of this clothes washer covering parts and labour for servicing within the country of purchase. Fisher & Paykel undertakes to: Repair or, at its option, replace without cost to the owner either for material or labour any part of the product, the serial number of which appears on the product, which is found to be defective within two years of the date of purchase. You also receive an additional eight-year parts only Manufacturer's Warranty on your Direct Drive motor. This additional eight-year Manufacturer's Warranty commences on the day following the expiry of the two-year Manufacturer's Warranty and excludes the motor controller, gearbox and labour. Fisher & Paykel will repair (as to parts) or, at its option, replace any Direct Drive motor (but not the motor controller or gearbox) which is found to be defective within this additional Manufacturer's Warranty period. You will be responsible for any labour costs. Note: These Manufacturer's Warranties are an extra benefit and do not affect your legal rights. These Manufacturer's Warranties DO NOT cover A Service calls which are not related to any defect in the product. The cost of a service call will be charged if the problem is not found to be a product fault. For example: 1 Correcting the installation, eg removal of bottom packer and transit bolts (front loading washers), levelling the washer, adjustment of the drain to correct siphoning, noises, crossed, kinked or leaking inlet hose connections, turning on water, noises caused by the waterhammer or power supplies. 2 Providing instruction on use of the product or changing the set-up of the product, eg instruction on correct use of detergents and fabric softeners. 3 Replacing fuses in, or correcting house wiring or correcting house plumbing, eg unblocking drains. 4 Correcting fault(s) caused by the user. 5 Noise or vibration that is considered normal, eg spin sounds, user warning beeps. 6 Correcting damage caused by pests, eg rats, cockroaches, etc. 7 Water on the floor due to incorrect loading or excessive suds. 8 Blocked pumps, removal of foreign objects/substances from the washer, including the pump and inlet hose filters, eg bra wires, bread tags, nails, grit, scrud, etc. 9 Correcting corrosion or discolouration due to chemical attack. B Defects caused by factors other than: 1 Normal domestic use; or 2 Use in accordance with the product's user guide. C Defects to the product caused by accident, neglect, misuse or `act of God'. D The cost of repairs carried out other than by a Fisher & Paykel trained and supported service technician or the cost of correcting such repairs. E Normal recommended maintenance as set out in the product's user guide. F Repairs when the appliance has been dismantled, repaired or serviced by other than a Fisher & Paykel trained and supported service technician or the selling dealer. 35 MANUFACTURER'S WARRANTY G Pick-up and delivery. H Transportation or travelling costs involved in the repair when the product is installed outside the Fisher & Paykel trained and supported service technician's normal service area. Nothing in this Manufacturer's Warranty is intended to, nor limits, any rights you may have under law to recover the costs of inspecting or returning the goods to us. This product has been designed for use in a normal domestic (residential) environment. This product is not designed for any commercial use (whatsoever). Any commercial use by a customer will affect this product's Manufacturer's Warranty. Service under these Manufacturer's Warranties must be provided by a Fisher & Paykel trained and supported service technician, refer to `Customer care'. Such service shall be provided during normal business hours. This Manufacturer's Warranty certificate should be shown when making any claim. For Australian customers This Manufacturer's Warranty is an extra benefit and does not affect your legal rights. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Keep this user guide in a safe place. 36 CUSTOMER CARE Before you call for service or assistance: Check our website, fisherpaykel.com, for `Product Help' to see the latest updates, hints and tips, and information about your product. We recommend that you also refer to your User and installation guide to ensure: 1 Your product is correctly installed. 2 You are familiar with its normal operation. 3 You have read the `Before you call for service', `Fault codes' and `Troubleshooting' at the back of the book. If after checking these points you still need assistance or parts, you can go online to our website and book a service with your nearest Fisher & Paykel trained and supported service technician. Our Customer Care team is also available to offer you assistance. In New Zealand if you need service or assistance: Go online to our website and book a service or call the Fisher & Paykel Customer Care Centre and talk to one of our Customer Care Consultants. Toll Free: 0800 FP CARE or 0800 372 273 Email: customer.care@fisherpaykel.com Website: fisherpaykel.com Postal address: Fisher & Paykel Appliances Ltd, PO Box 58546, Botany, Auckland 2163 Fisher & Paykel has a network of Fisher & Paykel trained and supported service technicians who can carry out any service necessary on your appliance. Visit our website and book a service with a Fisher & Paykel trained and supported service technician in your area. In Australia if you need service or assistance: Go online to our website and book a service or call the Fisher & Paykel Customer Care Centre and talk to one of our Customer Care Consultants. Toll Free: 1300 650 590 Email: customer.care@fisherpaykel.com Website: fisherpaykel.com Postal address: Fisher & Paykel Appliances Australia Pty Ltd, PO Box 798, Cleveland QLD 4163 Fisher & Paykel has a network of Fisher & Paykel trained and supported service technicians who can carry out any service necessary on your appliance. Visit our website and book a service with a Fisher & Paykel trained and supported service technician in your area. If you call, write to or contact us via our website, please provide your name and address, model number, serial number, date of purchase and a complete description of the problem. This information is needed in order to better respond to your request for assistance. Product details can be found on the rear of the washing machine. 37 CUSTOMER CARE Registration Register your product with us so we can provide you with the best service possible. To register your product visit our website: fisherpaykel.com Complete and keep for safe reference: Model Serial No. Purchase Date Purchaser Dealer Suburb Town Country 38 FISHERPAYKEL.COM © Fisher & Paykel Appliances 2023. All rights reserved. The models shown in this guide may not be available in all markets and are subject to change at any time. The product specifications in this guide apply to the specific products and models described at the date of issue. Under our policy of continuous product improvement, these specifications may change at any time. For current details about model and specification availability in your country, please go to our website or contact your local Fisher & Paykel dealer. 431392B 07.23