Home - CDVI Group
Instruction Manual for DOLCWI models including: DOLCWIUHF-ER902-B, DOLCWIUHF-ER902-W, ER902-W Uhf Reader Readers Transmitter Solutions, ER902-W, Uhf Reader Readers Transmitter Solutions, Readers Transmitter Solutions, Transmitter Solutions, Solutions
1 Introduction UHF READER Working principle This reader generates a continuous RF signal in the band from 902 - 928 MHz. • When a passive tag (card, sticker or car plate type), carried by a user or fixed on a vehicle enters into the RF field, by the reader, a small
File Info : application/pdf, 16 Pages, 1.28MB
DocumentDocument1 Introduction UHF READER GGeenneerraallddeessccrripipttioionn The DOLCWIUHF-ER-902 is a high-performance UHF RFID integrated reader. It supports fast tag read/write operation with high identification rate. It can be widely applied in many RFID application systems such as logistics, access control, anti-counterfeit and industrial production process control systems. Fig. 1 2 UHF Readers Working principle This reader generates a continuous RF signal in the band from 902 - 928 MHz. · When a passive tag (card, sticker or car plate type), carried by a user or fixed on a vehicle enters into the RF field, generated by the reader, a small perturbation occurs: the tag then replies with an encrypted signal, that includes its s/n and more information. These are then detected by the reader which transmits the signal to the decrypting I/F device, that makes them available in Wiegand format or activates a relay. · The Wiegand signal can be read by an Access Control System that that gives the final authorization to the user final authorization to the user. · The reader comes with the corresponding I/F device which has a built-in RF receiver, operating at 433.92 MHz, with a memory for 100 Erone Keeloq type remote controls. · The remote control can be used as an alternative means of identification from longer range, with the high security level provided by our Keeloq hopping code. DOLCWIUHF-ER902-B DOLCWIUHF-ER902-W All UHF credentials are shown in Section 9 of this manual DOLCWIUHF-ER-902-B : front view DOLCWIUHF-ER-902-B : rear view DOLCWIUHF-ER902-W : front view DOLCWIUHF-ER902-W : rear view 3 Technical specifications : Reader 12 in. Fig. 2 12 in. 3.15 in. Operating frequency range....................902 - 928 MHz Transmission type ................................FHSS Detection range in open space .............<20 m (*) Rated Power supply .............................12 Vdc Stand-by max current ...........................200 mA @12 Vdc Max current consumption .....................1 A @12 Vdc Operating temperratturre.......................68° F to 131° F Storage temperature............................ 104° F to 185° F Operating humidity ...............................<95%RH (+77o F) Weight....................................................4lb. 13oz. Protocol tag supported .........................ISO 18000-6C/6B RF output power...................................up to 33 dBm (adjustable) Polarization...........................................Circular Output ..................................................RS-485 Dimensiions..........................................12 x 12 x 3.15 in. IP Class ...............................................IP65 (*) Effective distance depends on antenna, tag and environment INSTALLATION MANUAL DOLCWIUHF-ER-902 EN UHF READER 4 Technical specifications : I/F w/built-in radio receiver 123 RXU4GO CDVI Fig. 3 81,5 Operating frequency ................................... 433,92 MHz Demodulation ............................................. OOK Sensitivity ( for good signal ) ..................... -115 dBm Power supply: ............................................. 12/24 Vac/dc Current consumption ( @12 Vdc ) .............. from 25 to 50 mA (max) Encryption...................................................Rolling code w/encoding Keeloq Input ...........................................................RS-485 N° UHF readers supported ........................ 2 Outputs ....................................................... Relay, Wiegand Wiegand protocols supported..................... 26 - 30 - 44 bit Memory capacity ........................................ 7580 tags ....................................................................100 remote controls Relays.........................................................2 x 24 VA - max 48Vdc Relay operating mode ................................ pulse , step, delayed 41,5 Delay .......................................................... from 1 sec. to 23 h : 59 min Retransmission period over wiegand bus... from 100 mS to 2 Sec. Relay pulse ................................................ 300 mS Operating temperature:: .............................. -50° to 140° F Enclosure IP protection: ............................. IP55 DDiimmeennssiioonnss::.................................................4.7 x 3.2 x 1.7 in. WWeight .................................................................2.3 oz.. 5 Mounting the reader Mounting bracket ( included ) Fig. 4 2 RF Reader 7 ft Mounting pole INSTALLATION MANUAL DOLCWIUHF-ER-902 UHF READER 6 Mounting the I/F receiver AHU49 EN Drill the mounting surface with a 6mm drill bit and insert the 2 plastic anchors AHU49 Secure the mounting plate with the screws provided Option A ) Drill an 11mm hole in the bottom back of the box and pass the cable through Option B ) Drill 11mm hole(s) and use PG7 cable glands (not provided) Fig. 5 7 Connections RF Reader Fig. 6 Trigger RXU 2 Data 2 Power Relays 4 Wiegand 3 2 Power supply ( included ) 3 110 - 230 Vac www.erone.com - www.cdvigroup.com 3 INSTALLATION MANUAL DOLCWIUHF-ER-902 EN UHF READER 8 Wiring Diagram 110 - 230 Vac Buzzer RED +12dc RF Reader 2 White Green Black Red BLACK GND (1) A B UHF RECEIVER P1 P2 P3 P4 Connector for backup memory Backlit LCD Display Pull-UP Wiegand J2 ON = 9V J2 OFF = 5V P1, P2 : navigate the menu P4 : back to upper level P3 : enter the menu ( 4 sec.) or confirm the choice Trigger RF Reader 1 (1) White A Green B Black Red Trigger SEA433 R2 R1 BLACK GND RED +12dc RG58 (3) (2) D1 D0 GND 3 Wiegand Out 110 - 230 Vac Power supply ( included ). NOTE: for indoor installations only. L1 Trigger signal Floating / connected to GND Connected to Vdc Reader operating mode Reading Disabled (*) Fig. 7 d(*e)t:eucstieonanofetxhteerrneaalddeer vice with a dry contact to enable/disable the FFF = FACILITY CODE NNN = SERIAL NUMBER Example 1: TX reception F F F NNNNN R 1ab c dR2 TX Serial number Button activated a, b, c or d Relay activated Example 2 : Status of the relays R1 PUL S E Relay 1 : Pulse R1 STEP Relay 1 : Step R2 00 : 01 : 05 Relay 2 : Timed R2 D I SABL ED Relay 2 : Disabled Delay setting hh mm s s 00 : 0 0 : 01 The factory value for the timing is 1 sec. Use P1 to scroll the digits and P2 to confirm Ref Description (1) Cable from reader ( 0,7m ) (2) Wiegand BUS (3) Power supply 4 Wire type 2 conductors ( RS485 bus) 2 conductors ( Power supply) 3 conductors Belden 9553 2 conductors Optional extension size 24AWG ( 0,51 mm2 ) 18AWG ( 1,02 mm2 ) 22AWG ( 0,64 mm2 ) to 18AWG ( 1,02 mm2 ) 18AWG ( 1,02 mm2 ) Maximum length 4000 ft L1 = 100 ft MAX 490 ft L1 = 100 ft MAX INSTALLATION MANUAL DOLCWIUHF-ER-902 UHF READER 9 Compatible UHF Tags V2 UHF Sticker Part No: CARMANSTIUHF-ST UHF Card Holder Part No: MANUHFHOL EN UHF Sticker Part No: CARMANSTIUHF UHF License Plate Tag Part No: CARMANLP UHF Card Part No: CARMANISOUHF Dual Protocol UHF & Mango® Card Part No: CARMANISODUOUHF UHF Hang Tag Part No: CARMANHT 10 Side installation Barrier Ticket box Reader Pole Barrier 11 Overhead Installation Ticket box Reader Overhead installation Barrier Control room www.erone.com - www.cdvigroup.com 5 INSTALLATION MANUAL DOLCWIUHF-ER-902 EN UHF READER 12 Getting started When the antenna installation is complete, it is necessary to determine whether the interface device must activate the relays or simply sends, in Wiegand, the serial numbers of the tags. Relay output: The serial numbers of the tags must be stored (see "Add Card"). the memory can hold up to 7560 cards; Wiegand output: if the interface device is connected to an access control panel through the Wiegand bus, pairing the cards is not necessary and therefore there is no memory limit. However, if the SELECTIVE OPERATION MODE is set, the memorization of a single tag will affect the Wiegand communication, so only tags where the s/n has been memorized will be allowed to pass. Furthermore, if the installation requires the use of Erone Keeloq remote controls, which will be decoded by the built-in receiver, the remote controls must be memorized. The memory contains 100 transmitters. 13 Programming / Navigation menu RXU4Go CDVI Press button P3 for 4 seconds to enter Programming menu Menu Output Menu Add Tag Select the operating output mode of the RF receiver as WIEGAND or RELAY Add the tag s/n to the memory ( individually or by blocks ) P2: scroll down Menu Del Tag Delete the tags ( single, by blocks, by list, all tags P1: scroll up Menu Add Tx Add remote controls to the memory P3: confirm/enter P4: exit Menu Del Tx Menu Settings Delete remote controls from the memory (can be done individually, only one button, by blocks, by list, or all Tx ) Set the interval time or dead time ( see proper chapter) Menu Confi Configure the operating mode of the relays and the settings of the Wiegand signal Menu Backup Makes a backup of the memory to an external memory device or restores the database from an external memory device Menu Info Gives information about types of outputs, No. of Tx or Tags, and current firmware version Password Password Menu Exit 6 INSTALLATION MANUAL DOLCWIUHF-ER-902 EN UHF READER 14 Add Tag [ Single ] The memorization of even a single tag, enables the SELECTIVE OPERATING MODE. This mode means that from that time on, the interface device filters and sends on Wiegand only the serial numbers of stored tags, and the memory is limited to 7560 tags. To operate without any filter, with unlimited memory, it is necessary to delete all memorized tags from the memory. For adding a tag ( card, plate, sticker ) enter the option "Add Tag" of the main menu and "Add Tag again". menu A dd T ag Add T ag Wa i t 0 000 0000 Show the Tag to the reader Type the S/N of the tag : enter the number using P1 or P2, shift left with P4 15 Add Tag [ Block ] For adding a block of tags ( card, plate, sticker ) enter the option "Add Tag" of the main menu and "Add Tag Block". menu A dd T ag A dd T ag B loc k H ow many T a g ? 0000 1 0 0 0 T ag? No Yes Wa i t 0 000 0000 Type the number of tag to memorize Confirm ( P1 for shift and P3 to confirm) Show the Tag to the reader Type the S/N of the tag : enter the number using P1 or P2, shift left with P4 16 Delete Tag [ Single ] For deleting a tag ( card, car-plate, sticker ) enter the option "Add Tag" of the main menu and "Delete Tag". menu De l Tag De l e t e Tag Wa i t 0 000 0000 Show the Tag to the reader Type the S/N of the tag : enter the number using P1 or P2, shift left with P4 0 13 2078? No Yes Confirm ( P1 for shift and P3 to confirm www.erone.com - www.cdvigroup.com 7 INSTALLATION MANUAL DOLCWIUHF-ER-902 EN UHF READER 17 Delete Tag [ Multiple ] For deleting many tags you can do it by block, selecting them from a list, or delete the full memory. menu De l Tag De l e t e Tag De l e t e Bl o ck De l e t e By l i st De l e t e A l l Tags Wa i t 0 000 0000 Wa i t 0 000 0000 H ow many T a g ? 0000 Show the Tag to the reader Type the S/N of the tag : enter the number using P1 or P2, shift left with P4 Show the Tag to the reader Type the S/N of the tag : enter the number using P1 or P2, shift left with P4 Type the number of tags to delete 1 0 0 T ag? No Yes Pos :0005 0 000 0 123 P1 for shift and P3 to confir C o n f i r m ? Confirm ( P1 for shift No Y e s and P3 to confirm C o n f i r m ? Confirm ( P1 for shift No Y e s and P3 to confirm 18 Add Tx ATTENTION: The memorization of a single Transmitter (Tx), enables the SELECTIVE OPERATING MODE. This mode means that from the time that first Tx is memorized, the interface device filters and sends on Wiegand only the serial numbers of memorized Tx (Limit of 100 TX ) Add RF transmitters to the memory ( up to 100 ) menu A dd T x A dd t o R el ay 1 Wa i t 0 000 0000 Press any button of the Tx to add or Type the S/N of the Tx : enter the number using P1 or P2, shift left with P4 A dd t o R el ay 2 same as Relay 1 NOTE: If the output set is "Wiegand", the sw ignores the choices "Add to Relay" . A dd T x A dd B lo ck Wa i t 0 000 0000 Press any button of the Tx to add or Type the S/N of the Tx : enter the number using P1 or P2, shift left with P4 Once entered the S/N, in case of output "Relay", the system will make the following association: button A --> Relay 1 button B --> Relay 2 H ow many Tx? 000 Type the number of Tx to add Wa i t 0 000 0000 Press the button of the first Tx of the block Type the S/N first Tx of the block 8 INSTALLATION MANUAL DOLCWIUHF-ER-902 EN UHF READER 19 Del Tx Delete RF transmitters from the memory ( single or multiple menu Del Tx Dele te Tx Wa i t 0 000 0000 Dele te B lo ck Wa i t 0 000 0000 Dele te by Li st Pos :0005 0 000 0 123 C o n f i rm? No Yes Press any button of the Tx to delete or Type the S/N of the Tx : enter the number using P1 or P2, shift left with P4 Press any button of the Tx to delete Type the S/N of the Tx : enter the number using P1 or P2, shift left with P4 Press P1 to add a Button and P2 to delete it, confirm with P3, shift back with P4 Press P1 to scroll the list and P3 to confirm Dele te A l l Tx C o n f i rm? No Yes 20 Single or Double Reader Architecture The connection shown below can be done with 1 or 2 readers connected on RS-485 to the same interface unit. Each reader is pre-programmed with a unique RS-485 address. The interface automatically assigns the right value to the parameter "Address" The default value of this parameter is 000. During the installation, the first time a UHF card is read, the system changes the default value assigning the address of the activated antenna. Example 1 : Single reader configuration 124 124 RS-485 Access control system Wiegand W1 Example 2 : Double reader configuration In a double reader installation, the system assigns "Address 1" to the parameter as the address of the first reader activated ( 250 ) and likewise assigns "Address 2" to the parameter as the address of the second reader activated, assigning the value 251. 250 RS-485 1 251 Access control system Wiegand W1 www.erone.com - www.cdvigroup.com 9 INSTALLATION MANUAL AHU49 EN UHF READER Example 3 : Double reader and double interface configuration In case of more interfaces connected to an Access Control Panel, it is necessary to assign each a different address , which will be sent on the bus wiegand ( see par.25). This is done by setting the parameter "Code" on the menu Settings to each device. The factory wiegand address is 1. 250 RS-485 RS-485 00051 1 251 2 00099 Wiegand (*) Wiegand Access control panel W2 W1 (*) : Despite having a different wiegand address, it is advisable to use different input ports on the access control to avoid overlaps caused by simultaneous activations. 21 Settings menu S et t i ngs S et t i ngs I nt er va l S et t i ng s D ead T i me S et t i ngs A nt e nna I n t er va l 1 0 D ea d T i me 5 A nt e nna1 A dd r e s s Sets the interval time between 2 next trains of bits carrying the S/N of the tag detected by the reader, as long as the tag stands in the field generated by the UHF reader. Values available : [0, 5, 10, 20, 30 Sec.] Set the "deadtime" that is the time in which a tag, once carried out, must remain outside the detection field to be detected again. Avaliable values [0, 1, 2, 3, 4, 5, 6, 7, 8 , 9 Sec.] A d d r e s s 1 Set the address of the reader [1 - 254] 0 0 1 on RS-485. See the sticker on the reader or make the reading of a card A nt e nna1 C ode A n t e nna1 P owe r A nt e nna1 Bu z zer W i e g a n d 1 Set the address of the interface [1 - 9] 1 on bus Wiegand ( see par. 25) P owe r Set the transmitting power of the 1 reader. Power settings control the 3 0 detection range of the UHF reader. See table at left of this page. (Detection range may be affected by obstacles in the detection area) B u z z e r 1 Enable/disable the buzzer of the ON reader while detecting the tag NOTE: the manual assignment of the parameters for Address1 and Address2 is necessary in case of replacement of 10 the antenna as the automatic assignment takes place only if the parameter is 000, factory setting. INSTALLATION MANUAL DOLCWIUHF-ER-902 EN UHF READER 21 Settings ( continue) S et t i ngs A nt e nna A nt e nna2 A dd r e s s A nt e nna2 C ode A n t e nna2 P owe r A nt e nna2 Bu z zer A dd r e s s2 001 Set the address of the reader 1 [1 - 254] on RS-485. See the sticker on the reader or make the reading of a card W i e g a n d 2 Set the address of the interface [1 - 9] 1 on bus Wiegand ( see par. 25) P owe r 2 30 Set the transmitting power of the reader 2. Power settings control the detection range of the UHF reader. See table at left on page 10. (Detection range may be affected by obstacles in the detection area) B u z z e r 2 Enable/disable the buzzer of the ON reader 2 while detecting the tag RS4 8 5 Ba u d r a t e B a u d r a t e Set the communication baud-rate of 11 5200 the bus RS485 Dele te S et t i ngs Buz ze r En a b l e Buz ze r ON Enable/disable the buzzer of the Receiver Sets the receiver to the factory defaults. 22 Config If the output is "Wiegand", set the Wiegand protocol ( 26, 30 or 44 bit ) and a filter on the Tx buttons If the output is "Relay" set the operating mode of the 2 relays as Pulse, Step, Timed or Disabled) menu C on f i g W i e g and B it B it 26 Bi t Set a filter for the Wiegand signal: this means that a signal is generated only if the button of the transmitter being used has been properly set. Example: A - - D , means that the Wiegand W i e g and F i l ter F i l ter A --D signal will be generated only if buttons A or D are set and if buttons B or C are used no signal is generated C on f i g R el ay 1 E d i t TX N# 001 C on f i g R el ay 2 See Relay 1 P os 001 1 234 56 7 8 R el ay 1 Pul se R e l ay 1 AB- - R e l ay 2 - --D C on f i rms No Ye Set the buttons that activate the 2 relays R el ay 1 S tep R e l ay 1 T imed h h mm ss 0 0 : 0 0 : 00 R e l ay 1 D i s a b l ed www.erone.com - www.cdvigroup.com Set the release time of the relay after the first activation: use P1,P2 to increase the values, P3 to confirm and shift left, P4 to shift back 11 INSTALLATION MANUAL DOLCWIUHF-ER-902 EN UHF READER 23 Backup The Backup function allows saving the full internal data-base into an external memory device or the restoration of the data-base from an external memory device 1) 1) Plug-in the memory into the connector as shown below USB thumb drive 512 Kb minimum 2) Enter the backup menu and select the option desired. Menu Backup Backup to Backup from ATTENTION: Restoring the database from an external ! memory device will overwrite all data in the internal memory at the time of the restoration. 24 Wiegand Output The I/F - receiver converts in Wiegand format both the S/N of the tags UHF and the S/N of the radio transmitters Erone keeloq. The architecture of the Wiegand signal is different according to the number of bits set ( 26, 30 or 44 bit ). 25.1 Wiegand UHF WWiegand 26 Bit 1 Bit 2 - 5 Even Parity ( 1 bit ) [ 4 bit Address ] (*) Bit 6 - 25 [ 20 bit S/N ] Bit 26 Odd Parity ( 1 bit ) Wiegand Bit 1 Even Parity ( 1 bit ) Bit 2 - 5 [ 4 bit Address ] Bit 6 - 29 [ 24 bit S/N ] Bit 30 Odd Parity ( 1 bit ) Wiegand 44 Bit 1-4 Bit 5 - 8 0000 ( fixed ) [ 4 bit Address ] Bit 9 - 16 00000000 Bit 17 - 40 [ 24 bit S/N ] Bit 41 - 44 LRC (**) (*) Is the address of the receiver set in the Settings submenu ( see par. 21) (**) Longitudinal Redundancy Check 25.2 Wiegand S/N of the radio transmitters Wiegand 26 Bit 1 Even Parity ( 1 bit ) Bit 2 - 5 [ 4 bit Button ] (*) Bit 10 - 25 [ 20 bit S/N ] Wiegand 30 Bit 1 Even Parity ( 1 bit ) Bit 2 - 5 [ 4 bit Button ] (*) Bit 6 - 29 [ 24 bit S/N ] Wiegand 44 Bit 1-4 Bit 5 - 8 0000 ( fixed ) [ 4 bit Address ] Bit 9 - 16 00000000 Bit 17 - 40 [ 24 bit S/N ] (*) Code of the 4 buttons of a transmitter expressed in hex format, according to the table : (**) Longitudinal Redundancy Check Button A B C D Code 1010 1011 1100 1101 12 Bit 26 Odd Parity ( 1 bit ) Bit 30 Odd Parity ( 1 bit ) Bit 41 - 44 LRC (**) INSTALLATION MANUAL DOLCWIUHF-ER-902 EN UHF READER 25 Info Menu Info Info Output Info N. Tags Displays the current setting for the output : Relay or Wiegand. · If the output is "Relay", specifies the operating mode set for the 2 relays · If the output is "Wiegand" the protocol in use : 26, 30 or 44 bits Shows the Number of Tags memorized out of the max available ( 7680 ) Info N. Tx Shows the number of Transmitter memorized out of 100 ( max ) Tag List Tx List Info Version Shows the list of the tags and their memory position ( useful if you need to delete the list) Shows the list of the transmitters and their memory position ( useful if you need to delete the list ) Shows current Firmware version 26 Password Menu Password ADMIN Password SYSTEM N 12345678 SERVICE Password PUK Password DISABLE Passw.? Exit Password The receiver manages 2 different passwords: ADMIN and SERVICE and their use can be activated or deactivated. The receiver is supplied with the password disabled. The 2 factory passwords are: Password Admin = 11111, Password Service = 00000. By entering the Admin password Admin you are allowed to access the submenu that allows the activation, deactivation and modification of passwords. NOTE: By entering the Service password you can access the main menu but cannot make any password changes. Incorrect Password: If you type an incorrect password 5 times, the ID number of the receiver appears on the display: By pressing P3 again, an 8-digit unblocking code (PUK) is requested. To obtain the PUK code, send an email to sales@transmittersolutions.com or call (866) 975-0101.Once the PUK code is set, the password returns to the factory default value. www.erone.com - www.cdvigroup.com 13 INSTALLATION MANUAL DOLCWIUHF-ER-902 EN UHF READER 27 Installation of UHF Card tags Vehicles without metalized windshields allow the choice of one of the six positions shown on the figure below (A - F)to install the UHF tag. Vehicles with pre-configured metalized windshields should have a reserved area that is not metalized for RFID tags so choose position B. B Card or cardholder A Steering wheel F C Rearview mirror E D For optimum performance: · Choose position A or F if the reader is located to the left of your vehicle. · Choose position C or D if the reader is to the right of your vehicle. · Choose position B or E if the antenna is in the overhead, above your vehicle PLEASE NOTE : If your windshield is metalized, the read range of the reader will be affected. Please test the read range before installing the UHF tag. Reader TAG TAG Reader TAG TAG 14 INSTALLATION MANUAL DOLCWIUHF-ER-902 EN UHF READER 28 Parking garage application Direction of traffic flow Vehicle Sensor Loop Tag read zone Readers should be at least 14ft. 5in apart Gate Exit loop Reader Reader Exit loop Gate Tag read zone Vehicle Sensor Loop Direction of traffic flow 29 Hand-held cards The best position of the reader can be searched, in the first step holding the card by hand. PLEASE NOTE: The card is very sensitive and card detection can change greatly depending on how the card is presented to the reader. Refer to the images Below to understand the best way to hold the card. Hold the card with your arm outstretched and away from your body. If the card is held near to your body, the detection will be significantly decreased. A card in a wallet or a pocket may not be detected. 15 INSTALLATION MANUAL DOLCWIUHF-ER-902 EN UHF READER 30 Installation of UHF stickers AT49.TS / AT49P.TS The sticker position placement should be similar to the placement of the card tag, as described in Section 27 above. It is best to apply to the surface of a vehicle's windshield or headlights. IMPORTANT: UHF stickers are thin and fragile. Once applied, they cannot be removed and reused, so please test the performance and detection of the tag in different locations to see what works best before installation. 31 IInstallation of the License plate Tag PT49.TS Apply only to a vehicle's license plate. Use screws to fix the tag on the bottom edge of the license plate. Please test to ensure performance before installing 32 Declaration of Conformity Transmitter Solutions hereby declares that the radio equipment type AHU49 complies with the Standard 47 CFR FCC Part 15, subpart B 33 Notice Any changes or modifications to this equipment not expressly approved by the Transmitter Solutions could void the user's authority to install and operate this equipment and may void the product warranty. 34 Warranty The warranty period for this product is 24 months, beginning from the manufacturer date. During this period, if the product does not work correctly, due to a defective component, the product will be repaired or substituted at our discretion. This guarantee does not cover the integrity of the plastic container.. Any service after the sale is supplied at the factory. Transmitter Solutions 2505 Chandler Avenue, Suite, 1 Las Vegas, NV 89120 (866) 975-0101 - (866) 975-0404 Fax sales@transmittersolutions.com IS-AHU49 Rev.0 on 4/9/2023