mySugr Logbook User Manual

1 Indications for Use

1.1 Intended Use

The mySugr Logbook (mySugr app) is used to support the treatment of diabetes through daily diabetes-related data management and aims to support the optimization of therapy. Users can manually create log entries including information about insulin therapy, current and target blood sugar levels, carbohydrate intake, and activity details. The app also allows synchronization with other therapy devices, such as blood sugar meters, to mitigate errors from manual entry and improve user confidence.

The mySugr Logbook supports therapy optimization in two ways:

1. Monitoring: By monitoring parameters in daily life, users are assisted in making better-informed therapy decisions. Data reports can be generated for discussion with healthcare professionals.
2. Therapy Compliance: The app provides motivational triggers, feedback on therapy status, and rewards for staying motivated, thereby increasing therapy compliance.

1.2 Who is the mySugr Logbook for?

The mySugr Logbook is designed for people who:

• Are diagnosed with diabetes.
• Are aged 16 years and above.
• Are under the guidance of a doctor or other healthcare professional.
• Are physically and mentally able to independently manage their diabetes therapy.
• Are proficient in using a smartphone.

1.3 What devices does the mySugr Logbook work on?

The mySugr Logbook is compatible with iOS devices running iOS 14.2 or higher, and most Android smartphones running Android 6.0 or higher. It should not be used on rooted devices or smartphones with a jailbreak installed.

1.4 Environment for Use

As a mobile application, the mySugr Logbook can be used in any environment with an internet connection where mobile phone use is permitted.

2 Contraindications

None known.

3 Warnings

⚠️

3.1 Medical Advice

The mySugr Logbook supports diabetes treatment but cannot replace professional medical advice. Regular review of long-term blood sugar values (HbA1c) and independent management of blood sugar levels are still required.

3.2 Recommended Updates

To ensure safe and optimized operation, it is recommended to install software updates as soon as they become available.

4 Key Features

4.1 Summary

mySugr aims to simplify daily diabetes management and optimize therapy, which is best achieved through active user engagement and data entry. The app includes motivational elements and rewards to encourage consistent use. It is important to enter as much accurate information as possible for the app to be beneficial.

mySugr key features include:

• Lightning quick data entry
• Personalized logging screen
• Detailed analysis of daily data
• Handy photo functions (multiple pictures per entry)
• Exciting challenges
• Multiple report formats (PDF, CSV, Excel)
• Clear graphs
• Practical blood sugar reminders
• Social sharing capabilities
• Apple Health Integration
• Secure data backup
• Fast multi-device synchronization
• Integration with Accu-Chek Aviva/Performa Connect/Guide/Instant/Mobile
• Integration with Beurer GL 50 evo (Germany & Italy Only)
• Integration with Ascensia Contour Next One (where available)

4.2 Key Features (Visual Descriptions)

Quick and easy data entry: Users can quickly log information.

Smart search: A feature to efficiently find specific entries.

Neat and clear graphs: Visual representations of data are presented clearly.

Handy photo function (multiple pics per entry): Allows users to attach multiple photos to an entry.

Exciting challenges: Gamified elements to motivate users.

Multiple report formats: Data can be exported in PDF, CSV, and Excel formats (PDF and Excel available in mySugr PRO).

Smile-inducing feedback: The app provides positive reinforcement.

Practical blood sugar reminders: Timely notifications for blood sugar checks.

Fast multi-device sync: Synchronizes data across devices quickly (available in mySugr PRO).

5 Getting Started

5.1 Installation

iOS: Open the App Store, search for "mySugr", tap the icon, and press "Get" then "Install". You may need to enter your App Store password.

Android: Open the Play Store, search for "mySugr", tap the icon, and press "Install". You will need to accept Google's download conditions.

5.2 Home

An account must be created to use the mySugr app and export data.

5.2.1 If you measure your blood sugar with a meter exclusively (or use a real-time CGM connection that is not Eversense)

The most frequently used features are the Magnifying Glass icon ? for searching entries (mySugr PRO) and the Plus Sign icon ➕ for adding a new entry.

Below the graph, daily statistics are displayed:

• Average blood sugar
• Blood sugar deviation
• Hypos and hypers

Under these statistics, fields provide information on insulin units, carbohydrates, and more.

Below the graph, tiles display information for specific days, including:

• Blood sugar average
• Blood sugar deviation
• Number of hypers and hypos
• Insulin ratio
• Bolus or mealtime insulin taken
• Amount of carbohydrates eaten
• Duration of activity
• Pills
• Weight
• Blood pressure

5.2.2 If you use an Eversense real-time CGM connection

At the top, the most recent CGM value is displayed. A red label indicates if the value is 10 minutes old or older.

Below, a graph shows CGM values as a curve, with markers for therapy events. The graph can be scrolled sideways to view older data. Scrolling replaces the large CGM value with a smaller number showing past values. To see the latest value, scroll the graph all the way to the right.

Boxes below the graph may provide information, for example, about CGM connection issues.

5.3 Explanation of terms, icons and colors

5.3.1 If you measure your blood sugar with a meter exclusively (or use a real-time CGM connection that is not Eversense)

1. Tapping the Magnifying Glass icon ? on the dashboard allows searching for entries, tags, locations, etc.
2. Tapping the Plus Sign icon ➕ allows adding an entry.

Dashboard elements (3) and the monster character (2) react to the current day's blood sugar levels. The graph's color adapts to the time of day (1).

Each tag in the new entry screen describes a situation, scenario, context, mood, or emotion, with a text description provided below each icon.

Color coding in the app is based on user-defined target ranges:

• Red: Blood sugar not in target range
• Green: Blood sugar in target range
• Orange: Blood sugar is not great but ok

The app displays various tiles in eleven different shapes:

1. Blood sugar
2. Weight
3. HbA1c
4. Ketones
5. Bolus insulin
6. Basal insulin
7. Pills
8. Food
9. Activity
10. Steps
11. Blood pressure

5.3.2 If you use an Eversense real-time CGM connection

Tapping the Plus Sign icon ➕ allows adding an entry.

The color of the CGM value adapts to the level:

• Red: Glucose in hypo or hyper
• Green: Glucose in target range
• Orange: Glucose outside the target range, but not in hypo or hyper

These ranges can be changed in the settings screen. The same color coding applies to the CGM curve and blood glucose measurements in the graph and list.

Markers in the graph use icons to indicate data types and are colored differently:

1. Drop: Blood sugar measurement
2. Syringe: Bolus insulin injection
3. Apple: Carbs
4. Syringe with dots underneath: Basal insulin injection

Each tag in the new entry screen describes a situation, scenario, context, mood, or emotion, with a text description provided below each icon.

5.4 Profile

Access Profile & Settings via the side menu. Users can change personal, therapy, and application settings, and enter specific details about their diabetes type and diagnosis date. The password can be changed at the bottom.

Users enter their name, email address, gender, and date of birth. Email address and password can be updated here. Users can also customize their "diabetes monster" character.

mySugr requires details about diabetes management, such as blood sugar units (mg/dL or mmol/L), carbohydrate measurement methods, and insulin delivery methods (pump, pen/syringes, or none). For insulin pump users, basal rates can be entered and displayed on graphs in 30-minute increments. Oral medications (pills) can be named for selection during entry. Other details like age, diabetes type, target BG ranges, and target weight can also be entered. If a specific device is not listed, it can be left blank, and users can request its addition.

Total basal insulin for the 24-hour period is shown in the upper right corner. Tap the green check mark ✔️ to save basal rates or the "x" ❌ to cancel and return to settings.

Users can define their diabetes devices and medications. If a device or medication is not listed, it can be skipped, and users can request its addition. Settings for monster sounds and weekly email reports can be adjusted. The Bolus Calculator settings can also be changed.

5.5 App behavior when changing the time zone

5.5.1 If you measure your blood sugar with a meter exclusively (or use a real-time CGM connection that is not Eversense)

In the graph, log entries are ordered by local time, with the time scale set to the phone's time zone. In the list, entries are ordered by local time, and the time label reflects the entry's creation time zone. If an entry was created in a different time zone, an additional label indicates it (referencing GMT offset time zones).

5.5.2 If you use an Eversense real-time CGM connection

In the graph and list, log entries and CGM entries are ordered by absolute time (UTC), preserving chronology. The graph's time scale is set to the phone's time zone. List entries use the original time zone label, with an additional label for different time zones.

6 Entries

6.1 Add an entry

Open the mySugr app.

Tap the Plus Sign icon ➕.

Change date ?, time, and location if needed.

Take a picture of your food.

Enter blood sugar, carbs, nutrition, insulin details, pills, activity, weight, HbA1c, ketones, and notes.

Select tags.

Tap the reminder icon to access the reminder menu and move the slider to the desired time.

Save entry.

Confirmation message: "You did it!"

6.2 Edit an entry

Tap the entry to edit or slide right and click "edit".

Make changes and tap the green check mark ✔️ to save or the "x" ❌ to cancel.

6.3 Delete an entry

Tap the entry to delete or swipe right to delete it.

6.4 Search an entry

(Not available for Eversense CGM users)

Tap the Magnifying Glass icon ?.

Use filters to retrieve appropriate search results.

6.5 See past entries

Scroll up and down through entries or tap and drag the graph left and right to navigate.

7 Earn points

Points are awarded for actions related to diabetes care. The goal is to fill a progress bar daily.

Point breakdown:

• 1 Point: Tags, more pictures, pills, notes, meal tags.
• 2 Points: Blood sugar, meal entry, location, bolus (pump) / short-acting insulin (pen/syringe), meal description, temporary basal rate (pump) / long-acting insulin (pen/syringe), blood pressure, weight, ketones.
• 3 Points: First picture, activity, activity description, HbA1c.

Users can earn up to 50 points per day to "tame their monster" (feature not available for Eversense CGM users).

8 Estimated HbA1c

The top right of the graph displays the estimated HbA1c, calculated from logged blood sugar values. This value is an estimate and may differ from laboratory results. A link is provided for more information on HbA1c tests.

To calculate an estimated HbA1c, the mySugr Logbook requires an average of 3 blood sugar values per day for a minimum of 7 days. More data leads to a more accurate estimate. The maximum calculation period is 90 days.

9 Coaching and healthcare professional (HCP)

9.1 Coaching

Coaching is available in the side menu (in countries where the service is offered). Users can tap to collapse or expand messages, and view and send messages. Badges indicate unread messages.

9.2 Healthcare professional (HCP)

HCP access is available via the "HCP" option in the side menu (in countries where the service is offered). Users can tap on a note/comment to view it and reply. A badge on the sidebar menu and a highlighted title in the inbox list indicate unread notes. The most recent messages appear at the top of the list.

Unsent comments are marked by warning icons:

• Comment sending in progress: ⏳
• Comment not delivered: !

10 Challenges

Challenges are found in the side menu and are oriented towards achieving goals related to overall health or diabetes management, such as checking blood sugar more often or increasing exercise.

11 Import data

11.1 Hardware

Ensure your device is not connected to your smartphone. If connected, remove the pairing from your smartphone's Bluetooth settings and from the device itself, if possible.

Select "Connections" from the menu.

Select your device from the list.

Click "Connect" and follow the on-screen instructions in the mySugr app.

Following successful activation, blood sugar values are automatically synchronized with the mySugr app each time the device is connected while the app is open.

ATTENTION: Ensure the units shown on your device (e.g., mg/dL or mmol/L) match the units set in the mySugr app to avoid mix-ups.

Duplicate readings (e.g., a meter reading also manually entered) are automatically merged.

Extremely high or low values are marked: "Lo" for values below 20 mg/dL, and "Hi" for values above 600 mg/dL (equivalent values apply for mmol/L).

After data import, perform a live measurement by going to the home screen and inserting a test strip into your meter.

11.2 Syncing Time on Accu-Chek Instant

To sync time between your phone and an Accu-Chek Instant meter, turn on your meter while the app is open.

11.3 Import CGM Data

11.3.1 Import CGM via Apple Health (iOS only)

Ensure Apple Health is enabled in the mySugr app settings and that glucose sharing is enabled in Apple Health settings. CGM data will appear in the graph. Note: Dexcom data via the Health app may have a three-hour delay and not display real-time information.

11.3.2 Hide CGM Data

Double tap the graph to open an overlay panel to enable or disable CGM data visibility (not available for Eversense CGM users).

12 Export data

Select "Reports" from the side menu. Change file format and period if needed (mySugr PRO). Tap "Export". Access sending and saving options by tapping the button in the upper right corner (or lower left since iOS 10).

13 Apple Health/Google Fit

Apple Health can be activated in the "Connections" side menu. Google Fit can also be activated there. This allows data sharing between mySugr and other health apps.

14 Analysis

(Not available for Eversense CGM users)

Swipe the daily overview to the left to enter analysis mode. Users can access 7-day, 14-day, monthly, and quarterly overviews. Scroll down to view graphs of past data. The blue area indicates the average number of daily logs, total logs, and collected points.

15 Deinstallation

15.1 Deinstallation iOS

Tap and hold the mySugr app icon until it shakes. Tap the small "x" that appears in the upper corner. Confirm deinstallation by pressing "Delete" or "Cancel".

15.2 Deinstallation Android

Go to your Android phone's settings, find "Apps" in the list, and tap "Uninstall".

16 Data Security

User data is protected according to the General Data Protection Regulation (GDPR). mySugr implements data security and personal data protection requirements. For more information, refer to the privacy notice and Terms and Conditions.

17 Support

17.1 Troubleshooting

For quick troubleshooting, visit the FAQs page.

17.2 Support

For questions about mySugr, app assistance, or to report issues, contact support@mysugr.com. Support can also be reached by phone: +1 (855) 337-7847 (US toll-free), +44 800-011-9897 (UK toll-free), +43 720 884555 (Austria), +49 511 874 26938 (Germany).

In case of serious incidents related to mySugr Logbook usage, contact mySugr customer support and your local competent authority.

18 Manufacturer

mySugr GmbH
Trattnerhof 1/5 OG
A-1010 Vienna, Austria

Telephone:
+1 (855) 337-7847 (US toll-free)
+44 800-011-9897 (UK toll-free)
+43 720 884555 (Austria)
+49 511 874 26938 (Germany)

E-Mail: support@mysugr.com

Managing Director: Joerg Hoelzing
Manufacturer Registration Number: FN 376086v
Jurisdiction: Commercial Court of Vienna, Austria
VAT Number: ATU67061939

User Manual Version 3.92.22 (en)

CE

19 Country Information

Australian Sponsor:
Roche Diabetes Care Australia
2 Julius Avenue
North Ryde NSW 2113