Moda SmartStone Ceramic Electric Radiator

Instruction Manual

PLEASE READ AND SAVE THESE INSTRUCTIONS

1. Radiator Symbols

• ⚠️ [Hazard Symbol]: Indicates a hazard with an average risk level which, if not avoided, could result in serious injury or death.
• ⚡ [Electrical Hazard Symbol]: Indicates danger to the life and health of persons due to electrical voltage.
• ? [Prohibited Symbol]: Indicates it is prohibited to place objects (such as towels, clothes, etc.) above or directly in front of the device. To avoid overheating and fire hazards, never cover the device.
• ♨️ [Hot Surface Symbol]: Indicates surfaces are hot during and immediately after operation. Hot surfaces should not be touched: danger of burns.
• ? [No Liquid Symbol]: Indicates it is prohibited to spray the device with any liquid.
• ? [Manual Reference Symbol]: Indicates instructions in the operating manual must be observed when installing and using the device.

2. Warnings & Precautions

Read this manual carefully before using or installing the radiator. Always store the manual in the immediate vicinity of the radiator or its site of use.

READ ALL SAFETY WARNINGS AND ALL INSTRUCTIONS.

The radiator should only be installed and used according to the instructions in this manual. Failure to follow the warnings and instructions may result in electric shock, fire, serious injury, or all of the above.

ATTENTION!

Save all warnings and instructions for future reference.

• Some parts of this product can become very hot and cause burns. Do not touch the surface when in operation. Do not install close to curtains or other combustible materials. Particular attention should be given where children and vulnerable adults are present.
• Never cover the radiator. Covering the radiator risks overheat and fire.
• Children of less than 3 years should be kept away unless continuously supervised. Children aged from 3 years and less than 8 years shall only switch on/off the radiator provided that it has been placed or installed in its intended normal operating position and they have been given supervision or instruction concerning use of the radiator in a safe way and understand the hazards involved. Children aged from 3 years and less than 8 years shall not plug in, regulate, or clean the radiator, or perform maintenance.
• This radiator can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning the use of the radiator in a safe way and understand the hazards involved. Children shall not play with the radiator. Children shall not clean or maintain the device without supervision.
• Keep the power cable away from all hot parts of the radiator.
• Do not use the heater with the power cable wound up. This can cause a dangerous build up of heat. Do not wind the cable around the radiator as this may cause weakening and splitting of the insulation. The power cable should be fully unwound and removed from any storage areas before use.
• Prior to each use of the device, check that the cable, mains plug, casing and element are intact and in good condition. The heating element may be damaged if the radiator is dropped or hit. Do not use the radiator if you detect damage to any component.
• If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons to avoid a hazard.
• Make sure that the voltage indicated on the rating plate for this radiator corresponds to your power outlet: AC 220-240V, 50Hz.
• Check for transportation damage and make sure all parts are complete after the radiator is unpacked. Do not use if any parts are missing or damaged.
• Do not use the radiator with an external controller.
• It is recommended to plug the device directly into a wall socket. Use of extension leads is not recommended because many models do not support high-powered radiators. Make sure any extension lead used can safely support the power requirements of the product.
• Do not share the radiator's socket with other radiators: risk of fire due to excessive load.
• The power cable should not be positioned under the carpet or items of furniture. Do not run the cable where it will be a trip hazard.
• The device must not be located immediately below an electrical socket outlet.
• Do not use this device in the immediate surroundings of a bath, shower, swimming pool or any other water container. Risk of electric shock. This product is not suitable for bathroom use.
• The device must be placed where the switches and controllers cannot be touched by a person in a bathtub or shower. Never place the device where it may fall into a bathtub or other water receptacle.
• Do not use the device with wet or damp hands.
• No part of the radiator should be submersed in any type of liquid.
• Cleaning should be carried out using a damp cloth only. No abrasive chemicals or materials should be used.
• Never insert fingers or other objects or body parts into the radiator's protective grill: risk of electric shock or injury.
• The device must only be installed in an upright position on a stable surface.
• The device is for indoor use only. Do not use outdoors.
• Make sure the minimum safety distances from walls and objects stated in the installation instructions are respected at all times. This is very important to prevent damage to walls, furniture and soft furnishings and to prevent the product overheating.
• Do not use the device in rooms where contact with flammable or potentially explosive materials like dust, gas or vapour cannot be avoided. Risk of fire.
• Do not operate the device when wet. If the device gets wet during cleaning, allow it to dry out before using.
• Do not expose the device to water jets.
• Do not transport the device during operation.
• Do not sit on the device.
• Before carrying out maintenance, care or repair work on the device, ensure the device is unplugged. Do not use the cable to tug the plug from the socket. Switch off the socket, hold the plug, and pull.
• Switch the device off when not in use.
• Allow the device to cool down before touching or transporting the device, or attempting maintenance work.
• It is not uncommon to hear banging or creaking noises from the radiator during the heating cycle. This is caused by the expansion of the metal components as heat is introduced. As the cold metal heats up, it expands, resulting in the expansion sounds. Such noises are an expected by-product of the radiator heating process and do not indicate any underlying issues.
• For safe installation, this radiator requires a permanent electrical disconnect switch or circuit breaker installed in your home's fixed wiring. This disconnect switch should be easily accessible and allow a complete break in the electrical circuit (all poles) according to installation requirements.
• This radiator must not be powered via an external switch, such as a timer, or connected to a circuit that is regularly switched on and off by the electricity supplier.

3. Technical Information

Table 1: Technical Specifications

4. Installation

4.1. Fixings

Before beginning installation, check that all fixings are supplied. The radiator should only be mounted with the manufacturer's fixings.

Table 2: Supplied fixings

4.2. Wall mounting instructions

WARNING

• Mounting closer than recommended can cause overheating of the device and damage to surrounding objects and surfaces.
• Check for cables, pipes and any damage in the wall prior to drilling to prevent damage.
• Ensure screws are firmly fixed to ensure safe radiator operation.
• The fixings supplied are designed for installation onto solid walls. Alternative fixings may be required if installing onto plasterboard or other non-standard wall types. It is the responsibility of the installer to evaluate the fitting location and determine if alternative fixings are required.

1. Choose the wall mounting position, respecting the minimum clearance distances from the surrounding walls, ceilings, or fixed objects (Figure 1).

• 250mm from the base
• 250mm from the sides
• 250mm from the front
• 300mm from the top

Figure 1: Minimum distances from radiator to other objects (Diagram shows a radiator mounted on a wall with clearance dimensions indicated).

2. Use a pencil to mark the positions of the 4 drill holes required for the upper brackets. The distance between brackets varies by model (Table 3, Figure 2).

Table 3: Drill hole distances by product size

Figure 2: Upper bracket positions on the wall (Diagram shows placement of upper brackets).

3. Drill the wall and insert the plugs.

4. Use 4 of the long screws to secure the upper brackets to the wall with the hooks facing upwards (Figure 2).

5. Carefully flip the radiator upside down so that the bottom is facing up.

6. Hook the 2 lower brackets into the slotted cylinders on the base of the radiator. Ensure that the lower brackets are positioned on the leftmost and rightmost cylinders for optimum weight distribution (Figure 3).

Figure 3: Attaching lower brackets to bottom of radiator (Diagram shows lower brackets being attached).

7. Insert the curved plate into the bracket slot (Figure 4).

Figure 4: Installing curved plate into bracket slot (Diagram shows curved plate installation).

8. Secure the curved plate into the bracket slot with the short screws (Figure 5).

Figure 5: Securing curved plate with short screws (Diagram shows securing the plate).

9. Lift the unit and slide the upper brackets into the 2 holes between the end panels (Figure 6).

Figure 6: Fitting brackets onto the radiator (Diagram shows fitting brackets).

10. Mark the location of the mounting holes of the 2 lower brackets on the wall (Figure 7).

Figure 7: Marking mounting holes for lower brackets (Diagram shows marking points).

11. Remove the radiator, drill into the mounting marks and insert the wall plugs into the lower drill holes (Figure 8).

Figure 8: Fitting wall plugs into the lower drill holes (Diagram shows wall plug insertion).

12. Attach the radiator to the wall brackets, then secure the lower brackets onto the wall using the remaining long screws. Check that the radiator is attached securely (Figure 9).

Figure 9: Securing the radiator onto wall brackets (Diagram shows final mounting).

13. Insert the plug into a standard 230V socket.

ATTENTION:

The Moda SmartStone may be hard-wired, provided it is wired by a qualified electrician according to all national wiring regulations.

• Blue: Neutral (N or black terminal)
• Brown: Live (L or red terminal)

4.3. Using your Moda SmartStone

Do NOT!

• DO NOT use in a bathroom or in the immediate surroundings of a swimming pool or other water container. Risk of electric shock, injury or death.
• DO NOT use in rooms where potentially flammable or explosive materials are present.
• DO NOT use outdoors.
• DO NOT use if the device is damaged.
• DO NOT cover.
• DO NOT touch the metal fins during or soon after heating.
• Do NOT place radiator within the minimum clearance distances stated in Figure 1.

Do!

• Ensure the device is unplugged before attempting transportation or maintenance.
• Inspect the radiator regularly for damage and cease use if any damage is detected.
• Keep the device away from curtains or other flammable materials.
• Ensure that wiring is carried out by a professional if not using the standard included plug.

5. Control Panel

5.1. Display

The radiator features an LED display with buttons.

Figure 10: Control Screen Layout and symbols (Diagram shows the radiator's control panel with labels for Weekday, Increase, Decrease, OK, Standby, Daily Program, Comfort, Eco, Anti-frost, WiFi Connection, Program, Device heating, Open Window Detection, Keypad Locked).

5.2. First switch-on behaviour

When first switched on, the radiator will prompt you to enter the current time and date. The radiator will initially be in [Standby] mode, and will not heat.

5.3. Standby mode

In standby mode, the display shows only the [Standby] symbol. In this mode the radiator will not heat.

Tap the [Standby] key to switch between standby and the heating modes.

5.4. Heating modes

Tap the [Standby] key to switch the radiator on. Tap the [OK] button to switch between heating modes. The icon will change according to the current heating mode, cycling from [Comfort] to [Eco] to [Anti-frost] to [Program].

5.4.1. Comfort

In comfort mode, the display shows the [Comfort] icon. In this mode, the radiator heats to a constant set room temperature indefinitely. The heating icon displays when the radiator is actively heating.

The set temperature can be adjusted between 5 °C and 29 °C using the [+] and [-] buttons. This temperature is used in the program when the program is set to [Comfort].

5.4.2. Eco

In eco mode, the display shows the [Eco] icon. In this mode, the radiator heats to a constant set room temperature indefinitely. The heating icon displays when the radiator is actively heating.

The set temperature can be adjusted between 1.5 °C and 25.5 °C using the [+] and [-] buttons. This temperature is used in the program when the program is set to [Eco].

5.4.3. Anti-frost

In anti-frost mode, the display shows the [Anti-frost] icon. In this mode, the radiator will only heat the room if the room temperature drops below 7 °C. The heating icon displays when the radiator is actively heating.

Anti-frost mode is intended to be used as a safety feature to prevent frost damage. It is recommended for use when away from the house for long periods of time, like holidays.

The 7 °C set temperature for anti-frost mode is non-adjustable.

5.5. Setting the time

Tap [+] and [-] simultaneously to enter the settings menu. The time should be flashing by default. If not, use [+]/[-] to toggle through the options to select the time at the top of the screen, then tap [OK].

To set the correct hour, tap [+]/[-], then press [OK] to confirm. Repeat this step to set the minutes. Holding down [+] or [-] scrolls through the time faster.

Once time is set, tap [OK] to confirm and move onto the days of the week, 1-7. Tap [OK] to confirm or wait 30 seconds for it to automatically save.

5.6. Program

In program mode, the display shows the [Program] icon. In this mode, the radiator will heat the room according to the set weekly program.

To enter program mode, tap the [Standby] key to switch the radiator on. Tap the [OK] button to switch between heating modes. The icon will change according to the current heating mode, cycling from [Comfort] to [Eco] to [Anti-frost] to [Program].

The 24/7 program allows you to set temperature schedules for each day of the week. Choose from 7 pre-set 24-hour programs (P1-P7). These programs are fully customisable, allowing you to adjust comfort and economy settings for any time slot (Table 4).

Factory default schedule:

• Monday - Friday (Days 1-5): P1
• Saturday & Sunday (Days 6-7): P3

Table 4: Pre-Set Programs

5.6.1. Change the pre-set program

1. To change the current pre-set program, tap [+] and [-] simultaneously.
2. Use [+] and [-] to navigate and select the program bars located at the bottom of the screen.
3. Tap [OK] to confirm and enter the program setting screen.
4. Use the [+] and [-] buttons to choose Monday's program (P1-P7).
5. Tap [OK] to confirm.
6. Repeat from step 4 to set the program for Tuesday through Sunday (Day 2 - 7).
7. After setting the program for the week, tap [OK] to confirm your changes.

Note: If you don't press any buttons for 30 seconds, the system will automatically save and exit the program mode setting interface, returning to the working interface.

Figure 11: Pre-set program display – P1 (Diagram shows the display interface for setting programs).

5.6.2. Customise a pre-set program

1. To customise any pre-set program (P1 - P7), tap [+] and [-] simultaneously.
2. Tap [+] and [-] to navigate and select the program bars located at the bottom of the screen.
3. Tap [OK] to confirm and enter the program setting screen.
4. Tap [+] and [-] to cycle through the days of the week and choose the pre-set program that you want to change.
5. Press and hold [OK] for 3 seconds to enter the pre-set program customisation screen.

The program bars at the bottom of the display represent the 24 hours of the day. To adjust the pre-set temperature for the highlighted hour:

• Tap [+] to choose [Comfort].
• Tap [-] to choose [Eco].
• Tap [OK] to skip to the next hour without making a change.

7. At the last hour, tap [+], [-] or [OK] to finish saving the custom pre-set program. You will be returned to the previous program setting screen.

5.7. Open window detection

Open window detection maintains comfort and energy efficiency by automatically stopping heat output when an open window is detected. When the radiator detects a sudden temperature decrease, [Open Window Detection] icon will appear and the radiator will switch to [Anti-frost] mode. Open window detection will also trigger if the radiator detects a 2 °C temperature drop in 5 minutes. The radiator will switch back to its previous mode when it senses that the temperature has stopped dropping.

1. Tap the [+] and [-] buttons simultaneously to access the settings menu.
2. Tap the [+] or [-] buttons to navigate and highlight the [Open Window Detection] icon.
3. Tap the [OK] button to enter this function's settings.
4. Tap the [+] or [-] buttons to choose either "ON" or "OFF":
   • ON: When activated, [Open Window Detection] will appear.
   • OFF: When deactivated, [Open Window Detection] will disappear.

Note: Open window detection is unavailable when the radiator is already in anti-frost mode. This ensures that the unit prioritizes preventing freezing during very cold periods.

5.8. Child lock

1. Tap [+] and [-] simultaneously to access the settings menu.
2. Tap the [+] or [-] buttons to navigate and highlight [Keypad Locked].
3. Tap the [OK] button to activate the child lock function. The radiator will return to the home screen and [Keypad Locked] will appear.
4. To unlock the keypad, press and hold [OK] for 3 seconds.

Note: Child lock does not lock the [Standby] button.

5.9. Temperature compensation

The temperature compensation setting allows users to adjust for any discrepancy between the average room temperature and the temperature sensed by the thermostat. For instance, if the temperature in the room is 18 °C, but the radiator is sensing 16 °C, a compensation factor of +2 °C will offset the difference.

The accuracy of the radiator's temperature reading can be affected if the unit is mounted such that the sensor is positioned in a hot or cold spot – such as by hot water pipes or a draughty doorway. The sensor is at the bottom right of the unit.

1. Tap [Standby] to put the radiator in standby mode.
2. Press and hold [OK] and [-] simultaneously for 5 seconds. This will enter the temperature calibration screen.
3. The default temperature compensation value will be 0 °C.
4. Use [+] and [-] to select the temperature compensation value. This can be adjusted from -5 to 5 °C in intervals of 1 °C.
5. Tap the [Standby] button to confirm and save.

5.10. Memory function

In the event of power failure or disconnection, the program settings, mode temperatures and lock status will be saved. The time and date will need to be reset upon power restoration.

6. Connecting to WiFi

6.1. Downloading the app

The Moda SmartStone is designed to work with the "Smart Life" app. Scan the code below to go to the app. Press install and follow the app's instructions to create an account.

NOTE - The Smart Life app is a constantly evolving third party system. This guide was correct at time of printing but may differ slightly from future versions. The app is designed to work on Android or iOS but older software versions may affect app presentation and performance.

6.2. Connecting to the app

1. Before pairing, ensure your mobile device is connected to your WiFi network. This must be a 2.4GHz network. If you have a 5.0GHz router, you will need to switch to the 2.4GHz band if this does not happen automatically.
2. To put the radiator into pairing mode, tap the [Standby] button to enter standby mode, then press and hold the [Standby] button for 3 seconds and the [WiFi] symbol will appear and start flashing.
3. Once in pairing mode, the radiator will appear at the top of the home screen of the Smart Life app. Tap Add, enter your WiFi information, tap Next and your radiator will start to connect to the app.

Figure 12: Connecting the radiator through Wi-Fi (Screenshots show the app interface for connecting the device).

4. Alternatively, you can add your radiator on manually.

In the Smart Life app, select Add Manually and then choose radiator as the device type.

Enter your WiFi password and tap Next.

Tap Next again to start connecting your radiator to the WiFi network.

Figure 13: Connecting to Smart Life manually (Screenshots show manual connection steps).

Figure 14: Connecting to Smart Life manually (continued) (Screenshots show manual connection steps).

Troubleshooting

If the radiator does not connect on the first attempt:

• Repeat the steps above but try the alternate pairing method. Hold [Standby] to switch to pairing mode.
• Reset the radiator by turning it off at the wall socket, waiting a few minutes, then switching it back on. Hold [Standby] to reset or change the pairing mode.
• Ensure your router has a strong internet connection.
• Make sure both the radiator and your smart device are in range of your router.
• Ensure WiFi and Bluetooth are enabled on your smart device.
• Make sure the app has registered successfully.
• Make sure your smart device is connected to the same WiFi network as that to which you are attempting to connect your radiator.
• Ensure you are connected to a 2.4GHz WiFi band. See instructions within the app if you are currently connected to a 5GHz band.
• Check any local restrictions on your WiFi. WiFi networks in public places such as hotels and airports may require extra identification steps.

7. Using the App

NOTE - The Smart Life app is a constantly evolving third party system. The guide below was correct at time of printing but may differ slightly from future versions.

7.1. Home overview

The Smart Life app can be used to control multiple devices. All devices are displayed on the home screen with their status.

7.2. Control interface

Tap the radiator listing to go to the control interface.

Here you can turn the radiator off and on, adjust set temperatures, choose mode and access device settings.

Figure 15: Device Control screen on the Smart Life app (Diagram shows the app's device control interface with labels for Device Name, Current mode, Adjust set temperature, Choose mode, Standby / On, Edit device name, Child lock, Current set temperature, Program Data, Settings).

7.3. Choose mode

Tap the mode icon to choose the heating mode. The three options correspond to the three modes on the control panel: [Comfort], [Eco] and [Anti-frost].

7.4. Program schedule

Choose program mode on the app then tap the program data icon [Program].

A program consists of 24 hourly intervals for each day, which you can set to comfort or eco temperature.

Tap the interval to choose comfort (blue bar) or eco (green bar). You can tap multiple blocks at a time to make setting your program quick and easy.

NOTE – your set program will only run in program mode.

7.5. Settings

Tap the [Settings] icon to view and adjust the radiator's settings. These correspond to the settings available through the control panel.

Tap the edit icon for settings that relate to the radiator's listing on the app, including the device name, any automations the device is included in, and the quality of the device's network connection.

7.5.1. Electricity consumption

The electricity consumption function in the settings menu will allow you to see a graph of the energy that you're consuming daily, weekly, or monthly.

8. Troubleshooting

Table 5: Troubleshooting

9. Cleaning

WARNING

Always switch off and unplug the radiator from the mains and allow to cool completely before wiping it down with a damp cloth.

The radiator must be completely cool to prevent burns.

Regularly clean the grilles and air outlets with a damp cloth to remove dust build-up and maintain optimal airflow for efficient heating.

Never submerge the radiator in water and avoid allowing water to enter the internal components. Always disconnect the radiator, let it cool completely, and clean it before storing.

If you do not use the device for a long period, put the unit back into the original box with the instruction manual and store in a dry and well-ventilated place. Do not place heavy items on top of box during storage as this may damage the radiator.

10. Warranty

The Moda SmartStone Ceramic Electric Radiator carries a 2-year guarantee on the body, paintwork electrical components. Within the stated period, starting from the date the customer receives their unit, the supplier guarantees to repair or replace the unit where a fault is due to defects in materials or manufacturing.

The warranty does not cover any defect arising from damage, negligence, usage outside the product's intended purpose or fair wear and tear. The warranty is only valid when the unit has been used at the specified supply voltage, and in accordance with all conditions specified in this manual. The warranty will be void if the radiator has been covered, tampered with or opened in any way, or if the ratings label has been removed.

The warranty does not cover failures and faults due to force majeure, accidental damage, mishandling, external impact, chemical agents or atmospheric phenomena, incorrect use of the device, the purchaser's faulty electrical installations, transporting the device or problems caused by the device being handled by persons not authorised by Ecostrad. If the unit has been hardwired, an invoice may be required to confirm the work was carried out by a qualified professional. Ecostrad cannot accept responsibility for damage, loss or injury caused by incorrect installation, maintenance, cleaning or covering the device.

The warranty is a contract with the original purchaser and does not transfer if the unit is re-sold, gifted or inherited. Proof of purchase, including order number and order confirmation or invoice, will be required if a claim is made. The warranty covers only the model of radiator shown on the purchase invoice. The warranty covers the repair or replacement of the defective product only and the manufacturer shall have no liability for installation costs or consequential losses however incurred.

The unit is sold as a DIY product; whilst hardwiring is permitted within the terms of the warranty – provided evidence can be produced that the work was performed by a qualified installer – no compensations will be offered for the installer's costs in the event of a claim. Claims must be made with the establishment where the device was purchased. This warranty does not affect the customer's consumer rights.

11. ERP Ecodesign Information

Table 6: Information requirements for electrical local space heaters

Table 7: Outputs of the Moda SmartStone

12. Disposal

In accordance with WEEE Directive 2012/19/EU, the icon with the crossed-out waste bin on electrical or electronic equipment stipulates that this equipment must not be disposed of with household waste at the end of its life. You will find collection points for free return of waste electrical and electronic equipment in your vicinity. The addresses can be obtained from your local authority.

The separate collection of waste electrical and electronic equipment enables the re-use, recycling and other forms of recovery of waste equipment, and prevents any negative effects for the environment or human health caused by the disposal of hazardous substances potentially contained in the equipment.

13. Manufacturer Information

The Moda SmartStone Ceramic Electric Radiator is an electric heating product produced for Moda Heating and sold through various retailers and distributors.

For technical advice or help concerning the Moda SmartStone Ceramic Electric Radiator, contact the retail establishment or distributor from which the product was purchased.

For other queries, please contact:

Moda Heating
Unit 21 Ash Way
Avenue C
Thorp Arch Trading Estate
Wetherby
West Yorkshire
LS23 7FR

www.moda-heating.com