Bell Media Account
User Guide for BELL models including: Fibe TV Box, TV Box
Guide to your Fibe TV Box 6 Logging into Crave 1. To sign into Crave, select the Crave button on the Fibe TV Voice Remote 2. Select Sign In 3. Based on how you subscribed, select Access through Crave to enter your email & password for access or select Access through Service Provider 4. If selected Access through Service Provider, follow the on-screen directions via email or crave.ca/provider
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DocumentDocumentGuide to your Fibe TV Box In this guide Find instructions for setting up your Fibe TV Box and Fibe TV Voice Remote, as well as quick tutorials to help you use Fibe TV Cloud PVR. Contents Setting up your Fibe TV Box.................................................................................................................... 2 Connecting your Fibe TV Box ............................................................................................................ 2 Connecting your modem.................................................................................................................... 2 Setting up your Fibe TV Voice Remote ................................................................................................. 3 Overview of buttons on your remote ............................................................................................. 3 Pairing your remote with your TV.................................................................................................... 4 Checking your remote's battery level............................................................................................. 5 Logging into Crave............................................................................................................................... 6 Using your Fibe TV Box ............................................................................................................................ 8 Connecting your Google account .................................................................................................... 8 Using Google Assistant voice controls............................................................................................ 9 Installing, updating and removing apps ....................................................................................... 10 Using parental controls..................................................................................................................... 13 Turning on Closed Captioning and/or Described Video........................................................... 15 Using Restart ....................................................................................................................................... 16 Using Fibe TV Cloud PVR........................................................................................................................ 18 Recording a program that is currently airing ............................................................................. 18 Scheduling a recording..................................................................................................................... 19 Reviewing and deleting recordings ............................................................................................... 19 Viewing the remaining space on your Cloud PVR...................................................................... 20 1 Guide to your Fibe TV Box Setting up your Fibe TV Box Learn how to set up your Fibe TV Box and connect to your modem. Connecting your Fibe TV Box Before following the steps below, please ensure your Bell modem is set up and turned on. 1. Plug the HDMI cable into the Fibe TV Box. 2. Connect the other end of the HDMI cable to your TV. 3. Connect the power supply to the Fibe TV Box. 4. Plug the power supply into a power outlet. 5. Using your TV remote, not the Fibe TV Voice Remote, choose the correct HDMI input on your TV. 6. Wait for instructions to appear on your TV and follow the steps. Repeat for any additional TVs. This may take up to 5 minutes per TV. Note: use the HDMI cable Bell provided for the best user experience. Connecting your modem 1. After successfully connecting your Fibe TV Box, you will be guided through a number of setup steps, including connecting your modem. 2. Using your Fibe TV Voice Remote, select your modem, Giga Hub, Home Hub 4000, Home Hub 3000 or Other, and follow the pairing instructions. 3. If the pairing was unsuccessful, try again or manually input your Wi-Fi password. 2 Guide to your Fibe TV Box Setting up your Fibe TV Voice Remote Learn how to set up your remote and find helpful information for using it. Overview of buttons on your remote Some of the buttons on your Fibe TV Voice Remote behave differently depending on how long you hold down the button. The table below outlines some different functions of the buttons: Button Action Back/Exit Short press: Back Long press: Exit Skip forward/Fast forward Short press: Skip forward Long press: Fast forward Skip back/Rewind Short press: Skip back Long press: Rewind 3 Guide to your Fibe TV Box Pairing your remote with your TV You can set up your Fibe TV Voice Remote to control your TV's power, volume and mute functions. You'll be guided through the pairing instructions when you set up your Fibe TV Box for the first time. If you're still unable to control your TV functions, please follow the steps below. 1. Press the Home button on your Fibe TV Voice Remote and select Settings. 2. Scroll to the Device section and select Remote Settings. 3. Select Setup. 4. Select the brand of your TV. 5. Press the mute button on your remote. 6. If the sound on your TV is muted, select Done. 4 Guide to your Fibe TV Box 7. Press OK on your remote again to exit. 8. If the sound on your TV is not muted, select Try again. Repeat until you're able to mute your TV. Checking your remote's battery level 1. Press the Home button on your Fibe TV Voice Remote and select Settings. 2. Scroll to the Device section and select Remote Settings. 3. Once the app is open, select Status to view your remote's battery level. 5 Guide to your Fibe TV Box Logging into Crave 1. To sign into Crave, select the Crave button on the Fibe TV Voice Remote 2. Select Sign In 3. Based on how you subscribed, select Access through Crave to enter your email & password for access or select Access through Service Provider 4. If selected Access through Service Provider, follow the on-screen directions via email or crave.ca/provider to enter the provided activation code and get access to Crave 6 Guide to your Fibe TV Box Of Note: Users can also set their preference of where the Crave button on the Fibe TV Voice Remote navigates to Crave content on Fibe or the Crave app. To do so, 1. Press the Home button on your Fibe TV Voice Remote and select Settings. 2. Scroll to the My preferences section and select Crave. 3. Select preference for Crave button to navigate to the Crave app or the On Demand Crave section. 7 Guide to your Fibe TV Box Using your Fibe TV Box Enjoy thousands of apps directly from your TV no additional equipment required. o Download apps from the thousands available on the Google Play Store, including games, podcasts, music and fitness apps. Control Fibe TV with your voice using Google Assistant. o You can change channels, open your favourite apps, pause or rewind live TV and much more, all with your voice. o Press the Google Assistant button on your remote and say a command. Search for content easily. o It's easy to find your favourite content. With just the tap of a button, you can search all platforms at once, such as live TV, apps, On Demand or Pay-per-view content. o Press the Google Assistant button on your remote and say the program you are looking for. Watch what you want, when you want. o Enjoy tons of movies and shows included with your subscription. You can also rent or purchase the latest movies and classics at any time, all on demand. o To access On Demand content, press the On Demand button on your remote to explore the Shows section or navigate to the Movies section. Restart live shows from the past 30 hours with the Restart icon in the guide. Enjoy the best TV service on any compatible device with the Fibe TV app. Connecting your Google account Signing in to your Google account on your Fibe TV Box will give you: Access to the Google Play Store, where you can choose from thousands of apps to download More personalized search results Full access to Google Assistant so you can use the voice control features on your remote To sign in to your Google account at any time: 1. Press the Home button on your Fibe TV Voice Remote and select Settings. 2. Scroll to the Device section and select Settings. 3. Select Accounts & Sign-In, then select Sign In. 8 Guide to your Fibe TV Box 4. Enter the email and password associated with your Google account. Using Google Assistant voice controls Google Assistant is a key feature of your Fibe TV Box, giving you a quick way to navigate and to search for programs on all platforms at once, such as live TV, apps, On Demand or Pay-per-view content. To use Google Assistant: 1. Press the Google Assistant button on the remote. This will pause TV playback, and a Try Saying... bar will pop up at the bottom of the screen with suggestions. 2. Speak through the microphone on the remote. You don't have to say "Hey Google," and the Google Assistant will understand terms such as: Watch, Play, Tune to, Switch to, Search for, Show me. See more Google Assistant commands. Note: Google Assistant will use the language you've set in your account (currently only English and French are supported). If you want to give Google Assistant commands in both English and French, you can add a language in your Google account. 9 Guide to your Fibe TV Box Voice commands Available voice commands can be broken down into the following categories: Internet search no Google sign-in required Personalized Internet search Google sign-in required Navigation and content search no Google sign-in required o Navigating live TV channel tuning, Trickplay (for recordings or restarted shows), navigating the guide o Navigating to apps, settings menus o Content search Note: search results don't return any adult content. Installing, updating and removing apps You must be logged in to your Google account to download and install new apps. To install an app: 1. Press the Apps button on your Fibe TV Voice Remote. 2. Under Apps & games, select Google Play store. 3. Choose an app to install and select Install. 10 Guide to your Fibe TV Box 4. Wait for the app to finish downloading and installing. 5. Select Open. To update an app: 1. Press the Apps button on your Fibe TV Voice Remote. 2. Under Apps & games, select Google Play store. 3. Select your account from the top right navigation bar. 4. Scroll to Manage apps and games. If any of your downloaded apps have updates available, you'll see a section called Updates. Press OK on this section. 11 Guide to your Fibe TV Box 5. Select Update all to update all apps. To remove an app: 1. Press the Apps button on your Fibe TV Voice Remote. 2. Under Apps & games, select Google Play store. 12 Guide to your Fibe TV Box 3. Select the app you'd like to remove & select Uninstall. 4. Select OK. Using parental controls With Fibe TV, it's easy to protect your children from content you consider inappropriate. Parental controls let you password-protect live TV programming, Pay-per-view and On Demand rentals. Note: parental control settings will only apply to Fibe TV content, and do not apply to third-party apps such as Crave, Netflix, Prime Video, YouTube, etc. To set up parental controls on your Fibe TV Box: 1. Press the Home button on your Fibe TV Voice Remote and select Settings. 2. Navigate to the Parental controls section. 13 Guide to your Fibe TV Box 3. Select Parental Advisories or Canadian Classifications to customize your parental control settings. 4. Or select Lock Purchases under My preferences to require a PIN in order to rent or buy content. 14 Guide to your Fibe TV Box Note: to avoid inputting your MyBell username and password for all changes, set a custom PIN. Select Change PIN in the Parental controls section and use the number keys on your remote to enter a four-digit PIN, which will be required to access restricted content in the future. Turning on Closed Captioning and/or Described Video 1. Press the Home button on your Fibe TV Voice Remote and select Settings. 2. Navigate to the Accessibility and playback section. 3. Select Closed Captioning or Described Video to turn on either of those settings. The icon will fill when turned on 15 Guide to your Fibe TV Box Users may also select OK when watching content to open the player. From there they can press up to navigate to the CC icon select it to turn it on. Using Restart To restart a show that aired within the last 30 hours, lookout for the Restart icon. 1. While watching content, press the OK button on your Fibe TV Voice Remote to open the player and toggle to the Restart button. 16 Guide to your Fibe TV Box 2. Or select the Restart button on the content's showcard. Of note: While exploring the guide, any channel tabs under Today that have an arrow, contain Restart content. Select that channel tab to access a row of all content available to restart that aired within the last 30 hours. 17 Guide to your Fibe TV Box Using Fibe TV Cloud PVR Fibe TV has evolved to a cloud-based storage system for all your recordings. It lets you store up to 320 hours of recordings, regardless of resolution, for up to 60 days. When your recording is 7 days from expiring, it will be added to the Expiring Soon row at the bottom of the Recordings page. When you're close to reaching your 320 hours of storage, future recordings that could be affected will be shown in the Notification row at the top of your Recordings page. Recording a program that is currently airing 1. While watching a show, press the Rec button on your Fibe TV Voice Remote. Or press OK on your Fibe TV Voice Remote to open the player and toggle to the Record button. 2. Select what you want to record, how long you'd like to keep the show and when to stop recording. 18 Guide to your Fibe TV Box 3. Select Record. Scheduling a recording 1. In the Guide, select the program you want to record and press the Rec button on your Fibe TV Voice Remote. 2. Select what you want to record, how long you'd like to keep the show and when to stop recording. 3. Select Record. Reviewing and deleting recordings 1. Press theHomebutton on your Fibe TV Voice Remote and select Recordings. Or press the PVR button on your Fibe TV Voice Remote. 19 Guide to your Fibe TV Box 2. Choose the recording you want to delete. 3. Select Delete Recording. 4. Select Delete in the pop-up message to confirm. Viewing the remaining space on your Cloud PVR 1. Press theHomebutton on your Fibe TV Voice Remote and select Recordings. Or press the PVR button on your Fibe TV Voice Remote. 20 Guide to your Fibe TV Box 2. Select the Storage shortcut to see how much space is remaining. 21