Two Year Warranty

Warranty Coverage

Your appliance will be repaired or replaced, including related labor and travel for product which proves to be defective as to workmanship or materials by ILVE USA.

Eligible appliances and accessories are those sold as new products to the original owner by an authorized distributor, retailer, dealer, or service center of ILVE and installed in the United States and Canada. The warranties provided in this statement are not transferable and are valid from the date of delivery.

Your appliance will be repaired or replaced, including related labor and travel for products which prove to be defective because of workmanship or materials provided by ILVE USA.

ILVE USA will initially attempt to repair eligible products. Only if eligible products cannot be repaired by a service will the items be replaced with new products from ILVE USA. In the event an eligible product must be replaced, the manufacturer will be contacted to process a replacement order. Processing of replacement orders typically takes approximately 7-10 business days.

For instances where eligible products are installed in a remote area outside of a certified, trained technician's area, customers are responsible for delivery costs associated with transportation of the product to the nearest authorized service center or for the displacement cost of a certified trained technician.

Customers who choose to install eligible products themselves must follow all directions included with their item's accompanying materials. Any services rendered to correct issues caused by a customer's failure to follow their item's included directions are the sole financial responsibility of the customer.

Eligible products' exterior paint and/or lacquer must be cared for according to the instructional materials provided with your product. If instructions, harsh chemicals are used, any damages and subsequent repairs to an item's paint and/or lacquer are the sole financial responsibility of the customer.

Any components of eligible products showing cosmetic defects, whether in material or workmanship, are covered by this warranty for a period of thirty (30) days from the product's delivery date. Coverage is provided for:

• Scratches
• Stains
• Surface Imperfections (ONLY stainless steel)
• Paint & Porcelain Imperfections (Excludes slight differences in color due to materials and painting/enameling technologies. Photo/video proof required)

Gaskets are covered by this warranty for a period of ninety (90) days from the product's installation date.

Replacement of glass components and light bulbs are covered by this warranty for a period of thirty (30) days after purchase date.

Owner's Responsibilities

• Provide any defective part to an authorized ILVE servicer.
• Provide proof of purchase (sales receipt).
• Provide normal care, cleaning, and maintenance as instructed in your item's Owner's Manual.
• Replace owner-replaceable items where directors appear in the owner's manual.
• Make product accessible for service.
• Pay for premium service costs for service outside servicer's normal business hours.
• Pay for service call related to product installation.
• Pay for servicers, labor, and travel expenses under limited warranty provisions.

Coverage is NOT provided for:

• Accidental or intentional damage.
• The use of improper parts, containers, or accessories that cause damage to the product.
• Failures caused by:
  • Unauthorized service.
  • A close or other material buildup due to improper cleaning or maintenance.
  • Connection to an improper gas or power supply.

Warranty Limitations

• Begins at date of original purchase.
• Applies to eligible products used and purchased within the United States and Canada.
• Service must be performed by an authorized ILVE servicer.

Warranty is Valid

• Product is used on a commercial, rental, or leased basis.
• Serial plate is defaced.
• Product is offered by user.
• Product's not installed or used according to manufacturer's instructions.

Remedies and Liability

The remedies described above are the ONLY ones that ILVE USA will provide either under the warranty or operation of law. ILVE USA will NOT be responsible for any CONSEQUENTIAL or INCIDENTAL DAMAGES arising from the breach of the warranty or any other warranty, whether express, implied or statutory.

In no event shall ILVE USA be liable for incidental or consequential damages.

This warranty gives you specific legal rights and you may have others which vary from state to state.

PHONE: 718.249.1215

ILVEUSA.COM

1870 Bath Ave, Brooklyn, NY