Over the Air System Updates

INTRODUCTION

This software contains system upgrades and enhancements that remedy a variety of operational errors.

INSTALLATION DETAILS

NOTE: For more information on how to do a software update, see System Updates in the online owner's manual or go to http://owners.acura.com/vehicles/information/2020/RDX/features/system-updates.

Due to the variations in the technology as well as how it is used and operates in different vehicles, your vehicle may not have experienced any of the symptoms or issues described below or only one (or some) of them. You should still obtain this software update.

• The software download will take about 30 minutes.
• The vehicle can be used normally even while updates are in progress.
• Depending on your vehicle trim, some of the updates may not be applicable to your vehicle.

Go to System Updates on the Home screen in your vehicle to start the update.

[Description of infotainment screen: The infotainment system display shows icons for Navigation, Phone, FM Radio, Bluetooth Audio, Apple CarPlay, Settings, SiriusXM, and System Updates. The time is 9:52, and the media status is 'No media'.]

SOFTWARE VERSION D.1.5.1

Corrects the following potential intermittent errors:

• The message Unfortunately, /system/bin/mediaserver has stopped appears after pressing the Voice Recognition Switch.
• Apple CarPlay® randomly disconnects while in use.
• The message Unfortunately, com.honda.telephonyservice has stopped appears at ignition ON.
• After a call is ended, the message Unfortunately Phone has stopped appears, and the call is shown as active on the secondary screen.
• Android Auto does not resume after a short press followed by a long press of the Voice Recognition Switch.
• Apple CarPlay® does not launch after switching between the native Voice Recognition app and Siri multiple times.
• The message Unfortunately, com.honda.tjba.phone has stopped appears when receiving an incoming call and disconnecting Android Auto at the same time.
• While using Apple CarPlay®, the Home Screen is black with only the secondary screen displaying during an ignition cycle.
• Active Android Auto navigation route is canceled after an ignition cycle.
• With an iPhone device connected via Bluetooth, the message Unfortunately, Smartphone Voice Recognition has stopped appears when turning the ignition off, before the system shuts down.
• The message Unfortunately, com.honda.tjba.naviation has stopped appears when selecting a favorite preset in the navigation app.
• An incoming call notification does not show on the secondary screen unless the phone app is shown on the Home screen.
• The song list is not updated or is shown incorrectly in the head-up display (HUD) while connected to Apple CarPlay®.
• Android Auto audio drops briefly when switching between applications.
• When selecting the Audio Off option in Apple CarPlay®, audio does not remain off after an ignition cycle.

Additions/Enhancements:

• Improved Bluetooth reconnection to sync Phonebook.
• Improved Secondary screen operation while using Apple CarPlay® or Android Auto.
• Added No Device Connected text to the meter, when no audio device is connected via Bluetooth, AUX, or USB.

SOFTWARE VERSION D.1.4.3

Corrects the following potential intermittent errors:

• During a high vehicle network stress, the system reboots after displaying Network Communication Lost. The system will reboot to recover.
• System reboots after repeatedly toggling Bluetooth ON and OFF, in Bluetooth Option screen.
• System temporarily stops recognizing handwriting input.
• The message AcuraLauncher isn't responding appears on the HOME screen.
• The message Navigation isn't responding appears after repeatedly setting new routes, and the system displays a map with high number of Point of Interest (POIs) icons.
• The message Unfortunately, Bluetooth Audio has stopped appears, even though Bluetooth Audio continues to play normally.
• Detected handwriting does not match user input.
• The message Unfortunately, USB Audio has stopped appears, even though USB Audio continues to play normally.
• System is slow at boot-up, temporarily displaying a black screen before returning to normal operation.
• Navigation application displays a black screen after selecting a favorite destination in the Find Navigation application screen and returns to the HOME screen.
• The message com.auto.honda.media.raamservice appears after initiating a Factory Data Reset.
• The message Touchpad is not available appears at random.
• The message system/bin/media server has stopped appears after an ignition cycle.

SOFTWARE VERSION D.1.2.1

Provides software updates to correct the following potential intermittent errors:

• Graphics disappear, and system becomes unresponsive.
• MOTO g6 Phone causes Settings isn't responding pop up message.
• Distance units in the Navigation application do not change when they are changed in the meter.
• Popping sound through the vehicle speakers, followed by no audio.
• Phone call active status remains on secondary screen after a call has ended.
• Application icon does not show on the on HOME screen after adding a new application using an Over the Air (OTA) update.
• Phone call status does not show on the secondary screen or on the meter after connecting to Apple CarPlay® and making a phone call for iPhone models running iOS 13.
• Phone call status does not show on the meter after an ignition cycle while connected to Apple CarPlay®.
• Android is starting pop up message prolongs boot up time

Additions/Enhancements:

• Android Auto capability

SOFTWARE VERSION D.1.1.4

Provides software updates to correct the following potential intermittent errors:

• Audio stays ON when vehicle is turned OFF.
• SiriusXM stops working during an ignition cycle.
• System reboots due to high CPU load.
• Display freezing while listening to SiriusXM and using the navigation app.
• iPod Nano unable to connect via USB.
• Unfortunately, Sirius XM has stopped. pop up message.
• USB app crashing when skipping through track titles.
• System freezing on the startup animation screen.
• Radio Unavailable message when changing audio source from AUX to FM after an ignition cycle.
• SiriusXM crash when switching between SiriusXM and the Navigation app on the secondary display, while TuneMIX function is not available.
• Steering wheel control switch does not respond while using the USB app to interact with Now Playing screen in the meter.
• System Updates exclamation notification icon appearing every time the vehicle connects to a WiFi hot spot.
• Album art and metadata not disappearing simultaneously during HD radio signal loss.
• SiriusXM audio not resuming after ending a call when connected via Bluetooth®.
• SiriusXM preset scrolling not working when using steering wheel selector after ignition on.
• Recalculating route.... message not clearing after adding a route on the secondary display.
• Display remaining off while audio is heard through the vehicle speakers after a quick ignition ON > OFF > ON cycle.
• Navigation Map user interface options disappearing after simultaneously selecting Map Layers and Cancel.
• USB app Play All option displaying randomly when searching for an Artist in the Music Library.
• Wrong SiriusXM channel icon displaying in the Now Playing section.
• Keep Right or Keep Left maneuver mismatch between the head-up display (HUD) and the primary display.
• Navigation App crashing when reviewing a route overview, while on guidance to a previously set destination.
• Apple CarPlay® failing to launch when connecting an iPhone to the USB port while on a phone call.
• Mismatched maneuvers between the head-up display (HUD)/Meter and the Map display after driving off route.
• Empty head-up display (HUD) list for recent SiriusXM channels.
• End call functionality showing on the head-up display (HUD) while two or more phone calls are active.
• Apple CarPlay® showing not available in the primary display but audio source is available.

PREVIOUS OTA RELEASES