Troubleshooting
Warning: Under any circumstances, never try to repair the device by yourself. It will void the warranty. If any issue occurs, read the following instructions on how to troubleshoot the device. If you are unable to resolve the issue, please consult your dealer for help.
| Problem | Solution |
| No signal on the TV | 1) Check if the HDMI or AV cable is securely connected. 2) Check if you have selected the correct input source on your TV. |
| Cannot turn on your Smart TV Box | 1) Check if the power connector is completely plugged into the DC socket of your Smart TV Box. 2) Check if the power supply is stable. |
| Cannot connect to network | 1) Make sure that the network cable is securely connected and the Ethernet works well. 2) Make sure that WiFi network is connected and the security key for the encrypted network is correct. 3) Make sure that you select the correct IP address settings. |
| Remote Control does not respond | 1) Make sure that the batteries are good. 2) Make sure that the distance between the remote control and your Smart TV Box is no longer than 8 meters. |
| Some TV can not display entire screen | Setup the screen display position of your Smart TV Box. Settings = display. = Display position |
Specifications
- Android 9.0
- Processor: Quad-core ARM Cortex TM -A53
- GPU: Quad-core Mali-T720 MP2 @ 600MHz
- Memory: 2GB DDR3
- Internal Storage: 32 GB EMMC
- Support Video Decoder: H.265 10bit up to HP level 5.1: 6K4K2K@30fps (Up to 250 Mbps)
- Support audio formats: MP3, WMA, AAC, FLAC etc.
- Support photo formats: JPG, JPEG, BMP, GIF, PNG.
- USB2.0x1, USB3.0x1 Host connections and SD/MMC card reader.
- Network: RJ45 100M Ethernet; Support 802.11ac 2.4Ghz/5.0Ghz 2T2R Wi-Fi
- Composite Audio/Video output, support all television.
- Support all standard SD/HD/UHD video output formats: 480i/p, 576i/p, 720p, 1080i/p, 6K.
- HDMI Support 6K@60fps Support HD Audio(7.1CH)
Package Contents
| No. | Item | Quantity |
| 1 | Smart Media Player | 1 |
| 2 | IR remote control | 1 |
| 3 | Power Adapter | 1 |
| 4 | HDMI Cable | 1 |
| 5 | User Guide | 1 |
Note: Other contents are optional.
Connection Diagram
HDMI connection
a. Connect the HDMI cable into the product interface, and the other side into a TV set.
b. Set the TV Output Display Settings to 720p or 1080p and then switch to the corresponding TV HDMI Component Video status.
A/V connection
If your TV has no HDMI connector, you can connect your TV via AV cable. Connect the AV cable into the product interface, and the other side into a TV set.
FCC Caution.
§ 15.19 Labelling requirements.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
§ 15.21 Information to user.
Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
§ 15.105 Information to the user.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
RF warning for Mobile device:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20 cm between the radiator and your body.