Breezeline Voice Manager

PHONE FEATURES

VOICEMAIL SERVICE

With Breezeline Voice Manager, you'll never miss an important call, whether you're out of town or on the other line. You can listen to your Voicemail through any computer connected to the Internet at: phonemanager.breezeline.net. Check out Breezeline Phone Manager on page 3.

Voicemail service features

• Listen to messages at home, away from home or online
• Message playback controls (rewind/fast forward)
• Send messages to other Breezeline users
• Create multiple personal greetings
• Activate and manage multiple mailboxes
• Advanced mailbox management tools
• Spanish language menu option

Notification Via Email

You can opt to get email notification of new Voicemail messages. To set up this email notification, you must use Breezeline Voice Manager at: phonemanager.breezeline.net.

TURNING Email Notification on/off

1. Dial *86
2. Follow Prompts

Accessing your Voicemail

FROM HOME

1. Dial *86
2. When prompted, enter your PIN, and then press #

AWAY FROM HOME

1. Dial your Breezeline phone number
2. Press # anytime during your recorded greeting
3. When prompted, enter your PIN, then press #

Voicemail Main Menu options

When you access Voicemail, you will start at the Main Menu. There are 3 options:

Setting up your Voicemail

1. Dial *86 from home.
2. When prompted, enter your default PIN, which is the last four digits of your phone number, then press #.
3. Listen to the instructions for creating a new PIN and enter your new 4–10 digit PIN, then press #.
4. When prompted, re-enter your new PIN, then press #. Be sure to write down your PIN so you do not forget it.
5. When prompted, choose your desired language for menu options: English or Spanish.

BREEZELINE VOICE MANAGER

1. To access Breezeline Voice Manager, go to phonemanager.breezeline.net on a Windows PC or Mac.
2. Type in your Zip Code and then click on the green Go button.
3. You will then be taken to a screen prompting you to login. Type in your Voice Manager ID and Password (this is your Breezeline account number and CPNI Password, that can be found on your monthly bill), as well as the CAPTCHA letters you have on your screen. Note: If you are unsure of your Voice Manager ID/Password or unable to login, please contact our Tech Support at 888.536.9600.
4. Check the box for Remember my ID on this computer if it is one of your personal computers you are using, and then proceed to click the Sign In button to log in.

Breezeline Voice Manager Interface Description

The Breezeline Voice Manager interface allows users to manage their phone features and voicemail. On the screen, you can see a list of phone lines with various features like Speed Dial, Block My Caller ID, Selective Call Reject, Call Waiting, Call Forward, Anonymous Call Reject, and Do Not Disturb. Each feature is indicated with a checkmark (✔️) if active or a cross (❌) if inactive.

You can listen to any Voicemail messages by clicking the play button (represented by a triangle ▶️) to the left of the message indicator (represented by a cross ❌, though it might display a checkmark ✔️ if the message is new or unread).

To change phone features such as Call Forwarding and Call Waiting, click on the respective sections listed under "Features". Instructions for each feature are provided on the screen.

Note: Features you are not currently using will show a ❌ instead of a ✔️.

To view your Call History, click on "View All" under the "Call Logs" section.

To view your Calling Statements, click on any of the links with the date under "Call Detail Statements".

Backup battery

Breezeline offers backup batteries to supply power to the phone modem/gateway during a power outage, ensuring phone service continuity for a limited period. A corded phone connected directly to the modem/gateway will work with the battery backup; wireless phones will not.

Battery options provide a minimum of 8 hours of standby service (4 hours of talk time) up to 24 hours of standby service (12 hours of talk time).

The phone modem has a battery indicator light on the front to display the battery status.

Purchasing a Battery:

• For Arris models: Visit shop.surfboard.com/breezeline-store
• For all other models: Call Breezeline at 888.536.9600

911 services

Breezeline Voice Service provides 911 emergency calling access to police, fire, and medical services. The service automatically relays your phone number and address if the public safety system supports it. In areas where this feature is not available, you will be prompted to provide your phone number and address.

The backup battery option ensures you can still dial 911 during a power outage.

Please note that, as with any phone service, a wireless phone will not work in a power outage. It is recommended to have a working non-cordless phone in your home at all times.

Rates and ordering information for batteries are available at https://shop.surfboard.com/breezeline-store. For assistance, you can also call Breezeline Customer Service at 888-536-9600.