Grandstream GRP261X Carrier-Grade IP Phone

Using the Headset or Speaker

• Use the [Speaker button] to turn speaker ON/OFF.
• Use the [Headset button] to use the headset once it has been connected.

Making a Call

1. Take Handset/Headset off-hook or press [Speaker button] or an available LINE key (activates speakerphone).
2. The line will have dial tone and the corresponding line's LED will turn green.
3. If you wish, select another LINE key (alternative SIP account).
4. Enter the phone number.
5. Press the [SEND button] or press the "DIAL" soft key.

Redial

Press the [Redial softkey] to call the last dialed number.

Note: The phone will redial using the same SIP account as was used for the last call.

Answering Calls

Single Incoming Call:

1. Answer call by taking Handset/Headset off hook or pressing [SPEAKER] or by pressing the corresponding account LINE button.

Multiple Incoming Calls:

1. When there is a call waiting, users will hear a Call Waiting tone.
2. The next incoming call will appear on screen.
3. Answer the incoming call by pressing the [Answer softkey].
4. The current call will be put on hold.
5. Toggle between the calls using the [Up/Down button].

Ending a Call

End a call by pressing the "[EndCall] soft key" or hang up the phone.

Call Hold/Resume

1. Hold: Place a call on 'hold' by pressing the [Hold button].
2. Resume: Resume call by pressing the corresponding blinking LINE.

Call Transfer

Assuming that you are in a call and wish to transfer the call to another party.

Blind Transfer:

1. Press [Transfer button].
2. Dial the number and press the "[BlindTrnf] softkey" to complete transfer of active call.

Attended Transfer:

1. Press [Transfer button] and the active LINE will be placed on hold automatically.
2. Dial the number and press. Once the call is established, press the "[AttTrnf] softkey".
3. Once the call is answered, press [Transfer softkey].
4. After the call is transferred, the phone will display the idle screen.

Dynamic Attended Transfer:

1. Set "[Attended Transfer Mode]" to "Dynamic" on Web GUI.
2. Establish one call first.
3. Press [Transfer key] to bring up a new line, and the first call will be placed on hold automatically.
4. Dial the number and press [SEND button] to make a second call.
5. Press [Transfer key] again to make the transfer.

Notes: For Dynamic Attended Transfer, after dialing out the number for the second call, when the second call is not established yet (ringing), pressing "[Cancel]" will hang up the second call. If the second call is established (answered), pressing "[Split]" will resume the second call and keep the first call on hold.

Note: Make sure that the "[Disable Transfer]" option is set to No from the web UI.

3-Way Conference

Initiate a Conference Call:

Assuming that you are already in a conversation and wish to bring a third party together in a 3-way conference.

1. Press [Conference button] (on GRP2614/GRP2616) or [softkey] (on GRP2612/GRP2613/GRP2615) to bring up the conference dialing screen.
2. Dial the third party number followed by the [SEND key].
3. When the call is established to the third party, press the "[ConfCall] softkey" (or "Conference button" on GRP2614/GRP2616) to initiate a 3-way conference.

Cancel a Conference Call:

1. Press "[Kick] soft key" in the conference dialing screen to remove one party and resume the two-way conversation.

Hold The Conference:

1. Press [Hold button] to hold the conference call with all parties on hold.
2. Press "[ReConf] soft key" to resume the conference call; or select the corresponding blinking LINE to speak with an individual party.

End The Conference:

The conference will be terminated for all three parties if the conference initiator hangs up or presses "[EndCall] soft key".

Voicemail Message

A blinking green [Message Waiting Indicator] indicates a message is waiting.

1. Press the [Message button] to retrieve the message. An IVR will prompt the user through the process of message retrieval.
2. Press a specific LINE to retrieve messages for a specific line account.

Note: Each account requires a voicemail portal number to be configured in the "voicemail user id" field.

Mute/Delete

1. Press the [MUTE button] to mute/unmute the microphone.
2. The [Mute icon] indicates whether the microphone is muted.

Volume Adjustments

Use the [Volume button] to adjust the ring volume when the phone is idle.

Press the [Volume button] during an active call to adjust the call volume.