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Owner's Manual for Bestway models including: 2025M-00026 Air Jet Plus Spa, 2025M-00026, Air Jet Plus Spa, Jet Plus Spa, Plus Spa
Bestway - Live It Up
File Info : application/pdf, 18 Pages, 914.52KB
DocumentDocumentManual ID 2025M-00026 Instruction Manual AirJetTM & AirJet PlusTM Spa Manual 1 / 18 2 / 18 SALUSPA® OWNER'S MANUAL Visit www.bestwaycorp.com/support for help WE SUGGEST NOT TO RETURN THE PRODUCT TO THE STORE QUESTIONS? PROBLEMS? MISSING PARTS? For FAQ, Manuals, Videos Or Spare Parts, Please Visit bestwaycorp.com/support TABLE OF CONTENTS SAFETY INFORMATION 3 / 18 Carefully read over the important safety instructions and warnings before operating and keep this manual for future reference. Failure to follow safety information can result in serious injury or death to users. PRODUCT DESCRIPTION Carefully read all product information provided in this manual, including the specifications of the heater. The hot tub heater must be used with an outlet with the corresponding voltage and rating. PARTS & TOOLS NEEDED To check the parts included in the box, consult the part list on the package. Verify that the equipment components represent the model that you had intended to purchase. In case of any damaged or missing parts at the time of purchase, visit our website bestwaycorp.com/support. SETUP INSTRUCTIONS For the installation instructions, refer to the illustration steps on the package. Drawings are for illustration purposes only. May not reflect actual product. Not to scale. Bestway will not be responsible for any damage caused to the hot tub due to mishandling or failure to follow these instructions. USAGE INSTRUCTIONS For the usage instructions, refer to the illustration steps in this manual. Drawings are for illustration purposes only. May not reflect actual product. Not to scale. Bestway will not be responsible for any damage caused to the hot tub due to mishandling or failure to follow these instructions. MAINTENANCE INSTRUCTIONS Liner, cover, filter cartridge, water and chemical maintenance must be performed for the health of your hot tub. Not adhering to guidelines in this section might put you and your family's health at risk. DISASSEMBLY & STORAGE INSTRUCTIONS Be sure that your hot tub is completely clean and dry before storage. If all parts are not completely dry, mold may result. Store in a dry place with a moderate temperature between 59ºF (15ºC) and 100ºF (38ºC). TROUBLESHOOTING For help with issues with your hot tub, please consult the Troubleshooting section of this manual. ERROR CODES For help with issues with your hot tub, please consult the Error Codes section of this manual. WARRANTY INFORMATION For information concerning warranty terms, visit our website at www.bestwaycorp.com. SAFETY INFORMATION READ AND FOLLOW ALL INSTRUCTIONS. Carefully read, understand and follow all information in this user manual before installing and using the spa. These warnings, instructions and safety guidelines address some common risks of water recreation, but they cannot cover all risks and dangers in all cases. Always use caution, common sense and good judgment when enjoying any water activity. Retain this information for future use. In addition, the following information can be supplied depending on the spa type. Keep these instructions in a safe place. If instructions are missing, please contact the manufacturer or search it on the website www.bestwaycorp.com. WARNING IMPORTANT SAFETY INSTRUCTIONS 4 / 18 When using this electrical equipment, basic safety precautions should always be followed, including the following: READ AND FOLLOW ALL INSTRUCTIONS. WARNING To reduce the risk of injury, do not permit children to use this product unless they are closely supervised at all times. A wire connector is provided on this unit to connect a minimum 6 AWG (13.3 mm²) solid copper conductor between this unit and any metal equipment, metal enclosures of electrical equipment, metal water pipe, or conduit within 5 feet (1.5 m) of the unit. DANGER Risk of injury. a) Replace damaged cord immediately. b) Do not bury cord. c) Connect to a grounded, grounding type receptacle only. WARNING This product is provided with a ground-fault circuit-interrupter integrated with the power plug at the end of the cord. The GFCI must be tested before each use. With the product operating, push the test button on the GFCI and the product should not operate. Push the reset button on the GFCI and the product should now operate normally. When the product fails to operate in this manner, there is a ground current flowing indicating the possibility of an electrical shock. Disconnect the power until the fault has been identified and corrected. DANGER Risk of Accidental Drowning. Extreme caution must be exercised to prevent unauthorized access by children. To avoid accidents, ensure that children cannot use this spa unless they are supervised at all times. DANGER Risk of Injury. The suction fittings in this spa are sized to match the specific water flow created by the pump. Should the need arise to replace the suction fittings or the pump, be sure that the flow rates are compatible. Never operate spa if the suction fittings are broken or missing. Never replace a suction fitting with one rated less than the flow rate marked on the original suction fitting. DANGER Risk of Electric Shock. Install at least 5 feet (1.5 m) from all metal surfaces. As an alternative, a spa may be installed within 5 feet (1.5 m) of metal surfaces if each metal surface is permanently connected by a minimum 6 AWG (13.3 mm²) solid copper conductor to the wire connector on the terminal box that is provided for this purpose. DANGER Risk of Electric Shock. Do not permit any electric appliance, such as a light, telephone, radio, or television, within 5 feet (1.5 m) of a spa. WARNING - Risk of fire and overheating. Do NOT use extension cord or multi-plug adapter with spa heater. Plug directly into grounded socket. WARNING - To reduce the risk of injury: a) The water in a spa should never exceed 104°F (40°C). Water temperatures between 100°F (38°C) and 104°F (40°C) are considered safe for a healthy adult. Lower water temperatures are recommended for young children and when spa use exceeds 10 minutes. b) Since excessive water temperatures have a high potential for causing fetal damage during the early months of pregnancy, pregnant or possibly pregnant women should limit spa water temperatures to 100°F (38°C). c) Before entering a spa, the user should measure the water temperature with an accurate thermometer since the tolerance of water temperatureregulating devices varies. d) The use of alcohol, drugs, or medication before or during spa use may lead to unconsciousness with the possibility of drowning. e) Obese persons and persons with a history of heart disease, low or high blood pressure, circulatory system problems, or diabetes should consult a physician before using a spa. f ) Persons using medication should consult a physician before using a spa since some medication may induce drowsiness while other medication may affect heart rate, blood pressure, and circulation. WARNING: To avoid electric shock, do not use the spa during storms in case of thundering or lightning. In case of rain always keeping plug dry, plug in with wet plug is definitely forbidden. WARNING: Water attracts children; Always attach a spa cover after each use. WARNING: TO REDUCE THE RISK OF INJURY: Never add water that is higher than 104°F (40°C) into the Spa. CONSULT YOUR PHYSICIAN FOR RECOMMENDATIONS. CAUTION: We strongly recommend not to unfold and inflate the spa if the ambient temperature is below 59°F (15°C). We suggest inflating the spa indoors, and then continuing set up outdoors. If the outdoor temperature is lower than 42.8°F (6°C), the spa heater must always be on. In this mode, the Freeze Shield® system can keep the internal temperature between 42.8°F (6°C) and 50°F (10°C) to prevent damage, such as water freezing in the pipes or the circulation system. IMPORTANT: If the Freeze Shield® system isn't working, alarms will pop up on the spa. Be sure to check the status of your spa if the outdoor temperature is below 42.8°F (6°C). In case of a long-term absence from home when there is a risk of temperatures falling below 42.8°F (6°C), we strongly suggest disassembling the spa and storing it following the storage procedure. CAUTION: Do not use the spa alone. CAUTION: Always enter and exit the spa slowly and cautiously. Wet surfaces are slippery. CAUTION: To avoid damage to the pump, the spa must never be operated unless the spa is filled with water. CAUTION: Immediately leave spa if the user feels uncomfortable or sleepy. 5 / 18 NOTE: Please examine equipment before use. Notify Bestway® at the customer service address listed on this manual for any damaged or missing parts at the time of purchase. Verify that the equipment components represent the model that you had intended to purchase. This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada's licenceexempt RSS(s). Operation is subject to the following two conditions: (1) This device may not cause interference. (2) This device must accept any interference, including interference that may cause undesired operation of the device. Any changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: - Reorient or relocate the receiving antenna. - Increase the separation between the equipment and receiver. - Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. - Consult the dealer or an experienced radio/TV technician for help. Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. To satisfy FCC / IC RF exposure requirements, a separation distance of 7.9 in. (20 cm) or more should be maintained between the antenna of this device and persons during device operation. To ensure compliance, operations at closer than this distance is not recommended. Limited by local law regulations, version for North America does not have region selection option. SAVE THESE INSTRUCTIONS WARNING: CHILDREN SHOULD NOT USE SPAS OR HOT TUBS WITHOUT ADULT SUPERVISION. WARNING: DO NOT USE SPAS OR HOT TUBS UNLESS ALL SUCTION GUARDS ARE INSTALLED TO PREVENT BODY AND HAIR ENTRAPMENT. WARNING: PEOPLE USING MEDICATIONS AND/OR HAVING AN ADVERSE MEDICAL HISTORY SHOULD CONSULT A PHYSICIAN BEFORE USING A SPA OR HOT TUB. WARNING: PEOPLE WITH INFECTIOUS DISEASES SHOULD NOT USE A SPA OR HOT TUB. WARNING: TO AVOID INJURY, EXERCISE CARE WHEN ENTERING OR EXITING THE SPA OR HOT TUB. WARNING: DO NOT USE DRUGS OR ALCOHOL BEFORE OR DURING THE USE OF A SPA OR HOT TUB TO AVOID UNCONSCIOUSNESS AND POSSIBLE DROWNING. WARNING: PREGNANT OR POSSIBLY PREGNANT WOMEN SHOULD CONSULT A PHYSICIAN BEFORE USING A SPA OR HOT TUB. WARNING: WATER TEMPERATURE IN EXCESS OF 100°F (38°C) CAN BE INJURIOUS TO YOUR HEALTH. WARNING: BEFORE ENTERING THE SPA OR HOT TUB, MEASURE THE WATER TEMPERATURE WITH AN ACCURATE THERMOMETER. WARNING: DO NOT USE A SPA OR HOT TUB IMMEDIATELY FOLLOWING STRENUOUS EXERCISE. WARNING: PROLONGED IMMERSION IN A SPA OR HOT TUB CAN BE INJURIOUS TO YOUR HEALTH. WARNING: DO NOT PERMIT ELECTRIC APPLIANCES (SUCH AS A LIGHT, TELEPHONE, RADIO, OR TELEVISION) WITHIN 5 FEET (1.5 M) OF THIS SPA OR HOT TUB. CAUTION: MAINTAIN WATER CHEMISTRY IN ACCORDANCE WITH MANUFACTURER'S INSTRUCTIONS. TECHNICAL SAFETY INSTRUCTION GFCI IMPORTANT: RISK OF ELECTRIC SHOCK. THE GFCI MUST BE TESTED BEFORE TURNING ON THE PUMP EACH TIME. The GFCI plug must be tested before each use to avoid risk of electric shock. Before inserting plug into a power outlet, make sure the current rate of the power outlet is suitable for the pump. Do not use the pump if this test fails. For assistance, please visit the support section on our website, www.bestwaycorp.com. The spa is a class I electrical appliance and must be connected directly to a grounded socket. It is recommended to only use a socket which is resistant to humidity and capable of high power loading. Regularly check the plug and socket for signs of damage before using the spa do not use the spa if the plug or socket is damaged. If you are unsure about the quality of the electrical supply, please consult a qualified electrician before use. PRODUCT DESCRIPTION HOT TUB HEATER SPECIFICATIONS: 6 / 18 Power Rate 110-120V AC, 60Hz, 12A PARTS & TOOLS NEEDED Compare the parts in your box to the parts listed on the top of the package. Verify that the equipment components represent the model that you had intended to purchase. If any parts are damaged or missing at the time of purchase, visit our website bestwaycorp.com/support. SETUP INSTRUCTIONS OVERVIEW CHOOSING THE CORRECT LOCATION: The location chosen where the hot tub will be installed must adhere to the following conditions: Because of the combined weight of the water inside the hot tub and the users, the surface chosen must be capable of uniformly supporting the total weight for the entire time the hot tub is installed. The location selected must be no more than the length of the hot tub cord from the wall socket. The hot tub plug must be plugged directly into the wall socket. For both indoor and outdoor installations, adequate drainage must be present. The surface must be flat and smooth. If the surface is inclined or uneven, it can create an unbalanced load on the structure of the hot tub. This can damage the welding points. The surface must be clear of any type of object. Due to the weight of the water, any object under the hot tub could damage or perforate the bottom of the hot tub. The selected location must not have overhead power lines or trees. Be sure the location does not contain underground utility pipes, lines or cables of any kind. The selected location must be far from house entrance. Do not position any equipment or other furniture around the hot tub. The water that comes out of the hot tub during use or due to product malfunctions can damage furniture surrounding the hot tub. Do not assemble the hot tub on carpet or other floor materials (ex. untreated cork, timber or other porous materials) that have the potential to harbor moisture and bacteria or that could be affected by water treatment chemicals used in the hot tub. Consult your local government authority for installation regulations. Suggested surfaces: grass, ground, concrete and all other surfaces that respect the above set-up conditions. Surfaces to avoid: mud, sand, gravel, deck, balcony, driveway, platform, soft/loose soil or other surface that does not meet the above set-up conditions. FOR WI-FI ENABLED HOT TUBS ONLY: To choose the correct location for an app-controlled hot tub, read the hot tub Wi-Fi instruction leaflet included in the package and these instructions. INDOOR INSTALLATION: Be aware of these special requirements if you install the hot tub indoors. Humidity is a natural side effect of hot tub use that could cause damage to property without proper precaution. Determine the effects of moisture on exposed wood, structural materials, or surrounding objects in the proposed location. To minimize these effects in an indoor environment, provide plenty of ventilation to the selected area. Consult an expert to confirm the installation area is properly ventilated prior to use. To avoid home or property damage, only install the hot tub in an area with an adequate drainage system. Water may flow out of the hot tub during filling, draining, or when in use. OUTDOOR INSTALLATION: Be aware of these special requirements if you install the hot tub outdoors. The selected surface must be clear of aggressive plants and weed species. Types of strong vegetation could grow through the liner and create water or air leakage. Grass or other vegetation that may cause odor or slime to develop must be eliminated from the chosen location. The selected location must not have overhead power lines or trees. Be sure the location does not contain underground utility pipes, lines or cables of any kind. Do not leave the hot tub's surface exposed to direct sunlight for long periods of time. We recommend protecting the hot tub from direct sunlight exposure with a cover when not in use. 7 / 18 Consult a local professional installer for environmental conditions, such as ground water and risk of frost. Follow the important requirements above to choose the correct surface and location to set up your hot tub. NOTE: If parts become damaged because the set-up surface and location do not adhere to these instructions, it will not be considered a manufacturer defect and will void the warranty and any service claims. It is the owner's responsibility to ensure the site meets the requirements at all times. ASSEMBLY INSTRUCTIONS For installation instructions, scan the QR code printed on the front cover or follow the drawings printed on the top of the package. Drawings are for illustration purposes only. May not reflect actual product. Not to scale. Do not use an extension cord or multi-plug adapter with the hot tub heater. It is dangerous and can cause the plug to overheat, potentially damaging the equipment and surrounding items. Keep at least 3 ft. 3 in. (1 m) of clearance around the hot tub. Do not use saltwater to fill the pool. High concentrations of salt can corrode the internal metal components. The filtration system of the hot tub is designed to only be used with the filter cartridge. Any other component added inside the filter set can cause damage to the filtration system. This will not be covered by the warranty. NOTE: Before assembling the hot tub, lay the liner in the sun to help soften the material and make it easier to set up. INFLATION INFORMATION - FOR INFLATABLE HOT TUBS ONLY: When inflating, you will notice that air will be expelled from the area where the air hose connects to the pump. This is normal. Do not cover the holes on the base of the inflation hose, the inflation hose is designed to inflate the hot tub to the correct pressure. This will over-inflate the liner and damage the structure. Do not use an air compressor to inflate the hot tub. Do not drag the hot tub on rough ground as this may cause damage to the liner. Please inflate the hot tub when the outdoor ambient temperature is above 59ºF (15ºC). FORTIFIBERTM DROP STITCH HOT TUBS ONLY: Hand Pump Pressure Gauge The air pressure gauge on the hand pump only shows the air pressure when it is higher than 5 PSI, which is normal. When the air pressure inside the hot tub is lower than 5 PSI, the air pressure gauge will not show a value. Air Valves If the air valve is loose, use the provided wrench to tighten it. With one hand, hold the backside of the air valve from the inner side of the hot tub wall and turn the wrench clockwise. Do not adjust the air valve connector when the hot tub is in use. USAGE INSTRUCTIONS CONTROL PANEL 8 / 18 AIRJET AIRJET WITH WI-FI ON/OFF BUTTON: After activating the GFCI, press and hold the button for 2 seconds. The button will light up green and the control panel can now be used. Press and hold the button for 2 seconds to turn off all activated functions. CELSIUS/FAHRENHEIT TOGGLE: The temperature can be displayed in either Fahrenheit or Celsius. LOCK/UNLOCK BUTTON: To lock or unlock the pump, press this button for 2 seconds. The pump also has a 5-minute auto-lock, and this light will turn on. POWER-SAVING TIMER BUTTON: Helps to avoid wasting power by setting the time and duration of the heating cycle for the hot tub. Follow these steps to activate the POWER-SAVING function: Press the button and the LED starts to flash. Press the button or to adjust the heating time (1-999 hours). Press the button again to confirm the heating time. After setting the heating time, the LED starts to flash. Press the button or to set the timer (0-999 hours). This is the amount of time before the activation of the heating function. If the timer is set to 0 hours, the heating system will activate immediately. Press the button again or simply touch nothing for 10 seconds to confirm the setting. The LED turns on, and the timer for the activation of the heating function begins. The screen flashes the current temperature and time alternately. To modify the timer settings, press the button and use the button or to adjust. To cancel the settings, hold the button for 2 seconds. If the POWER-SAVING function is activated and in the waiting period, the other pump functions can still be used before the heating function is powered on. The POWER-SAVING function is not an automatic function. After one complete cycle (timer and heating duration), this function must be set again. HEAT BUTTON: Press the button to activate the heating system. When the light of the button activated. When the light is green, the water has reached the set temperature. If the heating system is activated, the filtration system will automatically start. After turning off the heating system, the filtration system will continue to operate. is red, the heating system is TEMPERATURE ADJUSTMENT BUTTONS: Pressing the button or will activate the display, which will flash, showing the set temperature for 3 seconds. After that it will show the actual water temperature. Adjust the set temperature using the button or . The default set temperature is 95°F (35°C). Temperature adjustments range from 68°F (20°C) to 104°F (40°C). MASSAGE SYSTEM BUTTON: Press the button to activate the massage system, which has a 30-minute auto-shutoff feature. The light of the button becomes red when activated. Do not run the massage system when the cover is attached. Air can accumulate inside the hot tub and cause irreparable damage to the cover. WATER FILTER BUTTON: The button turns the filter pump on and off. The button lights up red when activated. FOR WI-FI ENABLED HOT TUBS ONLY: WI-FI ACTIVATION: For Wi-Fi and smartphone app operation instructions, read the hot tub Wi-Fi instruction leaflet included in the package. THE WATER HEATER RATE MAY CHANGE IN THE CONDITIONS BELOW: 9 / 18 When the outdoor temperature is below 59°F (15°C). If the cover is off or not in the correct position. Always keep the cover on the hot tub when it is heating up or is not in use; it minimizes heat loss while preventing dust from contaminating the water. The water temperature shown on the display may not be correct if the filtration system is not activated. To read the correct water temperature on the display, run the filtration system for at least a minute. The water temperature as tested by an external thermometer may vary from the temperature as displayed on the hot tub panel by as much as approximately 37.4°F (3°C). WINTER USE INSTRUCTIONS It is important to follow these guidelines if you are setting up the hot tub during the winter. This will prevent damage to the hot tub heater and liner material, drastically extending the life of the product. If the outdoor temperature is below 59°F (15°C), unfold and inflate the hot tub indoors using the hot tub pump to avoid damaging the liner. This will make the hot tub liner more flexible and easier to set up. Continue setup outdoors by positioning the hot tub liner in the desired area, then connect the hot tub pump and fill with water. The water temperature used to fill the hot tub must be above 42.8°F (6°C), otherwise when you start the hot tub heater, the E03 alarm will appear. If the Freeze Shield® system isn't working, alarms will appear on the display screen. Be sure to continuously check the status of your hot tub if the outdoor temperature is below 42.8°F (6°C). If you have a long-term absence from your home when there is a risk of temperatures falling below 42.8°F (6°C), we strongly suggest disassembling the hot tub and storing it following the Disassembly and Storage Instructions. Any damage due to using the hot tub in these conditions is the responsibility of the customer. Do not use the hot tub when the outdoor temperature reaches 14°F (-10°C); follow the Disassembly and Storage Instructions for proper procedures. HEATING TIMES For the water to reach 104°F (40°C), the time required is based on the starting water temperature and outdoor temperature. The data below is purely for reference. To display the current water temperature, run the filter system for at least a minute. Outdoor Temperature 50ºF (10ºC) 59ºF (15ºC) 68ºF (20ºC) 77ºF (25ºC) 86ºF (30ºC) Water Temperature 50ºF (10ºC) 59ºF (15ºC) 68ºF (20ºC) 77ºF (25ºC) 86ºF (30ºC) Set Temperature 104ºF (40ºC) 104ºF (40ºC) 104ºF (40ºC) 104ºF (40ºC) 104ºF (40ºC) Heating Time 23-40 hours 18-36 hours 13-29 hours 9-20 hours 7-15 hours MAINTENANCE INSTRUCTIONS Ensure the pump is unplugged before conducting any hot tub maintenance. LINER It is normal for your hot tub liner to appear as if it is losing air due to variations in ambient temperature that may change the internal air pressure in the liner. Follow the assembly instructions and inflate to the accurate pressure, when needed. When detaching the pump from the liner, to avoid water from coming out of the pipes, block the pipe by screwing on the cap and installing the stoppers on the debris screens. COVER 10 / 18 The inside and outside of the cover should be cleaned periodically by using a gentle detergent for the PVC material. FILTER CARTRIDGE To optimize the performance of the filtration system, check and clean your filter cartridge every day. We recommend changing your filter cartridge every week or replacing it if after washing, the filter cartridge remains soiled and discolored. WATER Many pollutants settle below the water line. These pollutants can cause bacterial, algal or fungal growth. After a while, tenacious stains or biofilms may develop on the accessible surfaces below the water line. It is recommended to clean your hot tub as regularly as needed. To keep your water clean, run the filtration system and perform chemical maintenance every day, the filtration system eliminates the debris in the water and the chemical maintenance sanitizes the water. NOTE: When performing the chemical maintenance, use the chemical dispenser with tablets only (do not use granules). Don't throw chemical products (tablets, granules or liquid) directly in the water; the chemicals will settle on the bottom of the hot tub, damage the material and discolor the PVC. Water quality will be directly related to frequency of use, number of users and overall maintenance of the hot tub. The water should be changed every 3 days if there is no chemical treatment being performed. It is highly recommended to use tap water to fill the hot tub to minimize the influence of unwanted pollutants, such as minerals. We recommend taking a shower before using your hot tub, as cosmetic products, lotions and other residues on the skin can quickly degrade water quality. Chemical Tablets (Not Included): Remove the chemical dispenser from the hot tub when the hot tub is in use. After performing chemical maintenance and before using the hot tub, use a test kit (not included) to test the water chemistry. We recommend maintaining your water chemical balance as follows: Total Alkalinity 80-120 ppm pH 7.4-7.6 Calcium Hardness Cyanuric Acid 200-400 ppm 30-50 ppm Free Available Chlorine 2.0-4.0 ppm Hot tub damage resulting from misuse of chemicals and mismanagement of water is not covered by the warranty. Pool chemicals are potentially toxic and should be handled with care. There are serious health risks from chemical vapors and the incorrect labeling and storage of chemical containers. Please consult your local pool or chemical supply retailer for more information about chemical maintenance. Pay close attention to the chemical manufacturer's instructions. Over-usage of chemicals will damage the hot tub, including but not limited to discoloration of the printing, damaged welding points in the material and liner deterioration. DISASSEMBLY & STORAGE INSTRUCTIONS DRAINING To drain the hot tub, follow the drawings. Drawings are for illustration purposes only. May not reflect actual product. Not to scale. DRYING To dry the different parts of the hot tub, follow the drawings. Drawings are for illustration purposes only. May not reflect actual product. Not to scale. After draining the hot tub, some water may remain in the pump, liner chamber, massage chain and inflatable cover. Make sure that all of these parts of the hot tub are completely dry. This is essential to extend the life of the hot tub and to avoid mildew. The water inside the liner chamber and the inflatable cover is from the humidity in the air used to inflate them. The amount of water will vary depending on the amount of humidity in your area. CLEANING 11 / 18 Detergent residue and dissolved solids from bathing suits and chemicals may build up on the hot tub walls. Use soap and water to clean the walls and rinse thoroughly. Do not use hard brushes or abrasive cleaners. DEFLATING The following is NOT applicable to ThermaCoreTM Foam Hot Tubs. 2a for inflatable hot tubs only. 2b for FortiFiberTM Drop Stitch hot tubs only. To deflate the hot tub, follow the drawings. Drawings are for illustration purposes only. May not reflect actual product. Not to scale. The hot tub is equipped with a deflation function to remove all the air from inside the chamber to make it easier to pack and store. REPAIRING When repairing the cover or interior floor: Use the provided repair patch to repair tears or punctures. Clean the area, and carefully peel the patch. Stick the patch over the damaged area. Wait 30 seconds before re-inflation. When repairing the walls or exterior floor: Use the provided repair patch and glue (not included) to repair tears or punctures. Clean and dry the area to be repaired. Cut the provided patch to the appropriate size. DO NOT peel the patch. Use glue (not included) to coat one side of the newly cut patch. Make sure the glue is evenly distributed. Wait for 30 seconds and then place the patch with glue over the damaged area. Smooth out any trapped air bubbles and press down firmly for two minutes. Wait 30 minutes before re-inflation. STORAGE Remove all accessories and make sure the hot tub liner, inflatable cover, pump and accessories are completely clean and dry before storing. If the hot tub is not completely dry, mold may form and damage the hot tub liner during the storage period. Fold the hot tub liner only if the ambient temperature is above 59ºF (15ºC) to ensure pliability. Store the hot tub in a dry place with a moderate temperature between 59ºF (15ºC) and 100ºF (38ºC). We strongly recommend positioning the hot tub liner and inflatable cover inside a carton box to better protect the material during the winter months. TROUBLESHOOTING Problems Pump stopped working Probable Causes Power failure. Power circuit is broken. Pump is not heating properly with lid Temperature set too low. Dirty filter cartridge. Hot tub is not covered properly with lid. Solutions Check power source. For assistance, please visit the support section on our website, www.bestwaycorp.com. Set the hot tub to a higher temperature; refer to pump operation section. Clean/replace the filter cartridge (refer to Filter Cartridge Cleaning and Replacement section). Properly attach the cover. 12 / 18 Heating element failure. Air pump is overheating. For assistance, please visit the support section on our website, www.bestwaycorp.com. Unplug the pump, wait two hours until the pump is cool, insert the plug and press the Massage System Button. Massage system is not working Massage stops automatically after 30 minutes. Press the Massage System Button to reactivate. Air pump is broken. For assistance, please visit the support section on our website, www.bestwaycorp.com. Pump adapters are not level with the hot tub adapters The material will change shape; this is normal. Elevate the pump with wood or another type of insulated material to bring the pump's adapters to the same level as the hot tub's adapters. Hot tub is torn or punctured. Use provided repair patch. Using soapy water, cover the air valve to check if air is leaking the soap will bubble where there is a leak. If so: Hot tub air is leaking Air valve is loose. Fasten the air valve by turning it clockwise. FortiFiberTM Drop Stitch Hot Tubs: Deflate the hot tub, and with one hand, hold the backside of the air valve from the inner side of the hot tub wall and turn the wrench clockwise. Water is not clean GFCI test failed Insufficient filtering time. Dirty filter cartridge. Improper water maintenance. Hot tub or GFCI is defective. Increase filtration time. Clean/replace the filter cartridge (refer to Filter Cartridge Cleaning and Replacement section). Refer to the chemical manufacturer's instructions. For assistance, please visit the support section on our website, www.bestwaycorp.com. The GFCI light indicator is flashing yellow The GFCI functionality is compromised To verify the functionality of the GFCI, unplug and replug in the GFCI and perform the test following the instructions in the manual. - If the yellow light disappears, continue to use the product. - If the yellow light keeps flashing, please stop using it. For assistance, please visit the support section on our website, www.bestwaycorp.com. 13 / 18 The GFCI light indicator is solidly The GFCI detects a high yellow temperature. Check if there are any abnormalities or signs of overheating on the body and plug area of the GFCI or on the external surface of the wall socket, where the GFCI is connected. If there are no abnormalities or signs of overheating, unplug it and wait one hour, then plug it into the wall socket. - If the yellow light disappears, continue to use the product. - If the yellow light stays on, stop using the product, call an electrician to inspect the wall socket. For assistance, please visit the support section on our website, www.bestwaycorp.com. Control panel is not working The control panel has an auto-lock, which is activated after 5 minutes of inactivity; if the lock icon is highlighted, the control panel is locked. 1. To unlock the control panel, press the button for 3 seconds. If the control panel will not unlock, restart the pump unplug and plug it back in. 2. Press the button for 2 seconds if the problem persists. Control panel is not activated. For assistance, please visit the support section on our website, www.bestwaycorp.com. Seals are missing inside the pump adapters. Insert the stopper caps on the hot tub ports to prevent the water from escaping and disconnect the pump. Check if the seals are in place. Seals are not in the correct position. If the seals are not in the correct position, open the gears and place the seals in the correct position. Water leaks from the adapters between the pump and hot tub Seals are damaged. If the seals are damaged, they must be replaced. For assistance, please visit the support section on our website, www.bestwaycorp.com. Adapters are not tightened correctly. If the seals are in the correct position, then the adapters are not tightened correctly. Connect the pump to the hot tub, hand-tighten the adapters and remove the stopper caps from the hot tub ports. If it is still leaking, tighten the adapter until it isn't. FOR WI-FI ENABLED HOT TUBS ONLY Problems Probable Causes Solutions 14 / 18 The pump has been connected to the wrong band. If the router your pump is connected to is dual-band and currently not connecting to a 2.4GHz network, please switch to another band of the same router (2.4GHz) and try to pair pump heater again. 5GHz networks are not supported. The hot tub pump location is too far from the router. Check with your cell phone to see if there is full Wi-Fi signal. If the strength of the signal on your phone is too low, check where the strength of the Wi-Fi signal is full and place the hot tub in that position. The pump was connected to the wrong Wi-Fi name. Start the connection procedures again and be sure that the network name is typed correctly. The Wi-Fi password used during the connection is wrong. Start the connection procedures again and be sure that the password is correct. The Wi-Fi setup is not successful The strength of the Wi-Fi signal is not stable. 1. Check that the router works correctly. 2. Go near the hot tub and check the signal on your phone. If the signal strength is not stable, check the condition of your router. If the signal strength is full, repeat the procedures to connect the hot tub to the network. WI-FI LED LIGHT STATUS Light Status Light flashes slowly Light is on There is an appliance near the hot tub pump or the router that creates signal interference. The Wi-Fi connectivity can be interrupted by electromagnetic or other interferences. Keep the appliance away from other electronic devices that may cause interference. Your phone will not connect to the Wi-Fi network during the registration. Check if the mobile device is in airplane mode. Make sure to have the airplane mode deactivated when connecting to the Wi-Fi network. There is an issue with the app. Consult the Help section in the app for extensive and up-to-date troubleshooting tips. For assistance, please visit the support section on our website, www.bestwaycorp.com. Meaning Ready to connect to the router. Connected to the router. Solutions Connect to the Wi-Fi using your phone. N/A - already connected to the Wi-Fi. 15 / 18 Light flashes quickly Light is off Lost Wi-Fi signal. Check the status of your router and repeat the procedures to connect the hot tub to the network. Light is damaged / Problem with WiFi module. For assistance, please visit the support section on our website, www.bestwaycorp.com. ERROR CODES Error Code Probable Causes Solutions The water flow sensors work without pressing the filter or heat button. The water flow sensor flags didn't fall back into the correct position. Unplug the plug gently, strike the side of the pump but not violently, and plug it back in. The water flow sensors are broken. For assistance, please visit the support section on our website, www.bestwaycorp.com. The water flow sensors do not detect enough water during the filtering and/or heating functions. The 2 stopper caps are still inside the pool. The filter cartridge is dirty. Remove the 2 stopper caps before heating. Refer to the Assembly section for more information. Remove the filter set from inside the hot tub and push the filter or heat button. If no alarm appears, clean or change the filter cartridge in the pump. Activate the filter or heat system and put your hand in front of the outlet pipe inside the pool to check if you can feel water flowing out. If no water flows out, the water pump is broken. If water flows out but the alarm still appears, the water flow sensors are broken. For assistance, please visit the support section on our website, www.bestwaycorp.com. The filter is blocked. 1. Clean the filter and check for damage. Replace or re-install as necessary. 2. For assistance, please visit the support section on our website,www.bestwaycorp.com. The pipes in the liner are bent or have poor water flow. The debris screens are blocked by hard water due to calcium build-up. Check the hot tub connection to see if the pipes are bending. For assistance, please visit the support section on our website, www.bestwaycorp.com. 1. Empty the hot tub and place a garden hose inside the pipes to wash away the debris. To be sure all the debris is removed, do this from the outside and inside of the hot tub. 16 / 18 2. Use a toothbrush to remove any stubborn debris. 3. For assistance, please visit the support section on our website, www.bestwaycorp.com. The washers are worn or damaged. 1. Check the washers inside the coupling for damage. Unscrew the couplings and remove the washer for further inspection. 2. For assistance, please visit the support section on our website, www.bestwaycorp.com. The pump's thermometer reads the water temperature below 39°F (4°C). The water temperature is lower than 39°F (4°C). The hot tub is not designed to operate with water temperatures lower than 39°F (4°C). Unplug the pump and only re-start the pump when the water temperature reaches 50°F (10°C). If the water temperature is higher than 39°F (4°C), the pump's thermometer is broken. For assistance, please visit the support section on our website, www.bestwaycorp.com. The pump's thermometer reads the water temperature as over 119ºF (48ºC). The water temperature is over 119ºF (48ºC). The hot tub is not designed to operate with water temperatures greater than 104°F (40°C). Unplug the pump and restart it when the water temperature reaches 100°F (38°C) or lower. The ambient temperature is higher than 104°F (40°C) or the hot tub has been exposed to direct sunlight for an extended period. Unplug and detach the pump and drain the hot tub. After 15 minutes, reattach the pump, plug it back in and restart the heating function. If the alarm appears again, consider moving the hot tub to another location without direct sunlight. If the water temperature is lower than 104°F (40°C), the pump's thermometer is broken. For assistance, please visit the support section on our website, www.bestwaycorp.com. The pump's thermometer connection has issues. The connection between the temperature sensor and the PCB may have an issue. Unplug the hot tub, wait 5 minutes, and then plug it back in while switching the pump on. If the alarm appears again, please visit the support section on our website, www.bestwaycorp.com. The pump's thermometer reads the water temperature as over 116.6°F (47°C). The water temperature is over 116.6°F (47°C). The hot tub is not designed to operate with water temperatures greater than 104°F (40°C). Unplug the pump and restart it when the water temperature reaches 100°F (38°C) or lower. The ambient temperature is higher than 104°F (40°C) or the hot tub has Unplug and detach the pump and drain the hot tub. After 15 minutes, reattach the pump, plug it back in 17 / 18 been exposed to direct sunlight for an extended period. If the water temperature is lower than 104°F (40°C), the pump's thermometer is broken. Wi-Fi module connection failed. The Wi-Fi module is damaged. Electricity is detected from the ground wire. An appliance in your home may have an electric leak. The pump has a problem. and restart the heating function. If the alarm appears again, consider moving the hot tub to another location without direct sunlight. For assistance, please visit the support section on our website, www.bestwaycorp.com. For assistance, please visit the support section on our website, www.bestwaycorp.com. NOTE: Press any button to remove the alarm and continue to use the hot tub without the Wi-Fi connection. Call an electrician immediately to understand if power is flowing inside the grounding connection. If the problem continues, to use your hot tub safely, we strongly recommend connecting the hot tub plug to a socket with independent grounding. For assistance, please visit the support section on our website, www.bestwaycorp.com. The power board temperature is too high. The power board has a problem. For assistance, please visit the support section on our website, www.bestwaycorp.com. Ground connection failed. The ground system of the wall socket where the hot tub is connected has a problem. The pump has a problem. Connect the hot tub pump to a new socket or call an electrician to check the wall socket. If the problem continues, we suggest creating an independent grounding connection to the wall socket. For assistance, please visit the support section on our website, www.bestwaycorp.com. WARRANTY TERMS For support and product registration, please visit bestwaycorp.com/support. 18 / 18