Bopmen Y71-M FAQ Quick Guide

Problem: Laptop/PC doesn't detect headphones or headphone doesn't pair with my laptop/PC

Solution:

1. Check the audio jack: Connect your headphones to another device and verify if they are working normally.

   Diagram Description: An illustration shows headphones with a single audio jack. One depiction shows the jack being plugged into a device with a red 'X' symbol, indicating an issue. Another depiction shows the jack plugged in correctly with a green checkmark symbol, indicating success.

2. Check Sound Settings in Windows: If your laptop can detect headphones using another device for audio output, follow these steps to set your headphones as the default sound output device.

   • Press Windows key + I to open Settings.
   • Navigate to System.
   • From the left-hand menu, select Sound.
   • Under the Output section, use the drop-down menu to select your headphones as the output device.

   Diagram Description: A screenshot of the Windows Sound Settings panel is shown. It displays options to 'Choose your output device' with 'Speakers (High Definition Audio Device)' currently selected. The volume slider is visible, and a 'Troubleshoot' button is present. The 'Input' section shows microphone settings.

3. Update Drivers: Windows 10 might fail to detect your headphones due to an outdated or corrupt driver. Please update your audio drivers.

4. Turn Off Audio Enhancements: Some sound cards may not function correctly if Windows sound enhancements are enabled. To disable them:

   • Right-click on the volume icon on the taskbar and select Sound to open the Sound dialog.
   • Select your headphones from the list of playback devices.
   • Click Properties.
   • Navigate to the Advanced tab.
   • Uncheck the box for Enable audio enhancements.
   • Click Apply, then OK to save the changes.

   Diagram Description: Two screenshots are provided. The first shows the Windows Sound playback devices list, with 'Headphones' selected and its 'Properties' option highlighted. The second screenshot shows the 'Speakers Properties' window, specifically the 'Advanced' tab, with the 'Disable all enhancements' option checked and other enhancement options like 'Bass Management', 'Speaker Fill', 'Room Correction', and 'Loudness Equalization' listed.

Problem: Can not connect mic and audio into my laptop at the same time

Solution:

Please confirm if your computer has two separate audio jacks: one for the microphone and one for headphones. If your computer has only one combined jack, you may need to use a splitter cable (often included in the box) to connect both the microphone and audio simultaneously.

Diagram Description: An illustration depicts a desktop computer tower with multiple ports. One diagram shows a single audio jack on the computer being connected to a headphone plug with a single connector, marked with a red 'X' symbol. Another diagram shows a desktop computer tower with two separate audio jacks (one typically pink for mic, one green for headphones) being connected via a dual 3.5mm splitter cable to the headphone's combined connector, marked with a green checkmark symbol.

Adaptation Equipment: Multi-functional Headphones with 3.5mm & 1/4 Jack

This section illustrates how the bopmen Y71-M headphones can be connected to various devices using different jack types.

• Connection I: Headphones connected via a standard 3.5mm jack to a device (e.g., laptop, game console).

  Diagram Description: Illustration shows headphones connected via a 3.5mm jack to a device. A close-up shows the 3.5mm connector.

• Connection II: Headphones connected via a standard 3.5mm jack, potentially using an extension cable or adapter, to a device.

  Diagram Description: Illustration shows headphones connected via a 3.5mm jack, possibly with an intermediate cable, to a device. A close-up shows the 3.5mm connector.

• Connection III: Headphones connected via a 6.35mm (1/4 inch) jack to an audio interface, which is then connected to musical instruments like a guitar or keyboard.

  Diagram Description: Illustration shows headphones connected via a 6.35mm jack to an audio interface. The audio interface is shown connected to musical instruments. A close-up shows the 6.35mm connector.

Need More Help or Still Want to Return?

If you encounter problems with your product not listed above, such as headphones not working properly, defective products, or missing parts, please feel free to contact bopmen customer support at any time.

If you have tried the solutions provided in this guide but still cannot resolve the issue, please contact bopmen via email:

info@bopmen.com

Bopmen is committed to serving its customers and strives to provide the best experience possible.