AT&T EL50019 DECT 6.0 Expansion Handset User's Manual

Model Number: EL50019

Type: DECT 6.0 expansion handset

Congratulations

Congratulations on your purchase of this AT&T product. Before using this AT&T product, please read the Important safety information section. For complete instructions, please refer to the manual provided with your EL52119/EL52219/EL52319 telephone.

You can also visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.

This telephone meets the California Energy Commission regulations for energy consumption. Your telephone is set up to comply with the energy-conserving standards right out of the box. No further action is necessary.

Model number: EL50019

Type: DECT 6.0 expansion handset

Serial number: [Location for serial number]

Purchase date: [Location for purchase date]

Place of purchase: [Location for place of purchase]

Both the model and serial numbers of your AT&T product can be found on the bottom of the telephone base.

Save your sales receipt and original packaging in case it is necessary to return your telephone for warranty service.

Telephones identified with this logo have reduced noise and interference when used with most T-coil equipped hearing aids and cochlear implants. The TIA-1083 Compliant Logo is a trademark of the Telecommunications Industry Association. Used under license.

The ENERGY STAR program (www.energystar.gov) recognizes and encourages the use of products that save energy and help protect our environment. We are proud to mark this product with the ENERGY STAR label indicating it meets the latest energy efficiency guidelines.

© 2019 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219. Printed in China.

Parts Checklist

Your telephone package contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary.

[Diagram: Shows the cordless handset, charger base, power adapter, battery pack labeled BT162342/BT262342 with warnings, and the battery compartment cover. The battery pack has text indicating "THIS SIDE UP / CE CÔTÉ VERS LE HAUT" and a model number "GP1621".]

Getting Started - Installation

You must install and charge the battery before using the telephone.

[Note: "STOP!" graphic replaced with text.]

See pages 7-9 for easy instructions.

Your product may be shipped with a protective sticker covering the handset display - remove it before use.

For customer service or product information, visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.

Placement Advice: Avoid placing the charger too close to:

Getting Started - Quick Reference Guide

REDIAL/PAUSE: Press repeatedly to view the last 10 numbers dialed. While entering numbers, press and hold to insert a dialing pause.

MENU/SELECT: Press to display the menu. Once in the menu, press to select an item or save an entry or setting.

PHONE/FLASH: Press to make or answer a call. During a call, press to answer an incoming call when you receive a call waiting alert.

OFF/CANCEL: During a call, press to hang up. While in a menu, press to cancel an operation, back up to the previous menu, or exit the menu display; or press and hold this button to exit to idle mode. Press and hold while the handset is not in use to erase the missed call indicator.

1: While reviewing a caller ID log entry, press repeatedly to add or remove 1 in front of the telephone number before dialing or saving it in the directory. Press and hold to set or dial your voicemail number.

TONE: Press to switch to tone dialing temporarily during a call if you have pulse service.

QUIET: Press and hold to set and turn on the QUIET mode, or turn it off. When reviewing a caller ID log entry, press repeatedly to view other dialing options.

/SPEAKER: Press to turn on the handset speakerphone, press again to resume normal handset use.

MUTE: When the telephone is ringing, press to mute the ringer temporarily. During a call, press to mute the microphone.

DELETE: While predialing, press to delete digits. While reviewing the redial list, directory, speed dial list or caller ID log, press to delete an individual entry. When entering names or numbers, press to delete a digit or character. Press and hold to erase all digits or characters.

INT: Press to initiate an intercom conversation or transfer a call.

CHARGE light: On when the handset is charging in the telephone base or charger.

pDIR/VOLUME: Press to scroll up while in menus. Press to increase the listening volume when on a call, or increase the message playback volume. Press to show directory entries when the handset is not in use. While entering names or numbers in the directory, press to move the cursor to the right.

qCID/VOLUME: Press to scroll down while in menus. Press to decrease the listening volume when on a call, or to decrease the message playback volume. Press to show the caller ID log when the handset is not in use. While entering names or numbers in the directory, press to move the cursor to the left.

Main menu navigation: Press the [MENU] button to show the menu. Press [UP] or [DOWN] to scroll through menu items. Press [SELECT] to confirm or save changes to a highlighted menu item. Press [CANCEL] to cancel an operation, back up to the previous menu, or exit the menu display.

For complete instructions, refer to the manual provided with your EL52119/EL52219/EL52319 telephone system. If you are unable to find your manual, go to www.telephones.att.com/manuals to read and/or download the manual.

Getting Started - Charger Installation

Install the charger as shown in the diagram. Plug the large end of the charger's power adapter into an electrical outlet not controlled by a wall switch.

Ensure the small end of the charger's power adapter is plugged into the power jack on the bottom of the charger.

IMPORTANT INFORMATION:

[Diagram: Shows the charger base with the power adapter plugged into the wall outlet and the charger base.]

Getting Started - Battery Installation and Charging

Install the battery as shown. Once you have installed the battery, the screen indicates the battery status. If necessary, place the handset in the telephone base or charger to charge the battery.

For best performance, keep the handset in the telephone base or charger when not in use. The battery is fully charged after 16 hours of continuous charging. See the table on page 35 for battery operating times.

If the screen shows "Put in charger" and flashes, you need to charge the handset without interruption for at least 30 minutes to give the handset enough charge to use the telephone for a short time.

Battery Indicators and Actions:

Battery IndicatorsBattery StatusAction
The screen is blank, or shows "Put in charger" and [flashing battery icon].Battery has no or very little charge. The handset cannot be used.Charge without interruption (at least 30 minutes).
The screen shows "Low battery" and [flashing battery icon].Battery has enough charge to be used for a short time.Charge without interruption (at least 30 minutes).
The screen shows "HANDSET X" [battery icon].Battery is charged. To keep the battery charged, place it in the telephone base or charger when not in use.N/A

NOTE: If you are on a phone call in low battery mode, you hear four short beeps every 50 seconds.

[Diagram: Shows steps for battery installation. Step 1: Plug the battery connector securely into the socket inside the handset battery compartment. Insert the supplied battery with the label "THIS SIDE UP" facing up. Step 2: Align the cover flat against the battery compartment, then slide it upwards until it clicks into place. Step 3: Charge the handset by placing it face up in the telephone base or charger. The CHARGE light is on when charging.]

[Text on battery pack: "Made in China", "WARNING: DO NOT BURN OR PUNCTURE BATTERIES. NE PAS INCINÉRER OU PERCER LES PILES." and model number "BT162342/BT262342". The text "THIS SIDE UP / CE CÔTÉ VERS LE HAUT" and "GP1621" are also visible.]

After you install your telephone or power returns following a power outage, the handset will prompt you to set the date and time. After that, it will prompt if you want to set up the answering system via voice guide. Press [MENU] to start. For details, see the corresponding sections in the telephone system's user's manual. To skip these settings, press [CANCEL].

To replace the battery, press the tab and slide the battery compartment cover downwards. Lift out the old battery and disconnect it from the handset. Follow the instructions to install and charge a new battery.

IMPORTANT INFORMATION:

Registration and Deregistration - Adding and Registering Handsets

Before using a new EL50019 handset, you must register it with the AT&T EL52119/EL52219/EL52319 telephone system (purchased separately). The telephone system can support up to five handsets. The handset(s) provided with your telephone system are already registered as HANDSET 1, and so forth. Additional handsets are assigned numbers in the sequential order they are registered (up to HANDSET 5). Each handset must be registered to the telephone base before use.

Register a handset to your telephone base

  1. Before you begin registration, make sure the handset is out of the telephone base or charger and shows "To register HS..." and "...see manual", alternately.
  2. Put the handset you wish to register on the telephone base cradle. For registration, put the handset on the telephone base, not the handset charger.
  3. The IN USE light on the telephone base turns on. After about 10 seconds, the handset shows "Registering....". The handset shows "Registered" and you hear a confirmation tone if the registration was successful. The IN USE light turns off. The handset is now registered with the telephone base.

If the registration fails, the handset displays "Reg. failed" and then "To register HS..." and "...see manual", alternately. Try the registration again by removing the handset from the telephone base and then placing it back in.

NOTES:

Registration and Deregistration - Deregistering Handsets

If you want to replace a handset, or reassign the designated handset number of a registered handset, you must deregister all handsets that are registered to the telephone base, and then register each handset individually. Please read carefully through all the instructions on this page before beginning the deregistration process.

Deregister all handsets from your telephone base

In addition to the cordless handsets, this operation will also deregister all cordless headsets and speakerphones registered to your telephone base.

  1. Press and hold FIND HS on the telephone base for about 10 seconds until the IN USE light on the telephone base turns on and starts to flash. Then, release the button.
  2. Immediately press FIND HS again while the IN USE light is still flashing. The IN USE light flashes for approximately five seconds.
  3. The deregistration takes about 10 seconds to complete. All handsets display "To register HS..." and "...see manual", alternately, if the deregistration was successful. To register the handset(s) to the telephone base again, follow the registration instructions on pages 10-11.

NOTES:

Appendix - Troubleshooting

If you have difficulty with your phone, please try the following suggestions. For Customer Service, visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.

The handset registration is unsuccessful.

Follow the handset registration instructions to register the handset again (see Adding and registering handsets on pages 10-11).

My telephone doesn't work at all.

The display shows No line. I cannot get a dial tone.

I cannot dial out.

My cordless handset isn't performing normally.

Out of range or no pwr at base appears on my cordless handset.

The batteries do not hold a charge.

I hear other calls while using my phone.

I get noise, static, or weak signals even when I'm near the telephone base.

I experience poor sound quality when using the speakerphone.

For increased sound quality while using the speakerphone, place the handset on a flat surface with the dialing keys facing up.

My cordless handset does not ring when I receive a call.

My calls cut in and out while I'm using my cordless handset.

My caller ID isn't working.

System does not receive caller ID when on a call.

Make sure you subscribe to caller ID with call waiting features from your telephone service provider. Caller ID features work only if both you and the caller are in areas offering caller ID service, and if both telephone service providers use compatible equipment.

I subscribe to a nontraditional telephone service that uses my computer to establish connections, and my telephone doesn't work.

The charge light is off.

I've set my LCD language to Spanish or French and I don't know how to change it back to English.

Press MENU/SELECT in idle mode, then enter 364# using the dialing keys. You hear a confirmation tone.

Common cure for electronic equipment.

If the telephone does not seem to be responding normally, try putting the cordless handset in the charger. If it does not fix the problem, do the following (in the order listed):

  1. Disconnect the power to the telephone base.
  2. Disconnect the cordless handset battery.
  3. Wait a few minutes.
  4. Connect power to the telephone base.
  5. Completely remove the battery. Replace the battery and place the cordless handset into the telephone base or charger.
  6. Wait for the cordless handset to reestablish its connection with the telephone base. Allow up to one minute for this to take place.

Appendix - Maintenance

Taking care of your telephone

Avoid water

Electrical storms

Electrical storms can sometimes cause power surges harmful to electronic equipment. For your own safety, take caution when using electric appliances during storms.

Cleaning your telephone

Appendix - Important safety information

This symbol [!] is to alert you to important operating or servicing instructions that may appear in this user's manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock.

Safety information

CAUTIONS:

Especially about cordless telephones

The RBRC Seal means that the manufacturer is voluntarily participating in an industry program to collect and recycle nickel-metal hydride rechargeable batteries when taken out of service within the United States. These batteries may be taken to a participating local retailer of replacement batteries or recycling center. Or you may call 1-800-8-BATTERY for locations accepting spent Ni-MH batteries. RBRC and 1-800-8-BATTERY are registered trademarks of the Rechargeable Battery Recycling Corporation.

Precautions for users of implanted cardiac pacemakers

Cardiac pacemakers (applies only to digital cordless telephones): Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary evaluation of the interference between portable wireless telephones and implanted cardiac pacemakers. Supported by the U.S. Food and Drug Administration, WTR recommends to physicians that:

Pacemaker patients

WTR's evaluation did not identify any risk to bystanders with pacemakers from other persons using wireless telephones.

ECO mode

This power conserving technology reduces power consumption for optimal battery performance. The ECO mode activates automatically whenever the handset is synchronized with the telephone base.

Especially about telephone answering systems

Two-way recording: This unit does not sound warning beeps to inform the other party that the call is being recorded. To ensure that you are in compliance with any federal or state regulations regarding recording a telephone call, you should start the recording process and then inform the other party that you are recording the conversation.

SAVE THESE INSTRUCTIONS

[French translation of safety information follows, but is omitted here as per instructions to merge into primary language.]

Appendix - FCC Part 68 and ACTA

This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX. This identifier must be provided to your telephone service provider upon request.

The plug and jack used to connect this equipment to premises wiring and the telephone network must comply with the applicable Part 68 rules and technical requirements adopted by ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. An RJ11 jack should normally be used for connecting to a single line and an RJ14 jack for two lines. See the installation instructions in the user's manual.

The Ringer Equivalence Number (REN) is used to determine how many devices you may connect to your telephone line and still have them ring when you are called. The REN for this product is encoded as the 6th and 7th characters following the US: in the product identifier (e.g., if ## is 03, the REN is 0.3). In most, but not all areas, the sum of all RENs should be five (5.0) or less. For more information, please contact your telephone service provider.

This equipment may not be used with Party Lines. If you have specially wired alarm dialing equipment connected to your telephone line, ensure the connection of this equipment does not disable your alarm equipment. If you have questions about what will disable the alarm equipment, consult your telephone service provider or a qualified installer.

If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem has been corrected. Repairs to this telephone equipment can only be made by the manufacturer or its authorized agents. For repair procedures, follow the instructions outlined under the Limited warranty.

If this equipment is causing harm to the telephone network, the telephone service provider may temporarily discontinue your telephone service. The telephone service provider is required to notify you before interrupting service. If advance notice is not practical, you will be notified as soon as possible. You will be given the opportunity to correct the problem and the telephone service provider is required to inform you of your right to file a complaint with the FCC. Your telephone service provider may make changes in its facilities, equipment, operation, or procedures that could affect the proper functioning of this product. The telephone service provider is required to notify you if such changes are planned.

If this product is equipped with a corded or cordless handset, it is hearing aid compatible.

If this product has memory dialing locations, you may choose to store emergency telephone numbers (e.g., police, fire, medical) in these locations. If you do store or test emergency numbers, please:

Appendix - Industry Canada

This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada's licence-exempt RSS(s). Operation is subject to the following two conditions: (1) This device may not cause interference. (2) This device must accept any interference, including interference that may cause undesired operation of the device. Privacy of communications may not be ensured when using this telephone.

The term "IC:" before the certification/registration number only signifies that the Industry Canada technical specifications were met. The Ringer Equivalence Number (REN) for this terminal equipment is 1.0. The REN indicates the maximum number of devices allowed to be connected to a telephone interface. The termination of an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices not exceed five. This product meets the applicable Innovation, Science and Economic Development Canada technical specifications.

Appendix - FCC Part 15

NOTE: This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

WARNING: Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Privacy of communications may not be ensured when using this telephone.

To ensure safety of users, the FCC has established criteria for the amount of radio frequency energy that can be safely absorbed by a user or bystander according to the intended usage of the product. This product has been tested and found to comply with the FCC criteria. The handset may be safely held against the ear of the user. The telephone base shall be installed and used such that parts of the user's body other than the hands are maintained at a distance of approximately 20 cm (8 inches) or more.

This Class B digital apparatus complies with Canadian requirement: CAN ICES-3 (B)/NMB-3(B)

Appendix - California Energy Commission battery charging testing instructions

This telephone is set up to comply with the energy-conserving standards right out of the box. These instructions are intended for California Energy Commission (CEC) compliance testing only. When the CEC battery charging testing mode is activated, all telephone functions, except battery charging, will be disabled.

When first purchased and properly installed for charging (see Battery installation and charging on pages 7-9), put the handset in the handset charger to charge. The CEC battery charging testing mode is activated while charging.

If you have registered the handset to the EL52119/EL52219/EL52319 base, below are the testing instructions.

To activate the CEC battery charging testing mode:

  1. Unplug the telephone base power adapter from the power outlet. Make sure all handsets are inserted with charged batteries before proceeding.
  2. While you press and hold the [POWER] button, plug the telephone base power adapter back to the power outlet.
  3. After about 20 seconds, when the [CHARGE] light starts flashing, release [POWER] and [CANCEL] then press [POWER] again within two seconds.

When the phone successfully enters the CEC battery charging testing mode, the [CHARGE] light turns off and all handsets display "To register HS..." and "...see manual", alternately.

When the phone fails to enter this mode, repeat all the steps mentioned above.

To deactivate the CEC battery charging testing mode:

  1. Unplug the telephone base power adapter from the power outlet, then plug it back in. The telephone base is powered up as normal.
  2. Register your handsets back to the telephone base. See pages 10-11 for handset registration instructions.

[BC logo description]

Appendix - Limited Warranty

The AT&T brand is used under license - any repair, replacement or warranty service, and all questions about this product should be directed to our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.

1. What does this limited warranty cover?

The manufacturer of this AT&T branded product warrants to the holder of a valid proof of purchase ("CONSUMER" or "you") that the product and all accessories provided in the sales package ("PRODUCT") are free from defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with the PRODUCT operating instructions. This limited warranty extends only to the CONSUMER for products purchased and used in the United States of America and Canada.

2. What will be done if the PRODUCT is not free from defects in materials and workmanship during the limited warranty period ("materially defective PRODUCT")?

During the limited warranty period, the manufacturer's authorized service representative will repair or replace at the manufacturer's option, without charge, a materially defective PRODUCT. If the manufacturer repairs the PRODUCT, they may use new or refurbished replacement parts. If the manufacturer chooses to replace the PRODUCT, they may replace it with a new or refurbished PRODUCT of the same or similar design. The manufacturer will retain defective parts, modules, or equipment. Repair or replacement of the PRODUCT, at the manufacturer's option, is your exclusive remedy. The manufacturer will return repaired or replacement products to you in working condition. You should expect the repair or replacement to take approximately 30 days.

3. How long is the limited warranty period?

The limited warranty period for the PRODUCT extends for ONE (1) YEAR from the date of purchase. If the manufacturer repairs or replaces a materially defective PRODUCT under the terms of this limited warranty, this limited warranty also applies to repaired or replacement PRODUCT for a period of either (a) 90 days from the date the repaired or replacement PRODUCT is shipped to you or (b) the time remaining on the original one-year limited warranty; whichever is longer.

4. What is not covered by this limited warranty?

5. How do you get warranty service?

To obtain warranty service, visit www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.

NOTE: Before calling for service, please review the user's manual; a check of the PRODUCT's controls and features may save you a service call.

Except as provided by applicable law, you assume the risk of loss or damage during transit and transportation and are responsible for delivery or handling charges incurred in the transport of the PRODUCT(s) to the service location. The manufacturer will return repaired or replaced PRODUCT under this limited warranty to you. Transportation, delivery or handling charges are prepaid. The manufacturer assumes no risk for damage or loss of the PRODUCT in transit. If the PRODUCT failure is not covered by this limited warranty, or proof of purchase does not meet the terms of this limited warranty, the manufacturer will notify you and will request that you authorize the cost of repair prior to any further repair activity. You must pay for the cost of repair and return shipping costs for the repair of products that are not covered by this limited warranty.

6. What must you return with the PRODUCT to get warranty service?

7. Other limitations

This warranty is the complete and exclusive agreement between you and the manufacturer of this AT&T branded PRODUCT. It supersedes all other written or oral communications related to this PRODUCT. The manufacturer provides no other warranties for this PRODUCT. The warranty exclusively describes all of the manufacturer's responsibilities regarding the PRODUCT. There are no other express warranties. No one is authorized to make modifications to this limited warranty and you should not rely on any such modification. State/Provincial Law rights: This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or province to province. Limitations: Implied warranties, including those of fitness for a particular purpose and merchantability (an unwritten warranty that the PRODUCT is fit for ordinary use) are limited to one year from date of purchase. Some states/ provinces do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. In no event shall the manufacturer be liable for any indirect, special, incidental, consequential, or similar damages (including, but not limited to lost profits or revenue, inability to use the PRODUCT or other associated equipment, the cost of substitute equipment, and claims by third parties) resulting from the use of this PRODUCT. Some states/ provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Please retain your original sales receipt as proof of purchase.

Appendix - Technical Specifications

* Operating times vary depending on your actual use and the age of the battery.

DECT 6.0 digital technology

The AT&T DECT 6.0 products offer unsurpassed range performance and sound clarity. This is achieved through a unique antenna design and advances in noise-filtering technology. An independent laboratory has confirmed that AT&T DECT 6.0 products perform up to 45% better in range competitions against similarly equipped phones of the leading competition. Now, calls can be taken in the basement, backyard and garage with exceptional sound quality.

Telephone operating range

This cordless telephone operates within the maximum power allowed by the Federal Communications Commission (FCC). Even so, this handset and telephone base can communicate over a certain distance -- which can vary with the locations of the telephone base and handset, the weather, and the construction of your home or office.

Simulated full-duplex handset speakerphone

The simulated full-duplex speakerphone on your handset allows both ends of a call to speak and be heard at the same time. Optimal performance is subject to external factors and individual usage.

Models: DECT 6.0 Expansion Handset, EL50019, EL52119, EL52219, EL52319

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