Exquisit Washing Machine
Models: WM6910-10, WM6812-10, WM7812-10, WM7814-10
Introduction
Thank you for purchasing an Exquisit washing machine. This appliance is designed for domestic use and represents a high-quality product that combines advanced technical features with practical ease of use, like other Exquisit appliances used throughout Europe.
This user manual provides essential information for the safe and efficient operation of your washing machine. Please read it carefully before installation and use, and keep it for future reference.
1 General Information
The washing machine is designed for washing textiles using synthetic detergents with low foam formation, as well as for rinsing and spinning laundry in household quantities. All washing steps are fully automatic according to the selected program.
The washing machine is intended for domestic use only. Commercial use (e.g., in restaurants, cafes, offices, kindergartens, hospitals, etc.) is not permitted.
Operating Conditions:
- Ambient temperature: 25 ± 10 °C
- Relative humidity: maximum 75%
- Power supply: Single-phase alternating current mains with a frequency of 50±1 Hz and a voltage of 220 - 230 V
- Water supply pressure: between 0.05 and 1 MPa
CAUTION: Ambient temperatures below 0 °C can cause water to freeze inside the machine, rendering it inoperable.
The appliance has protection class I and must be connected to the mains via a grounded socket with a minimum rated current of 16 A. If you do not have a grounded socket, consult a qualified electrician for installation.
The manufacturer reserves the right to improve the design and make changes without altering the essential technical data.
After transport in temperatures below 0 °C, the washing machine must be left to stand at room temperature for at least 24 hours before connection.
CAUTION: The manufacturer is not liable for malfunctions or damage caused by improper handling, storage, or force majeure events (fire, natural disasters, etc.).
2 Safety Precautions
As an electrical household appliance, the washing machine must be operated in accordance with general electrical safety regulations.
- Children aged 8 years and above, persons with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, may use the appliance only if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved.
- Children shall not play with the appliance.
- Children shall not clean the appliance and carry out user maintenance without supervision.
- Children under 3 years of age should be kept away unless continuously supervised.
The appliance belongs to protection class I.
A grounded socket must be installed in a location that allows for quick and safe disconnection of the machine from the mains in an emergency.
Before connecting the machine, inspect the power cord for any damage. The cord must not be kinked or pinched. If the power cord is damaged, it must be replaced by the manufacturer or a service agent.
CAUTION: Do not use the machine as a storage surface or shelf. Do not lean on the open door.
PROHIBITED: Do not place the machine outdoors to protect it from atmospheric influences.
PROHIBITED: Do not operate the machine without the transport safety devices removed.
Use only the new filling hose supplied with the delivery for connecting to the cold water supply.
PROHIBITED: Do not use solvent-based cleaning agents in the machine, as this can lead to the formation of toxic gases, damage to the machine, or fire/explosion.
Do not touch the glass of the machine door during the wash cycle, as it can become hot and cause burns.
After the wash cycle, switch off the machine, disconnect it from the power supply by pulling the plug, and close the water tap.
PROHIBITED for electrical and fire safety:
- Connecting the machine to mains sockets with faulty overload protection.
- Using a socket without an earth connection.
- Using multi-way adapters, extension cords, or adapters with multiple sockets.
- Disconnecting the machine from the mains by touching the power cord.
- Inserting or removing the plug with wet hands, or touching the operating machine.
- Washing the machine under a water jet.
- Performing repairs or modifications to the machine's construction or water/power supply yourself. This can lead to serious damage and void the warranty. Repairs must only be carried out by qualified service personnel.
If any malfunctions occur during operation, such as crackling sounds, smoke, etc., immediately disconnect the machine from the mains by pulling the plug. Close the water tap and contact a service technician.
In case of fire, immediately disconnect the machine from the mains, close the water tap, take measures to extinguish the fire, and call the fire department.
CAUTION: After the machine's service life has expired, the manufacturer is no longer liable for safe operation. Continued use may be hazardous due to natural aging of materials and wear of machine parts, increasing the risk of electrical and fire hazards.
In case of fire, immediately interrupt the power and water supply and call the fire department.
- In case of emergency, pull the plug out of the socket immediately.
- Never pull the plug out of the socket by the cord.
- Before any cleaning or maintenance, always pull the plug out of the socket.
- A damaged power cord must be replaced immediately by the supplier, dealer, or service center. Do not use the appliance if the cord or plug is damaged.
- No interventions on the appliance should be carried out other than those described in this user manual.
3 Description of the Washing Machine
Scope of Delivery:
- Washing machine
- Water inlet hose
- Water drain hose, pre-assembled
- Transport securing devices, mounted
- 4x Transport securing screws and expansion plugs
- 4x Caps
- User manual
Accessories:
Optional: Item 1095385 Washing machine mounting kit (available from specialist dealers or Exquisit customer service).
Control Panel (Figure 2):
The main components of the washing machine are shown in Figure 1. The control panel with its operating elements is shown in Figure 2.
Turning on the washing machine and selecting a wash program is done by turning the program selector knob (Fig. 2). Pressing the || button (Fig. 2) illuminates the button and the machine starts operating in the selected program.
The washing machine features an audible signal. A beep accompanies the start and end of a wash cycle, and also sounds if incorrect additional functions are selected or if buttons are pressed accidentally during the wash cycle.
The washing machine has an electronic control system that ensures even distribution of laundry in the drum before each spin cycle, thus preventing excessive vibration and noise.
The door has a child lock to prevent unauthorized operation.
Program Selection:
Wash programs are selected using the program selector knob, which can be turned clockwise or counter-clockwise. The program names are arranged around the control panel. Key program data is provided in Table 2. The program selector knob must point precisely to the selected program segment.
Turning the program selector knob to the ◎ position switches off the washing machine and resets the previously selected program.
Additional Functions:
To select an additional function, press the corresponding button. The indicator light will illuminate. Pressing the button again turns off the indicator and deactivates the function.
CAUTION: If a selected function is not compatible with the selected program, the indicator light will not illuminate, and the function will not be activated (a warning signal will sound three times).
- Pre-wash (Vorwäsche): For heavily soiled cotton laundry. The laundry is washed again with detergent at 30 °C, which helps remove stains during the main wash.
- Extra Rinse (Extra Spülen): For washing children's clothing, or laundry for people with detergent allergies, or when washing in very soft water where detergent may not be fully rinsed out. An additional rinse cycle is added.
- Anti-crease (Knitterschutz): Reduces creasing of clothes during washing and spinning, making ironing easier. This function ensures gentle washing and spinning with minimal creasing.
- Rinse Hold (Spülstopp): For washing delicate fabrics, or when laundry cannot be removed immediately after washing, to prevent creasing. When this function is selected, the machine stops automatically after the final rinse (before draining).
Activating/Deactivating Audible Signals:
To deactivate the audible signals, press and hold the and buttons simultaneously for 3 seconds. To reactivate them, press and hold the and buttons again.
4 Preparations for Use
Child Lock for the Door:
The door lock prevents unauthorized use of the washing machine, for example by children. To lock the door, turn the screw (Fig. 4) clockwise with a screwdriver or similar tool until it stops. The screw will be turned out, preventing the door from closing. To unlock, reverse the procedure before washing.
Preparations for Installation:
CAUTION: To avoid damage to the washing machine, do not pull it by the detergent drawer, the door, or the seal when moving it.
Removing Transport Safety Devices (Figures 5, 6, 7):
For transport, the drum is secured with transport screws and expansion plugs. Carefully loosen the transport screws on the back of the appliance with a screwdriver. Remove all transport screws and expansion plugs and store them safely for potential future transport. If expansion plugs remain inside the appliance, loosen the rear panel with a cross-head screwdriver, remove the expansion plugs, and reattach the rear panel. Close the openings with the plastic caps.
Important Notes for Installation:
- Remove all transport safety devices.
- Close the openings with the caps. Failure to do so may result in damage to the appliance.
- No liability or warranty will be accepted for damage caused by non-removed screws.
- Customer service calls due to non-removed transport securing devices will be charged.
Installing the Machine:
Risk of tipping: Stabilizing device required. The appliance may slide or tip off its base during the spin cycle. If placing on a base (concrete or brick), the appliance must be secured with tension straps.
The washing machine must be placed on a firm, level, and dry surface. Soft floor coverings (carpet, foam rubber, etc.) are unsuitable as they amplify vibrations and hinder ventilation. If placing on a wooden floor, attach a wooden board of at least 15 mm thickness firmly to the floor first. For stability, it is recommended to place the machine in a corner of the room.
Level the washing machine using the adjustable feet (1) by screwing them in or out. Loosen the lock nuts (2) on the feet with a wrench, adjust the height of the feet, and then retighten the lock nuts (Fig. 7). Incorrect leveling and insufficiently tightened lock nuts can lead to vibrations and increased noise during operation.
Connecting to the Power Supply:
CAUTION: The washing machine must be grounded.
Grounding Instructions: The appliance must be grounded. Grounding reduces the risk of electric shock by providing a low-resistance path in case of malfunction or failure.
The power cord has an earth conductor and a grounded plug. The plug must be connected to a properly installed and grounded socket according to local regulations.
Electrical Connections: All electrical connections must be made by a qualified professional, following the manufacturer's instructions and local safety regulations.
Refer to the technical data for voltage, power consumption, and fuse ratings.
Connection must only be made via a properly installed and grounded protective contact socket. Grounding is mandatory.
The manufacturer is not liable for any damage to persons, pets, or property resulting from failure to comply with these regulations.
Do not use multi-way adapters or extension cords. The mains plug must remain accessible after installation, or a double-pole switch must be available for disconnection. Do not operate the machine if it was damaged during transport; contact customer service. The power cord must only be replaced by customer service. Use the washing machine only in the household and for its intended purpose.
Turn on the appliance by plugging the power cord into the socket.
CAUTION: The manufacturer/seller is not liable for health or property damage caused by non-compliance with the connection requirements.
Connecting to Water and Drain Hoses:
Before connecting to the water supply, open the water tap to allow any sand or rust to drain out.
Connect the washing machine only to cold water pipes using the supplied 3/4 inch threaded water inlet hose.
Connect the water inlet hose to the water tap connection, ensuring the filter (1) in the hose is present and clean (Fig. 8). Connect it to the machine's electro-valve (1) (Fig. 9), tightening the connections by hand.
If the inlet hose has a safety system (Fig. 8), check the color in the special window. Yellow indicates the hose is intact.
During the wash cycle, the water tap must be fully open (Fig. 10).
The drain hose (Fig. 11) must be positioned between 60 cm and 90 cm above the floor. If this condition is not met, the washing machine will not function correctly.
To drain into the sewer, connect the drain hose to the drain pipe with an inner diameter of at least 40 mm, preferably via a siphon, to prevent siphoning of dirty water back into the machine.
The drain hose can also be connected directly to a siphon (Fig. 12) if it has a suitable connection.
When draining into a sink or bathtub (Fig. 13), secure the drain hose at the bend with the supplied holder. The hose must not be submerged in water.
CAUTION: After connecting the water inlet and drain hoses, ensure they are not kinked or squeezed. Check the connection points for leaks; they must remain dry during operation.
5 Operating the Washing Machine
CAUTION: Do not stuff the washing machine. Do not overload the washing machine. Do not wash laundry unsuitable for washing machines. Overloading or uneven loading of the drum leads to poor washing results, malfunctions, and appliance failure.
Laundry Unsuitable for Washing Machines (Non-exhaustive list):
- Leather garments
- Quilted or foam-filled cushions and blankets
- Warm or bulky clothing that absorbs a lot of water
- Wool blankets, electric heating pads, blankets with pile length over 10mm
- Carpets and mats, waterproof mats
- Dust filters, plastic and synthetic parts
First Wash Cycle:
A small amount of water may be present in the machine from factory testing. To clean the interior and remove this residual water, run the first wash cycle without laundry.
For the first wash cycle, set the program selector to (Cotton) and a temperature of 90 °C.
CAUTION: For the first wash cycle, fill compartment 2 of the detergent drawer (Fig. 14) with half the usual amount of detergent according to the manufacturer's instructions.
Preparing and Loading Laundry:
Before washing:
- Sort laundry: separate whites from colors.
- Sort items by fabric type, observing the care labels.
- Empty pockets, sew up tears, close zippers, belts, buckles, and hooks. Pre-treat stubborn stains.
- Remove sand from clothing (pockets, cuffs).
- Turn garments with applications inside out.
CAUTION: Metal objects (coins, paper clips) accidentally left in the machine can damage the seal and the plastic tub.
Small laundry items (socks, handkerchiefs, etc.) and delicate items (fine stockings, tights, etc.) should be placed in a special net or pillowcase before washing.
Bras with clasps that are suitable for machine washing should be washed in a special net. Otherwise, the clasps can enter the machine through the drum holes and cause failure.
Check that there are no foreign objects or pets in the drum.
Load the laundry into the drum. For best results, wash larger and smaller items together.
CAUTION: Uneven distribution of laundry in the drum will reduce the spin speed or prevent spinning altogether (the function will be disabled).
PROHIBITED: Do not fill the washing machine exclusively with items that absorb a large amount of water (e.g., terry towels, bathrobes, rugs) to avoid overloading.
CAUTION: Close the door until it clicks into place (child lock must be off). Ensure no laundry is caught between the door and the seal.
Operation:
Check that the water hoses are correctly connected.
If the washing machine has not been used for a long time, drain the water from the inlet hose by loosening the nut and disconnecting the hose from the tap. Then reconnect the inlet hose.
Open the water tap.
Fill the appropriate compartment of the detergent drawer with detergent and any other agents. Close the detergent drawer.
Insert the plug into the socket.
To start the washing machine, turn the program selector from the O position to the desired wash program. The display will show the main program parameters.
The wash cycle duration displayed is an average and is adjusted by the electronic control according to actual conditions.
Additional functions, wash temperature, and spin speed can be selected as needed.
To start the wash cycle, press the || button. The indicator light on the button will illuminate, and a beep will sound. The door will lock.
After the last wash program phase, the door will unlock – a triple beep will sound at one-minute intervals.
After washing, turn the program selector back to the O position. The indicator light on the || button will go out, and the machine will switch off. Unplug the power cord and close the water tap.
Open the door and remove the laundry.
Pull out the detergent drawer slightly and leave the door slightly ajar until the interior parts of the washing machine are dry. To prevent odors, leave the door slightly open until the next wash. We recommend re-engaging the child lock.
CAUTION: A power failure during the wash cycle does not affect the machine's operation. After power is restored, the machine will resume from where it was interrupted.
Changing a Program:
To change a previously selected program, turn the program selector to the O position. The washing machine will switch off, and the current program will be reset. Then, set the program selector to the new wash program.
Check the detergent level in the drawer and refill if necessary.
To pause the machine without changing the program (e.g., to add more laundry), press and hold the || button for 2 seconds until the indicator light flashes and a beep sounds. The door will unlock after approximately 2 minutes.
6 Recommendations and Advice
Using Synthetic Detergents (SWM):
The washing machine has a detergent drawer (Fig. 14) with three compartments:
- 1: For pre-wash, bleach
- 2: For main wash
- : For special agents (softener, starch, fragrance)
Use SWM, bleach, and conditioners intended for machine washing and follow the manufacturer's instructions.
CAUTION: Gel-type bleaches are not recommended.
The dosage of SWM should be calculated based on the weight of the laundry, the degree of soiling, and water hardness.
CAUTION: Overdosing SWM or using SWM for hand washing can cause excessive foaming, reduce washing quality, and potentially damage the washing machine.
Detergent Recommendation:
We recommend using powder detergents.
Type of Laundry | Wash Program | Wash Temperature | Detergent Compartment | Detergent Powder |
---|---|---|---|---|
White Cottons, Linen | Cotton | 20 °C - max. 90 °C | 2 | All-purpose detergent with bleach and optical brighteners |
Colored Cottons, Linen | Cotton | 20 °C - max. 60 °C | 2 | Color detergent without bleach, brighteners |
Easy-care fabrics, synthetics | Synthetics | 20 °C - max. 60 °C | 2 | Color detergent / Fine detergent without bleach, brighteners |
Delicate textiles, Viscose, Silk | Delicates | 20 °C - max. 40 °C | 2 | Fine detergent / Special detergent for silk |
Wool | Wool | 20 °C - max. 40 °C | 2 | Special detergent for wool |
Ensure that detergent does not enter the special compartment (Fig. 15), as this can cause foaming during rinsing and leave white marks on the laundry.
When selecting the function, detergent is added to compartment 1 (Fig. 14). If using liquid detergents, add them just before the wash cycle.
Overdosing liquid special agents in compartment (beyond the MAX mark) or overflowing into other compartments will degrade washing quality.
When selecting the program (Stains), add bleach to compartment 1 (Fig. 14), and bleaching will occur immediately after the main wash.
CAUTION: Do not use the Pre-wash function when using bleach.
To improve washing quality and prevent limescale buildup when washing with medium or hard water, it is recommended to use a water softener along with the detergent. Add it to compartment 2 (Fig. 14) according to the manufacturer's instructions. Information on water hardness can be obtained from your local waterworks.
Weight of Laundry Items (approximate):
Item | Weight (g) | Item | Weight (g) |
---|---|---|---|
Bathrobe | 1200 | Work shirt | 600 |
Bed linen | 700 | Tablecloth | 250 |
Pillowcase | 200 | Hand towel | 200 |
Pyjamas | 500 | Washcloth | 100 |
* These values are indicative and may vary from actual weights.
7 Wash Programs
CAUTION: To save detergent and electricity, and to avoid environmental pollution, select programs based on fabric type and degree of soiling as shown in Table 2.
Table 2 - Wash Programs:
Wash Program | Wash Temperature (°C) | Program Duration (min)* | Detergent Compartment Use (I, II)** | Possible Additional Functions | Laundry Load (kg) | Spin Speed (rpm) |
---|---|---|---|---|---|---|
Cotton 4) | 90, 60, 40, 30, 20 | 155, 110, 85, 80, 70 | ●, ○ | 6.0¹⁾ ²⁾, 7.0³⁾ ⁴⁾ | 1000¹⁾, 1200 ²⁾ ³⁾, 1400 ⁴⁾ | |
Synthetics | 60, 40, 20 | 103, 83, 73 | ●, X | 2.5¹⁾ ²⁾, 3.0³⁾ ⁴⁾ | 800¹⁾, 1000 ²⁾ ³⁾, 1200 ⁴⁾ | |
Delicates | 40, 30, 20 | 60, 50, 45 | ●, X, ○ | 400 | ||
Wool | 40, 20 | 55, 45 | ●, X | 1.0¹⁾ ²⁾, 1.5³⁾ ⁴⁾ | 400 | |
Handwash | 30 | 60 | ●, X | 600¹⁾, 400 ²⁾ ³⁾, 400 ⁴⁾ | 800¹⁾ | |
Quick Wash | 30 | 37 | X | 2.5¹⁾ | 800 ²⁾ ³⁾, 400 ³⁾ | |
Mixed Load | 40 | 65 | ●, X | 3.0²⁾ | 600¹⁾, 400 ²⁾ | |
Intensive 4) | 60 | 180 | ●, X | 6.0¹⁾ ²⁾, 7.0³⁾ ⁴⁾ | 1000¹⁾, 1200 ²⁾ ³⁾, 1400 ⁴⁾ | |
Stains | 40 | 112 | ●, X | 1000¹⁾, 1200 ²⁾ ³⁾, 1400 ⁴⁾ | ||
Sportswear | 30 | 83 | X | 2.5¹⁾ | 800¹⁾, 1000 ²⁾ ³⁾ | |
Sports Shoes | 30 | 46 | X | 2 Pairs | 400 | |
Rinse | - | - | X, X, ○ | - | 1000¹⁾, 1200 ²⁾ ³⁾, 1400 ⁴⁾ | |
Drain | - | - | - | 6.0¹⁾ ²⁾, 7.0³⁾ ⁴⁾ | 1000¹⁾, 1200 ²⁾ ³⁾, 1400 ⁴⁾ | |
Spin | - | - | - | - | 1000¹⁾, 1200 ²⁾ ³⁾, 1400 ⁴⁾ |
* Program duration is an average. Actual duration may vary based on water temperature/pressure, load size, fabric type, and mains voltage.
** Detergent compartment filling: ● - Fill detergent compartment as needed based on function; ○ - Fill detergent compartment as desired according to function; X - Do not fill detergent compartment.
4) "Intensive 60 °C" and "Cotton 40 °C" are the standard programs referred to on the label and data sheet. These programs are suitable for cleaning normally soiled cotton laundry and are the most efficient in terms of combined energy and water consumption. Actual water temperature may differ from the stated cycle temperature.
8 Maintenance and Care
The washing machine is a household appliance that requires minimal technical maintenance. Care can be performed with a few simple steps.
CAUTION: Before cleaning, disconnect the power supply and close the water tap.
The machine should be cleaned regularly. Wipe the exterior surfaces, plastic parts, and rubber seals with a damp cloth only.
CAUTION: Remove any foreign particles from the door seal. Do not use chemical agents, abrasive cleaners, spirits, soap, gasoline, or other solvents, as they can damage the machine.
The detergent drawer should be rinsed regularly. Pull out the detergent drawer, grasp it with both hands, and pull it downwards with a slight pressure to remove it from the machine (Fig. 16).
Remove the separator insert, caps, and bleach compartment (Fig. 14) and rinse the interior and exterior surfaces thoroughly with warm water. Rinse the detergent drawer (Fig. 17). Reinsert the removed small parts and place the drawer back into the machine.
If rusty objects enter the washing machine with the laundry, rust stains may form on the drum, which can be treated with stainless steel cleaners if necessary.
Cleaning the Water Sieves:
The sieve (1) between the inlet hose and the water tap (Fig. 8), and the sieve (2) in the electro-valve connection (Fig. 8) are designed to catch mechanical impurities (sand, metal filings, etc.). The sieves should be cleaned at least once a year.
To clean the sieves:
- Unscrew the inlet hose from the water tap (Fig. 8).
- Remove sieve (1) from the inlet hose by hand (Fig. 8).
- Unscrew the inlet hose from the electro-valve connection (1) of the machine (Fig. 9, 19).
- Remove sieve (2) from the electro-valve connection using tweezers or pliers (Fig. 18).
- Remove deposits from the sieves, clean them with a brush, and rinse them under running water.
- Reinsert the sieves into the inlet hose and the electro-valve connection in reverse order. Reconnect the inlet hose and check the connections for watertightness; they must remain dry during machine operation.
Foreign Object Trap:
Before cleaning the foreign object trap, check if there is any water remaining in the drum.
The foreign object trap should be cleaned at least once a month and after washing woolens.
Before cleaning, remove any residual water from the foreign object trap. Open the cover (1) (Fig. 19) with a screwdriver, coin, or other suitable object. Pull out the hose (2) (Fig. 20) from the machine and place a water collection container underneath. Remove the plug (1) from hose (2) and let the water drain into the container. Turn the handle (4) counter-clockwise (Fig. 20) and pull out the foreign object trap.
CAUTION: When turning the handle, residual water may spill out.
Remove foreign particles and rinse the foreign object trap under running water. Reinsert the plug into the hose and the foreign object trap into the washing machine in reverse order. Check that the foreign object trap is correctly seated and locked in place. Close the cover (3).
9 Disposal of Appliances
This appliance is marked in accordance with the European Directive 2012/19/EU on waste electrical and electronic equipment (WEEE).
This directive ensures that products are disposed of properly. By environmentally friendly disposal, you ensure that potential health damage is avoided.
The symbol of the crossed-out bin on the product or accompanying documents indicates that this appliance must not be treated as household waste. Instead, it should be taken to a collection point for the recycling of electrical and electronic equipment.
Disposal must be carried out in accordance with local regulations. For more information, contact your local authority or waste disposal company.
Make old appliances unusable before disposal:
Children can often not recognize the dangers associated with household appliances. Ensure adequate supervision and do not let children play with the appliance.
10 Customer Service
If a fault cannot be resolved using the above instructions, please contact customer service. Do not attempt any further work yourself, especially on the electrical parts of the appliance.
WARNING: Repairs to electrical appliances must only be carried out by qualified technicians. Improperly performed repairs can pose risks to the user and lead to loss of warranty rights.
When calling, please provide:
- Full address and telephone number.
- Serial number and batch number, found on the rating plate in the filter cover.
- Description of the fault.
Contact Information:
EGS GmbH
Dieselstraße 1
33397 Rietberg / GERMANY
Customer Phone Germany: +49 (0)2944 9716-791
Customer Phone Austria: 0820 200 170 (from Austrian landline 0.14 Euro/min, mobile provider dependent)
Email: kontakt@egs-gmbh.de
(Repair requests can also be submitted online.)
Internet: www.egs-gmbh.de
11 General Warranty Conditions
Warranty Terms:
As a buyer of an Exquisit appliance, you are entitled to statutory warranty rights from the purchase contract with your dealer. In addition, we offer a warranty under the following conditions:
Warranty Period:
The warranty is valid for 24 months from the date of purchase (proof of purchase required). During the first 6 months, defects will be rectified free of charge, provided the appliance is accessible for repair without special effort. In the subsequent 18 months, the buyer must prove that the defect already existed at the time of delivery.
For commercial use (e.g., in hotels, canteens) or shared use by multiple households, the warranty is 12 months from the date of purchase (proof of purchase required). During the first 6 months, defects will be rectified free of charge, provided the appliance is accessible for repair without special effort. In the subsequent 6 months, the buyer must prove that the defect already existed at the time of delivery.
Availing of the warranty does not extend the warranty period for the appliance or for any replaced parts.
Scope of Defect Rectification:
Within the specified periods, we will rectify all defects in the appliance that are demonstrably due to faulty workmanship or material defects. Replaced parts become our property. Excluded are:
- Normal wear and tear, intentional or negligent damage, damage caused by non-compliance with the user manual, improper installation, or connection to incorrect mains voltage.
- Damage due to chemical or electro-thermal effects, or other abnormal environmental conditions.
- Glass, paint, or enamel damage, and possible color differences, as well as defective light bulbs.
- Damage resulting from transport.
- Work performed by unauthorized persons on the Exquisit appliance without our express written consent, or the use of parts of foreign origin. This restriction does not apply to defect-free work performed by a qualified technician using original parts to adapt the appliance to the technical safety regulations of another EU country.
Scope of Application:
Our warranty applies to appliances purchased in an EU country and put into operation in the Federal Republic of Germany or Austria. For appliances purchased in an EU country and moved to another EU country, warranty services will be provided under the respective country's standard warranty conditions. Warranty service is only guaranteed if the appliance complies with the technical regulations of the country where the warranty claim is made.
For repair orders outside the warranty period:
If an appliance is repaired, repair invoices are due immediately and payable without deduction. If an appliance is inspected or a repair is started but not completed, travel and labor charges will apply. Advice from our customer service center is free of charge.
For service cases or spare parts orders, please contact our customer service, see section 10 Contact Information.
GGV Handelsgesellschaft mbH & Co. KG, August-Thyssen-Str. 8, D-41564 Kaarst-Holzbüttgen
12 CE Declaration of Conformity
At the time of its market introduction, this appliance complies with the requirements of the Council Directives on the approximation of the laws of the Member States relating to electromagnetic compatibility (Directive 2014/30/EU) and the use of electrical equipment within certain voltage limits (Directive 2014/35/EU).
This appliance is CE marked and has a declaration of conformity available for inspection by the competent market surveillance authorities.
*Technical changes reserved*