Important Tips When Using the CareLink™ Connect App with MiniMed™ 780G

Receiving Notifications and Data

For CareLink™ Connect to receive notifications and data:

The MiniMed™ Mobile app must:

• Be within 6 meters of the pump.
• Have an internet connection.
• Be logged into CareLink™ Personal.
• Have Sync to CareLink™ turned on.

The CareLink™ Connect app must:

• Have an internet connection.
• Be logged into CareLink™ Personal.

Note: The MiniMed™ Mobile app will display pump data if there is no internet connection, but no data will appear on the CareLink™ Connect app.

Getting Logged Out of CareLink™ Personal

You will be unable to receive data or notifications if your MiniMed™ Mobile app user is logged out of CareLink™ Personal.

CareLink™ Connect App User

If you are logged out of CareLink™ Personal in the app:

• You will not see pump and CGM data.
• You will receive notifications while the app is in the background.

MiniMed™ Mobile App User

If your MiniMed™ Mobile app user is logged out of CareLink™ Personal in the app:

• You will not be able to see their data.
• You will not receive notifications.
• Their HCP will not be able to access data/reports.

The user will see screens indicating they have been logged out.

ACTION: If you see this screen, tap [Proceed to Login] and log back into CareLink™ Personal.

ACTION: If your MiniMed™ Mobile app user sees this screen, they should tap [Continue] and log back into CareLink™ Personal.

CareLink™ Connect App Banners

"No Data From..." Banner

A "No data from..." banner appears in the Carelink™ Connect app when the MiniMed™ Mobile app:

• Is too far away from the pump.
• Has no internet connection.
• Is logged out of CareLink™ Personal.
• Has the Sync to CareLink™ feature off.

You may briefly see a "No data from..." banner when data is being refreshed.

ACTION: Check that the MiniMed™ Mobile app user:

• Is within 6 meters of the pump.
• Is connected to the internet (Wi-Fi or mobile data).
• Is logged in and connected to CareLink™ Personal.
• Has the Sync to CareLink™ feature on.

The option '[Send <Name> a message]' can be used to contact the MiniMed™ Mobile app user.

Visual Indicators:

• Current data appears for 15 minutes.
• After 15 minutes, data fields are dashed.
• No data message appears after 24 hours.

"No Internet Connection" Banner

A "No Internet Connection" banner appears when the CareLink™ Connect app has no internet connection.

ACTION: To address this, restore internet access on the CareLink™ Connect app.

Visual Indicators:

• Current data appears for 5 minutes.
• After 5 minutes, data fields are dashed or greyed out.

"No CareLink™ Connection" Banner

A "No Carelink™ Connection" banner appears when the CareLink™ Connect app:

• Is unable to communicate with CareLink™ Personal.
• The CareLink™ server experiences technical difficulties.

ACTION: Wait for the connection to the CareLink™ server to be restored (this should be rare) or contact the helpline to report.

Visual Indicators:

• Current data appears for 5 minutes.
• After 5 minutes, data fields are dashed or greyed out.

Dashes with No Banner

The Carelink™ Connect app displays what the pump or MiniMed™ Mobile app is displaying:

You will see '---' when the pump is displaying dashes.

• This may occur when updated SG data cannot be sent to the pump, e.g., due to water or obstacles/thick walls between the pump and transmitter.
• If you see dashes on the Carelink™ Connect app but the pump user says the pump is displaying an SG, then the SG will populate the app within 15 minutes.

Data Refresh

• The Carelink™ Connect app does not refresh data while in the background (when the app is not on the front screen).
• The CareLink™ Connect app will refresh when brought to the foreground.
• It may take up to 20 seconds to auto-refresh.

You may briefly see a "No data from..." banner when data is being refreshed.

Notifications

Notifications should occur when the app is in the foreground or background.

ACTION: If notifications are not received by the care partner:

• Ensure the app is open (not force closed).
• Ensure notifications are set up correctly in the app.
• Check phone settings to ensure notifications for the app are turned on.
• Choose which notifications to receive and whether a delay is desired:
• Tap [Edit].
• Tap alert category to see individual alerts.
• Tap [Expand] to customize each notification.