EPOS Sennheiser ADAPT 360 User Guide

Product Overview

Stay focused with Active Noise Cancellation (ANC) that reduces background noise, helping you concentrate in busy open offices and boosting productivity on-the-go. Ensure clear business calls with a solution optimized for Unified Communications (UC) and switch easily between devices as you multitask.

Enjoy an over-the-ear design and ergonomic ear pads that provide noise dampening and long-lasting comfort. With up to 46 hours of battery life and a foldable design, this headset is convenient for storage and transport, wherever your work schedule takes you. Enhance your performance with professional quality and a sleek, comfortable design available in black or white to suit your style.

The optional EPOS Manager and EPOS Connect software ensure optimal functionality. This headset offers great audio, durability, and performance for today's workplace.

Key Benefits & Features

• Concentrate in noisy environments: Active Noise Cancellation reduces background noise for increased work focus.
• Ensure clear calls: Certified for Microsoft Teams and optimized for UC.
• Switch effortlessly between devices: Multi-point connectivity allows simultaneous connection to any two Bluetooth® devices.
• Enjoy stylish, comfortable design: Contemporary look in black or white with soft, ergonomic ear pads for lasting comfort.
• High-quality stereo sound and reliable performance: Stream stereo music and benefit from up to 46 hours of battery life.

Additional Benefits & Features

• Launch Microsoft Teams instantly: Dedicated button for Microsoft Teams via BTD 800 USB dongle.
• Clearer office and mobile calls: Two advanced microphones optimize voice pick-up.
• Reduce distracting noise: Excellent noise dampening from large ear cups.
• Convenient and extremely portable: Robust, foldable headset design.
• Protect your headset: Includes a convenient storage pouch.
• Benefit from easy charging: Via USB cable with USB-C connector.
• Firmware updates: Easily update via EPOS Manager and EPOS Connect software.

⚠️ For safety instructions, consult the Safety Guide.

ℹ️ A list of accessories can be found on the product page at www.eposaudio.com.

Trademarks: Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. USB Type-C® and USB-C® are trademarks of USB Implementers Forum. Qualcomm aptX is a product of Qualcomm Technologies International, Ltd. All other trademarks are the property of their respective owners.

Package Contents

The package includes:

• EPOS ADAPT 360 or ADAPT 360 White Bluetooth headset
• Case
• BTD 800 USB or BTD 800 USB-C Bluetooth dongle
• USB cable with USB-C to USB-A connector
• Audio cable with 2.5 mm and 3.5 mm jack plug
• Quick Guide on the box
• Safety Guide
• Compliance sheet

Product Overview: Headset

Overview of the headset

The headset features a headband and earcups. The right side is marked with 'R'.

Buttons and Ports:

• Hook button
• Media control button
• Volume button
• Power & Mute button
• LED indicator
• Microphone
• Audio socket
• USB-C socket

Overview of the headset LED indications

*Once the headset is successfully connected, the LED goes off.

Product Overview: Headset Buttons

Power & Mute Button

Hook Button

Media Control Button

*These functions are not supported by all connected Bluetooth devices.

Volume Button

Product Overview: Dongle

Overview of the dongle

The dongle is available in two versions: BTD 800 USB (with USB-A plug) and BTD 800 USB-C (with USB-C plug). Both feature a Link LED and a Link button.

Overview of the dongle LED indications

Overview of the dongle button

Overview of the icons

• ? [Tap the button]
• DoubleClick [Press the button twice]
• Hold [Press and hold the button]
• ℹ️ Notes: Good to know
• ? Voice prompt is announced

Getting Started

Pairing the headset with Bluetooth® devices

⚠️ CAUTION: Danger of malfunction! The transmitted radio waves of mobile devices can impair the operation of sensitive and unprotected devices. Only use Bluetooth where it is permitted.

The headset complies with the Bluetooth 5.0 standard and supports profiles like Hands-Free Profile (HFP), Headset Profile (HSP), Audio Video Remote Control Profile (AVRCP), and Advanced Audio Distribution Profile (A2DP).

The headset can save up to eight paired devices. Pairing a ninth device overwrites the oldest one. You can connect to two paired devices simultaneously; connecting a new device requires disconnecting an existing one.

Connecting the headset via the dongle

To connect wirelessly to a computer, use the BTD 800 USB or BTD 800 USB-C dongle. The dongle and headset in bundles are pre-paired.

1. Turn the headset on (see page 10).
2. Plug the dongle into the USB port of your computer.

The dongle LED flashes blue while searching and turns dimmed blue upon successful connection. If Microsoft Teams is active, the dongle connects to Teams and its LED turns purple.

To manually pair the headset and dongle: Activate pairing mode on both by pressing and holding the headset's Power button and the dongle's button until their LEDs flash blue and red alternately. The dongle will light up dimmed blue once connected.

Pairing the headset via Bluetooth with a mobile device

1. Press and hold the headset's Power button for 4 seconds until the LED flashes blue and red. The headset is now in pairing mode.
2. Enable Bluetooth on your mobile device and start searching for Bluetooth devices (refer to your mobile device's manual).
3. Select "EPOS ADAPT 360" from the list to establish a Bluetooth connection.

The headset LED flashes blue twice when it finds a device and then turns off. To cancel pairing, press the Power button.

Installing the EPOS Connect software

The free EPOS Connect software allows configuration and updates for your headset. Download it from www.eposaudio.com/connect. Installation may require administrator rights.

For computer calls, install a softphone (VoIP Software) or consult your IT department.

Changing Audio settings for the headset – Microsoft® Windows

Windows usually sets audio devices automatically. If you experience no sound:

• Right-click the Audio icon in the system tray.
• Select "ADAPT 360" as the output speaker.
• Select "ADAPT 360" as the input microphone.

Using the Headset

⚠️ CAUTION: Hearing damage due to high volumes! Listening at high volume levels for long periods can lead to permanent hearing defects. Set the volume to a low level before putting on the headset and do not continuously expose yourself to high volumes.

Turning the headset on and connecting it

Press the Power button for 2 seconds. The headset turns on, indicated by a short blue LED flash. It automatically attempts to connect to available paired Bluetooth devices. A successful connection is indicated by the LED flashing blue twice before turning off. If the LED flashes red, no paired device was found.

ℹ️ The search function is deactivated while the audio cable is connected.

Turning the headset off

Press the Power button for 2 seconds. The LED flashes red 3 times and turns off. Volume settings are saved automatically.

Alternatively, you can charge the headset (page 19) or store it (page 20).

Adjusting and wearing the headset

For optimal sound quality and comfort:

• Position the headband over your head, with the 'R' marking on your right ear.
• Adjust the headset so your ears are comfortably covered by the ear pads, you feel even pressure, and the headband fits snugly.

Adjusting the volume

The headset has three independent volume settings:

1. Call volume (during an active call).
2. Audio volume (during audio streaming).
3. Volume for ring tone, tones, and voice prompts (in idle mode).

Use the Volume button to increase or decrease volume. A beep or double beep indicates maximum or minimum volume. Volume can also be adjusted on the connected device.

Adjusting the headset’s microphone volume for softphones

To set the microphone volume, initiate a call on your connected device and adjust the volume within your softphone application or PC audio settings.

Muting the microphone

Press the Power button to ? mute or unmute the microphone.

Using Active Noise Cancellation (ANC)

The headset uses ANC technology to reduce ambient noise, optimizing speech and background sound. You can activate ANC even when the headset is disconnected from any device, provided it is turned on and sufficiently charged.

DoubleClick Activates / deactivates ANC.

Turning TalkThrough on / off

TalkThrough allows communication with colleagues without removing the headset, even with ANC on. Audio playback is paused or muted.

DoubleClick Activates / deactivates TalkThrough.

Making Calls Using the Headset

Functions depend on the connected device.

Making a call

Initiate the call on your connected device or press the Hook button to initiate a call via your softphone. If the call isn't transferred automatically, consult your connected device's manual.

Accepting / rejecting / ending a call

When a call is received, you will hear a ring tone and the LED flashes blue.

• ? [Accept a call]
• Hold [Put an active call on hold (pause)]
• Reject [Reject a call]
• EndCall [End a call]

Redialing

• DoubleClick Redials the last number.
• [Cancel redialing]

Using the voice assistant / voice dial

The last connected Bluetooth device is used for voice assistant or voice dial. For Microsoft Cortana, see page 17.

• Hold 1s Activates voice assistant / voice dial.
• [Cancel voice assistant / voice dial]

Managing multiple calls

The headset supports connection to two Bluetooth devices and managing two calls simultaneously. An incoming call during an active call triggers a notification tone.

Accept / reject second call

• [Accepts the incoming call and puts the active call on hold]
• DoubleClick [Accepts the incoming call and ends the active call]
• Hold 1s [Rejects the incoming call and continues the active call]

Toggle between calls / end active call

• DoubleClick Toggles between the active and held call.
• [Ends the active call and makes the held call active]

Using Headset and Dongle with Microsoft® Teams / Cortana

Invoking Microsoft® Teams and check notifications

Plug the dongle into your computer's USB port. If Microsoft Teams is running, the dongle's LED automatically changes from blue to purple.

Start Microsoft Teams on your computer. The dongle connects to Teams, indicated by the LED turning purple.

The LED pulses purple to indicate:

• Meeting Join Notification
• Voice Mail Notification
• Missed Call Notification

Press the Hook button to check these notifications on your screen.

Activating and using Microsoft® Cortana

Activate and use Cortana, Microsoft's Personal Digital Assistant, via voice commands.

Press the Hook button. The dongle LED flashes purple while activating Cortana. The LED then lights up purple, indicating Cortana is ready.

Listening to Audio Using the Headset

Controlling media playback

Play media on your connected Bluetooth device. The dongle LED lights up blue.

• ▶️ Plays audio
• ⏸️ Pauses audio
• ⏭️ Plays the next track in the playlist
• ⏮️ Plays the previous track in the playlist
• [Press and hold] Fast-forwards the track.
• [Press and hold] Rewinds the track.

ℹ️ If you receive and accept a call, audio playback pauses and resumes after the call (if supported by the device).

Using the audio cable

Use the audio cable for playback when the battery is low or Bluetooth is restricted. Bluetooth deactivates upon connecting the audio cable.

1. Insert the 2.5 mm jack plug into the headset's audio socket and turn clockwise until it locks.
2. Connect the 3.5 mm jack plug to your mobile device's audio output.

To disconnect: Turn the plug counterclockwise to unlock and pull it out of the headset, then pull the plug from your mobile device. The headset will attempt to reconnect to paired Bluetooth devices.

ℹ️ Active Noise Cancellation (ANC) can be used as usual (see page 12).

Additional Functions

Charging the headset battery

Connect the supplied USB cable to the headset's USB socket and a computer's USB socket. The LED indicates charging status and turns off when fully charged.

To end charging, disconnect the USB cable. When the battery is flat, the headset turns off automatically.

Verifying remaining battery power

Some mobile devices display battery status. You can check remaining battery power anytime (except during a call) by pressing both Volume buttons. The LED flashes briefly, and a voice prompt announces the status. Below 20% battery, the LED flashes red, and "Recharge headset" is announced.

Storing and transporting the headset

To prevent nicks or scratches:

1. Fold the ear cups inwards towards the headband.
2. Store the headset in its case when not in use or when carrying it. Keep it in a clean, dry environment.

For extended periods of non-use, charge the battery every 3 months for about 1 hour.

If you leave the Bluetooth range

The Bluetooth range depends on the device and environmental conditions (e.g., walls). With a clear line of sight, the range is up to 25 meters (82 feet).

If audio quality deteriorates or the link breaks, re-enter the Bluetooth range. If you return within 5 minutes, the connection re-establishes. After 5 minutes, the connection breaks completely and requires manual re-establishment by tapping the Hook button.

Reconnecting / disconnecting Bluetooth

Reconnecting Bluetooth

Tap the headset's Hook button or the dongle's button. The headset LED flashes blue twice upon finding a device, and the dongle flashes blue and lights up dimmed blue.

Disconnecting Bluetooth

Double-tap the dongle's button. Bluetooth disconnects, and the LED flashes red 3 times.

ℹ️ Connecting the audio cable automatically deactivates Bluetooth.

Enabling / disabling voice prompts

In idle mode (no active call or audio playback), press and hold both Volume buttons until the headset announces voice prompts for on or off. If voice prompts are deactivated, you will hear tones instead.

Maintaining the Products and Updating the Firmware

Cleaning the products

⚠️ CAUTION: Liquids can damage electronics. Keep liquids away from the product. Do not use cleansing agents or solvents. Only use a dry cloth.

Replacing the ear pads

For hygiene, replace ear pads periodically. Spare pads are available from your EPOS partner.

1. Carefully remove the old ear pad from the ear cup.
2. Insert the new ear pad's fixation band (stitched line facing down) into the ear cup space.

Updating the firmware of the products

To update firmware, install the free EPOS Connect software (see page 9).

Updating the firmware of the headset

Connect the headset via USB cable to your computer. The LED will light up. Start EPOS Connect; the software will guide you through the update process.

Updating the firmware of the dongle

Plug the dongle into your computer's USB port. The LED will light up. Start EPOS Connect; the software will guide you through the update process.

If a Problem Occurs

If a problem persists or is not listed, contact your local EPOS partner or search at www.eposaudio.com for assistance.

Clearing the Pairing List (Reset)

Clearing the pairing list of the headset (Reset)

1. Press and hold the Power button until the LED flashes blue and red.
2. Simultaneously press the Media control button and the Power button. The LED flashes blue 3 times, clearing the pairing list. The headset then searches for Bluetooth devices (see page 7).

Clearing the pairing list of the dongle (Reset)

1. Plug the dongle into your computer's USB port. Press and hold the button until the LED flashes blue and red.
2. Double-press the dongle's button. The LED flashes purple 3 times, clearing the pairing list. The dongle then searches for Bluetooth devices (see page 7).

Specifications

Headset - General

Headset - Audio

Dongle BTD 800 USB

Dongle BTD 800 USB-C