User Guide for poly models including: DA Series USB Audio Processor
NOTEThe DA75 does not have any inline buttons. You must use your softphone interface to perform the tasks described here. Headset call control is a software feature and dependent on a compatible softphone.
Poly DA Series USB Audio Processor User Guide Contents Overview 3 Standard LEDs and functions 3 Microsoft Teams LEDs and functions* (Teams model only) 3 Setup 5 Compatible headsets 5 Load software 5 Daily use 6 Make/take/end calls 6 Volume 6 Mute 6 Launch Microsoft Teams (Teams model only) 6 Troubleshooting 8 What's in the box 10 Support 11 2 Overview / Standard LEDs and functions NOTE The DA75 does not have any inline buttons. You must use your softphone interface to perform the tasks described here. Icons Inline control Call button LEDs Flashing green Solid green Volume up / down buttons Mute / Hold button Solid red Flashing red Function Incoming call On a call Increases / decreases the listening volume Headset muted Call on hold Microsoft Teams LEDs and functions* (Teams model only) Icons Inline control LEDs Solid purple Call button / / Microsoft Teams button Flashing blue Solid blue Pulsing purple Volume up / down buttons Mute / Hold button Solid red Flashing red Function Headset connected; Microsoft Teams connected Incoming call On a call Microsoft Teams notification Increases / decreases the listening volume Headset muted Call on hold 3 NOTE * Requires Microsoft Teams variant and application 4 Setup Power on your DA Audio Processor by connecting it to your computer. Compatible headsets Load software Your DA connects with any Poly/Plantronics EncorePro 300/500/700 Series or Legacy Quick Disconnect (QD) headset. DA85-M models only For full Teams compatibility, connect to an EncorePro HW510 or HW520 headset. Customize your device behavior through advanced settings and options with Poly Lens Desktop App. Some softphones require the installation of Poly software to enable device call control (answer/end and mute) functionality. Download: poly.com/lens. NOTE Device settings are also available in Plantronics Hub Desktop App. Update your Poly device Keep your firmware and software up-to-date to improve performance and add new features to your Poly device. Update your device using your computer with Poly Lens Desktop App. Download at poly.com/lens. While updating: · Do not use your Poly device until the update is complete. · Do not start a second update from a second device. · Do not stream media. · Do not answer or place a call. 5 Daily use / Make/take/end calls NOTE The DA75 does not have any inline buttons. You must use your softphone interface to perform the tasks described here. Headset call control is a software feature and dependent on a compatible softphone. If you have not installed Poly Lens Desktop App (poly.com/software) or do not have a compatible softphone, press the headset call button first and then make/take/end the call using the softphone application. Answer or end a call Tap the Call button or use your softphone. Make a call Dial using your softphone application. Hold Press and hold the Hold button for 2 seconds to put a call on hold. The Hold LED flashes red. Volume Listening volume Press the Volume up (+) or Volume down (-) button. Adjust headset microphone volume (softphone) Place a test softphone call and adjust softphone volume and PC sound volume accordingly. Mute During an active call, tap the Mute button to mute or unmute your headset. Mute reminder If mute reminder is on, an alert repeats when you speak to remind you that mute is activated. Customize your settings in Poly Lens Desktop App. Launch Microsoft Teams (Teams model only) Your device has a Teams button to quickly view and use the Microsoft Teams desktop app. The Teams button pulses when you have a meeting or notification. · When not on a call, tap the Teams button to view Microsoft Teams app on your computer. · When the Teams button LED pulses purple, tap to view your Teams notifications or meeting. 6 NOTE Teams model and open Teams desktop application required. Teams mobile application is not supported. 7 Troubleshooting The headset audio is not working as expected when connected to my computer. · Make sure the softphone you are using is supported by viewing poly.com/SoftphoneCompatibility . · Ensure that only one softphone application is opened at a time. · Be sure you have the Poly Lens Desktop App installed. · For best performance, ensure your headset firmware is up-to-date. See Update firmware. · Ensure that the headset is the default sound device by going to your Sound Control Panel (Windows) or your Sound System Preferences (Mac). I cannot hear the caller. · Your DA audio processor is not set as the default audio device. Ensure that the DA (DA75/DA85) is the default sound device by going to your Sound Control Panel (Windows) or your Sound System Preferences (Mac). · Listening volume is too low. Press the volume up button on the headset. Callers cannot hear me. · Headset is muted. Press the mute button on the DA to unmute the microphone. · Headset microphone boom is aligned incorrectly. Align headset boom with your mouth. · Your DA audio processor is not set as the default audio device. Ensure that the DA (DA75/DA85) is the default sound device by going to your Sound Control Panel (Windows) or your Sound System Preferences (Mac). Sound in headset is distorted. I can hear echo in headset. · Reduce speaking and/or listening volume on the computer using your softphone application. · Headset microphone boom is aligned incorrectly. Align headset boom with your mouth. · If the distortion is still present, lower the volume on the DA. My headset stops responding to button presses. · When a PC goes into standby or hibernation, the DA audio processor is no longer powered on. Be sure your PC is in an active state. (Teams model only) Microsoft Teams does not launch on desktop when I press the Teams button. Microsoft Teams is not set as your target softphone. Change the target softphone in Poly Lens Desktop App. (Teams model only) Yes, while your headset is optimized for Microsoft Teams, it can be Does my Microsoft configured to use with other supported softphones. Set your target Teams-enabled headset phone with the Poly Lens Desktop App. work with other softphones? When you configure another softphone, the Call button: · doesn't interact with Teams · doesn't go to Teams notifications 8 · will not launch Cortana 9 What's in the box Contents may vary by product. DA inline controller with combined USB-A and USB- C cable Quick start guide 10 Support NEED MORE HELP? poly.com/support Plantronics, Inc. 345 Encinal Street Santa Cruz, CA 95060 United States Plantronics B.V. Scorpius 171 2132 LR Hoofddorp Netherlands © 2021 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo are trademarks of Plantronics, Inc. All other trademarks are the property of their respective owners. Manufactured by Plantronics, Inc. Model ID: DA75, DA85, DA85-M 220141-06 06.21AH XSL Formatter V6.6 MR7 for Windows (x64) : 6.6.9.39847 (2019-07-29T09:58 09) Antenna House PDF Output Library 6.6.1477 (Windows (x64))