Reliable and Long Lasting
MOTOTRBO devices are designed and built for long-lasting performance, but equipment failures can still occur. Components can fail, and software can become outdated, leading to users being out of communication with their team. Having a plan to restore communications quickly is critical for a smooth-running business.
All MOTOTRBO devices purchased from Motorola Solutions include standard eligibility for software updates, technical support, and hardware repair. To maintain your MOTOTRBO radio for optimal performance, optional service packages are available to provide extended and enhanced protection, including coverage for accidental damage and normal wear and tear.
Service Features
Hardware Repair (Manufacturing Defects)
Manufacturing defect repair covers the repair of any MOTOTRBO radios that fail due to a manufacturing issue. Repairs are performed to the highest quality standards by trained technicians at a central repair facility.
Hardware Repair Including Wear and Tear
Extended cover allows for the repair of both manufacturing defects and normal wear and tear.
Hardware Repair Including Accidental Damage
Our ultimate hardware cover includes repair for manufacturing defects, normal wear and tear, and accidental damage, providing complete peace of mind for your radio fleet.
Software Updates
Motorola Solutions continuously innovates, releasing new features through certified and tested software. Take advantage of these updates and enhancements, including the latest cybersecurity updates, to access the newest software versions for your radio.
Remote Technical Support
Experienced technologists are available to help isolate and resolve issues with your MOTOTRBO radios. With an extensive knowledge base, trained and certified technical engineers, and leading escalation procedures, this team can troubleshoot and provide resolutions for a wide range of technical issues.
Device Maintenance
MOTOTRBO radios can be programmed to alert users to upcoming maintenance events, helping you proactively maintain your radio fleet in optimal condition. The preventive maintenance alert (part number HKVN4940) prompts users to schedule a regular service check. The SMA alert notifies users when their service agreement is approaching its end, and the battery alert warns when the radio's battery is nearing the end of its serviceable life.
Service Tiers
Standard Cover
[standard coverage] Protection against the most common issues.
Optional Service Offers
[optional coverage] Enhanced coverage for additional peace of mind.
Standard and Optional Services
Models: R2, XiR C2660 / C2620 / C1200, SL1M, XiR M3188 / XiR M3688
| Service | WARRANTY (STANDARD) | ESSENTIAL SERVICE (OPTIONAL) | ESSENTIAL SERVICE (OPTIONAL) |
|---|---|---|---|
| Software updates entitlement | 2 years | 3 years | 5 years |
| Remote technical support | 2 years | 3 years | 5 years |
| Hardware repair (manufacturing defects only) | 2 years | 3 years | 5 years |
| Hardware repair (normal wear & tear) | — | 3 years | 5 years |
Models: R5, R7, R7Ex
| Service | ESSENTIAL SOFTWARE (OPTIONAL) | ESSENTIAL SERVICE (STANDARD) | ESSENTIAL SERVICE WITH ACCIDENTAL DAMAGE (OPTIONAL) |
|---|---|---|---|
| Software updates entitlement | 5 years | 5 years | 5 years |
| Remote technical support | 5 years | 5 years | 5 years |
| Hardware repair (manufacturing defects only) | 2 years | 5 years | 5 years |
| Hardware repair (normal wear & tear) | — | 5 years | 5 years |
| Hardware repair (accidental damage) | — | — | 5 years |
¹ Not available in Australia, Hong Kong, Japan, Korea, New Zealand or Taiwan.
Model: Ion
| Service | WARRANTY (STANDARD) |
|---|---|
| Software updates entitlement | Critical bug fix until 2029 |
| Remote technical support | 2 years |
| Hardware repair (manufacturing defects only) | 2 years |
Models: SL2M, XiR E8600i, XiR P8600Ex, XiR M6660, XiR M8600i
| Service | ESSENTIAL SOFTWARE (OPTIONAL) | JUMPSTART (STANDARD) | JUMPSTART (OPTIONAL) |
|---|---|---|---|
| Software updates entitlement | 3 years | 3 years | 5 years |
| Remote technical support | 3 years | 3 years | 5 years |
| Hardware repair (manufacturing defects only) | 3 years | 3 years | 5 years |
| Hardware repair (normal wear & tear) | — | 3 years | 5 years |
Benefits of Software Updates
New system releases are regularly issued for MOTOTRBO, including updated software for devices, infrastructure, and system programming and management tools. Protect your radio investment with the latest software and extend the usable lifetime of your MOTOTRBO infrastructure and devices with increased capability, security, and reliability.
- [feature enhancements] Benefit from feature and performance enhancements
- [system availability/stability] Improve system availability and stability
- [system integration] Ensure compatibility for integration with other devices and systems
- [new features] Add new features and functionality
- [cybersecurity updates] Protect your system with the latest cybersecurity updates
Learn More
To learn more, visit: motorolasolutions.com/MOTOTRBO
These models and services are available in Motorola Solutions APAC region only. Service offers are available on purchases from Motorola Solutions from July 2025. Availability varies and is subject to individual country law and regulations. All specifications shown are typical unless otherwise stated and are subject to change without notice. MOTOROLA, MOTO, MOTOROLA SOLUTIONS and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under license. All other trademarks are the property of their respective owners. ©2025 Motorola Solutions, Inc. All rights reserved.
