BenQ CinePrime Series W2700/HT3550 4K Digital Projector User Manual

User Manual for Benq models including: Digital Projector, W2700, HT3550

User Manual

BenQ

Digital Projector User Manual

manual or otherwise, without the prior written permission of BenQ Corporation. Disclaimer BenQ Corporation makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties, merchantability or fitness for any particular purpose.

User Manual

2. Press on the projector or on the remote control to start the projector. The power indicator flashes green and stays green when the projector is on. The start up procedure takes about 30 seconds. In the later stage of start up, a startup logo is projected.

File Info : application/pdf, 42 Pages, 3.66MB

B1D49f8zH5S

Digital Projector
User Manual

CinePrime Series l W2700 / HT3550

V1.00

Warranty and Copyright information
Limited warranty
BenQ warrants this product against any defects in material and workmanship, under normal usage and storage. Proof of purchase date will be required with any warranty claim. In the event this product is found to be defective within the warranty period, BenQ's only obligation and your exclusive remedy shall be replacement of any defective parts (labor included). To obtain warranty service, immediately notify the dealer from which you purchased the product of any defects. Important: The above warranty shall be void if the customer fails to operate the product in accordance with BenQ's written instructions, especially the ambient humidity must be in-between 10% and 90%, temperature in-between 0°C and 35°C, altitude lower than 4920 feet, and avoiding to operate the projector in a dusty environment. This warranty gives you specific legal rights, and you may have other rights which vary from country to country. For other information, please visit www.BenQ.com.
Copyright
Copyright © 2018 by BenQ Corporation. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of BenQ Corporation.
Disclaimer
BenQ Corporation makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties, merchantability or fitness for any particular purpose. Further, BenQ Corporation reserves the right to revise this publication and to make changes from time to time in the contents hereof without obligation to notify any person of such revision or changes. *DLP, Digital Micromirror Device and DMD are trademarks of Texas Instruments. Others are copyrights of their respective companies or organizations.
Patents
Please go to http://patmarking.benq.com/ for the details on BenQ projector patent coverage.
2 Warranty and Copyright information

Table of Contents
Warranty and Copyright information ................................................................................ 2 Important safety instructions .............................................................................................. 4 Introduction .......................................................................................................................... 7
Shipping contents ....................................................................................................................................... 7 Projector exterior view ............................................................................................................................ 8 Controls and functions.............................................................................................................................. 9 Positioning your projector ................................................................................................. 11 Choosing a location ................................................................................................................................. 11 Obtaining a preferred projected image size....................................................................................... 12 Shifting the projection lens .................................................................................................................... 13 Mounting the projector .......................................................................................................................... 13 Adjusting the projected image............................................................................................................... 15 Connection .......................................................................................................................... 16 Operation ............................................................................................................................ 17 Starting up the projector ........................................................................................................................ 17 Using the menus ....................................................................................................................................... 19 Securing the projector ............................................................................................................................ 20 Switching input signal ............................................................................................................................... 21 Presenting from a Media Reader........................................................................................................... 22 Shutting down the projector ................................................................................................................. 22 Direct power off ...................................................................................................................................... 22 Menu operation ................................................................................................................... 23 PICTURE menu ..................................................................................................................................... 23 DISPLAY menu ...................................................................................................................................... 27 INSTALLATION menu...................................................................................................................... 28 SYSTEM SETUP: BASIC menu...................................................................................................... 29 SYSTEM SETUP: ADVANCED menu ........................................................................................ 30 INFORMATION menu ....................................................................................................................... 31 Maintenance ........................................................................................................................ 32 Care of the projector .............................................................................................................................. 32 Lamp information ..................................................................................................................................... 32 Troubleshooting ................................................................................................................. 38 Specifications ...................................................................................................................... 39 Projector specifications .......................................................................................................................... 39 Dimensions ................................................................................................................................................ 40 Timing chart............................................................................................................................................... 41
Table of Contents 3

Important safety instructions

Your projector is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that you follow the instructions mentioned in this manual and marked on the product.

1. Please read this manual before you operate your projector. Save it for future reference.
2. Do not look straight at the projector lens during operation. The intense light beam may damage your eyes.

6. In some countries, the line voltage is NOT stable. This projector is designed to operate safely within a mains voltage between 100 to 240 volts AC, but could fail if power cuts or surges of ±10 volts occur. In areas where the mains voltage may fluctuate or cut out, it is recommended that you connect your projector through a power stabilizer, surge protector or uninterruptible power supply (UPS).

3. Refer servicing to qualified service personnel.

7. Do not block the projection lens with any objects when the projector is under operation as this could cause the objects to become heated and deformed or even cause a fire. To temporarily turn off the lamp, use the blank function.

4. Always open the lens shutter (if any) or remove the lens cap (if any) when the projector lamp is on.
5. The lamp becomes extremely hot during operation. Allow the projector to cool for approximately 45 minutes prior to removing the lamp assembly for replacement.

8. Do not operate lamps beyond the rated lamp life. Excessive operation of lamps beyond the rated life could cause them to break on rare occasions.

4 Important safety instructions

9. Never replace the lamp assembly or any electronic components unless the projector is unplugged.

13. Always place the projector on a level,
horizontal surface during operation.
- Do not use if tilted at an angle of more than 10 degrees left to right, nor at angle of more than 15 degrees front to back. Using the projector when it is not fully horizontal may cause a malfunction of, or damage to, the lamp.

10. Do not place this product on an unstable cart, stand, or table. The product may fall, sustaining serious damage.

14. Do not stand the projector on end vertically. Doing so may cause the projector to fall over, causing injury or resulting in damage to the projector.

11. Do not attempt to disassemble this projector. There are dangerous high voltages inside which may cause death if you should come into contact with live parts. The only user serviceable part is the lamp which has its own removable cover.
Under no circumstances should you ever undo or remove any other covers. Refer servicing only to suitably qualified professional service personnel.

15. Do not step on the projector or place any objects upon it. Besides probable physical damage to the projector, doing so may result in accidents and possible injury.

12. Do not block the ventilation holes.
- Do not place this projector on a blanket, bedding or any other soft surface.
- Do not cover this projector with a cloth or any other item.
- Do not place inflammables near the projector.

16. When the projector is under operation, you may sense some heated air and odor from its ventilation grill. It is a normal phenomenon and not a product defect.

If the ventilation holes are seriously obstructed, overheating inside the projector may result in a fire.

Important safety instructions 5

17. Do not place liquids near or on the projector. Liquids spilled into the projector may cause it to fail. If the projector does become wet, disconnect it from the power supply's power outlet and call BenQ to have the projector serviced.

20. Do not place this projector in any of the
following environments.
- Space that is poorly ventilated or confined. Allow at least 50 cm clearance from walls and free flow of air around the projector.
- Locations where temperatures may become excessively high, such as the inside of a car with all windows rolled up.
- Locations where excessive humidity, dust, or cigarette smoke may contaminate optical components, shorten the projector's life span and darken the image.

18. This product is capable of displaying inverted images for ceiling/wall mount installation.

- Locations near fire alarms
- Locations with an ambient temperature above 40°C / 104°F
- Locations where the altitudes are higher than 3000 m (10000 feet).

19. This apparatus must be earthed.

3000 m (10000 feet)

0 m (0 feet)
Hg - Lamp contains mercury. Manage in accordance with local disposal laws. See www.lamprecycle.org.

6 Important safety instructions

Introduction
Shipping contents
Carefully unpack and verify that you have all of the items shown below. If any of these items are missing, please contact your place of purchase.
Standard accessories

Projector

Remote control with batteries

User manual CD

Quick start guide

Warranty card*

Power cord

· The supplied accessories will be suitable for your region, and may differ from those illustrated. · *The warranty card is only supplied in some specific regions. Please consult your dealer for detailed information.

Optional accessories

1. Spare lamp kit

2. 3D glasses

Replacing the remote control batteries
1. Press and open the battery cover, as illustrated.
2. Remove the old batteries (if applicable) and install two AAA batteries. Make sure that the positive and negative ends are positioned correctly, as illustrated.
3. Replace the battery cover until it clicks into place.

· Avoid leaving the remote control and batteries in an excessive heat or humid environment like the kitchen, bathroom, sauna, sunroom or in a closed car.
· Replace only with the same or equivalent type recommended by the battery manufacturer.
· Dispose of the used batteries according to the manufacturer's instructions and local environment regulations for your region.
· Never throw the batteries into a fire. There may be danger of an explosion.
· If the batteries are dead or if you will not be using the remote control for an extended period of time, remove the batteries to avoid damage to the remote control from possible battery leakage.

Introduction 7

Projector exterior view

1
2 3 4
20 2

4
6 5

7 8
9 2 10

15 16 17 18

20 2

1. Lamp cover 2. Adjuster feet 3. Projection lens 4. IR remote sensor 5. External control panel
(See Controls and functions on page 9.) 6. Lens shift wheel 7. Zoom ring 8. Focus ring 9. Kensington anti-theft lock slot 10. Vent (air inlet) 11. 12V DC output terminal
Triggers external devices such as an electric screen or light control, etc.

12. RS-232 control port 13. USB Mini-B port (for firmware upgrades) 14. USB Type-A port (USB 3.0: 5V 1.5A media
reader/drive, firmware download) 15. HDMI 1/ HDMI 2 input port (Version 2.0b) 16. USB Type-A port (USB 2.0: 2.5A power
supply) 17. SPDIF output port 18. Audio output jack 19. AC power jack 20. Wall mount holes 21. Vent (air exhaust) 22. Security bar

8 Introduction

Controls and functions

Projector & Remote control
All the key presses described in this document are available on the remote control or projector.

3 7
4

18 19

1. OK Confirms the selected On-Screen Display (OSD) menu item. When Keystone OSD pops up, long press for 2 seconds to reset Keystone.
2. POWER Toggles the projector between standby mode and on.
ON/ Off
Toggles the projector between standby mode and on. 3. BACK Goes back to previous OSD menu, exits and saves menu settings. 4. MENU Turns on the On-Screen Display (OSD) menu. 5. POWER indicator light/TEMPerature warning light/LAMP indicator light (See Indicators on page 37.) 6. Arrow keys ( , , , ) When the On-Screen Display (OSD) menu is activated, these keys are used as directional arrows to select the desired menu items and to make adjustments.
Keystone keys ( , ) Displays the keystone correction page.
Volume keys / Decreases or increase the projector volume. 7. SOURCE Displays the source selection bar.
8. Keystone correction key Displays the Keystone correction menu.
9. LUMI EXPERT Not operational on this projector.
10. Toggles projector audio between on and off.

Introduction 9

11. SOUND MODE

18. CINEMA MASTER

Displays the SOUND MODE menu.

Displays the CinemaMaster menu. See

12. Picture quality adjustment keys (BRIGHT,

CinemaMaster on page 26.

CONTRAST, COLOR TEMP, COLOR 19. HDR

MANAGE, GAMMA, SHARP)

Displays the HDR menu.

Displays the setting bars for adjustments of the

appropriate picture quality values.

20. Volume keys /

13. DYNAMIC IRIS

Decreases or increases the projector volume.

Enables or Disables the Dynamic Iris.

21. 3D

14. LIGHT MODE

Displays the 3D menu.

Selects a suitable lamp power from among the 22. PIC MODE

provided modes.

Displays the Picture Mode menu.

15. LIGHT
Turns on the remote control backlight for a few seconds. To keep the backlight on, press any other key while the backlight is on. Press the key again to turn the backlight off.
16. DEFAULT
Resets to default value for all of adjustment bars menu when doing adjustment.

When Keystone OSD pops up, long press for 2 seconds to enable Auto Keystone.
23. ECO BLANK
Used to hide the screen picture.
Do not block the projection lens from projecting as this could cause the blocking object to become heated and deformed or even cause a fire.

17. TEST PATTERN

Displays the TEST PATTERN.

Remote control effective range

The remote control must be held at an angle within 30 degrees perpendicular to the projector's IR remote control sensor(s) to function correctly. The distance between the remote control and the sensor(s) should not exceed 8 meters (~ 26 feet).

Make sure that there are no obstacles between the remote control and the IR sensor(s) on the projector that might obstruct the infra-red beam.

· Operating the projector from the front

· Operating the projector from the top

Approx. +30º

10 Introduction

Positioning your projector

Choosing a location

Before choosing an installation location for your projector, take the following factors into consideration: · Size and position of your screen · Electrical outlet location · Location and distance between the projector and the rest of your equipment

You can install your projector in the following ways.

1. Front Table
Select this location with the projector placed on the table in front of the screen. This is the most common way to position the projector for quick setup and portability.

2. Rear Table
Select this location with the projector placed on the table behind the screen. Note that a special rear projection screen is required.

3. Front Ceiling

4. Rear Ceiling

Select this location with the projector suspended Select this location with the projector suspended

upside-down in front of the screen. Purchase the upside-down from behind the screen. Note that a

BenQ Projector Ceiling/Wall Mount Kit from your special rear projection screen and the BenQ

dealer to mount your projector.

Projector Ceiling/Wall Mount Kit are required for

this installation location.

After turning on the projector, go to INSTALLATION Menu > Projector Position and press / to select a setting.
Positioning your projector 11

Obtaining a preferred projected image size
The distance from the projector lens to the screen, the zoom setting (if available), and the video format each factors in the projected image size.
Projection dimensions

16:9 Screen diagonal H

Screen Center of lens

Vertical Offset

Projection distance

· The screen aspect ratio is 16:9 and the projected picture is in a 16:9 aspect ratio

Screen size

Diagonal

Inch

H (mm) mm

762

374

1016

498

1270

623

1524

747

1778

872

2032

996

2286

1121

100

2540

1245

110

2794

1370

120

3048

1494

130

3302

1619

140

3556

1743

150

3810

1868

160

4064

1992

170

4318

2117

180

4572

2241

190

4826

2366

200

5080

2491

210

5334

2615

220

5588

2740

230

5842

2864

240

6096

2989

250

6350

3113

260

6604

3238

270

6858

3362

280

7112

3487

290

7366

3611

300

7620

3736

W (mm)
664 886 1107 1328 1550 1771 1992 2214 2435 2657 2878 3099 3321 3542 3763 3985 4206 4428 4649 4870 5092 5313 5535 5756 5977 6199 6420 6641

Distance from screen (mm)

Min length

Max length

(max. zoom)

Average

(min. zoom)

718

835

952

973

1129

1284

1228

1423

1617

1483

1717

1950

1738

2010

2281

1993

2303

2613

2248

2597

2946

2502

2890

3278

2758

3184

3610

3012

3478

3943

3268

3772

4275

3521

4064

4607

3777

4358

4939

4031

4652

5272

4288

4946

5604

4541

5239

5936

4798

5533

6268

5050

5826

6601

5306

6120

6933

5560

6413

7265

5817

6707

7597

6072

7001

7930

6324

7293

8262

6583

7589

8594

6837

7882

8926

7092

8176

9259

7347

8469

9591

7599

8761

9923

Vertical offset (mm)
19 26 33 40 47 54 61 68 74 81 88 95 102 109 116 123 130 136 143 150 157 164 171 178 185 191 198 205

For example, if you are using a 120-inch screen, the recommended projection distance is 3478 mm.

12 Positioning your projector

If your measured projection distance is 5000 mm, the closest match in the "Distance from screen (mm)" column is 4946 mm. Looking across this row shows that a 170'' (about 4.3 m) screen is required.
· All measurements are approximate and may vary from the actual sizes. BenQ recommends that if you intend to permanently install the projector, you should physically test the projection size and distance using the actual projector in situ before you permanently install it, so as to make allowance for this projector's optical characteristics. This will help you determine the exact mounting position so that it best suits your installation location.
· To optimize your projection quality, we suggest doing the projection by following the values in the non-gray cells. · The values in the gray cells are for reference only.
Shifting the projection lens
1V
Desk-front projection
min. 0 V max. 0.1 V
· Please stop turning the afjustment knob when you hear a clicking sound indicating the the knob has reached its limit. Over-turning the knob may cause damage.
Mounting the projector
If you intend to mount your projector, we strongly recommend that you use a proper fitting BenQ projector mounting kit and that you ensure it is securely and safely installed. If you use a non-BenQ brand projector mounting kit, there is a safety risk that the projector may fall down due to an improper attachment through the use of the wrong gauge or length screws.
Before mounting the projector
· Purchase a BenQ projector mounting kit from the place you purchased your BenQ projector. · BenQ recommends that you also purchase a separate Kensington lock compatible security cable and
attach it securely to both the Kensington lock slot on the projector and the base of the mounting bracket. This will perform the secondary role of restraining the projector should its attachment to the mounting bracket become loose. · Ask your dealer to install the projector for you. Installing the projector on your own may cause it to fall and result in injury. · Take necessary procedures to prevent the projector from falling off such as during an earthquake. · The warranty doesn't cover any product damage caused by mounting the projector with a non-BenQ brand projector mounting kit.
Positioning your projector 13

· Consider the surrounding temperature where the projector is ceiling/wall mounted. If a heater is used, the temperature around the ceiling/wall may be higher than expected.
· Read the user manual for the mounting kit about the range of torque. Tightening with torque exceeding the recommended range may cause damage to the projector and subsequently falling off.
· Make sure the power outlet is at an accessible height so that you can easily shut down the projector.

Ceiling/Wall mount installation diagram

Ceiling/Wall mount screw: M4 (Max L = 25 mm; Min L = 20 mm)

222.3

108

175

47.3 49.7

118 226

57 104.3 154

Unit: mm

14 Positioning your projector

Adjusting the projected image
Adjusting the projection angle
If the projector is not placed on a flat surface or the screen and the projector are not perpendicular to each other, the projected image becomes trapezoidal. You can screw the adjuster feet to fine-tune the horizontal angle. To retract the feet, screw the adjuster feet in a reverse direction.
Do not look into the lens while the lamp is on. The strong light from the lamp may cause damage to your eyes.

Fine-tuning the image size and clarity
Adjust the projected image to the size that you need using the zoom ring.

Sharpen the image by rotating the focus ring.

Correcting keystone

Keystoning refers to the situation where the projected image is noticeably wider at either the top or bottom. It occurs when the projector is not perpendicular to the screen.

To correct this, esides adjusting the height of the projector, you can use Auto Keystone or Keystone manually correct it following one of the these steps.

· Using the remote control or projector

Press on the remote control or / on the projector to

display the Keystone correction page. Press to correct

keystoning at the top of the image. Press to correct keystoning at the bottom of the image. When Keystone OSD

Press / .

pops up, long press OK for 2 seconds to reset Keystone.

When Keystone OSD pops up, long press PIC MODE for 2 seconds to enable Auto Keystone.

Positioning your projector 15

Connection
When connecting a signal source to the projector, be sure to: 1. Turn all equipment off before making any connections. 2. Use the correct signal cables for each source. 3. Ensure the cables are firmly inserted.
Notebook or desktop computer A/V device

1 12V Trigger for screen control

2 HDMI cable

Speakers

3 USB cable (Mini-B to A type) 4 Audio cable

4
5 SPDIF cable

6 5

USB cable (A to Micro B type) 6 connect to the power port of
HDMI wireless dongle
7 HDMI wireless dongle

USB Storage Device for Media

Reader, Firmware Upgrade

9 RS232 cable

· In the connections above, some cables may not be included with the projector (see Shipping contents on page 7). They are commercially available from electronics stores.
· The connection illustrations are for reference only. The rear connecting jacks available on the projector vary with each projector model.
· Many notebooks do not turn on their external video ports when connected to a projector. Usually a key combo like FN + function key with a monitor symbol turns the external display on/off. Press FN and the labeled function key simultaneously. Refer to your notebook's documentation to find your notebook's key combination.
· If the selected video image is not displayed after the projector is turned on and the correct video source has been selected, check that the video source device is turned on and operating correctly. Also check that the signal cables have been connected correctly.
· The built-in speaker(s) will be muted when the AUDIO OUT jack is connected.

16 Connection

Operation
Starting up the projector
1. Plug the power cord. Turn on the power outlet switch (where fitted). The power indicator on the projector lights orange after power has been applied.
2. Press on the projector or on the remote control to start the projector. The power indicator flashes green and stays green when the projector is on. The start up procedure takes about 30 seconds. In the later stage of start up, a startup logo is projected. (If necessary) Rotate the focus ring to adjust the image clearness.
3. If this is the first time you turn on the projector, the setup wizard appears to guide you through setting up the projector. If you have already done this, skip this step and move on to the next step. · Use the arrow keys ( / / / ) on the projector or remote control to move through the menu items. · Use OK to confirm the selected menu item. Step 1: Specify Projector Position. For more information about projector position, see Choosing a location.
Step 2: Specify OSD Language.
Step 3: Specify Vertical Keystone.
Operation 17

Step 4: Specify Auto Source. Select On if you want the projector to always search for available signals automatically when the projector is turned on. Now you've completed the initial setup.
4. If you are prompted for a password, press the arrow keys to enter a 6-digit password. See Utilizing the password function on page 20.
5. Switch all of the connected equipment on. 6. The projector will search for input signals. The current input signal being scanned appears. If the
projector does not detect a valid signal, the message "No Signal" will continue displaying until an input signal is found. You can also press SOURCE to select your desired input signal. See Switching input signal on page 21.
· Please use the original accessories (e.g. power cord) to avoid possible dangers such as electric shock and fire. · If the projector is still hot from previous activity, it will run the cooling fan for approximately 90 seconds before
energizing the lamp. · The Setup Wizard screenshots are for reference only and may differ from the actual design. · If the frequency/resolution of the input signal exceeds the projector's operating range, you will see the message
"Out of Range" displayed on the background screen. Please change to an input signal which is compatible with the projector's resolution or set the input signal to a lower setting. See Timing chart on page 41. · If no signal is detected for 3 minutes, the projector automatically enters saving mode.
18 Operation

Using the menus
The projector is equipped with On-Screen Display (OSD) menus for making various adjustments and settings.

The OSD screenshots below are for reference only, and may differ from the actual design.
Below is the overview of the OSD menu.

Main menu
1
icon

4 Current input signal

5 3

2 Main menu

5 Status

Press BACK to go

3 Sub-menu

6 to the previous page

or to exit.

To access the OSD menu, press MENU on the projector or remote control. · Use the arrow keys ( / ) on the projector or remote control to move through the main menu items. · Use the arrow keys ( / ) on the projector or remote control to move through the sub-menu items. · Use the arrow keys ( / ) on the projector or remote control to adjust the settings or press OK on
the projector or remote control to enter the sub-menu. · Press MENU twice* on the projector or remote control to leave and save the settings. *The first press leads you back to the main menu and the second press closes the OSD menu.

Operation 19

Securing the projector
Using a security cable lock
The projector has to be installed in a safe place to prevent theft. Otherwise, purchase a lock, such as the Kensington lock, to secure the projector. You can locate a Kensington lock slot on the rear side of the projector. See item 9 on page 8.
A Kensington security cable lock is usually a combination of key(s) and the lock. Refer to the lock's documentation for finding out how to use it.
Utilizing the password function
Setting a password
1. Go to SYSTEM SETUP: ADVANCED Menu > Password. Press OK. The password setting page appears.
2. Highlight Change Password and press OK.
3. The four arrow keys ( , , , ) respectively represent 4 digits (1, 2, 3, 4). According to the password you desire to set, press the arrow keys to enter six digits for the password.
4. Confirm the new password by re-entering the new password. Once the password is set, the OSD menu returns to the Password page.
5. To activate the Power On Lock function, press / to highlight Power On Lock and press / to select On. Input the password again.
· The digits being input will display as asterisks on-screen. Make a note of your selected password and keep it in a safe place in advance or right after the password is entered so that it is available to you should you ever forget it.
· Once a password has been set and the power on lock is activated, the projector cannot be used unless the correct password is entered every time the projector is started.
If you forget the password
If you enter the wrong password, the password error message will appear, and the Input Current Password message follows. If you absolutely do not remember the password, you can use the password recall procedure. See Entering the password recall procedure on page 20.
If you enter an incorrect password 5 times in succession, the projector will automatically shut down in a short time.
Entering the password recall procedure
1. Press and hold OK for 3 seconds. The projector will display a coded number on the screen.
2. Write down the number and turn off your projector.
3. Seek help from the local BenQ service center to decode the number. You may be required to provide proof of purchase documentation to verify that you are an authorized user of the projector.
20 Operation

Changing the password
1. Go to SYSTEM SETUP: ADVANCED Menu > Password > Change Password. 2. Press OK. The message "Input Current Password" appears. 3. Enter the old password.
· If the password is correct, another message "Input New Password" appears. · If the password is incorrect, the password error message will appear, and the message "Input Current Password" appears for your retry. You can press BACK to cancel the change or try another password. 4. Enter a new password. 5. Confirm the new password by re-entering the new password.
Disabling the password function
To disable password protection, go to SYSTEM SETUP: ADVANCED Menu > Password > Power On Lock and press / to select Off. The message "Input Current Password" appears. Enter the current password.
· If the password is correct, the OSD menu returns to the password setting page. You will not have to enter the password next time turning on the projector. · If the password is incorrect, the password error message will appear, and the message "Input Current Password" appears for your retry. You can press BACK to cancel the change or try another password.
Though the password function is disabled, you need to keep the old password in hand should you ever need to re-activate the password function by entering the old password.
Switching input signal
The projector can be connected to multiple devices at the same time. However, it can only display one full screen at a time. When starting up, the projector automatically searches for the available signals. Be sure the SYSTEM SETUP: BASIC Menu > Auto Source menu is On if you want the projector to automatically search for the signals. To select the source: 1. Press SOURCE. A source selection bar appears. 2. Press / until your desired signal is selected and press OK.
Once detected, the selected source information will appear at the corner of the screen for seconds. If there is multiple equipment connected to the projector, repeat steps 1-2 to search for another signal.
· The brightness level of the projected image will change accordingly when you switch between different input signals.
· For best display picture results, you should select and use an input signal which outputs at the projector's native resolution. Any other resolutions will be scaled by the projector depending upon the "aspect ratio" setting, which may cause some image distortion or loss of picture clarity. See Aspect Ratio on page 28.
Operation 21

Presenting from a Media Reader
The USB port on the projector allows you to browse the image and document files stored on a USB flash drive connected to the projector. It can elimate the need for a computer source.

Supported files formats

Video format · MPEG1

Audio format · MPEG1/2 Layer1

· MPEG4

· MPEG1/2 Layer2

· H.263

· FLAC

· Motion JPEG

Photo format · JPEG Base-line · JPEG Progressive · PNG non-interlace · PNG interlace · BMP

Viewing files
1. Plug a USB flash drive into the MEDIA READER port of the projector.
2. Press SOURCE and select Media Reader. The projector displays the built in media reader main page.
3. Press / / / to select and press OK to enter the sub-folder or display a file.
4. After a file is displayed, press OK to call out the function bar. You can press / to select the function and press OK to enact the selected item.

Shutting down the projector

1. Press on the projector or on the remote control
and a confirmation message will appear prompting you. If you don't respond in a few seconds, the message will disappear.

2. Press or a second time. The power indicator flashes orange, the projection lamp shuts down, and the fans will continue to run for approximately 90 seconds to cool down the projector.
3. Once the cooling process finishes, the power indicator becomes a steady orange and fans stop. Disconnect the power cord from the power outlet.
· To protect the lamp, the projector will not respond to any commands during the cooling process. · Avoid turning on the projector immediately after turning it off as excessive heat may shorten lamp life. · Lamp life results will vary depending on environmental conditions and usage.
Direct power off
The AC power cord can be pulled out right after the projector is turned off. To protect the lamp, wait about 10 minutes before re-starting the projector. If you attempt to re-start the projector, the fans may run for a few minutes to cool down. In such cases, press or again to start the projector after the fans stop and the power indicator turns orange.

22 Operation

Menu operation

Please note that the on-screen display (OSD) menus vary according to the signal type selected and the projector model you are using. The menu items are available when the projector detects at least one valid signal. If there is no equipment connected to the projector or no signal detected, limited menu items are accessible.
PICTURE menu

Picture Mode

The projector is preset with several predefined picture modes so that you can choose one to suit your operating environment and input signal picture type.
· Bright: Maximizes the brightness of the projected image. This mode is suitable for environments where extra-high brightness is required, such as using the projector in well lit rooms.
· Vivid TV: With well-saturated color, fine-tuned sharpness and a higher brightness level, Vivid TV mode is perfect for watching movies in a living room where there is a small amount of ambient light.
· Cinema: Complement with accurate color and deepest contrast at lower brightness level, Cinema mode is suitable for playing movies in an environment with a bit of ambient light, like in living room.
· D. Cinema: Complement with 100% REC709 color gamut color gamut and deepest contrast at lower brightness level, D.Cinema mode is suitable for playing movies in a totally dark environment, as if in a commercial cinema.
· User: Recalls the settings customized based on the current available picture modes. See User Mode Management on page 24.
· ISF Night: Only available when ISF is enabled.
· ISF Day: Only available when ISF is enabled.
· Silence: Hidden as default. Shows only when Silence is switched on in the DISPLAY menu.
· 3D: Is appropriate for playing 3D images and 3D video clips.

This mode is only available when 3D function is enabled.
· HDR10: Delivers High Dynamic Range effects with higher contrasts of brightness and colors. This mode is only available when:
DISPLAY > HDR is set at Auto, and HDR10 content is detected.
· HLG: Delivers Hybrid Long Gamma effects by adding a logarithmic curve with extra brightness over the top of the signal. This mode is only available when:
DISPLAY > HDR is set at Auto, and HLG content is detected.

Menu operation 23

User Mode Management
Brightness Contrast Color Tint Sharpness
Advanced

· Load Settings From
There is one user-definable mode if the current available picture modes are not suitable for your need. You can use one of the picture modes (except the User) as a starting point and customize the settings.
1. Go to PICTURE > Picture Mode.
2. Press / to select User.
3. Press to highlight User Mode Management and press OK.
4. Press to select Load Settings From and press OK.
5. Press to select a picture mode that is closest to your need.
6. Press to select the sub-menu items you want to change and adjust the values with / . The adjustments define the selected user mode.
· Rename User Mode
You can change User to the names easy to be identified or understood by the users of this projector. The new name can be up to 9 characters including English letters (A-Z, a-z), digits (0-9), and space (_).
1. Go to PICTURE > Picture Mode > User.
2. Press to highlight User Mode Management and press OK.
3. Press to select Rename User Mode and press OK.
4. Use / / / , and OK to set desired characters.
5. When done, press BACK to save the changes and exit.
The higher the value, the brighter the image. Adjust this control so the black areas of the image appear just as black and that detail in the dark areas is visible.
The higher the value, the greater the contrast. Use this to set the peak white level after you have previously adjusted the Brightness setting to suit your selected input and viewing environment.
Lower setting produces less saturated colors. If the setting is too high, colors on the image will be overpowering, which makes the image unrealistic.
The higher the value, the more greenish the picture becomes. The lower the value, the more reddish the picture becomes.
The higher the value, the sharper the picture becomes.
Gamma Selection
Gamma refers to the relationship between input source and picture brightness. Choose a preferred gamma mode from among 1.8/2.0/2.1/2.2/2.3/2.4/2.5/2.6/BenQ.
HDR Brightness
The projector can automatically adjust the brightness levels of your image according to the input source. You can also manually select a brightness level to display better picture quality. When the value is higher, the image becomes brighter; when the value is lower, the image becomes darker.

24 Menu operation

Advanced (Continued)

Color Temperature

There are several preset color temperature settings available. The available settings may vary according to the signal type selected.

· Preset: Selects a color temperature from among Normal, Cool, Lamp Native, or Warm.

You can also set a preferred color temperature by adjusting the following options.

· Red Gain/Green Gain/Blue Gain: Adjusts the contrast levels of Red, Green, and Blue.
· Red Offset/Green Offset/Blue Offset: Adjusts the brightness levels of Red, Green, and Blue.

Color Management

This function provides six sets (RGBCMY) of colors to be adjusted. When you select each color, you can independently adjust its range and saturation according to your preference.

· Primary Color: Selects a color from among R (Red), G (Green), B (Blue), C (Cyan), M (Magenta), or Y (Yellow).

· Hue: Increase in the range will include colors consisted of more proportions of its two adjacent colors. Please refer to the illustration for how the colors relate to each other. For example, if you select Red and set its range at 0, only pure red in the projected picture will be selected. Increasing its range will include red close to yellow and red close to magenta.

RED

Yellow GREEN

Magenta

Cyan

BLUE

· Saturation: Adjusts the values to your preference. Every adjustment made will reflect to the image immediately. For example, if you select Red and set its value at 0, only the saturation of pure red will be affected.

Saturation is the amount of that color in a video picture. Lower settings produce less saturated colors; a setting of "0" removes that color from the image entirely. If the saturation is too high, that color will be overpowering and unrealistic.
· Gain: Adjusts the values to your preference. The contrast level of the primary color you select will be affected. Every adjustment made will reflect to the image immediately.

Menu operation 25

CinemaMaster

· Color Enhancer: Allows you to fine-tune the saturation of colors with larger flexibility. It modulates complex color algorithms to flawlessly render saturated colors, fine gradients, intermediate hues and subtle pigments.
· Flesh Tone: Provides a smart adjustment of hue only for calibrating people's skin color, not other colors in the image. It prevents discoloration of skin tones from the light of the projection beam, portraying every skin tone in its most beautiful shade.
· Pixel Enhancer 4K: It is a super-resolution technology which radically enhances Full HD content in terms of colors, contrast, and textures. It's also a Detail Enhancement Technology refines surface details for true-to-life images that pop off the screen. Users can adjust levels of sharpness and detail enhancement for optimal viewing.
· Motion Enhancer 4K: You can use this feature to smooth fast-moving videos by comparing consecutive image frames ans inserting an intermediate image frame between them.

Noise Reduction

Reduces electrical image noise caused by different media players.

Dynamic Iris

Advanced (Continued)

Automatically changes the black level of the projected pictures to enhance the effect of contrast ratio.
When the projector is starting up, the Dynamic Iris will be calibrated for 3-15 seconds. You will hear the sound of the motor operation during this period of time.

When the projector is on, the Dynamic Iris will adjust according to the scenes from the videos. The motor operation still produces a small amount of sound. You can mute the sound by selecting Off.

Brilliant Color

This feature utilizes a new color-processing algorithm and system level enhancements to enable higher brightness while providing truer, more vibrant colors in picture. It enables a greater than 50% brightness increase in mid-tone images, which are common in video and natural scenes, so the projector reproduces images in realistic and true colors. If you prefer images with that quality, select On. When Off is selected, the Color Temperature function is not available.

Wide Color Gamut

Complement with DCI-P3 color gamut and deepest contrast at lower brightness level for playing 4K HDR movies.

Light Mode

Selects a suitable lamp power from among the provided modes. See Extending lamp life on page 33.

Reset Current Returns all of the adjustments you've made for the selected Picture Mode to the Picture Mode factory preset values.

26 Menu operation

DISPLAY menu

Overscan Adjustment
3D
HDR Silence

Conceals the poor picture quality in the four edges.
The greater the value, the more portion of the picture is concealed while the screen remains filled and geometrically accurate. Setting 0 means the picture is 100% displayed.
This projector features a 3D function which enables you to enjoy the 3D movies, videos, and sporting events in a more realistic way by presenting the depth of the images. You need to wear a pair of 3D glasses to view the 3D images.
· 3D Mode: The default setting is Auto and the projector automatically chooses an appropriate 3D format when detecting 3D contents. If the projector cannot recognize the 3D format, manually choose a 3D mode according to your preference.
· 3D Sync Invert: When your 3D image is distorted, enable this function to switch between the image for the left eye and the right eye for more comfortable 3D viewing experience.
The projector supports HDR imaging sources. It can automatically detect the dynamic range of the source for SDR or HDR10 or HLG, and optimize settings to reproduce contents under wider dynamic range. Meanwhile, the Picture Mode cannot be adjusted after switching to HDR.
Minimizes the acoustic noise. It is suitable for the need of watching movies that requires an ultra-quiet environment so that you won't be disturbed by the noise of the projector. When this mode is used, the following menu functions will be automatically changed to the designated settings and grayed out.
· Off: To turn on XPR (The display resolution will be 3840 x 2160.)
· On: To turn off XPR (The display resolution will be 1920 x 1080.)

Menu operation 27

INSTALLATION menu

Projector Position
Auto Keystone

The projector can be installed on a ceiling or behind a screen, or with one or more mirrors. See Choosing a location on page 11. Corrects any keystoning of the image automatically.
Adjusts the image size and focus and check that the projected image is free from distortion.

Test Pattern

Aspect Ratio

There are several options to set the image's aspect ratio depending on your input

signal source.

· Auto: Scales an image proportionally to fit the

projector's native resolution in its horizontal or

vertical width.

15:9 picture

· 4:3: Scales an image so that it is displayed in the center of the screen with a 4:3 aspect ratio.

4:3 picture

· 16:9: Scales an image so that it is displayed in the center of the screen with a 16:9 aspect ratio.

16:9 picture

12V Trigger
High Altitude Mode

There are two 12V triggers that work independently according to your needs for installation scenarios.
· On: If this is selected, the projector will send electronic signal out when it is turned on.
· Off: If this is selected, the projector will not send electronic signal out when it is turned on.
We recommend you use the High Altitude Mode when your environment is between 1500 m 3000 m above sea level, and ambient temperature is between 0°C30°C.
Operation under "High Altitude Mode" may cause a higher decibel operating noise level because of increased fan speed necessary to improve overall system cooling and performance.
If you use this projector under other extreme conditions excluding the above, it may display auto shut-down symptoms, which is designed to protect your projector from over-heating. In cases like this, you should switch to High Altitude mode to solve these symptoms. However, this is not to state that this projector can operate under any and all harsh or extreme conditions.

· Do not use the High Altitude Mode if your altitude is between 0 m and 1500 m and ambient temperature is between 0°C and 35°C. The projector will be over cooled, if you turn the mode on under such a condition.
28 Menu operation

SYSTEM SETUP: BASIC menu

Language

Sets the language for the On-Screen Display (OSD) menus.

Splash Screen Allows you to select which logo screen will be displayed during projector start-up.

Auto Off

Allows the projector to turn off automatically if no input signal is detected after a set period of time to prevent unnecessary waste of lamp life.

Direct Power Allows the projector to turn on automatically once the power is fed through the

power cord.

· Menu Position: Sets the On-Screen Display (OSD) menu position.

Menu Settings

· Menu Display Time: Sets the length of time the OSD will remain active after your last key press.

· Reminder Message: Sets the reminder messages on or off.

Renames the current input source to your desired name.

Source Rename

On the Source Rename page, use / / / , and OK to set the desired characters for the connected source item.

When done, press BACK to save the changes and exit.

Auto Source Allows the projector to automatically search for a signal.

· Sound Mode:

Sound

· Effect Mode: This function utilizes MaxxAudio sound enhancement technology, which incorporates Waves's algorithms to deliver great effects of the bass and treble, and provide you with immersive cinematic audio experience. The following preset sound modes are provided: Standard, Cinema, Music, Game, Sport and User. The User mode allows you to personalize the sound settings. When selecting the User mode, you may make manual adjustments with the User EQ function. If the Mute function is activated, adjusting Sound Mode will turn off the Mute function.
· User EQ: Select desired frequency bands (100 Hz, 300 Hz,1k Hz, 3k Hz, and 10k Hz) to adjust the levels according to your preference. The settings made here define the User mode.
· Mute: Temporarily turns off the sound.

· Volume: Adjusts the sound level.

· S/PDIF: Enable or disable S/PDIF.

· L/R Switch: Switch the left/right audio channels.

· Power On/Off Ring Tone: Turns on or off the ring tone when the projector is in startup and shutdown process.

The only way to change Power On/Off Ring Tone is setting On or Off here. Setting the sound mute or changing the sound level will not affect the Power On/Off Ring Tone.
· Reset Audio Settings: All of the adjustments you've done for the Sound menu return to the factory preset values.

Menu operation 29

SYSTEM SETUP: ADVANCED menu

· Reset Lamp Timer: See Resetting the lamp timer on page 36. Lamp Settings
· Lamp Timer: See Getting to know the lamp hour on page 32.

· HDMI Range

HDMI Settings

Selects a suitable RGB color range to correct the color accuracy.
· Auto: Automatically selects a suitable color range for the incoming HDMI signal. · Full: Utilizes the Full range RGB 0-255. · Limited: Utilizes the Limited range RGB 16-235.

Password

See Utilizing the password function on page 20.

With the control keys on the projector and remote control locked, you can prevent your projector settings from being changed accidentally (by children, for example). When the Key Lock is on, no control keys on the projector will operate except
POWER.

Key Lock

To release panel key lock, press and hold (the right key) on the projector or remote control for 3 seconds.

If you turn off the projector without disabling panel key lock, the projector will still be in locked status the next time it is turned on.

LED Indicator

You can turn off the LED warning lights. This is to avoid any light disturbance when viewing images in a dark room.

Returns all settings to the factory preset values.

Reset All Settings
ISF

The following settings will still remain: Picture Mode, User Mode Management, Brightness, Contrast, Color, Tint, Sharpness, Advanced, Projector Position, Sound, Source Rename and Password.
The ISF calibration menu is password protected and only accessible by authorized ISF calibrators. The ISF (Imaging Science Foundation) has developed carefully crafted, industry-recognized standards for optimal video performance and has implemented a training program for technicians and installers to use these standards to obtain optimal picture quality from BenQ video display devices. Accordingly, we recommend that setup and calibration be performed by an ISF certified installation technician.

Firmware Upgrade

For more information, go to www.imagingscience.com or contact the dealer or retailer from whom you purchased the projector.
Updates firmware version.

30 Menu operation

INFORMATION menu

INFORMATI ON

· Source: Shows the current signal source. · Picture Mode: Shows the selected mode in the Picture menu. · Resolution: Shows the native resolution of the input signal. · Color System: Shows input system format. · Color Gamut: When HDR10 is enabled, shows enabled Color Gamut. When
HLG is enabled, shows BT. 2020. · Light Usage Time: Shows the number of hours the lamp has been used. · 3D Format: Shows the current 3D mode. · Firmware Version: Shows the firmware version of your projector. · Service Code: Shows the serial number of your projector.

Menu operation 31

Maintenance
Care of the projector
Cleaning the lens
Clean the lens whenever you notice dirt or dust on the surface. Please be sure to turn off the projector and let it cool down completely before cleaning the lens. · Use a canister of compressed air to remove dust. · If there is dirt or smears, use lens-cleaning paper or moisten a soft cloth with lens cleaner and gently
wipe the lens surface. · Never use any type of abrasive pad, alkaline/acid cleaner, scouring powder, or volatile solvent, such as
alcohol, benzene, thinner or insecticide. Using such materials or maintaining prolonged contact with rubber or vinyl materials may result in damage to the projector surface and cabinet material.
Cleaning the projector case
Before you clean the case, turn the projector off using the proper shutdown procedure as described in Shutting down the projector on page 22 and unplug the power cord. · To remove dirt or dust, wipe the case with a soft, lint-free cloth. · To remove stubborn dirt or stains, moisten a soft cloth with water and a neutral pH detergent. Then
wipe the case.
Never use wax, alcohol, benzene, thinner or other chemical detergents. These can damage the case.
Storing the projector
If you need to store the projector for an extended time, please follow the instructions below: · Make sure the temperature and humidity of the storage area are within the recommended range for
the projector. Please refer to Specifications on page 39 or consult your dealer about the range. · Retract the adjuster feet. · Remove the battery from the remote control. · Pack the projector in its original packing or equivalent.
Transporting the projector
It is recommended that you ship the projector with its original packing or equivalent.
Lamp information
Getting to know the lamp hour
When the projector is in operation, the duration (in hours) of lamp usage is automatically calculated by the built-in timer. The method of calculating the equivalent lamp hour is as follows: 1. Lamp Usage Time = (x+y+z) hours, if
Time used in Normal mode = x hours Time used in Eco mode = y hours Time used in SmartEco mode = z hours
32 Maintenance

2. Equivalent Lamp Hour = hours

, if AX'x X+

YA'xY+

A' Z

X = lamp life spec of Normal mode

Y = lamp life spec of Eco mode

Z = lamp life spec of SmartEco mode

A' is the longest lamp life spec among X, Y, Z

For Time used in each lamp mode shown in OSD menu:
- Time used is accumulated and rounded down to an integer in Hours.
- When time used is less than 1 hour, it shows 0 hours.
When you calculate Equivalent Lamp hour manually, it will probably have deviation from the value shown in OSD menu since projector system calculates Time used for each lamp mode in "Minutes" then rounds down to an integer in hours shown in OSD.

To obtain the lamp hour information: 1. Go to SYSTEM SETUP: ADVANCED Menu > Lamp Settings and press OK. The Lamp
Settings page appears. 2. Press to select Lamp Timer and press OK. The Lamp Timer information is displayed. You can also get the lamp hour information on the INFORMATION menu.

Extending lamp life

· Setting the Light Mode

Go to PICTURE Menu > Advanced > Light Mode and select a suitable lamp power from among the provided modes.

Setting the projector in Economic or SmartEco mode extends lamp life.

Lamp mode
Normal Economic
SmartEco

Description
Provides full lamp brightness Lowers brightness to extend the lamp life and decreases the fan noise Adjusts the lamp power automatically depending on the content brightness level while optimizing display quality

· Setting Auto Off
This function allows the projector to turn off automatically if no input signal is detected after a set period of time to prevent unnecessary waste of lamp life.
To set Auto Off, go to SYSTEM SETUP: BASIC Menu > Auto Off and press / .

Timing of replacing the lamp
When the Lamp indicator lights up or a message appears suggesting it is time to replace the lamp, please consult your dealer or go to http://www.BenQ.com before installing a new lamp. An old lamp may cause a malfunction in the projector and in some instances the lamp may explode.

· The apparent brightness of the projected image will vary depending on the ambient lighting conditions, selected input signal contrast/brightness settings, and is directly proportional to projection distance.
· The lamp brightness will decline over time and may vary within the lamp manufacturers specifications. This is normal and expected behavior.
· The LAMP indicator light and TEMPerature warning light will light up if the lamp becomes too hot. Turn the power off and let the projector cool for 45 minutes. If the Lamp or Temp indicator still lights up after turning the power back on, please contact your dealer. See Indicators on page 37.

Maintenance 33

The following Lamp warning displays will remind you to change the lamp.
Install a new lamp for optimal performance. Press OK to
dismiss the message.
It is strongly recommended that you replace the lamp at this age. The lamp is a consumable item. The lamp brightness diminishes with use. This is normal lamp behavior. You can replace the lamp whenever you notice that the brightness level has significantly diminished.
Press OK to dismiss the message.
The lamp MUST be replaced before the projector will operate normally.
Press OK to dismiss the message.
"XXXX" shown in the above messages are numbers that vary depending on different models.
Replacing the lamp
· To reduce the risk of electrical shock, always turn the projector off and disconnect the power cord before changing the lamp.
· To reduce the risk of severe burns, allow the projector to cool for at least 45 minutes before replacing the lamp. · To reduce the risk of injuries to fingers and damage to internal components, use caution when removing lamp
glass that has shattered into sharp pieces. · To reduce the risk of injuries to fingers and/or compromising image quality by touching the lens, do not touch the
empty lamp compartment when the lamp is removed. · This lamp contains mercury. Consult your local hazardous waste regulations to dispose of this lamp in a proper
manner. · To assure optimal performance from the projector, it is recommended that you purchase a qualified projector
lamp for lamp replacement. · If lamp replacement is performed while the projector is suspended upside-down, make sure that no one is
underneath the lamp socket to avoid any possible injury or damage to the human eyes caused by fractured lamp. · Ensure good ventilation when handling broken lamps. We recommend that you use respirators, safety glasses,
goggles or face shield and wear protective clothing such as gloves.
1. Turn the power off and disconnect the projector from the power outlet. If the lamp is hot, avoid burns by waiting for approximately 45 minutes until the lamp has cooled.
34 Maintenance

2. Loosen the screw(s) that secure the lamp cover on the side of the projector until the lamp cover loosens.
3. Remove the lamp cover from the projector.
· Do not turn the power on with the lamp cover open. · Do not insert your fingers between the lamp and the
projector. The sharp edges inside the projector may cause injuries
4. Remove the safety mylar. 5. Disconnect the lamp connector.
6. Loosen the screw(s) that secure the inner lamp. 7. Lift the handle so that it stands up.
8. Use the handle to slowly pull the lamp out of the projector.
· Pulling it too quickly may cause the lamp to break and scatter broken glass in the projector.
· Do not place the lamp in locations where water might splash on it, children can reach it, or near flammable materials.
· Do not insert your hands into the projector after the lamp is removed. The sharp edges inside the projector may cause injuries. If you touch the optical components inside, it could cause color unevenness and distortion of the projected images.
9. Insert the lamp connector.

5 4
6 7

Maintenance 35

10. Tighten the screw(s) that secures the lamp. 11. Ensure the handle is fully laid flat and locked in place.
· Loose screw may cause a bad connection, which could result in malfunction.
· Do not over tighten the screw.
12. Connect the lamp connector. 13. Put the safety mylar back to the top.
14. Replace the lamp cover on the projector.

10 11
13 12

15. Tighten the screw that secures the lamp cover.
· Loose screw may cause a bad connection, which could result in malfunction.
· Do not over tighten the screw.
16. .Connect the power and restart the projector.
Resetting the lamp timer
17. After the startup logo, open the On-Screen Display (OSD) menu. Go to SYSTEM SETUP: ADVANCED Menu > Lamp Settings and press OK. The Lamp Settings page appears. Highlight Reset Lamp Timer and press OK. A warning message is displayed asking if you want to reset the lamp timer. Highlight Reset and press OK. The lamp time will be reset to "0".
Do not reset if the lamp is not new or replaced as this could cause damage.

36 Maintenance

Indicators
Light

Status & Description
System events System is in stand-by mode System is powering up System is under normal operation System is cooling down Downloading Colorwheel start fail Scaler reset fail Lamp life exhausted Lamp door is not closed Burn-In events Burn-in on Burn-in off Lamp events Lamp error in normal operation Lamp is not lit up Thermal events Fan 1 error (the actual fan speed is outside the desired speed) Fan 2 error (the actual fan speed is outside the desired speed) Fan 3 error (the actual fan speed is outside the desired speed) Fan 4 error (the actual fan speed is outside the desired speed) Temperature 1 error (over limited temperature)

: Orange On : Off
: Orange Flashing

: Green On : Green Flashing

: Red On : Red Flashing

Maintenance 37

Troubleshooting

The projector does not turn on.

Cause

Remedy

There is no power from the power cord.

Plug the power cord into the AC power jack on the projector, and plug the power cord into the power outlet. If the power outlet has a switch, make sure that it is switched on.

Attempting to turn the projector on again during the cooling process.

Wait until the cooling down process has completed.

No picture

Cause
The video source is not turned on or connected correctly. The projector is not correctly connected to the input signal device. The input signal has not been correctly selected. The lens cover is still closed.

Remedy Turn the video source on and check that the signal cable is connected correctly.
Check the connection.
Select the correct input signal with the SOURCE key. Open the lens cover.

Blurred image

Cause
The projection lens is not correctly focused. The projector and the screen are not aligned properly. The lens cover is still closed.

Remedy
Adjust the focus of the lens using the focus ring. Adjust the projection angle and direction as well as the height of the projector if necessary. Open the lens cover.

Remote control does not work.

Cause

Remedy

The batteries are out of power.

Replace both of the batteries with new ones.

There is an obstacle between the remote control and the projector.

Remove the obstacle.

You are too far away from the projector.

Stand within 8 meters (26 feet) of the projector.

The password is incorrect.

Cause You do not remember the password.

Remedy See Entering the password recall procedure on page 20.

38 Troubleshooting

Specifications

Projector specifications

All specifications are subject to change without notice.

Optical
Resolution 3840 x 2160 with XPR 1920 x 1080 without XPR
Display system 1-CHIP DMD
Lens F = 1.9 ~ 2.47, f = 12 ~ 15.6 mm
Clear focus range 1.2m ~ 5.1m @ Wide, 1.3m ~ 4.9m @ Tele
Lamp 245 W lamp
Electrical
Power supply AC100240V, 3.4 A, 5060 Hz (Automatic)
Power consumption 350 W (Max); 0.5 W (Standby)
Mechanical
Weight 4.2 Kg + 100 g (9.3 lbs + 0.22 lbs))
Output terminals
Speaker 5 watt x 2
Audio signal output PC audio jack x 1 SPDIF to optical x 1
Control
USB Type-A (USB 3.0) x 1: Media reader/drive, Firmware download (5V 1.5A) Type-A (USB 2.0) x 1: Power supply (5V, 2.5A) Mini-B x 1

12V DC x 1: Trigger for screen control
RS-232 serial control 9 pin x 1
IR receiver x 2
Input terminals
Video signal input HDMI (2.0b, HDCP 2.2) x 2
Environmental Requirements
Operating temperature 0°C40°C at sea level
Operating relative humidity 10%90% (without condensation)
Operating altitude 01499 m at 0°C35°C 15003000 m at 0°C30°C (with High Altitude Mode on)
Storage temperature -20°C60°C at sea level
Storage h.umidity 10%90% RH (without condensation)
Storage altitude 30°C@ 0~12,200m above sea level
Transporting Original packing or equivalent is recommended
Repairing Please visit below website and choose your country to find your service contact window. http://www.benq.com/welcome

Specifications 39

Dimensions
380 mm (W) x 127 mm (H) x 263 mm (D)
263

380 127 Unit: mm

40 Specifications

Timing chart

Supported timing for HDMI (HDCP) input

· PC timings

Vertical

Resolution

Mode

Frequency

(Hz)

VGA_60

59.940

640 x 480

VGA_72 VGA_75

72.809 75.000

VGA_85

85.008

720 x 400

720 x 400_70

70.087

SVGA_60

60.317

SVGA_72

72.188

800 x 600

SVGA_75 SVGA_85

75.000 85.061

SVGA_120 (Reduce Blanking)

119.854

XGA_60

60.004

XGA_70

70.069

1024 x 768

XGA_75 XGA_85

75.029 84.997

XGA_120 (Reduce Blanking)

119.989

1152 x 864

1152 x 864_75

1024 x 576@60Hz

BenQ Notebook Timing

60.00

1024 x 600@65Hz

BenQ Notebook Timing

64.995

1280 x 720

1280 x 720_60

1280 x 768

1280 x 768_60

59.870

WXGA_60

59.810

WXGA_75

74.934

1280 x 800

WXGA_85

84.880

WXGA_120 (Reduce Blanking)

119.909

SXGA_60

60.020

1280 x 1024

SXGA_75

75.025

SXGA_85

85.024

1280 x 960

1280 x 960_60 1280 x 960_85

60.000 85.002

1360 x 768

1360 x 768_60

60.015

1440 x 900

WXGA+_60

59.887

1400 x 1050

SXGA+_60

59.978

1600 x 1200

UXGA

60.000

1680 x 1050

1680 x 1050_60

59.954

640 x 480@67Hz

MAC13

66.667

832 x 624@75Hz

MAC16

74.546

1024 x 768@75Hz

MAC19

75.020

1152 x 870@75Hz

MAC21

75.06

1920 x 1080@60Hz 1920 x 1080_60

1920 x 1200@60Hz

1920 x 1200_60 (Reduce Blanking)

59.95

1920 x 1080@120Hz

1920 x 1080_120 (Only HDMI 2.0
support)

120.000

3840 x 2160

3840 x 2160_30 For 4K2K model

3840 x 2160_60

3840 x 2160

For 4K2K model (Only HDMI 2.0

support)

Horizontal Frequency
(kHz) 31.469 37.861 37.500 43.269 31.469 37.879 48.077 46.875 53.674

Pixel Frequency
(MHz) 25.175 31.500 31.500 36.000 28.3221 40.000 50.000 49.500 56.250

77.425

83.000

48.363 56.476 60.023 68.667

65.000 75.000 78.750 94.500

97.551

115.5

67.5

108

35.820

46.996

41.467
45.000 47.776 49.702 62.795 71.554
101.563
63.981 79.976 91.146 60.000 85.938 47.712 55.935 65.317 75.000 65.290 35.000 49.722 60.241 68.68
67.5
74.038

51.419
74.250 79.5
83.500 106.500 122.500
146.25
108.000 135.000 157.500
108 148.500 85.500 106.500 121.750 162.000 146.250 30.240 57.280 80.000 100.00
148.5
154

135.000

297

67.5

297

135

594

Supported 3D format Top Bottom Side by Side

Specifications 41

The timings showing above may not be supported due to EDID file and VGA graphic card limitations. It is possible that some timings cannot be chosen.

· Video timings

Timing
480i 480p 576i 576p 720/50p 720/60p 1080/24P 1080/25P 1080/30P 1080/50i 1080/60i 1080/50P 1080/60P
2160/24P
2160/25P
2160/30P
2160/50P
2160/60P

Horizontal

Resolution

Frequency (kHz)

720 (1440) x 480

15.73

720 x 480

31.47

720 (1440) x 576

15.63

720 x 576

31.25

1280 x 720

37.5

1280 x 720

45.00

1920 x 1080

28.13

1920 x 1080

33.75

1920 x 1080

28.13

1920 x 1080

33.75

1920 x 1080

56.25

1920 x 1080

67.5

3840 x 2160 (Only HDMI 2.0 support)

56.25

3840 x 2160 (Only HDMI 2.0 support)

67.5

3840 x 2160 (Only HDMI 2.0 support)

112.5

3840 x 2160 (Only HDMI 2.0 support)

135

Vertical Frequency
(Hz) 59.94 59.94
50 50 50 60 24 25 30 50 60 50 60
24
25
30
50
60

Dot Clock Frequency
(MHz) 27 27 27 27
74.25 74.25 74.25 74.25 74.25 74.25 74.25 148.5 148.5
297
297
297
594
594

Supported 3D format

Frame Packing

Top Bottom

Side by Side

42 Specifications

References

GPL Ghostscript 9.22

	BenQ X3000i Digital Projector User Manual: Setup, Operation, and Maintenance A comprehensive user manual for the BenQ X3000i Digital Projector, covering installation, operation, menu navigation, maintenance, troubleshooting, and technical specifications for home entertainment use.
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	BenQ BX3003 Business XGA Projector: Features and Specifications Discover the BenQ BX3003, a business XGA projector offering 4000 lumens, long lamp life, and advanced features like automatic keystone correction and energy saving. Ideal for presentations and business environments.
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References

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