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Yealink Support
User Manual for Yealink models including: T58W SIP Phone, T58W, SIP Phone, Phone
1. POWER LED Indicator: Indicates call status, message status and phone’s system status. 2. TOUCH SCREEN: Allows you to view items and navigate menus on
Silent. Tap to turn Silence feature on/off. Forward. Tap to enter Call Forward setting screen. Auto Answer Tap to enter the Auto Answer setting screen.
File Info : application/pdf, 24 Pages, 718.22KB
DocumentDocumentYealink T58W SIP Phone Phone + Voicemail USER MANUAL AUGUST 2022 TABLE OF CONTENTS CLICK ON ANY PAGE NUMBER TO RETURN TO THE TABLE OF CONTENTS INSTALLING YOUR YEALINK T58W PHONE............................................................................................. 1 GETTING TO KNOW YOUR YEALINK PHONE ....................................................................................... 2 QUICK REFERENCE GUIDE DEFINING SPECIFIC KEYS + FEATURES. SCREENS AND ICONS................................................................................................................................. 3 THREE IDLE SCREENS. PLACING AND ANSWERING CALLS ........................................................................................................ 6 EXTENSION, EXTERNAL AND INTERCOM CALLS. HUNT GROUPS ............................................................................................................................................ 8 LOG IN / OUT OF HUNT GROUPS. NAVIGATING A CONNECTED CALL ........................................................................................................ 9 TRANSFER, TRANSFER TO VOICEMAIL, CONFERENCE + CALL PARK. REDIAL + CALL HISTORY LISTS...................................................................................................................... 12 USING REDIAL + HISTORY TO MAKE CALLS DIRECTORY + NETWORK CONTACTS ...................................................................................................... CONTACTS, EXTENSION AND MULTI-LINE HUNT GROUP DIRECTORIES 13 CONVENIENCE FEATURES ........................................................................................................................ PAGING, CALL PICK UP, DO NOT DISTURB, CALL FORWARD + HOT DESK 14 RINGS AND INDICATORS ......................................................................................................................... 15 INTERNAL AND EXTERNAL RINGS, ADJUST RING VOLUME + SET A RING TONE. SETTINGS AND FEATURES........................................................................................................................... 16 SETTING + FEATURE DEFINITIONS STATUS INDICATORS.................................................................................................................................... UNDERSTANDING STATUS BAR + LINE KEY ICONS 17 YOUR VOICEMAIL ........................................................................................................................................ 19 HOW TO SETUP, FORWARD CALLS TO VM, + ADMINISTER + RECORD GREETINGS. UNDERSTAND COMMON COMMANDS, LOGIN, LEAVE VM MESSAGES + TRANSFER TO VM. ADD AN EMAIL ACCOUNT......................................................................................................................... 22 ADD AN EMAIL ACCOUNT TO THE PHONE, WITH OR WITHOUT MULTI-FACTOR AUTHENTICATION Need support? Connect with us at www.northland.net/support or Dial 4357 (HELP) or 315-671-6262 to speak to a Northland Training Representative INSTALLING YOUR YEALINK T58W PHONE BACK OF THE PHONE KEY: HEADSET: Plug your headset into this port. INTERNET: Plug into this port to connect to your network. PC: Plug your PC into this port if your PC is connecting through your phone. HANDSET: Plug your handset into this port. 1 DC5V: If your network does not provide Power Over Ethernet (P.O.E.), a separate power supply will accompany your phone. USB Ports: Two USB ports, one on the top of the phone for optional USB camera or other USB devices and one on the back of the phone. Need support? Connect with us at www.northland.net/support or Dial 4357 (HELP) or 315-671-6262 to speak to a Northland Training Representative GETTING TO KNOW YOUR YEALINK T58W SIP 2 PHONE 17 16 15 1. POWER LED Indicator: Indicates call status, message status and 1 phone's system status. 2. TOUCH SCREEN: Allows you to view items and navigate menus on 2 the touch sensitive screen. 14 Displays information about calls, messages, time, date and other relevant data. 13 3. HEADSET KEY: Toggles and indicates the headset mode. The LED glows green when the headset mode is activated. 12 4. MUTE KEY: Toggles and indicates mute ON/OFF. 7 LED glows red when MUTE is activated. 87 3 4 9 5 5. REDIAL KEY: Redials the last dialed number. 10 6 6. SPEAKERPHONE KEY: Toggles and indicates the hands-free 11 (speakerphone) mode. The LED glows green when hands-free is activated. 7. FORWARD/TRANSFER KEY: In the idle state, forwards the phone to another number. During a call, transfers the call to another party. (Internal or External). 8. HOLD KEY: Places an active call on an "exclusive" hold. The call can only be retrieved from the phone that placed it on hold. 9. MESSAGE KEY: Accesses your voicemail. Captures screenshots during a video call when optional camera is installed. 10. VOLUME KEY: Adjusts the volume of the headset, handset or speaker phone. 11. KEYPAD: Provides digits and special characters in context-sensitive applications. 12. SPEAKER: Provides hands-free (speakerphone) audio output. 13. REVERSIBLE TAB: Secures the handset in the handset cradle when the phone is mounted vertically. Slide out and rotate 180 degrees for wall mounted phones. 14. HOOKSWITCH: Picking up the handset cradle, the hookswitch bounces and the phone connects to a line. Laying the handset down on the handset cradle, it disconnects from the line. 15. CAMERA LENS (camera currently not offered): Two mega-pixel optional camera. Provides near site video. The best distance between the camera and images is one to six feet. 16. CAMERA LED LENS (camera not offered): Indicates video call status and camera status. 17. PRIVACY SHUTTER (camera not offered): Covers and uncovers the camera. Leave covered when not in use. POWER LED INDICATOR The power LED indicator provides call and message status. Solid red The phone is initializing. Fast-flashing red The phone is ringing. Slow-flashing red There are new voicemail messages. Solid red for .5 seconds and off for .3 seconds The phone entered power-saver mode. Need support? Connect with us at www.northland.net/support or Dial 4357 (HELP) or 315-671-6262 to speak to a Northland Training Representative SCREENS + ICONS 3 The phone has two HOME screens by default, the HOME Screen which is condensed when the phone is idle and an EXPANDED HOME screen. You can see additional buttons on the HOME Screen by tapping the EXPAND Icon. You can see additional IDLE screens by swiping left. HOME SCREEN 1 8 2 7 6 3 4 5 No. Name Description Displays the phone's default subscriber account information, icons and time. The default account subscriber number is displayed on the left of the status Default Account bar. If there is no account registered on the IP phone, this field will display NO 1 Status Bar SERVICE. Icons Status Icons are displayed in the middle of the status bar. These indicate missed calls, voicemails, DND status, etc. Time The phone's time is displayed on the right of the status bar. Settings Accesses the phone settings and features File Manager Message Email Manages files in the internal SD card as well as a USB flash drive. Acesses voicemail. Send and receive emails. 2 System Applications Calendar Camera Gallery Use this application as a reminder or to manage and arrange events. Use with optional camera (Not offered at this time) To view photos or videos. Recorder Use to record audio. Calculator Quickly calculate numbers. Browser Access to the web. 3 Phone Dialer Tap to view the active dialpad. 4 Directory Tap to enter the Directory screen and view contacts. 5 History Tap to enter the Call History screen. 6 Expand All Tap to view the Expanded Screen 7 Park Keys Places a call on a "system" hold so it can be retrieved from another phone in the business group. 8 Line Keys Lines that are used to make and receive calls. Need support? Connect with us at www.northland.net/support or Dial 4357 (HELP) or 315-671-6262 to speak to a Northland Training Representative EXPANDED HOME SCREEN 4 The EXPANDED HOMEidle screen displays much of the same information as the HOME Screen without the widgets. When you expand the HOME Screen, the Line and Park keys move to the left to reveal additional features, line and monitor keys. 1 6 2 3 5 4 No. Name Description Home (House) Returns you to the Home screen. 1 Status Bar Close All Closes all additional screens you had open. 2 Line Keys + Lines that are used to make and receive calls. + Tap to enter the dial screen. 3 Park Keys Places a call on a "system" hold so it can be retrieved from another phone in the business group. 4 Intercom Place a speaker call to another member of your Business Group. 5 Log Out Use to log out of the phone and log in as another user. (Hot Desk) 6 Mobile Account Connect a mobile device via Bluetooth to make and receive calls. Need support? Connect with us at www.northland.net/support or Dial 4357 (HELP) or 315-671-6262 to speak to a Northland Training Representative CONTROL AND NOTIFICATION CENTER SCREEN 5 The Control Center or Notification Center provides access to certain features or notifications quickly. To access this screen swipe down from the top of the display. 1 4 3 2 No. Widget Description 1 Backlight Adjust the backlight of the screens. DND Tap to turn the Do Not Disturb Feature on/off. Bluetooth Video + Tap to turn Bluetooth on/off. + Long Tap to enter the Bluetooth settings screen. Activates the video with optional camera (currently not available) Silent Tap to turn Silence feature on/off. 2 Control Center Forward Tap to enter Call Forward setting screen. Auto Answer Tap to enter the Auto Answer setting screen. Screenshot Tap to capture a screenshot. Settings Tap to enter the Settings screen. USB Tap to access the File Manager to manage the files in the USB flash drive. 3 Notification Center + Tap a missed call to return the call. + Tap the voicemail notification to log in to voicemail. 4 Delete Tap to delete all notifications. Only the notifications in the notification center are deleted. Need support? Connect with us at www.northland.net/support or Dial 4357 (HELP) or 315-671-6262 to speak to a Northland Training Representative PLACING + ANSWERING CALLS 6 PLACE A CALL AA CALL: ANSWER A CALL + Internal: Enter EXTENSION number. + External: Enter 1 and the 10-digit number. + Active Keypad appears + Lift Handset or tap AUDIO CALL icon on the Active Keypad or press the SPEAKER Key. Video call is not available. AUDIO CALL VIDEO CALL + Phone rings, indicator flashes, available commands appear on the display. + Lift Handset or press SPEAKER Key or tap ANSWER . + TO FORWARD TO ANOTHER SUBSCRIBER: Tap FORWARD, enter the extension number and tap FORWARD again. + To view the line and features keys, tap DSSKEY. + TO SEND RINGING CALL TO VOICEMAIL: Tap REJECT. PLACE AN INTERCOM CALL: Automatically bypasses ringing and opens the speaker of the party you are calling. (Desk phone only). + Tap INTERCOM Key. + Enter intercom (extension) number. + Lift Handset or tap AUDIO CALL. + Party will hear warning tone and their speaker is open for you to speak or announce. + For privacy, their microphone is automatically muted (they must unmute to speak). + If the called party is on another call, their phone will ring. MANAGE MULTIPLE CALLS: + PLACE A SECOND CALL: Tap MORE > NEW CALL + ANSWER A SECOND CALL: Hear Call Waiting Tone, second call appears on display. Tap ANSWER (first call automatically holds). You are connected to second call. Tap the flashing new call window to see call icons (answer, forward, silence and reject) for second call. Second call window Tap to answer the second call. Tap to reject the second call and send it to voicemail. Tap to show/hide merge and forward icons. Tap to merge the incoming call with the active call. Tap to forward the incoming call to another number. Need support? Connect with us at www.northland.net/support or Dial 4357 (HELP) or 315-671-6262 to speak to a Northland Training Representative 7 + VIEW ACTIVE CALLS: Tap CALLS in the active call window. Active calls and the status (on hold, connected) are displayed. (see below) Tap to display active calls + TOGGLE BETWEEN CALLS: Tap RESUME to return to the held call and place the active call on hold. Tap MERGE CALLS to join all parties. Tap CLOSE to close the call view window and return to the active call window Need support? Connect with us at www.northland.net/support or Dial 4357 (HELP) or 315-671-6262 to speak to a Northland Training Representative 8 HUNT GROUPS LOG IN/OUT When you are a member of a group (Hunt group or iACD), your account phone is programmed to ring when a choice is made from an automated attendant or when the hunt group number is dialed. You may be required to log in to the hunt group to receive calls. Your telephone will be programmed with a Hunt Group or ACD Key. You will also see additional commands related to group functionality. + Tap the ACD / HUNT GROUP Key. This will show you the groups you are a member of and whether you are logged in or out of the group. (See below). ACD/HUNT GROUP SCREEN Current Status More My Status + Your current state appears at the top of the screen. + Tap MY STATUS to change your state if you use "States" or reason codes as part of an ACD Group. (See the iACD Agent User Manual for more information). + Tap MORE to see the following additional group options. DETAIL: Displays calls average wait time, number of callers waiting, how many members are logged in and your log in status. (See below). MEMBER: Displays the members of the group and their log in status. (See below). + Tap MY STATUS to view and change your state. (See the iACD Agent User Manual for more information). MY STATUS SCREEN DETAIL SCREEN MEMBER SCREEN IMPORTANT IF YOU ARE A MEMBER OF AN iACD GROUP, REFER TO THE iACD AGENT USER MANUAL AT WWW.NORTHLAND.NET/SUPPORT Need support? Connect with us at www.northland.net/support or Dial 4357 (HELP) or 315-671-6262 to speak to a Northland Training Representative NAVIGATING A CONNECTED CALL 9 IN CALL SCREEN 1 Invite: Adds another party to the call. 2 Mute: Mutes the active call. 3 Hold: Places the active call on and exclusive HOLD. 4 DSSKey: Returns to the expanded HOME page. 5 More: Displays additional actions: New Call: puts active call on hold/provides dial tone Dialpad: Shows the active dialpad DND: Places the phone on Do Not Disturb Transfer: Begins the transfer process Add Video: starts a video call when optional camera is available. (not applicable at this time). Home Page: Returns to the HOME page. 1 2 3 4 5 6 6. End Call: Ends the active call. IN CALL ACTIONS SPEAKER: Press to make or answer any call without lifting the Handset. + TO SWITCH TO SPEAKER FROM HEADSET/HANDSET: Press the SPEAKER Key, replace handset in cradle. + TO RESUME PRIVACY: Lift the Handset or Press the HEADSET Key. + TO END SPEAKERPHONE CALL: Tap the END CALL Key. MUTE: Turns off your Microphone (Speaker, Handset + Headset) to allow you to speak privately. The caller cannot overhear office/background noise or conversations. + TO USE: Press the MUTE Key. A mute symbol appears on the display, speak privately. + TO RESUME CONVERSATION: Press the MUTE Key again. HOLD: This is an exclusive hold to your telephone. No one else can retrieve it. + TO HOLD A CALL: Tap HOLD on the display or the HOLD fixed key. + TO RETURN TO CALLER: Tap the LINE Key or Tap the RESUME Key or Press the HOLD fixed key again. KEY FEATURE Need support? Connect with us at www.northland.net/support or Dial 4357 (HELP) or 315-671-6262 to speak to a Northland Training Representative CALL TRANSFER 10 CALL TRANSFER SCREEN Keypad Blind Transfer Attended Transfer TRANSFER allows you to connect your call to someone else. Announced: With a call on the line, press the TRANSFER fixed key or tap MORE and then tap TRANSFER. (Attended) The current call is automatically placed on hold and the above screen is displayed. Enter the Number you are transferring to Tap ATTENDED TRANSFER Wait for the person to answer, announce the call. + TO COMPLETE TRANSFER: Tap TRANSFER, call is connected, hang up. + TO RETURN TO HELD CALL: Tap CANCEL then tap RESUME. Blind Transfer: With a call on the line, press the TRANSFER fixed key or Tap MORE and then tap TRANSFER. The current call is automatically placed on hold and the above screen is displayed. Enter the Number and tap BLIND TRANSFER. OR Press DSSkey to view Line, Feature and Autodial keys. Press a Busy Lamp Field (Enhanced Monitor Extension) Key. The call is automatically transferred. TRANSFER FROM CONTACTS: With a call on the line, press the TRANSFER fixed key or Tap MORE and then tap TRANSFER. The current call is automatically placed on hold and the above screen is displayed. Tap the applicable CONTACT List on the left. Tap the Search icon to display the keypad and enter search details. Tap the applicable contact. Tap AUDIO CALL. Blind Transfer: Tap B TRANSFER (blind transfer) , the call is transferred. Announced Transfer: Tap ATTENDED TRANSFER. Wait for the person to answer, announce the call. Tap TRANSFER, call is connected, hang up. TRANSFER TO VOICEMAIL: Sends a caller directly to voicemail without ringing the phone + Tap TRANSFER, call automatically held + Press *99 and enter EXTENSION Number + Tap BLIND TRANSFER NOTES: To program a Busy Lamp Field (Enhanced Monitor Extension) Key, see the CommPortal User Manual. Special administrative programming is required to use the BLF keys to transfer. Check with your System Administrator. Need support? Connect with us at www.northland.net/support or Dial 4357 (HELP) or 315-671-6262 to speak to a Northland Training Representative ADHOC CONFERENCE 11 ADHOC CONFERENCE allows you to do a multi-call conference. With call on line: + Tap INVITE. Call is not placed on hold. + Enter the second number (internal or external) and tap ADD > CALL. + When second party answers, all parties are connected. ADDITIONAL CONFERENCE TOOLS CONFERENCE OPTIONS SCREEN (MORE) + Tap the screen to view Softkeys. + Tap INVITE to add additional parties. (Maximum of four) + Tap MORE to see additional options. + Tap NEW CALL to add additional parties. (Maximum of four) + Tap DIALPAD to view the active dialpad. + Tap DND to place the phone in Do Not Disturb. + Tap SPLIT to speak to one party privately. This places all parties on hold. + Tap CALLS to view all callers. + Select the party you wish to speak privately with and tap RESUME. + Tap CALLS and then tap MERGE CALLS to return to the conference. + Tap MANAGE to manage participants. (see below) + Tap HOME PAGE to return to the HOME screen. CONFERENCE MANAGEMENT CONFERENCE MANAGEMENT SCREEN + Tap MORE. + Tap MANAGE. The screen to left is displayed. + Tap OK to return to the main conference display. + Tap MUTE to mute the selected party. + Tap X to disconnect the selected party. + Tap HOLD to place the selected party on hold. CALL PARK CALL PARK allows you to place a call on hold in the system and assign it to a Call Park Slot also referred to as an Orbit Code. The call can be retrieved from any telephone in the system by tapping the associated Call Park Slot Key. + TO PARK: With caller on the line, tap an available PARK Key, PARK Key will flash red, advise person of Call Park Number. + TO RETRIEVE: Lift the Handset, tap the applicable PARK Key. You are now connected to the call. + TO RETRIEVE ON SPEAKER: Press the Applicable Park Key. NOTE: If parked call is not retrieved within a preprogrammed number of seconds, the call will "Callback" to the phone it was parked from. Need support? Connect with us at www.northland.net/support or Dial 4357 (HELP) or 315-671-6262 to speak to a Northland Training Representative REDIAL + CALL (HISTORY) LISTS 12 REDIAL: Displays a list of the last numbers placed, redials the last number dialed, + uses the outgoing call records stored in the call log. . + TO USE: Press REDIAL Key. Display shows recent outbound calls. Scroll through the list to find the number. Tap the number you wish to call. Tap AUDIO CALL. Video call is currently not available. + TO REDIAL THE LAST CALL YOU PLACED: Press the REDIAL Key twice. CALL HISTORY: Displays a list of your most recent incoming answered, incoming missed and outbound calls. + TO USE: Tap CALL LIST. The most recent Placed, Missed and Received (answered) calls are displayed on the right. + TO VIEW INDIVIDUAL CALL LISTS: Tap the list name on the left. + TO CALL: Tap the applicable call and then tap AUDIO CALL. + TO VIEW CALL INFORMATION: Tap . Date, Time and duration and number of calls are displayed on the screen. + TO EDIT BEFORE CALLING OR TO ADD TO CONTACTS: Tap . Need support? Connect with us at www.northland.net/support or Dial 4357 (HELP) or 315-671-6262 to speak to a Northland Training Representative 13 DIRECTORY + NETWORK CONTACTS DIRECTORY: The directory is where you will find your Network Contacts. The Network Contacts consist of three lists. Use to add a contact. NETWORK CONTACTS: + CONTACTS: All contacts programmed into your phone book by a system administrator or by you either in CommPortal, from this list or by saving from Call History Lists. These will import to your other Subscriber applications during the nightly reboot. + EXTENSIONS: All extensions in your business group. + MLHGS (MULTI-LINE HUNT GROUPS): If you are a member of a MLHG, the extensions will appear in this directory. + TO PROGRAM: Tap the DIRECTORY Icon. Tap the list you want to add the contact to. Tap the + Key in the upper right of the display. You can program multiple numbers in one entry. When complete, tap OK. + TO SEARCH: Tap the DIRECTORY Icon. Tap SEARCH (this will search all directories). Begin spelling the name (first or last). Tap the name to complete the call. + TO EDIT OR DELETE A CONTACT: Tap the DIRECTORY Icon. Tap the contact you want to edit or delete. Tap to edit. Edit the contact and tap OK To delete the contact, tap tap DELETE and then tap OK to confirm. Need support? Connect with us at www.northland.net/support or Dial 4357 (HELP) or 315-671-6262 to speak to a Northland Training Representative CONVENIENCE FEATURES 14 DO NOT DISTURB (DND): Stops all tones and ringing to your phone and sends all calls to voicemail. + TO USE: Swipe down from the top of the display. Tap DND. Icon turns red. DND is enabled is displayed on the HOME screen. + TO EXIT: Tap Exit DND Mode that appears on your display. NOTE: You can program features such as DND on available keys. See the CommPortal User Manual for more information. The following features must be programmed by a System Administrator. PAGING: Accesses telephone speakers to make an announcement + TO USE: Lift Handset, tap the PAGE Key, wait for tone, make announcement, tap the END CALL Key. GROUP PICK UP: Allows you to pick up another phone you hear ringing in your group (you must be programmed in a group by a System CALL FORWARD: Forwards your phone to ring at a different number. + TO USE: Swipe down from the top of the screen to access the CONTROL AND NOTIFICATION CENTER Screen. Tap CALL FORWARD. Display indicates CALL FORWARD is OFF. Tap OFF. Tap the arrow next to ALWAYS FORWARD, BUSY FORWARD or NO ANSWER FORWARD. Toggle to ON and enter the contact number or tap the directory icon to choose from the directory. If you choose the NO ANSWER FORWARD option, choose the desired ring time to wait before forwarding. Tap the three dots in the top right of the display. Choose ALL LINES if applicable. Tap SAVE. The display indicates that Call Forward is active and a Call Forward icon appears. NOTE: Call Forward status is indicated across all MaX UC applications and CommPortal and can be updated from any applKicEatYion. + TO CANCEL: Tap CLOSE FORWARD on the display. FEATURE HOT DESK: Allows you to log in/out of other telephones within your business group. + Tap the LOG OUT Icon on the EXPANDED HOME screen. + Tap OK to confirm. The phone will reboot and the current subscriber will be logged out. + When the phone completes the reboot, you will see a login icon. + Tap the Log In Icon and enter your subscriber number and your EAS Password. + When the phone comes back up, you will be logged in. Use to log out of the phone. Need support? Connect with us at www.northland.net/support or Dial 4357 (HELP) or 315-671-6262 to speak to a Northland Training Representative RINGS + INDICATORS 15 RINGS Your telephone rings differently for different types of calls. EXTERNAL: Two short rings repeated (a new external call or a transferred external call). INTERNAL: Single ring repeated. ADJUST RING VOLUME You can adjust the volume while phone is ringing or idle. Leave handset in place Press the PLUS/MINUS VOLUME CONTROL Key to adjust the ring volume when your phone is idle. RING TONES You can select from several preprogrammed ring tones so that your phone rings differently than someone who sits near you. Ring Tones can be programmed through the CommPortal User Interface. Refer to the CommPortal User Manual at www.northland.net. Need support? Connect with us at www.northland.net/support or Dial 4357 (HELP) or 315-671-6262 to speak to a Northland Training Representative SETTINGS + FEATURES 16 The SETTINGS Icon consists of four areas of information: Status, Features, Basic Settings and Advanced Settings (see below). This guide will cover basic features and settings. Features and Settings covered in this guide are indicated with an *. For more information on other settings, please refer to the Yealink User Guide at https://support.yealink.com. General Network Phone Account Storage Qr Code Status Information Provides IP and MAC addresses as well as Firmware. Provides IP Status, Mode, MAC address and VLAN ID. Provides Hardware information. Provides default account information. Provides the internal storage available and used. Provides a Qr Code to access online information. * Call Forward Call Waiting Auto Answer Key As Send Auto Redial *DND Intercom Default Account Diagnostics Features Forwards all calls that ring at your phone to another telephone. Toggles call waiting and associated tone on/off. Phone automatically answers when it is idle and a call is received. Toggles on/off. Displays the key designated to send a call. When set to ON will redial to a busy number. Stops all tones and ringing to your phone and sends calls to voicemail. Provides options for the intercom feature. Displays the subscriber information for this account. Displays Network information. KEY FEATURE Language and Input Time & Date Display Change PIN Bluetooth APP Accounts Update Configuration Analog Headset Mode Reboot Basic Settings Sets the default Language. Change the date and time format. Settings for Backlight, wallpaper and screen saver. Changes the existing PIN. Toggles Bluetooth on/off and adds devices. Adds exchange and personal email accounts When requested by a System Administrator, this will apply changes to system setting without restarting the device. Used to set up an analog headset connection. Performs a complete reboot. Restarts the device. Need support? Connect with us at www.northland.net/support or Dial 4357 (HELP) or 315-671-6262 to speak to a Northland Training Representative STATUS INDICATORS 17 STATUS BAR ICONS The icons in the Status Bar help you easily get the current phone status, such as call and message status. Need support? Connect with us at www.northland.net/support or Dial 4357 (HELP) or 315-671-6262 to speak to a Northland Training Representative 18 LINE KEY FEATURE ICONS The line key icons show the function of the line key. Icon indicators associated with line key features are shown in the chart below. ICON INDICATORS (ASSOCIATED WITH A LINE) BUSY LAMP FIELD KEYS If your Yealink Phone is equipped with a Busy Lamp Field (BLF) the following indicators appear when keys are programmed with internal users. Need support? Connect with us at www.northland.net/support or Dial 4357 (HELP) or 315-671-6262 to speak to a Northland Training Representative YOUR VOICEMAIL 19 VOICEMAIL: The voicemail system is voice prompted with easy to follow instructions and commands FIRST TIME VOICEMAIL SET UP + Dial *99. + Enter your 10 digit subscriber number and press #. + Enter the EAS Pin that you were given by your System Administrator. + Follow the audio instructions to create a password, record your name + record your personal greeting. NOTE: The above steps can also be completed in CommPortal. This is an important part of identifying you in the system. There are multiple greeting types available for you to choose from: + PERSONAL GREETING: Plays to everyone that calls you + EXTENDED ABSENCE: Plays when you will be away from your office or phone for meetings/vacation, etc. You can turn off message acceptance when using the extended absence greeting System will remind you extended absence greeting is playing + SYSTEM GENERATED: A synthesized greeting that's set up to include your phone number or recorded name. + BUSY: Plays when you have active calls on all available lines. + OUT OF HOURS: Can be set to play outside of your normal business hours, weekends and holidays. + FORWARDED TO VM: Plays when you have your phone set to forward to voicemail. NOTES: Through the Self Service CommPortal, you are able to: + Use a wizard to set up your voicemail for the first time. + Record and change greetings. + Choose your voicemail to email options. Need support? Connect with us at www.northland.net/support or Dial 4357 (HELP) or 315-671-6262 to speak to a Northland Training Representative LOG IN TO VOICEMAIL FROM ANY TELEPHONE 20 Log in to voicemail from any account phone or external phone to listen to message, work with personal greeting and other voicemail settings. LOG IN FROM YOUR OWN PHONE (VISUAL VOICEMAIL): + Press the VOICEMAIL (Envelope) Key. + Messages are displayed on the screen. Play Call Voice Mail Delete All More Options On the left: + Tap VOICE MAIL to view a summary of messages or to change your PIN. + Tap MESSAGES LIST to return to the list. In the message list: + Select a message and tap PLAY to listen to the message. + Tap MORE OPTIONS next to the message, to see additional message options. (See below). + Tap the three dots at the very top right to call your voicemail or to delete all messages. MESSAGE OPTIONS + Tap CALL to call the number displayed in the message. + Tap MARK AS NEW to keep the message as new after you have listened to it. If you have not listened to the message this option will read MARK AS READ. + Tap FORWARD AS VOICE MAIL to send this message to another user's voicemail. + Tap ADD TO CONTACT to add to your personal contacts list. + Tap ADD TO METASWITCH CONTACT to add to the Metaswitch Contacts list. + Tap DELETE to delete the message. LOG IN FROM ANY EXTERNAL TELEPHONE: + Dial: 315-671-0031 + Enter your 10 digit telephone number and press the # key + Enter your pin and press the # key. + Press 1 to listen to your messages. LOG IN FROM ANY PHONE IN YOUR BUSINESS GROUP: + Dial: *99 + Enter your 10 digit telephone number and press the # key + Enter your pin and press the # key. + Press 1 to listen to your messages. Need support? Connect with us at www.northland.net/support or Dial 4357 (HELP) or 315-671-6262 to speak to a Northland Training Representative YOUR VOICEMAIL COMMON VOICEMAIL COMMANDS Main Menu 1 Listen to messages 2 Send a message to another user 3 Work with personal greetings 4 Mailbox settings 5 Work with Reminder Messages 6 Access deleted messages 7 Switch Account (log into another account) 0 Access Help * Exit Voicemail or return to previous menu NOTES: Star (*) will always back you up to the previous menu Pound (#) will bypass a user's personal greeting 21 Listening to Messages 1 Repeat 2 Save 3 Erase 4 Reply 5 Send a copy 6 Increases the message volume 7 Slows the message playback down 8 Pause / Resume 9 Speeds the message playback up # Next Message 11 Previous Message 77 Skip backward 5 seconds 99 Skip forward 5 seconds ADDITIONAL VOICEMAIL SETTINGS There are additional voicemail settings available in the main menu. Some settings are only available when you log in through a telephone. See page 19 for how to log in from any telephone. See the CommPortal User Guide for settings that are available through CommPortal. WORK WITH GREETING SETTINGS From the Main Menu, press 3 to work with Greetings. The following greeting settings are available. Press 1 to work with the personal greeting Press 2 to work with the extended absence greeting Press 3 to choose a system generated greeting or to work with your recorded name Press 5 to work with the greeting that plays when your phone is busy Press 6 to work with your out of hours greeting (this allows to set a schedule for a greeting that plays outside of your normal business hours). See also the CommPortal User Guide. Press 9 to work with the greeting callers here when your phone is set to forward all calls to voicemail WORK WITH TIMESAVER AND CONVENIENCE SETTINGS From the Main Menu, press 4 to work with Settings. The following settings are available. Press 1 to work with group lists - add / edit / delete group lists. Press 2 to work with timesaver settings - turn autoplay on / off, work with Urgent Message settings and change your message header and body settings. Press 3 to work with Security change the pin, set fast login or set skip pin. Press 5 to work with Notifications - message waiting indicator, email notifications and phone notifications. Press 6 for Additional Settings - Check the Operator number or turn Marketing broadcasts on / off. Press 0 to hear helpful hints. KEY FEATURE TRANSFER TO VOICEMAIL: Sends a caller directly to voicemail without ringing the phone. LEAVE A MESSAGE FOR ANOTHER USER WITHOUT RINGING THE PHONE: + Tap TRANSFER, call automatically held + Press *99 and enter EXTENSION Number + Tap BLIND TRANSFER + Press *99 + Enter Extension Number. + Lift HANDSET, press SPEAKER or tap AUDIO CALL. Need support? Connect with us at www.northland.net/support or Dial 4357 (HELP) or 315-671-6262 to speak to a Northland Training Representative SET UP AN EMAIL ACCOUNT 22 You can add an email account to the telephone just as you would to any device such as a tablet. TO BEGIN: Tap SETTINGS. Tap APP ACCOUNTS. Under BASIC SETTINGS, tap + ADD ACCOUNT. Select the type of email: EXCHANGE OR PERSONAL (IMAP). Enter your email address and tap NEXT. Enter your password and tap NEXT. Set your preferences and tap NEXT. Select an Optional name for the account and tap NEXT. SET UP AN OFFICE 365 EMAIL ACCOUNT WITH MULTI-FACTOR AUTHENTICATION (MFA) When using MFA, you must create an APP PASSWORD before setting up the account on your phone. TO BEGIN: Sign into your work account from your PC, go to MY ACCOUNT PAGE and select SECURITY INFORMATION. + Select ADD A METHOD. + Select APP PASSWORD from the dropdown list. + Click ADD. + Enter a name for the App password and select NEXT. + Copy the password from the App password page and select DONE. + Return to the Security Infor page and be sue your app password is listed. + Open the app you created the app password for (for example Outlook 2016) and past the app password when asked for it. + You should only have to do this once per app. Need support? Connect with us at www.northland.net/support or Dial 4357 (HELP) or 315-671-6262 to speak to a Northland Training Representative