User Manual for Smart-AVI models including: SM-MST SERIES, MST DP KVM with MULTIPLE 4K HDMI Out, MULTIPLE 4K HDMI Out, MST DP KVM
MST DP KVM with MULTIPLE 4K HDMI Out. USER MANUAL. Designed and Manufactured in the USA. 1-800-284-2131 www.smartavi.com. SM-MST-2D. 2-Port KVM MST with ...
SM-MST-4D - Smart AVI SM-MST-4D 4PORT KVM MST WITH QUAD 4K HDMI OUT
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DocumentDocumentSM-MST SERIES MST DP KVM with MULTIPLE 4K HDMI Out USER MANUAL SM-MST-2D SM-MST-2Q SM-MST-4D SM-MST-4Q 2-Port KVM MST with Dual 4K HDMI Out 2-Port KVM MST with Quad 4K HDMI Out 4-Port KVM MST with Dual 4K HDMI Out 4-Port KVM MST with Quad 4K HDMI Out Designed and Manufactured in the USA 1-800-284-2131 www.smartavi.com OVERVIEW TECHNICAL SPECIFICATIONS_________________________________________________________________ 3 WHAT'S IN THE BOX?_________________________________________________________________________4 FRONT AND BACK___________________________________________________________________________ 4 INSTALLATION_______________________________________________________________________________ 5-6 SYSTEM OPERATION_________________________________________________________________________ 7 FRONT PANEL CONTROL_____________________________________________________________________ 7 HOTKEY AND RS232 SERIAL CONTROL_______________________________________________________ 7 CUSTOM HOTKEY TRIGGERS_________________________________________________________________ 8 LED'S BEHAVIOUR___________________________________________________________________________ 9 TROUBLESHOOTING_________________________________________________________________________ 10 TECHNICAL SUPPORT________________________________________________________________________ 10 LIMITED WARRANTY STATEMENT____________________________________________________________ 11 2/4 Port KVM MST with Dual or Quad 4K HDMI Out 2 Technical Specifications VIDEO Format Input Interface Output Interface Resolution DDC Input Equalization Input Cable Length Output Cable Length AUDIO Input Interface Output Interface Impedance Frequency Response Nominal Level Common Mode USB Input interface (TX) Output interface (RX) Emulation CONTROL Front Panel RS-232 Hot Keys OTHER Power Adapter Approvals Operating Temperature Storage Temperature Humidity DisplayPort1.2a SM-MST-2S SM-MST-2D / SM-MST-4S SM-MST-2S SM-MST-2S / SM-MST-4S SM-MST-2D / SM-MST-4D Up to 4K (3840 x 2160 @ 30 Hz) 5 volts p-p (TTL) Automatic Up to 20 ft Up to 20 ft (2) DisplayPort1.2a (4) DisplayPort1.2a (8) DisplayPort1.2a (2) HDMI (4) HDMI (2) 3.5 mm Stereo Audio (1) 3.5 mm Stereo Audio 600 Ohm 20 Hz to 20 kHz 0-1.0 V Rejection at 60 dB (2) USB type B (2) USB 1.1 Type A for KM Devices (2) USB 2.0 Type A Transparent USB 1.1 and USB 2.0 Compatible Push Buttons with LED Indicators DB9 Female - 115200 N,8,1, No flow control Via Keyboard External 100-240 VAC/ 12VDC2A @ 24 W UL, CE, ROHS Compliant +32 to +104°F (0 to +40°C) -4 to 140°F (-20 to +60°C) Up to 80% (No Condensation) 2/4 Port KVM MST with Dual or Quad 4K HDMI Out 3 What's in the box? PART NO. SM-MST Unit CC35DB9 PS12V2A Q-TY DESCRIPTION 1 2/4 Port KVM MST with Dual or Quad 4K HDMI Out 1 3.5mm to DB9 Cable (for SM-DVN-2S / SM-DVN-2D) 1 12V DC, 2A (minimum) power adapter with center-pin positive polarity. 1 User Manual FRONT AND BACK SM-MST-2D Back SM-MST-2Q Back SM-MST-2D Front SM-MST-2Q Front SM-MST-2D Back SM-MST-2D Front SM-MST-2Q Back SM-MST-2Q Front 2/4 Port KVM MST with Dual or Quad 4K HDMI Out 4 INSTALLATION 1. Ensure that power is turned off or disconnected from the unit and the computers. 2. Use a DisplayPort cable to connect the DisplayPort output port from each computer to the corresponding DP IN ports of the unit. 3. Use a USB cable (Type-A to Type-B) to connect a USB port on each computer to the respective USB ports of the unit. 4. Optionally connect a stereo audio cable (3.5mm to 3.5mm) to connect the audio output of the computers to the AUDIO IN ports of the unit. 5. Connect a monitor to the HDMI OUT console port of the unit using a HDMI cable. 6. Connect a USB keyboard and mouse in the two USB console ports. 7. Optionally connect stereo speakers to the AUDIO OUT port of the unit. 8. Optionally use included 3.5mm to DB9 Cable and connect with a standard RS-232 Cable (not included) to connect to a PC for Serial Control (only for 2 port units) 9. Finally, power on the KVM by connecting a 12VDC power supply to the power connector, and then turn on all the computers. Note: You can connect up to 2 computers to the 2 port KVM and connect up to 4 computers to the 4 port KVM. DP IN HDMI OUT USB IN USB K/M OUT USB 2.0 OUT AUDIO IN AUDIO OUT RS232 12VDC2.0A USB OUT AUDIO HDMI OUT K/M HDMI OUT AUDIO USB IN-4 DP AUDIO DP USB DP IN-2 AUDIO USB DP IN-1 AUDIO USB 2/4 Port KVM MST with Dual or Quad 4K HDMI Out 5 Installation (continued) EDID LEARN The KVM is designed to learn the connected monitor's EDID upon power up. In the event of connecting a new monitor to the KVM, a power recycle is required. The KVM will indicate to the user the EDID learn process by flashing the front panel's LEDs. Port one green and push button blue LEDs will both begin to flash for about 10 seconds. When the LEDs stop flashing, the EDID learn process is done. If the KVM has more than one video board (such as dual-head and quad-head models), then the unit will continue to learn the EDIDs of the connected monitors and indicate the progress of the process by flashing the next port selection green and push button blue LEDs respectively. The monitor must be connected to the video output connector located in the console space at the back of the KVM during the EDID learn process. If the read EDID from the connected monitor is identical to the current stored EDID in the KVM then the EDID learn function will be skipped. 2/4 Port KVM MST with Dual or Quad 4K HDMI Out 6 System operation There are three ways to control the SM-MST: Keyboard Hotkeys, RS-232 Serial Commands, and Front Panel Buttons. All modes of control will allow the user the set their desired configurations. front panel control To switch to an input port, simply push the button on the front-panel of the KVM. If an input port is selected, the LED of that port will turn on. Hold down the button of Front Panel for 3 seconds to force learn EDID. hotkey and rs232 serial control The SM-MST may also be controlled via RS-232 commands. To use these commands, you must use HyperTerminal or an alternate terminal application. The settings for the connection are as follows: Baudrate 115200; Data Bits 8; Parity None; Stop Bits 1; Flow Control None. Once you have connected to the SM-MST via Serial, you will see the SM-MST information when the device starts up. The following commands can be used for RS-232 with available keyboard hotkeys: COMMAND DESCRIPTION Switch all USB devices and Main video Switch Audio Only Switch KM Only Switch USB Only Hotplug Restore Factory Defaults Reset Software Status Query HOTKEY [CTRL][CTRL] m [port #] [ENTER] [CTRL][CTRL] a [port #] [ENTER] [CTRL][CTRL] c [port #] [ENTER] [CTRL][CTRL] u [port #] [ENTER] [CTRL][CTRL] h [ENTER] [CTRL][CTRL] f [ENTER] [CTRL][CTRL] r [ENTER] N/A RS-232 COMMAND //m [port #] [ENTER] //a [port #] [ENTER] //c [port #] [ENTER] //u [port #] [ENTER] //h [ENTER] //f [ENTER] //r [ENTER] //?? [ENTER] 2/4 Port KVM MST with Dual or Quad 4K HDMI Out 7 Custom hotkey triggers Users are able to customize the keys that trigger Hotkeys. The default trigger for hot key function on the keyboard is Ctrl + Ctrl. The trigger function can be used to change to the following keys: Ctrl (Left / Right), Alt, Shift (Left / Right), Caps Lock, Scroll Lock, F1-F12 TO VIEW HOTKEY TRIGGER SETTING Use the RS-232 command: / + / + ? + ? + Enter to view the current HotKey Trigger To reset the Hotkey Trigger use the "Factory Defaults" command. TO CHANGE THE HOTKEY TRIGGER SETTING HotKey + HotKey + x + [desired hotkey] Example: If users current Hotkey trigger is Shift and want to change to Scroll Lock, user would type Shift + Shift + x + Scroll Lock 2/4 Port KVM MST with Dual or Quad 4K HDMI Out 8 Led's behavior User Console Interface Display LED: # STATUS 1 Off 2 On 3 Flashing DESCRIPTION Monitor is not connected Monitor is connected EDID problem Learn EDID to fix the problem Front Panel Port Selection LED's: # STATUS 1 Off 2 On 3 Flashing DESCRIPTION Non-selected port Selected port EDID learn in process IMPORTANT! If all Front Panel LED's are on and not flashing, the POWER UP SELF TEST has failed and all functions are disabled. Check if any of the front panel port selection buttons are jammed. In this case, release the jammed button and recycle the power. If power up self test is still failing, please contact SmartAVI technical support at support@smartavi.com. EDID Learn - Front Panel LED's: All LED's are turned on for 1 second. Then: · Port 1 LED's will flash until the end of the process. · Port 2 LED's will flash until the end of the process if a second video board exists (Dual-head KVM) 2/4 Port KVM MST with Dual or Quad 4K HDMI Out 9 Troubleshooting No Power · Make sure that the power adapter is securely connected to the power connector of the unit. · Check the output voltage of the power supply and make sure that the voltage value is around 12VDC. · Replace the power supply. No Video · Check if all the video cables are connected properly. · Connect the computer directly to the monitor to verify that your monitor and computer are functioning properly. · Restart the computers. Keyboard is not working · Check if the keyboard is properly connected to the unit. · Check if the USB cables connecting the unit and the computers are properly connected. · Try connecting the USB on the computer to a different port. · Make sure that the keyboard works when directly connected to the computer. · Replace the keyboard. Mouse is not working · Check if the mouse is properly connected to the unit. · Try connecting the USB on the computer to a different port. · Make sure that the mouse works when directly connected to the computer. · Replace the mouse. No Audio · Check if all the audio cables are connected properly. · Connect the speakers directly to the computer to verify that the speakers and the computer audio are functioning properly. · Check the audio settings of the computer and verify that the audio output is through the speakers. Technical support For product inquiries, warranty questions, or technical questions, please contact info@smartavi.com. 2/4 Port KVM MST with Dual or Quad 4K HDMI Out 10 Limited warranty statement A. Extent of limited warranty SmartAVI, Inc. warrants to the end-user customers that the SmartAVI product specified above will be free from defects in materials and workmanship for the duration of 1 year, which duration begins on the date of purchase by the customer. Customer is responsible for maintaining proof of date of purchase. SmartAVI limited warranty covers only those defects which arise as a result of normal use of the product, and do not apply to any: a. Improper or inadequate maintenance or modifications b. Operations outside product specifications c. Mechanical abuse and exposure to severe conditions If SmartAVI receives, during applicable warranty period, a notice of defect, SmartAVI will at its discretion replace or repair defective product. If SmartAVI is unable to replace or repair defective product covered by the SmartAVI warranty within reasonable period of time, SmartAVI shall refund the cost of the product. SmartAVI shall have no obligation to repair, replace or refund unit until customer returns defective product to SmartAVI. Any replacement product could be new or like new, provided that it has functionality at least equal to that of the product being replaced. SmartAVI limited warranty is valid in any country where the covered product is distributed by SmartAVI. B. Limitations of warranty To the extant allowed by local law, neither SmartAVI nor its third party suppliers make any other warranty or condition of any kind whether expressed or implied with respect to the SmartAVI product, and specifically disclaim implied warranties or conditions of merchantability, satisfactory quality, and fitness for a particular purpose. C. Limitations of liability To the extent allowed by local law the remedies provided in this warranty statement are the customers sole and exclusive remedies. To the extant allowed by local law, except for the obligations specifically set forth in this warranty statement, in no event will SmartAVI or its third party suppliers be liable for direct, indirect, special, incidental, or consequential damages whether based on contract, tort or any other legal theory and whether advised of the possibility of such damages. D. Local law To the extent that this warranty statement is inconsistent with local law, this warranty statement shall be considered modified to be consistent with such law. 2/4 Port KVM MST with Dual or Quad 4K HDMI Out 11 NOTICE The information contained in this document is subject to change without notice. SmartAVI makes no warranty of any kind with regard to this material, including but not limited to, implied warranties of merchantability and fitness for particular purpose. SmartAVI will not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance or use of this material. No part of this document may be photocopied, reproduced, or translated into another language without prior written consent from SmartAVI, Inc. 20180109 Designed and Manufactured in the USA Tel: (800) AVI-2131 · (702) 800-0005 2455 W Cheyenne Ave, Suite 112 North Las Vegas, NV 89032 www.smartavi.com 2/4 Port KVM MST with Dual or Quad 4K HDMI Out 12