Installation Guide for PENTAIR models including: Hydromatic Panel and Jumper Wire, Hydromatic, Panel and Jumper Wire, Jumper Wire
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DocumentDocumentHYD2427 (11-03-23) PANEL & JUMPER WIRE TROUBLESHOOTING GUIDE pentair.com/hydromatic ©2023 Pentair. All Rights Reserved. HYD2427 (09-15-23) 1 SAFETY INFORMATION SAFETY SYMBOLS This is the safety alert symbol. When you see this symbol on your pump or in this manual, look for one of the following signal words and be alert to the potential for personal injury: warns about hazards that will cause serious personal injury, death or major property damage if ignored. warns about hazards that can cause serious personal injury, death or major property damage if ignored. warns about hazards that will or can cause minor personal injury or property damage if ignored. The word NOTICE: indicates special instructions that are important but not related to hazards. California Proposition 65 Warning This product and related accessories contain chemicals known to the State of California to cause cancer, birth defects or other reproductive harm. CUTTING RISK. Risk of serious cutting or amputation exists. Use caution as liner plate is extremely sharp. Always keep fingers and hands away from cutting profiles. Disconnect all power sources prior to servicing pump. Pump may start without warning. RISK OF ASPHYXIATION. Installer(s) and/or service personnel must use proper Personal Protective Equipment and follow OSHA 29 CFR 1910.146 or OSHA 29 CFR 1926. Pump may be installed in a location classified as a confined space. BIOHAZARD RISK. Once wastewater source has been connected to system, Biohazard Risk exists. Installer(s) and/or service personnel must use proper personal Protective Equipment and follow handling procedures per OSHA 29 CFR 1910.1030 when handling equipment after wastewater source has been connected to system. NOTICE: FM rated models are only to be used in 60hz applications. GENERAL SAFETY Do not touch an operating motor. Modern motors can operate at high temperatures. To avoid burns when servicing pump, allow it to cool for 30 minutes after shutdown before handling. Follow all applicable local and state codes and regulations. Submersible pumps are not approved for and should not be used in swimming pools, recreational water installations, decorative fountains or any installation where human contact with the pump fluid is common. Pump is designed for municipal and commercial wastewater applications. Keep safety labels in good condition, replacing any missing or damaged labels. DO NOT run the pump dry. Dry running can overheat the pump, (causing burns to anyone handling it) and will void the warranty. The pump is permanently lubricated. No oiling or greasing is required in normal operation. Periodically inspect pump and system components. Wear safety glasses at all times when working on pumps. Keep work area clean, uncluttered and properly lighted. Store all unused tools and equipment. DO NOT use to pump flammable liquids. RISK OF FIRE OR EXPLOSION. Can cause severe personal injury, property damage or death. Do not smoke or use open flames in or around this system. ELECTRICAL SAFETY Hazardous voltage. Can shock, burn, or kill. When installing, operating, or servicing this pump, follow the safety instructions listed below. ELECTROCUTION HAZARD: Must be installed by a qualified professional. Disconnect all electrical power before attempting service. DO NOT modify the cord. When wiring to a system control, connect ground lead to the system ground. DO NOT splice the electrical power cord. DO NOT allow the power leads on the end of the electrical cords to be submerged. DO NOT handle or service the pump while it is connected tothe power supply. A water test must be taken before installation of any water treatment equipment. The water quality can significantly influence the life of your system. You should test for corrosive elements, acidity, total solids and other relevant contaminants, including chlorine and treat your water appropriately to ensure satisfactory performance and prevent premature failure. Risk of severe electrical shock or electrocution. May result in serious injury or death or fire hazard. Only qualified personnel may install this system. Reasonable care and safe methods relating to the installation and operation of this product should be practiced. NFPA 70/National Electric Code (NEC) or local codes must be followed. System must be properly grounded according to NEC. Keep basin cover closed, except when removing pump. 2 HYD2427 (11-03-23) PANEL TROUBLE SHOOTING LOGIC DIAGRAM Are you a qualified electrician? if yes proceed, if no, stop Pump/Panel not working Check incoming voltage (L1-N) (L1-L2) (L1-L2-L3) Is reading +/- 10% of nameplate voltage YES or NO YES Turn HOA switch to "Hand"; does the contactor pull in YES or NO NO Correct incoming voltage; return to YES or NO and continue logic YES Does the motor run YES or NO NO Get a voltmmeter and check the fuse (L-N in control circuit) GOOD or BAD NO IF present check voltage/phase monitor, redundant off switch, etc. Relay pulled in and/or first terminal of off float has power YES or NO YES Go to jumper wire test Correct as needed GOOD Check heat sensor (L-N 1st and 2nd terminal) is Voltage present YES or NO YES Contactor pulls in and pump does not run, suspect bad pump NO Correct relay or power. GoTO "turn HOA switch to HAND to go over circuit Done YES Check OL, hit reset and test pins 95 and 96, is voltage present YES or NO NO Fix/replace heat sensor or add temporary jumper to continue YES Check neutral for breaks. Use continuity test from the neutral lug to the neutral of the circuit GOOD or BAD NO Replace OL Go back to previous step to check heat sensor BAD Replace the fuse Turn HOA switch to hand again-return through logic tree GOOD or BAD BAD Correct neutral break Does HOA pull in contactor YES or NO GOOD Replace contactor Return to heat sensor check YES Continue to jumper test HYD2427 (11-03-23) NO Trace wiring, return to heat sensor GOOD Pulls in contactor, return to does the motor run BAD Check panel and wiiring for shorts. correct and return to move HOA switch to HAND again 3 JUMPER WIRE TEST Place pumps into off postition. Make up 2 jumpers for simplex systems and 3 jumpers for duplex system. Place a temporary jumper across the off float. Place the second jumper across the on float. Turn pumps to auto. Does the contractor pull in? (GOOD - BAD) GOOD Remove jumper across the on float BAD Go Back to troubleshooting logic Does the contactor stay held in? It should (YES - NO) NO Pump relay does not hold. Replace relay. Return to the top and do jumper test. YES Remove the off jumper. Contact or should release. (Yes-No) NO Bad aux contact. Replace relay. Return to the top and do jumper test YES End for simplex suspect faulty float. Duplex continue. Reattach jumpers on/off floats. Does it alternate to the second pump. (YES-NO) NO Does any contactor pull in? (YES-NO) YES Return to remove jumper across on float. Go through logic for this pump YES Suspect bad alternater and replace. Return to reattach jumps on the on/off floats. NO Replace faulty contactor. Return to reattach jumps on the on/off floats. If logic checks out for multiple pumps continue. Both contactors should pull in. (YES-NO) YES Do the pumps stay on when override jumper is removed. (YES-NO) NO Bad coil in control relay. Replace. Return to override/ lag float check. YES Suspect faulty floats. Replace and check for proper operation. End 1101 Myers Parkway Ashland, OH 44805 Ph: 855.274.8947 Fx: 800.426.9446 490 Pinebush Road, Unit 4 Cambridge, Ontario, Canada N1t 0a5 Ph: 800.363.7867 Fx: 888.606.5484 pentair.com/hydromatic NO Control relay is bad replace. Return to override/lag floats check. All indicated Pentair trademarks and logos are property of Pentair. Third party registered and unregistered trademarks and logos are the property of their respective owners. ©2023 Pentair. All Rights Reserved. HYD2427 (11-03-23)Adobe PDF Library 17.0