User Guide for MobileHelp models including: SOLO Mobile On-the-Go System, SOLO, Mobile On-the-Go System
ENHANCE Enhance Your System with these Special Offers! Connect Premium Take advantage of this exclusive new program that provides you with an extra layer of protection AND can save you up to $300! · Protect yourself from costly replacements of lost or damaged equipment through our Connect Premium program · Up to 50% off select features, accessories and services · 25% off Fall Detect Pendant service · One FREE standard Help Button Only $6/month! (in addition to your plan) Fall ButtonTM Add the Fall ButtonTM for $11/month in addition to your plan. Our unique Fall Button automatically detects a fall even if you can't press your button .* · Comfortable & Lightweight · Wearable as a pendant · Waterproof design for use in the shower *Fall Button does not detect 100% of falls. If able, users should always push their Help Button when they need assistance. Fall Button is not intended to replace a caregiver for users dealing with serious health issues. Only $11/month! (in addition to your plan) Monitoring Center Phone Number SAVE THIS NUMBER IN YOUR PHONE CONTACTS TO ENSURE YOU DON'T MISS AN IMPORTANT CALL FROM OUR MONITORING CENTER Please do not call 1-800-932-3822 prior to reading steps below. Follow these steps below: 1. Add this phone number as a contact in your cell phone. 2. Ask your emergency contacts to do the same. 3. If you or your emergency contacts receive a call from this number, please answer! 4. If needed, call back the same number appearing on the Caller ID as not to cause any delay in processing an alarm. Please note, there is no need to return the call unless requested by the monitoring center or if you have a question about an alarm. SRDR-00006 Rev 2 3 Quick Start Guide Quick Start Guide CBS 4 MD 4 MHP-06776A_mech.indd 1 Quick Start Guide Easy steps to setup your system today! Mobile On-the-Go System (SOLO) We encourage our valued customers to use the testing processes outlined to allow operators more time to handle actual emergencies. Rest assured, a live operator will always be available to answer your call if an emergency were to occur. SRDR-00006 Rev 2 4/2/2019 11:29:49 AM QUICK SETUP Your System is "ACTIVE" and READY TO USE Mobile On-the-Go System Includes a mobile device, neck or wrist pendant, cradle charger and mobile case. Plug the power cord into an electrical outlet The electrical outlet should NOT be controlled by a light switch Place the Mobile Device on the The yellow light on the front of the Cradle Charger will illuminate. The Mobile Device will turn on within 10 seconds and then it will take approximately 60 seconds for the Mobile Device to register with the network. The red battery light will come on, indicating that the device still needs charging. When the device is fully charged, the red light will turn off. It will take up to 3 hours for the device to be fully charged. Yellow Light ON/OFF Switch Next, be sure to test your system... see Testing page. 1 Quick Start Guide CBS 4 MD 3 MHP8003-455A_mech.indd 2 SRDR-00006 Rev 2 Quick Start Guide TESTING Mobile On-the-Go System Press and hold the test button 1 This is located on the side of the device and is labeled with the letter T The mobile device will instruct you to press the emergency button or pendant Press the emergency button 2 or pendant The mobile device will announce, "Test Call sent to Emergency Response Center" 3 If the test was successful... The mobile device will announce, "Thank you for testing your device" If the test was unsuccessful... 4 The mobile device will announce, "User auto-test failed, please contact Customer Support" PLEASE REFER TO THE CUSTOMER SERVICE NUMBER ON THE INSERT THAT CAME WITH THIS GUIDE FOR ANY QUESTIONS OR CONCERNS. If you have not set up your system... see Setup page first. SRDR-00006 Rev 2 Quick Start Guide 2 4/2/2019 11:29:49 AMAdobe PDF library 15.00 Adobe Illustrator(R) 24.0