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general-solution-resources Support Matrix
Dell SC Series: Software Release, Support Policy, and End-of-Life Matrix
Version 2.7
Abstract
This document is a guide to DellTM SC Series support policies, software releases, and end-of-life matrix. February 2023
4688-SC-WP
Revisions
Revisions
Date January 20, 2016 March 1, 2016 August 10, 2016 January 4, 2017 February 10, 2017 February 22, 2018 February 12, 2019 March 7, 2019
June 13, 2019 April 21, 2020 August, 2020 January, 2021 March, 2021 August, 2021 August, 2022 February, 2023
Description Initial release Updated for SCOS 6.7 GA release Updated for DSM2016 R2 GA release Updated for SCOS 7.1 GA release Updated for DSM 2016 R3.1 GA release Updated with SCOS and DSM releases Updated with SCOS and DSM releases Combined the Dell Storage Software Release and Support Policy and The SC Series End of Life Matrix Corrected End of Standard Support for SC4020 Updated SC4020 EOSL date, added SCOS 7.4.x and DSM 2019 R1 Updated terms, added end-of-expansion dates & removed drive table Added SC9000 Service description update Added SCv30x0, SC5020(F) and SC7020(F) EOL Added SC4x0 and SCv3x0 Enclosures and updated branding Updated SCOS firmware table
Acknowledgments
Current Author: Joel Ruf, Product Management
The information in this publication is provided "as is." Dell Inc. makes no representations or warranties of any kind with res pect to the information in this publication, and specifically disclaims implied warranties of merchantability or fitness for a particular purpose.
Use, copying, and distribution of any software described in this publication requires an applicable software license.
Copyright © 2016-2021 Dell Inc. or its subsidiaries. All Rights Reserved. Dell Technologies, Dell, EMC, Dell EMC and other trademarks are trademarks
of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners. [2/2/2023] [Support Matrix] [4688-SC-WP]
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Table of contents
Table of contents
Revisions ..................................................................................................................................................................... 2 Acknowledgments........................................................................................................................................................ 2 Table of contents ......................................................................................................................................................... 3 1 Support guidelines ................................................................................................................................................. 4
1.1 Requirements for software support ............................................................................................................... 4 1.2 Offering of maintenance agreements ............................................................................................................ 4 1.3 Warranty offering - hardware and software ................................................................................................... 4 2 Firmware release guidelines .................................................................................................................................. 5 2.1 Definition of terms ........................................................................................................................................ 5 2.1.1 Definition of release lines.............................................................................................................................. 6 2.2 Supported firmware releases ........................................................................................................................ 6 2.2.1 Storage Center Operating System (SCOS) ................................................................................................... 6 2.2.2 Dell Storage Manager (DSM)........................................................................................................................ 6 2.2.3 Replay Manager ........................................................................................................................................... 7 2.2.4 Storage integrations ..................................................................................................................................... 7 2.3 Perpetual Software Licensing ....................................................................................................................... 7 2.4 Product Documentation ................................................................................................................................ 7 2.5 Timing of implementation.............................................................................................................................. 7 3 Software end-of-support-life matrix ........................................................................................................................ 8 3.1 Storage Center Operating System (SCOS) ................................................................................................... 8 3.2 Dell Storage Manager................................................................................................................................... 9 3.3 Replay Manager ......................................................................................................................................... 10 4 End-of-life matrix ................................................................................................................................................. 11 4.1 Controllers (DPEs) ..................................................................................................................................... 11 4.2 Enclosures (DAEs) ..................................................................................................................................... 11 4.3 NAS ........................................................................................................................................................... 12 A Technical support and resources ......................................................................................................................... 13
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Support guidelines
1 Support guidelines
1.1 1.2 1.3
Requirements for software support
Software updates are available only to customers having SC Series and/or legacy Compellent hardware arrays that are covered under warranty or a valid software maintenance agreement. Major, minor, maintenance, patch and hotfix software releases for each array will continue to be available until the last date of support (End-of-Standard Support) for the array. Please note that hardware limitations in older arrays may preclude customers from being able to use all the features and functionality in new software releases.
Offering of maintenance agreements
Customers covered by a valid warranty or maintenance agreement for hardware and software can purchase maintenance contract renewals for a period ending no later than the end of service life, as set forth in the software end of life matrix of the SC Series hardware array. Any array that does not have a current maintenance contract may be reinstated under a new contract, provided that the array is still in the possession of the customer that originally purchased it, and that it has not reached its end of service life. Reinstatement may require payment of a reinstatement fee along with cost of the new maintenance contract.
For further information, contact your Dell service representative.
Warranty offering - hardware and software
The software warranty period is ninety (90) days from the ship date. During the warranty period, customers will receive minor software releases and bug fixes and technical assistance on a best effort basis, Monday through Friday - 8 AM to 5 PM local/regional time, excluding holidays. Technical assistance provided outside the defined warranty period will be billed at the current time and material rates.
This link provides details regarding support and warranty information on Dell products. About half-way down the page, there are links to documents regarding Dell storage support. Documents such as Dell ProSupport Plus for Enterprise and Dell Optimize for Storage are available for download.
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Firmware release guidelines
2 Firmware release guidelines
Each SC Series array runs a core operating system in firmware that provides all the SC Series features and functionality. Firmware will be updated from time to time as new features are added, for general maintenance and other improvements. The firmware version is defined using a version number. The firmware version number takes the following form: "X.Y.Z."
Dell is committed to regular firmware releases with a focus on providing the best possible enterprise storage experience for our customers. For issues that may impact data availability or integrity, we may deliver an unscheduled release and notify any customers that would benefit from the release. To help maximize the performance and integrity of their arrays, customers should always ensure that they are using a supported release stream (as detailed below), and plan to update their arrays to the most current recommended release on a maintenance schedule that considers the needs of their business and the need to keep their critical IT equipment updated.
Note: The timelines listed below for the firmware releases are approximations and are intended for guidance only. Dell reserves the right to make changes without notice to the timelines mentioned herein.
2.1
Definition of terms
Definition of releases
Release type
Definition
End of Quoting
The last date a product order will be accepted.
End of Sales Life (EOL) End of Expansion (EOE)
The last date an order can be accepted for factory fulfillment.
The last date an order for component upgrades & expansion can be accepted for factory fulfillment. · EOE can be up to three years after EOL date and varies by array.
End of Standard Support (EOSS)
End of ProSupport maintenance and support services.
· SC Series end-of-standard support is EOL date + 5 years · SCv Series end-of-standard support is invoice date + 7 years
Major release Minor release Maintenance release
A major release introduces new features, functionality, architectural improvements and/or cross-portfolio major changes. A major release is identified by a change to the first digit of the firmware version number (X.Y.Z.)
A minor release introduces new features and functionality and/or new hardware enablement. A minor release is identified by a change to the second digit of the firmware version number (X.Y.Z). Minor releases are targeted for release approximately every 6-12 months.
A maintenance release fixes issues for enhanced stability and performance of the Storage Center array. A maintenance release is identified by a change to the third digit of the firmware version number (X.Y.Z).
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Firmware release guidelines
Patch release/Hot fix Super package release
Maintenance releases are targeted for release approximately every 3-6 months.
A patch release or hot fix, many times referred to as a build release, addresses issues experienced in the environment of a specific customer(s), and is provided by Dell Tech Support only to the affected customer(s).
A super package release is for disk firmware updates and is provided by Dell Tech Support only to the affected customer(s).
Note: Customers should review maintenance release documentation to determine the priority of taking a maintenance release for their specific environments and generally update their arrays 1-2 times per year, within the bounds of their business needs and practices.
A patch release may require individual controller restart after installation, but no downtime in dual-controller arrays. The patch releases provided to customers to resolve specific issues; are not maintained releases. To receive ongoing support for a release (i.e. Super package updates), the expectation is that customers will update to the next maintenance release containing the fix for their issue.
A super package release may require individual controller restart after installation, but no downtime in dualcontroller arrays.
SC Series does not support downgrading of software to an earlier version.
2.1.1
Definition of release lines
A release line refers to all maintenance, patch and super package releases that are associated with the specific major or minor release.
2.2
Supported firmware releases
Dell reserves the right to provide software maintenance for Replay Manager agents, management software, operating system, and super package releases on previous releases as Dell determines, in its sole discretion. Dell is under no obligation to provide any such maintenance.
2.2.1
Storage Center Operating System (SCOS)
The Dell firmware support goal is to provide maintenance support for the two (2) most recent releases. Super package releases will be provided, if required, for up to two years after the release dateS-4 (GA) or commercial release. Dell strongly recommends that customers ensure they are running one of the two supported release lines. During a technical support engagement, Dell technical support may request that a customer upgrade to one of the two supported release lines to resolve issues a customer may be experiencing which were fixed in a supported release, or to maintain compatibility with replacement parts.
As an exception, Dell Storage may, in its sole discretion, provide patches for an unsupported release as conditions warrant.
2.2.2
Dell Storage Manager (DSM)
Dell Storage Manager, formerly known as Enterprise Manager, will provide maintenance support on the current GA or commercial release and support on the last version in the release string, until the SC Series array goes EOSS.
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Firmware release guidelines
2.2.3
Replay Manager
Replay Manager maintenance will be provided for the most recent two releases. Support for Replay Manager will be provided on the last locked version, until the SC Series array goes EOSS.
2.2.4
Storage integrations
SC Series integrations with VMware, Oracle, Microsoft, and others will provide maintenance on the current SC Series GA or commercially available version and support on integrations will be provided until partner version goes into end of extended support.
2.3
Perpetual Software Licensing
SC Series comes with a perpetual software license which allows a customer to run the software for as long as the customer chooses to do so, on the original hardware array and on any upgraded hardware array with which it is compatible. The only current exception to that is the SCv20x0 and SCv30x0 Series solutions. There is no entitlement to maintenance or support included with the license; and the right of the customer to use the software beyond the end of life does not obligate Dell to provide continued support or maintenance beyond end of life. Not all hardware arrays are compatible with all software release lines, and Dell is under no obligation to maintain such compatibility.
While Dell does provide customers with perpetual license rights to use many of its software titles, including most of the SC Series portfolio, customers may not extend support services on any software (operating system, Dell Storage Manager, Replay Manager and storage integrations) running on hardware that is no longer eligible for support because it has reached the end of standard support. Customers may, of course, continue to use the software on such hardware, but such use will be at the customer's risk.
2.4
Product Documentation
Software product documentation will remain available for Storage Center Operating System (SCOS), Replay Manager and Dell Storage Manager (DSM) until the End of Standard Support. Software product documentation support for storage integrations will remain available until the partner version goes end of extended support.
Documentation is available via dell.com/support for each of the following arrays:
SC9000, SC8000, SC7020, SC7020F, SC5020, SC5020F, SC4020, SCv30x0, SCv20x0 , SC40 and FS8600.
2.5
Timing of implementation
Customers are strongly advised to upgrade to the most current GA or commercially available version of firmware as soon as reasonably possible after it becomes available.
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Software end-of-support-life matrix
3 Software end-of-support-life matrix
This end-of-support-life (EOL) matrix reflects supported versions of the firmware, including operating system and the Dell Storage Manager management tool.
This matrix will be updated when a release is made, and at other times as Dell deems appropriate.
3.1
Storage Center Operating System (SCOS)
Version
Release date
Maintenance Super
release
Package
available
available
Recommended minimum version
Supported arrays
6.0.3 6.2.2 Jan 2012 No
No
6.7.50 for SC40;
SC8000, SC40
7.2.51 for SC8000
6.3.1 6.3.11 Jun 2013 No
No
6.7.50 for SC40;
SC8000, SC40
7.2.51 for SC8000
6.4.1 6.4.5 May 2014 No
No
6.7.50 for SC40;
SC8000, SC40
7.2.51 for SC8000
6.5.1 6.5.x Oct 2014 No
No
6.7.50 for SC40;
SC8000, SC4020, SC40
7.2.51 for SC8000
and SC4020
6.6.1 6.6.x Sep 2015 No
No
6.7.50 for SC40;
SC8000, SC4020, SCv20x0,
7.2.51 for all others SC40
6.7.2 6.7.x Feb 2016 No
No
6.7.50 for SC40;
SC9000, SC8000, SC4020,
7.2.51 for all others SCv20x0, SC40
7.0.1 7.1.30 Jan 2017 No
No
7.2.51, 7.3.6, or later SC9000, SC8000,
SC7020(F), SC4020,
SCv20x0
7.2.1 7.2.51 Feb 2017 No
No
7.2.51, 7.3.6, or later SC9000, SC8000,
SC7020(F), SC5020(F),
SC4020, SCv30x0, SCv20x0
7.3.1 7.3.x Apr 2018 No
No
7.3.6, or later
SC9000, SC8000,
SC7020(F), SC5020(F),
SC4020, SCv30x0, SCv20x0
7.4.2 7.4.x Sep 2019 No
Yes (critical 7.4.21 updates only)
SC9000, SC8000, SC7020(F), SC5020(F), SC4020, SCv30x0, SCv20x0
7.5.1 7.5.x May 2021 Yes
Yes (critical 7.5.2 or later updates only)
SC9000, SC8000, SC7020(F), SC5020(F), SC4020, SCv30x0, SCv20x0
7.5.10
Nov 2022 Yes
No
7.5.2 or later
SC9000, SC8000, SC7020(F), SC5020(F), SC4020, SCv30x0, SCv20x0
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Software end-of-support-life matrix
3.2
Dell Storage Manager
Version
Release date
Maintenance Rec. EM/DSM Rec. SCOS
release
minimum
minimum
available
version
version
Supported arrays Supported API versions+
EM2015 R2 Nov 2015 No
EM2015 R3 6.7.x
SC9000, SC8000, 1.4-2.1 SC4020, SCv20x0, SC40
EM2015 R3 Jan 2016 No
EM2015 R3 6.7.x
SC9000, SC8000, 1.5-2.2 SC4020, SCv20x0, SC40
DSM2016 R2 Aug 2016 No
DSM2016 R2 6.7.x
SC9000, SC8000, 2.0-3.1 SC4020, SCv20x0, SC40
DSM2016 R3.1
Feb 2017 No
DSM2016 R3.1 7.1.x (6.7.x for SC40)
SC9000, SC8000, 2.0-3.1, 3.3 SC7020, SC4020, SCv20x0
DSM2016 R3.11
Jul 2017 No
DSM2016 R3.11
7.2.x (6.7.x for SC40)
SC9000, SC8000, 2.0-3.1, 3.3 SC7020, SC5020, 3.4
SC4020, SCv20x0
DSM2016 R3.20
Dec 2017 No
DSM2016 R3.20
7.2.x (6.7.x for SC40)
SC9000, SC8000, SC7020(F), SC5020(F), SC4020, SCv30x0, SCv20x0
2.0-3.1, 3.3 3.5
DSM 18.1
Apr 2018 No
DSM 2018 R1.20
7.3.x
SC9000, SC8000, SC7020(F), SC5020(F), SC4020, SCv30x0, SCv20x0
2.0-3.1, 3.3 3.5, 4.2
DSM 19.1
Sep 2019 Yes
DSM 2019 R1.10
7.4.x
SC9000, SC8000, SC7020(F), SC5020(F), SC4020, SCv30x0, SCv20x0
2.0-3.1, 3.3 3.5, 4.2
DSM 20.1
Dec 2020 No
DSM 2020 R1 7.4.x
SC9000, SC8000, SC7020(F), SC5020(F), SC4020, SCv30x0, SCv20x0
2.0-3.1, 3.3 3.5, 4.2
+API versions before 2.0 have not been released to the public and are used only for internal or approved 3rd party partners.
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Software end-of-support-life matrix
3.3 Replay Manager
Version
Release Date
Maintenance release available
7.6
Jun 2015 No
7.7
Aug 2016 No
7.8
May 2017 No
8.0
Jan 2020 No
Rec. EM minimum version N/A N/A
N/A
N/A
SCOS minimum version
Supported arrays
6.6 (6.7.x for SC9000)
6.7 (6.6.x for SCv20x0 and 7.2.x for SC7020) 6.7 (7.2.x for SC7020, SC5020 & SCv30x0)
7.2.x
SC9000, SC8000, SC4020, SCv20x0, SC40
SC9000, SC8000, SC7020, SC4020, SCv20x0, SC40
SC9000, SC8000, SC7020(F), SC5020(F), SC4020, SCv30x0, SCv20x0, SC40
SC9000, SC8000, SC7020(F), SC5020(F), SC4020, SCv30x0, SCv20x0
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End-of-life matrix
4 End-of-life matrix
This end-of-life (EOL) matrix reflects all the EOL announcements that have been published, as well as any later changes (for example, where an EOL date may have been delayed). Consequently, this EOL matrix enumerates and supersedes the published EOL dates in the announcements. (Day/Month/Year)
4.1
Controllers (DPEs)
Product
GA Date
Series 20 Series 30 (Array) Series 40 Series 40 APJ Only SC8000 SC4020 SCv20x0 Series
N/A N/A 13-Oct-10 13-Oct-10 19-Aug-12 29-Aug-14 17-Apr-15
End of Sales
End of Expansion
31-Dec-10 N/A
2-Sep-11 N/A
30-Aug-13 N/A
31-May-14 N/A
3-Mar-17 29-Jan-21
3-Aug-18 29-Jan-21
3-Aug-18 31-Aug-19
SC9000 SC7020 SC7020F All-Flash SC5020 SC5020F All-Flash SCv30x0 Series
20-Oct-15 13-Nov-20 15-Aug-24 16-Aug-16 15-Aug-21 15-Aug-24 4-Dec-17 15-Aug-21 15-Aug-24 13-Jun-17 15-Aug-21 15-Aug-24 4-Dec-17 15-Aug-21 15-Aug-24 10-Oct-17 15-Aug-21 15-Aug-24
End of Standard Support
31-Mar-16 28-Oct-16 31-Aug-18 31-May-19 31-Mar-22 31-Aug-23 Invoice + 7 years or max of 31-Aug-25 31-Aug-26
31-Aug-26
31-Aug-26
31-Aug-26
31-Aug-26
Invoice + 7 years or max of 31-Aug-28
4.2
Enclosures (DAEs)
Enclosure
Product
End of Sales
2Gb FC Enclosure SATA Enclosure 3Gb SAS Enclosure 4Gb FC Enclosure 6Gb 3.5"SAS Enclosure
16 Bay FC Enclosure
30-Apr-07
2Gb SATA Enclosure
13-Jan-11
3Gb SAS Enclosure 28-Oct-11
4Gb FC 3.5" 16 bay 6-Jun-13 Enclosure
6Gb SAS 3.5" 12- 1-Aug-14 bay Enclosure (Xyx)
End of Expansion
End of Standard Support
1-May-12
31-May-16
28-Oct-16 31-Aug-18
31-Aug-19
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End-of-life matrix
Enclosure SC200/220 Enclosures
SC280 Enclosure SC100/120/180 Enclosures
SC400/420/460 Enclosures
SCv300/320/360 Enclosures
Product
End of Sales
6Gb SAS 3.5" 12bay (SC200) & 6Gb SAS 2.5" 24-bay (SC220)
19-Oct-18
6Gb SAS 42/84 bay 1-Mar-19 enclosure
6Gb SAS 3.5" 12bay (SC100), 6Gb SAS 2.5" 24-bay (SC120) & 6Gb SAS 3.5" 42-bay (SC180)
2-Aug-19
12Gb SAS 3.5" 12- 15-Aug-24 bay (SC400), 12Gb
SAS 2.5" 24-bay (SC420), 12Gb SAS
3.5" 60-bay (SC460)
12Gb SAS 3.5" 12bay (SCv300),
12Gb SAS 2.5" 24bay (SCv320),
12Gb SAS 3.5" 60bay (SCv360)
15-Aug-24
End of Expansion
End of Standard Support
29-Jan-21
30-Nov-23
3-Mar-20 13-Apr-20
1-Mar-24 31-Aug-25
15-Aug-24
31-Aug-26
15-Aug-24
31-Aug-28
4.3
NAS
Description Compellent legacy NAS NAS Server with Fibre Channel HBA NAS Server with iSCSI HBA Windows Storage Server 2008-based Storage Center NAS 24GB memory configuration NAS-FS7500 NAS gateway appliance NAS-FS7600 NAS-FS7610 NAS-FS8600
EOL Announcement 8-Oct-12
19-Jul-11
23-Jul-12
9-May-13 27-Mar-18 27-Mar-18 2-Aug-18
End of Sales 29-Jul-09 26-Oct-09
26-Oct-09 29-Jul-11
17-Aug-12 1-Feb-13 5-Jul-13 31-Oct-17 2-Feb-18 3-Aug-18
End of Standard Support 29-Jul-14 26-Oct-14
26-Oct-14 29-Jul-16
31-Aug-17 1-Feb-20 31-Jul-18 31-Dec-20 31-Dec-20 31-Aug-23
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Technical support and resources
A Technical support and resources
Dell.com/support is focused on meeting customer needs with proven services and support. Storage technical documents and videos provide expertise that helps to ensure customer success on Dell storage arrays.
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