Dell Trade In Service Description

Introduction

Welcome to the Dell Trade In service, designed to reduce electronic waste through reuse and recycling. By participating, you accept and are bound by this Service Description.

Dell provides the Dell Trade In service in accordance with this Service Description. Your offer, order form, transaction form, receipt, information page, Dell Trade In credit offer, or other mutually-agreed upon form of invoice will include the name of the Service and available options.

THIS SERVICE DESCRIPTION IS A CONTRACT BETWEEN YOU AND DELL. Please read the following terms and conditions carefully. For customers in the United States and Canada, this Service Description requires arbitration on an individual basis to resolve disputes, rather than jury trials or class actions. For all other customers, dispute resolution terms are in your Terms of Sale.

For countries where Dell does not sell or offer services directly, contract terms may vary depending upon the seller's or service provider's terms.

This Service Description is subject to Dell's Terms of Sale (see www.dell.com/terms) when the product or service is purchased directly from Dell. For commercial customers, it is subject to Dell's Commercial Terms of Sale.

This Service Description does not affect statutory rights and remedies under applicable consumer protection laws that cannot be altered or reduced by law. Dell's commercial warranties do not affect applicable statutory warranties or other rights for consumers.

The Scope of This Service

Overview

Dell Marketing L.P. (“Dell”, the “Provider,” “we” or “us”) provides access to various features, content, and trade-in services via the Trade-In Service. By accepting this Service Description, the Privacy Policy, and any other written agreement, you agree to comply with these terms. This Service offers one or more of the following based on criteria described herein:

• Trade in: You may receive Dell Trade In credit for an eligible* device via a prepaid virtual debit card for purchases on Dell.com or by phone. Your old device will be reused or recycled.
• Recycle: If a device is not eligible for trade-in credit, Dell provides free recycling service for Dell customers' old electronic devices.
• Donate: In the US, you may use Dell Reconnect, Dell's partnership with Goodwill Inc., to donate the device.

You may use the Service only for purposes allowed by this Service Description and not in any unlawful way or in any way that harms Dell or others. Dell reserves the right to substitute, change, cancel, or add to any part of this Service Description at any time, including terminating the Trade-In Service.

*Eligibility requirements are in the Trade-In Device Eligibility and Information Section below.

**'Activated' means your Dell Trade In credit is available for use.

Exclusions

The following activities are not included in this Service:

• Onsite support.
• Hardware technical support for your product (unless provided under a separate warranty or service contract).
• Help with antivirus/spyware removal.
• Backup of any data, software, or programs.
• Recovery, restoration, or reinstallation of any programs or data.
• Any Services, tasks, or activities not specifically noted in this Service Description.
• Return of a device once shipped, dropped off for shipping, or picked up for shipping.

How to contact Dell

Contact Dell about the Service via email at tradein@dell.com or refer to the Contact Us section of Dell's online store for contact details and support options. Dell may change this contact information at any time.

Customer Feedback

Dell may request your participation in a customer feedback survey upon completion of the Dell Trade In service.

General Customer Responsibilities

Authority to Grant Access

You represent and warrant that you have obtained permission for both yourself and Dell to access and use the devices to be traded in, the data located thereon, and all hardware and software components included therein, for the purpose of providing these Services. If you do not have permission, it is your responsibility to obtain it at your expense before asking Dell to perform these Services. Once the device is shipped, you cannot access or use the device, the data located thereon, or any hardware and software components included therein.

Customer Cooperation

If you seek technical support related to the Service from Dell, you will cooperate with and follow instructions given by Dell remote support, phone analysts, or technicians. Most problems and errors can be corrected remotely through close cooperation.

User Eligibility and Information

• Contractual Capacity: You must be at least 18 years of age and have the capacity to form legally binding contracts.
• User Data: You will need to provide your name, phone number, physical address, and email address, and potentially other information. You represent and warrant that all information provided is true and correct.
• Return of Device: Once you drop off your device for shipping or it is picked up, the device will not be returned to you. You will only include the device or part requested by Dell.
• Software Licenses: Active and open licenses for software, tools, applications, and capabilities on the device cannot be transferred back to you once the device is shipped.
• Data Removal: You are solely responsible for removing all data, including confidential and personal data, and any licenses for software, tools, and applications, from the device prior to shipping. Dell and its vendors, agents, representatives, or approved partners are not responsible for any lost files or data.

Trade In and Recycle Device Eligibility and Information

Eligibility

By participating, you represent and warrant that:

• You either own the device or have the legal right to provide all devices submitted for the Service.
• The devices are not counterfeit, lost, stolen, or fraudulent.
• There are no leases (other than Dell-offered leasing) or similar third-party interests attached to your trade-in device.
• The devices, or the sale and shipment of such devices, will not violate any applicable laws, statutes, ordinances, or regulations, including export laws.

FOR DELL TRADE IN AND RECYCLING SERVICES, YOU ACKNOWLEDGE AND AGREE THAT THE RESPONSIBLE RECYCLE AND REUSE SERVICE IS BETWEEN YOU AND THE SERVICE PROVIDER ONLY, AND DELL IS NOT LIABLE FOR AND DOES NOT WARRANT SUCH SERVICE.

Device Eligibility Requirements

You may trade in one or more devices. Device model eligibility and Dell Trade In credit amount are determined by Dell or its representative in its sole discretion and may vary based on the time of purchase, health, and status of the device and its components. Refer to https://TradeIn.Dell.com/ (“Website”) for the most up-to-date information on eligible devices and Trade In credit amounts. Your traded-in device must meet all requirements stated in this Service Description, including but not limited to:

• Your device must power on, hold a charge, and not power off unexpectedly.
• Your device must have a functioning display with no black spots or pixelation.
• All information you provide about the device and yourself must be true, accurate, and complete.
• Your device must have any and all applied stickers and sticker residue removed. Dell may deduct from the Trade In value for labor required to remove them.
• Your device must not be on a banned list.
• At the time of trade-in, you must be the owner of the device (leased devices are not eligible unless leased to you by Dell).
• Reactivation Lock, Find My iPhone, Google Factory Reset Protection, or any other anti-theft locking software and all codes (including user locks, passwords, etc.) that may prevent use, recycling, resale, or disposal of the device must be disabled.

Trade In Credit Validity

Dell will assess your device's status and may offer credit (“Trade In credit” or “Trade In value” or “Value Back”) for eligible devices via a prepaid virtual card for purchases on Dell.com or by phone. To receive the credit, you must send your trade-in device within thirty (30) calendar days of receiving your credit offer, unless Dell specifies a different period.

• Every device received is thoroughly inspected. The Dell Trade In credit amount may change based on this inspection and will be communicated to you.
• Terms and conditions of issuing financial institutions for the payment method will apply.

Data Destruction

You acknowledge that it is your sole responsibility to remove all personal data (e.g., files, photos, videos, music, etc.). You cannot recover data or files stored within the device once it is shipped and data destruction is executed. You also cannot access or use any open, active licenses of software, tools, products, applications, or capabilities on this device. DELL WILL HAVE NO LIABILITY FOR: ANY CONFIDENTIAL, PROPRIETARY, OR PERSONAL INFORMATION; LOST OR CORRUPTED DATA, PROGRAMS, OR SOFTWARE; DAMAGED OR LOST REMOVABLE MEDIA; DATA OR VOICE CHARGES INCURRED FROM FAILING TO REMOVE SIM CARDS OR OTHER REMOVABLE MEDIA; LOSS OF USE OF A SYSTEM OR NETWORK; OR ANY ACTS OR OMISSIONS, INCLUDING NEGLIGENCE, BY DELL OR A THIRD-PARTY SERVICE PROVIDER. Dell is not responsible for restoration or reinstallation of any programs or data.

Inspection

Upon receipt and inspection, the original trade-in credit amount may be recalculated. If the device conditions match your attestation and it was sent in a timely manner, the original offer will be honored. If device conditions differ, Dell may cancel the offer or provide an updated offer.

Packaging and Shipping of Trade In Devices

Dell does not provide packaging materials or services. Customers may purchase packaging at FedEx or another provider at their own expense. Devices must be properly packaged to prevent damage, as any damage may reduce the Trade-in value.

Damage Prior to Inspection

The device is the owner's responsibility until received at the device processing facility. If your device becomes damaged or lost in transit before reaching the facility, open a support ticket with the authorized shipping vendor to file a claim. After the vendor's investigation, they will process your claim per their policy. If your device becomes damaged or lost after receipt at the processing facility, open a support ticket with Dell Customer Service to file a claim and open an investigation.

Recycling and Handling

You permit Dell to recycle, shred, destroy, repair, resell, donate, and otherwise handle the device in any manner it deems fit. This includes computer systems, accessories, mobile devices, accessories, storage devices, electronics, peripherals, and other consumer electronics. The device will not be returned to you.

Packaging and Shipping of Recycle Devices

A shipping label will be provided by Dell. Packaging is the customer's responsibility.

Third Party Warranties

These Services may require Dell to access hardware or software not manufactured by Dell. Some manufacturers' warranties may become void if Dell or anyone else other than the manufacturer works on the hardware or software and associated licenses. Dell is not responsible for third-party warranties or any effect the Services may have on them.

Services Terms & Conditions

This Service Description is entered into between you, the customer (“you” or “Customer”), and the Dell entity identified on your Transaction Documentation for the purchase of this Service.

For U.S. Consumers: Dell provides these services in accordance with this Service Description and the applicable “U.S. Consumer Terms of Sale” at http://www.dell.com/terms.

For All Customers: Please see the table below for the URL applicable to your location where your Agreement can be found. The parties acknowledge having read and agreed to be bound by such online terms.

Supplemental Terms & Conditions

• Promos and Discounts: The Service cannot be combined with other promotions, discounts, or offers unless specifically provided for in the terms and conditions of such offers from Dell.
• Personal Information: By participating, you understand and agree that Dell and its agents may collect, process, transmit, maintain, share, and use your personal information (name, address, payment method) to perform service and support obligations. You may receive Service-related communications from Dell, its affiliates, or their vendors, agents, representatives, or approved partners, such as notices regarding additional charges. You may also receive requests to participate in surveys or marketing communications. Your information will be treated in accordance with the Dell Privacy Statement, available at https://www.dell.com/learn/us/en/uscorp1/policies-privacy.
• Privacy Statement: You agree to the Dell Privacy Statement and those of Dell's authorized service providers.
• Service Description Terms: You may review the most recent version of this Service Description at www.dell.com/servicecontracts.
• Termination/Cancellation: Dell reserves the right to decline or cancel your participation in the Service, with or without advance notice, if it believes your participation violates this Service Description, including for fraudulent or illegal purposes. You agree that neither Dell nor its vendors, agents, representatives, or partners shall be liable for any loss or damage caused, directly or indirectly, by any such termination, suspension, or change, and that you will have no further access to the Service.
• Service Availability: The Service is available only to customers residing in the fifty U.S. states and the District of Columbia. It is not available in other locations. The website and Service are hosted within the United States. While accessible worldwide, the Service will not be provided to locations outside the United States.
• Nontransferable: Service eligibility and the Trade In credit amount are not transferable to any other person or entity.
• No Warranties: You acknowledge and agree that the Services are provided “AS IS.” Dell makes no warranties, express or implied, including implied warranties of merchantability or fitness for a particular purpose. Dell disclaims all warranties as to the Services provided.
• Limitation of Liability: To the extent allowed by local law, your sole and exclusive remedy and Dell's entire liability under this Service Description is a pro-rated refund of amounts paid to Dell for the Service that is the basis of the claim. Dell will not be liable for any indirect, incidental, special, or consequential damages, expenses, costs, profits, lost savings or earnings, lost or corrupted data, or other liability arising out of or related to this Agreement, or the use or inability to use the system or any service materials. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages or implied warranties, so these exclusions may not apply.
• Binding Arbitration: For U.S. and Canada customers, this Agreement requires arbitration on an individual basis to resolve disputes, rather than jury trials or class actions, according to Dell's U.S. Terms of Sale (see www.dell.com/terms). No action may be instituted more than eighteen (18) months after the cause of action arises, or eighteen (18) months from the date of last payment in case of nonpayment. For all other customers, dispute resolution terms are in your Terms of Sale.
• Governing Law: This Agreement shall be governed by the laws of the State of Texas, without regard to conflicts of laws rules, to the extent permitted by applicable law.
• Severability: If any provision is void or unenforceable, it will be deleted, and the remaining provisions will remain in effect.
• Commercially reasonable limits to scope of service: Dell may refuse to provide Services if it creates an unreasonable risk to Dell or its service providers, or is beyond the scope of Services. Dell is not liable for any failure or delay in performance due to causes beyond its control. Service extends only to uses for which the Supported Dell Product was designed. Dell may not be able to solve your particular problem.
• Optional services: Optional services (including support, installation, consulting, managed, and professional services) may be available for purchase from Dell and vary by location. Optional services may require a separate agreement with Dell.
• Assignment: Dell may assign this Service and/or Service Description to qualified third-party service providers.
• Complete Agreement: This Service Description is the complete and exclusive statement of the agreement between you and Dell and supersedes all prior oral and written proposals and communications. To the extent that anything in or associated with the Service conflicts with this Service Description, this Service Description shall take precedence.
• Fair Use Policy: Use of these Services is subject to Dell's fair use policy. Dell reserves the right to suspend or cancel Services if a user is found to be abusing them by exceeding reasonably expected use. Dell may suspend or cancel Services determined to be used fraudulently, by unauthorized persons, or for non-Supported Dell Products.
• Recording Calls: Dell, or its third-party subcontractors, may record calls for quality monitoring purposes. By utilizing these Services, you consent to your calls with Dell or its third-party subcontractors being monitored or recorded.
• Notices: Notices may be sent to your email or mailing address. Dell may broadcast notices or messages through the Service to inform you of changes. Written notices to Dell must be sent to: Dell Marketing L.P., One Dell Way, Round Rock, TX 78682, Attn: Service and Support Department.

© 2025 Dell Inc. All rights reserved. Trademarks and trade names are used to refer to the entities claiming the marks and names or their products. Dell's terms and conditions of sale apply and can be located by referring to the text and chart above under "Dell Services Terms & Conditions". A printed hardcopy is available upon request.