Troubleshooting Guide
GAS COOKTOP-3 SERIES WOLF
TROUBLESHOOTING GUIDE
This section of the manual contains the Troubleshooting Guide which will help the Service Technician troubleshoot a Wolf Gas Cooktop.
How to Use the Troubleshooting Guide
The troubleshooting guide table of contents shows how the troubleshooting guide is laid out. The troubleshooting guide is organized into component areas with the most common problems listed first.
On the table of contents below, identify the description of the problem that the unit is experiencing. To the left of the problem description is a letter. Locate that letter in the left column of the Troubleshooting Guide. The center column of the troubleshooting guide will identify the possible causes for the problem. The information to the right of the possible causes will explain what tests to perform in order to determine if what you are checking is the cause, and/or what action to take to correct the problem.
Troubleshooting Guide Table of Contents
| Problems Associated with the Surface Burners | page # |
|---|---|
| A. Constant Sparking | 5-3 |
| B. Intermittent Sparking | 5-3 |
| C. Poor ignition | 5-3 |
| D. No ignition | 5-4 |
| E. Popping noise | 5-4 |
| F. Flame appearance | 5-4 |
| 1. Tall flame | |
| 2. Yellow flame | |
| 3. Pulsing flames | |
| G. ICB Unique Issues | 5-4 |
| PROBLEM | POSSIBLE CAUSE | TEST / ACTION |
|---|---|---|
| A. CONSTANT SPARKING AT SURFACE BURNER(S) | Reverse Polarity at outlet or unit | May have to call an electrician. Check internal connections, may have to wire correctly |
| Ground wire disconnected at outlet or inside unit | May have to call an electrician. Check internal connections, may have to wire correctly | |
| Spark module(s) wired incorrectly or defective | Rewire spark module(s) or replace | |
| Electrode not positioned properly | Reposition electrode. Electrode should be seated down to cooktop pan. | |
| Burner cap not positioned on burner correctly or missing. | Correct position and/or place onto burner and advise owner | |
| Defective micro switch at burner valve | Replace micro switch | |
| B. INTERMITTENT SPARKING AT SURFACE BURNER(S) | Cut or splice in electrode wire | Replace electrode wire |
| Dirty electrode | Clean with wire brush | |
| Cracked or damaged electrode | Replace electrode | |
| Cut or splice in electrode wire | Replace electrode wire | |
| Bad wire connection at spark module(s) | Repair wire connection | |
| C. POOR IGNITION AT SURFACE BURNER(S) | Defective spark module(s) * | Replace spark module(s) * |
| Burner cap not properly seated on burner | Correct position and/or place onto burner and advise owner | |
| Electrode not positioned properly | Reposition electrode. Electrode should be seated down to cooktop pan. | |
| Partially plugged ports in burner head | Clear/clean as necessary | |
| Debris on inner distribution ring | Clean/remove debris | |
| Inner distribution ring has burr or crack | Replace inner distribution ring | |
| Improper Gas orifice | Check orifice stamp number | |
| Gas pressure | Check gas pressure with a manometer | |
| Improper gas type | Check for gas type and advise owner if improper. May have to convert unit to LP/Natural gas |
* Spark Modules are used on Domestic models only. See ICB Unique for ICB ignition Issues.
| PROBLEM | POSSIBLE CAUSE | TEST / ACTION |
|---|---|---|
| D. NO IGNITION AT SURFACE BURNER(S) | Defective micro-switch at burner valve | Replace micro switch |
| Defective/dirty electrode | Replace/clean electrode | |
| Defective or loose wiring | Replace/repair wiring | |
| Defective spark module(s) * | Replace spark module(s) * | |
| No Power | Check outlet and circuit breaker | |
| No gas to unit | Check gas pressure with a manometer | |
| Burner cap not seated properly | Reposition burner cap and advise owner | |
| E. POPPING NOISE AT SURFACE BURNER DURING SIMMER MODE | O-rings damaged or not seated properly | Replace/reposition o-ring |
| Burr on bottom of burner head | Replace burner head | |
| Burner damaged or dirty with food debris | Replace/clean burner | |
| burner cap or burner cracked or warped | Replace burner cap or burner | |
| F. FLAME APPEARANCE ON SURFACE BURNER(S) | Burner head not positioned properly | Make sure burner head is locked in properly |
| Burners not getting enough primary or secondary air | Make sure air vents at front of burner box are not blocked | |
| Port holes in burner not to specification or damaged/dirty | Replace/clean burner | |
| Incorrect gas orifices | Check stamp number on orifices | |
| Gas pressure | Check gas pressure using a manometer |
* Spark Modules are used on Domestic models only. See ICB Unique for ICB ignition Issues.
Unique ICB Issues
| PROBLEM | POSSIBLE CAUSE | TEST / ACTION |
|---|---|---|
| T. No Ignition on any of the burners. | No gas supply. | Check that Gas is supplied to the unit. |
| Electricity turned off. | Check for supply power at "Line" & "Gnd" of Igniter Control. | |
| Defective Valve Switch wiring. | Check for power at "SW" input terminal of Igniter Control for Burner turned on. | |
| Defective Igniter Control. | Verify 10 Vdc present at gas valve output of Igniter Control when knob cycled off to on. | |
| Defective Gas Shut off Valve. | Change Gas Shut off Solenoid if voltage at Igniter Control output but no Gas at Burner. | |
| U. Poor Ignition at burners. | Defective Ignition Control | Change Ignition Control |
| *See (Poor Ignition "C" above) |
