Understanding Your Warranty
This Owner Limited Warranty Manual provides essential information regarding the warranty rights and obligations associated with the purchase of MCI J4500 Series coaches. Prepared by the Motor Coach Industries (MCI) Warranty Department, this guide is designed to assist owners with any warranty-related questions or issues that may arise.
In cases of conflict between this manual and the purchase agreement, the purchase agreement will take precedence.
Navigating Warranty Claims and Support
Motor Coach Industries encourages all owners and operators to thoroughly review the terms and conditions of the MCI Limited Warranty. Understanding the coverage and procedures is crucial before submitting any warranty claims.
For comprehensive support and to address any specific questions concerning MCI's Limited Warranty, owners are encouraged to contact the MCI Fleet Support Technical Center at 1-800-241-2947 or their regional Fleet Support Manager.
Key information covered includes:
- Warranty terms and conditions
- Procedures for submitting warranty claims
- Details on covered components and exclusions
- Information on labor rate approvals and replacement parts
