Technical Service Bulletin
Bulletin Number: 90 21 32 2065490/1
Date: December 22, 2021
Subject: "SAFE CP" displayed in the Audi virtual cockpit, DTC B200FF0 stored in the instrument cluster
Affected Models and Equipment
| Model(s) | Year | VIN Range | Vehicle-Specific Equipment |
|---|---|---|---|
| A4, S4, A4 allroad, A5, A5 Cabriolet, A5 sportback, S5, S5 sportback, S5 Cabriolet, RS 5, RS 5 sportback, A6, A6 allroad, A6 Avant, S6, RS 6, RS 6 Avant, A7, S7, RS 7, A7 PHEV, A8, S8, A8 PHEV, Q5, SQ5, Q5 PHEV, Q5 sportback, SQ5 sportback, Q7, SQ7, Q8, SQ8, RS Q8, Audi e-tron quattro, and Audi e-tron sportback quattro | 2021 | All | Audi virtual cockpit Gen2+ |
| Audi e-tron GT, Audi RS e-tron GT | 2022 | All | Audi virtual cockpit Gen2+ |
Condition
Customer States:
- "SAFE CP" is displayed in the center of the screen of the Audi virtual cockpit.
- The gauges function normally.
Workshop Findings:
DTC B200FF0 (Internal malfunction) may be stored in the instrument cluster, J285 (address word 0017).
Technical Background
A software malfunction in the instrument cluster may cause the described behavior.
Production Solution
This bulletin will be updated when more information is available. A permanent software solution is currently under development and expected to be available by Q1/2022.
Service
Please replace the instrument cluster, J285 (address word 0017) according to the Elsa Repair Manual.
Note: As this issue is caused by a software bug, it could, albeit very unlikely, reoccur with the replacement cluster as well.
Warranty
Claim Type:
- 110 up to 48 Months/50,000 Miles.
- G10 for CPO Covered Vehicles – Verify Owner.
- If the vehicle is outside any warranty, this Technical Service Bulletin is informational only.
Service Number: 9025
Damage Code: 0039
Labor Operations:
Remove and install/replace dash panel insert: 9025 XXXX (See SRT with associated operations)
Diagnostic Time:
GFF: 0150 0000 (Time stated on the diagnostic protocol (Max 50 TU))
Service Procedure Timing
| Procedure | Allowance | Time Units (TU) |
|---|---|---|
| Road test prior to the service procedure | No allowance | 0 TU |
| Road test after the service procedure | No allowance | 0 TU |
Claim Comment
As per TSB #2065490/1
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
| Part Number | Part Description | Quantity |
|---|---|---|
| See ETKA | Fasteners, Bolts, Nuts, and Screws as needed per the Repair Manual | See ETKA/ELSA |
| See ETKA | Instrument cluster | 01 |
Additional Information
All parts and service references provided in this TSB (2065490) are subject to change and/or removal.
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