Installation Guide

Overview

Front View

1. Camera mounts: Provides mounting points for the camera. Mounts accept 1/4"-20 x 5/16" max thread UNC bolts commonly found on tripods and mounting brackets.

2. Serial number tag: Device information, product serial number and part number label.

Rear View

1. I/O connector block: Provides connections to external input/output devices.

2. Audio/video connector: Accepts a mini-jack connector (3.5 mm).

3. Connection status LED indicator: Green LED provides information about device operation. For more information, see Connection Status LED Indicator on page 11.

4. Link LED indicator: Amber LED indicates if there is an active connection in the Ethernet port.

5. Ethernet port: Accepts an Ethernet connection to a network. Server communication and image data transmission occurs over this connection. Also receives power when it is connected to a network that provides Power over Ethernet.

6. Power connector block: Accepts a terminal block with either an AC or DC power connection. DC input can be either polarity. Only required when Power over Ethernet is not available.

7. SD card slot: Accepts an SD card for onboard storage.

8. Micro USB port: Accepts a micro USB to USB adapter. Only required when using the Avigilon USB Wi-Fi Adapter.

Installation

Required Tools and Materials

• Small slotted screwdriver with 5/64" or 2 mm blade width - for connecting power when not using Power over Ethernet.
• Mounting bracket, enclosure or tripod.

Camera Package Contents

• Avigilon H5A IP Box Camera

Installation Steps

Mounting the Camera

Camera mounting points are provided on both the top and bottom of the camera body. Use these mounting points to mount the camera on a bracket, in an enclosure, or on a tripod. The mounting points have 1/4"-20 UNC threaded holes which allow them to accept standard photographic mounting bolts. Consult the installation instructions provided with the bracket, enclosure or tripod for detailed mounting instructions.

⚠ WARNING: Use only UL-listed mounting bracket suitable for the mounting surface and minimum 0.7 kg (1.6 lb) weight.

Connecting Cables

Refer to the diagrams in the Overview section for the location of the different connectors. To connect the cables required for proper operation, complete the following:

1. If external input or output devices are part of the installation (for example: door contacts, relays, etc.), connect the devices to the I/O connector block.
2. If an external microphone needs to be connected to the camera, connect the device to the camera A/V connector. For more information see Connecting to Microphones, Speakers, and Video Monitors on page 9.
3. (2.0 megapixel models only) If an external video monitor needs to be connected to the camera, connect the device to the camera A/V Connector. For more information see Connecting to Microphones, Speakers, and Video Monitors on page 9.
4. Connect power using one of the following methods:
   • Power over Ethernet (PoE) Class 3: If PoE is available, the LEDs will turn on.
   • External Power: Connect an external 12 V DC or 24 V AC power source to the power connector block.
5. Connect a network cable to the Ethernet port (RJ-45 connector). The Link LED indicator will turn on once a network link has been established.
6. Check that the Connection Status LED indicator indicates the correct state. For more information, see Connection Status LED Indicator on page 11.

Initializing a Camera Username and Password

Cameras manufactured after January 1, 2020, do not have a default username or password and will be in a factory default state.
Important: You must create a user with administrator privileges before the camera is operational.

The first user can be created using any of the following methods:

• Camera's Web Interface: Enter the camera's IP address in a web browser to access the web interface. If the camera is in the factory default state, you will be redirected to the Add a new user page to create the first user. For more information, see the Avigilon High Definition H4 and H5 IP Camera Web Interface User Guide.
• Camera Configuration Tool: Cameras discovered in the factory default state will be identified by [Camera Icon]. Select the Admin Users tab to create the first user. For more information, see the Avigilon Camera Configuration Tool User Guide.
• USB Wi-Fi Adapter: When connecting a camera in the factory default state, you will be redirected to the Create Administrator User page to create the first user. For more information, see Motorola Solutions USB Wi-Fi Adapter System User Guide.
• Avigilon Control Center software version 7.4 or later, or version 6.14.12 or later: When connecting a camera in the factory default state, the client software will ask you to create a new user. For more information, see the Avigilon Control Center Client User Guide.
• Avigilon Cloud Services (ACS) v3.0 or later: When adding a camera, you will be asked to create a new user for cameras in the factory default state. For more information, see the Avigilon Cloud Services User Guide.

Tip: If you are connecting your Avigilon camera to a 3rd party VMS, you will need to set up the first user through the camera's Web Interface, USB Wifi Adapter, or Camera Configuration Tool before you connect to the 3rd party VMS.

(Optional) Using the USB Wi-Fi Adapter

If you have a USB Wi-Fi Adapter (H4-AC-WIFI), attach it to the camera's micro USB port to access the camera's mobile web interface. After you connect to the Wi-Fi signal broadcast by the adapter, you can access the mobile web interface from any mobile device using the following address: http://camera.lan. For more information about configuring the camera from the mobile web interface see Avigilon USB Wi-Fi Adapter System User Guide.

Note: The camera will reserve the 10.11.22.32/28 subnet for internal use while the USB Wi-Fi Adapter is plugged in.

Assigning an IP Address

The device automatically obtains an IP address when it is connected to a network.

Note: If the device cannot obtain an IP address from a DHCP server, it will use Zero Configuration Networking (Zeroconf) to choose an IP address. When set using Zeroconf, the IP address is in the 169.254.0.0/16 subnet.

The IP address settings can be changed using one of the following methods:

• The mobile web interface using the USB Wifi Adapter. For more information, see (Optional) Using the USB Wi-Fi Adapter above.
• Device's web browser interface: http://<camera IP address>/.
• Network Video Management software application (for example, the Avigilon Control Center™ software).
• ARP/Ping method. For more information, see Setting the IP Address Using the ARP/Ping Method on page 14.

Note: Depending on the manufacture date of your camera, you will have one of the two options below to log in for the first time:

• Cameras manufactured after January 1, 2020: these cameras do not have a default username or password and will be in a factory default state. You must create a user with administrator privileges before the camera is operational. For more information, see Initializing a Camera Username and Password on page 4.
• Cameras manufactured before January 1, 2020: login to the camera using the default username of administrator with no password. It is recommended that you change the password after your first login.

Accessing the Live Video Stream

Live video stream can be viewed using one of the following methods:

• The mobile web interface using the USB Wifi Adapter. For more information, see (Optional) Using the USB Wi-Fi Adapter on the previous page.
• Web browser interface: http://<camera IP address>/.
• Network Video Management software application (for example, the Avigilon Control Center software).

Note: Depending on the manufacture date of your camera, you will have one of the two options below to log in for the first time:

• Cameras manufactured after January 1, 2020: these cameras do not have a default username or password and will be in a factory default state. You must create a user with administrator privileges before the camera is operational. For more information, see Initializing a Camera Username and Password on page 4.
• Cameras manufactured before January 1, 2020: login to the camera using the default username of administrator with no password. It is recommended that you change the password after your first login.

Aiming and Focusing the Camera

Use the camera web browser interface or the Avigilon Control Center software to aim and focus the camera. Consult the software user guide for more information.

1. In the Image and Display settings area, use the Zoom controls to set the zoom position for the camera.
2. Focus the camera:
   • Click Auto Focus to focus the lens.
   • If the preferred focus was not achieved, use the focus near and far buttons to adjust the focus.

(Optional) Configuring SD Card Storage

To use the camera's SD card storage feature, you must insert an SD card into the card slot. It is recommended that the SD card have a capacity of 8 GB or more and a write speed of class 10 or better. If the SD card does not meet the recommended capacity or write speed, the recording performance may suffer and result in the loss of frames or footage.

1. Insert an SD card into the camera.
   ⚠ CAUTION: Do not force the SD card into the camera or you may damage the card and the camera. The SD card can only be inserted in one direction.
2. Access the camera's web interface to enable the onboard storage feature. For more information, see the Avigilon High Definition H4 and H5 IP Camera Web Interface User Guide.

Configuring the Camera

Once installed, use one of the following methods to configure the camera:

• If you have the USB Wifi Adapter, you can access the mobile web interface to configure the camera. For more information, see Avigilon USB Wi-Fi Adapter System User Guide.
• If you have installed multiple cameras, you can use the Camera Configuration Tool to configure common settings. For more information, see the Camera Configuration Tool User Guide.
• If the camera is connected to the Avigilon Control Center system, you can use the client software to configure the camera. For more information, see the Avigilon Control Center Client User Guide.
• If the camera is connected to a third-party network management system, you can configure the camera's specialty features in the camera's web browser interface. For more information, see the Avigilon High Definition H4 and H5 IP Camera Web Interface User Guide.

For More Information

Additional information about setting up and using the device is available in the following guides:

• Avigilon Control Center Client User Guide
• Web Interface User Guide - Avigilon Presence Detector™ Device
• Web Interface User Guide - Avigilon High Definition H4 and H5 IP Cameras
• Avigilon USB Wi-Fi Adapter System User Guide
• Avigilon Camera Configuration Tool User Guide
• Designing a Site with Avigilon Video Analytics

These guides are available on help.avigilon.com and on the Avigilon website: avigilon.com/support.

Cable Connections

Connecting External Power

If PoE is not available, the camera needs to be powered through the removable power connector block. Refer to the diagrams in this guide for the location of the power connector block. The power consumption information is listed in the product specifications.

To connect power to the power connector block, complete the following steps:

1. Remove the power connector block from the camera.
2. Remove the insulation from 1/4" (6 mm) of the power wires. Do not nick or damage the wires.
3. Insert the two power wires into the two terminals on the power connector block. The connection can be made with either polarity. Use a small slotted (5/64" or 2 mm blade width) screwdriver to loosen and tighten the terminals.
4. Attach the power connector block back into the camera.

⚠ WARNING: This product is intended to be supplied by a UL Listed Power Unit marked "Class 2" or "LPS" or "Limited Power Source" with output rated 12 VDC or 24 VAC, 8 W min. or PoE rated 48 VDC, 7 W min.

Non-Seamless Failover

• If the camera has power available from both an external Aux power supply and a PoE PSE (Power Sourcing Equipment) device, the camera will draw power from Aux.
• When the camera is using Aux power, PoE power negotiation is inhibited.
• If the camera loses Aux power, the camera will power-off while waiting to transition to PoE power.
• If the external Aux power re-energizes, the camera might reboot while transitioning back to using Aux power. The camera might not reboot if the external Aux power supply reacts quickly enough to the increase in load.
• Ensure that sufficient power is manually reserved on the PSE, as the camera will not request PoE power until the camera loses Aux power.

Connecting to External Devices

External devices are connected to the camera through the I/O terminal block. The pinout for the I/O terminal block is shown in the following diagram:

Diagram Description: The diagram illustrates an I/O terminal block with five numbered pins. Pin 1 is labeled 'GND'. Pin 2 is labeled '5V'. Pin 3 is labeled with a symbol indicating a relay or switch function. Pins 4 and 5 are labeled 'A' and 'B' respectively, typically for RS-485 communication. Connections are shown from a power source (MAX 25V) to pins 1 and 2, and from pin 3 to an external device labeled 'Q'. Pins 4 and 5 are connected to external devices labeled 'A' and 'B'.

Pinout Description:

1. Ground
2. Relay Input: To activate, connect the Input to the Ground pin. To deactivate, leave disconnected or apply between 3-15 V.
3. Relay Output: When active, Output is internally connected with the Ground pin. Circuit is open when inactive. Maximum load is 25 VDC, 120 mA.
4. RS-485 A: Non-inverting RS-485 pin for controlling external equipment.
5. RS-485 B: Inverting RS-485 pin for controlling external equipment.

• 0 - External Device
• * - Relay
• ** - Switch

Connecting to Microphones, Speakers, and Video Monitors

The camera can be connected to an external microphone, speaker and video monitor through the mini-jack (3.5 mm) audio/video connector (Avigilon part number CM-AC-AVIO1). Only the 2.0 megapixel models can be connected to an external video monitor through the A/V connector.

Note: The camera only supports line level mono audio input and an NTSC or PAL video output.

The video output signal is determined by the camera flicker control setting. When the camera flicker control is set to 60 Hz, the video output signal is NTSC. When the flicker control is set to 50 Hz, the video output signal is PAL. Use the Camera Installation Tool to configure the camera's flicker control in the Image and Display setup.

The pinout for the connector is shown in the following diagram:

Diagram Description: The diagram shows a 3.5mm jack connector with four distinct rings. These rings are numbered 1, 2, 3, and 4, indicating different connection points for audio and video signals.

The wiring for the connector pinout is shown in the following table:

Connection Status LED Indicator

Once connected to the network, the green Connection Status LED indicator will display the progress in connecting to the Network Video Management software.

The following table describes what the LED indicator shows:

Troubleshooting Network Connections and LED Behavior

Note: For any of the below LED behaviors, ensure that the camera is getting power and is using a good network cable before trying another solution.

Resetting to Factory Default Settings

If the device no longer functions as expected, you can choose to reset the device to its factory default settings. Use the firmware revert button to reset the device. The firmware revert button is shown in the following diagram: For models that feature an SD card slot, resetting the camera will not affect video that has been recorded to the SD card.

Diagram Description: The diagram shows the rear of the camera with an asterisk (*) pointing to a small button, labeled as "the firmware revert button on the rear of the camera".

1. Ensure the device is powered on.
2. Using a straightened paperclip or similar tool, gently press and hold the firmware revert button.
3. Release the button after three seconds.

⚠ CAUTION: Do not apply excessive force. Inserting the tool too far may damage the camera.

Setting the IP Address Using the ARP/Ping Method

Complete the following steps to configure the camera to use a specific IP address:

Note: The ARP/Ping Method will not work if the Disable setting static IP address through ARP/Ping method checkbox is selected in the camera'sdevice's web browser interface. For more information, see the Avigilon High Definition H4 and H5 IP CameraAPD Sensor Web Interface User Guide.

1. Locate and make note of the MAC Address (MAC) listed on the Serial Number Tag for reference.
2. Open a Command Prompt window and enter the following commands:
   • arp -s <New CameraDevice IP Address> <CameraDevice MAC Address>
     For example: arp -s 192.168.1.10 00-18-85-12-45-78
   • ping -l 123 -t <New CameraDevice IP Address>
     For example: ping -l 123 -t 192.168.1.10
3. Reboot the cameradevice.
4. Close the Command Prompt window when you see the following message:

   Reply from <New CameraDevice IP Address>: ...

Limited Warranty and Technical Support

Avigilon warranty terms for this product are provided at avigilon.com/warranty.

Warranty service and technical support can be obtained by contacting Avigilon Technical Support: avigilon.com/contact.