Upgrading the WD19/WD19S Series Dock with the Cable Module Customer Kit

Summary

Information about the installation process required to upgrade the Dell WD19/WD19S series dock, using the appropriate Cable Module Customer Kit from Dell.

Symptoms

The Dell WD19/WD19S Series Dock Upgrade Process

The Dell WD19/WD19S series Dock is designed in three variations that all use the same dock base assembly. The versions are:

• Dell WD19/WD19S Dock
• Dell WD19DC/WD19DCS Performance Dock
• Dell WD19TB/WD19TBS Thunderbolt Dock

There are four upgrade customer kit options available that allow you to modify a WD19/WD19S series dock to a different configuration:

• WD19/WD19S to WD19TB/WD19TBS kit with a 180 watt AC Adapter
• WD19DC/WD19DCS to WD19TB/WD19TBS kit without an AC adapter
• WD19/WD19S to WD19DC kit with a 210 watt AC adapter
• WD19/WD19S to WD19DC/WD19DCS kit without an AC adapter

Note: For proper operation as a Dell Thunderbolt dock, a 180 watt A/C adapter is required. Whereas for proper operation as a Dell Performance Dock (using a dual connection to a Dell Precision Workstation,) a 210 watt A/C Adapter is required.

Cause

Customer kit installation

Resolution

Installation Guide for the Upgrade Kit

Once you receive your upgrade kit for your Dell (WD19/WD19S) Dock, follow these steps to complete the dock upgrade:

Note: Before installing the upgrade, ensure that the most current Dock Firmware update is installed. You can download the firmware from the Dell Support Website.

Note: Remove all cables from the Dell Dock and disconnect the A/C adapter before changing the cable kit module.

Installation Steps

1. Turn the Dock so that the Dell Logo is pointing down and remove the two (2) Philips head screws from the cable module assembly. [Diagram: Two screws being removed from the dock's underside.]
2. Turn the Dock so that the Dell Logo is pointing up and slide the cable assembly from the dock's base a few millimeters until it stops. [Diagram: Cable assembly being slid out from the dock base.]
3. Tilt the cable module up slightly. [Diagram: Cable module tilted upwards.]
4. Remove the cable module from the dock's base. [Diagram: Cable module fully removed from the dock base.]
5. Remove the upgrade cable module from the shipping box. [Diagram: New cable module being taken out of its box.]
6. Slide the new cable module down along the tracks on the dock's base. [Diagram: New cable module being aligned with tracks on the dock base.]
7. Slide the new cable module onto the dock's base until it's fully seated. [Diagram: New cable module being pushed into the dock base until it clicks.]
8. Turn the dock so that the Dell Logo is pointing down again. [Diagram: Dock being flipped over to its underside.]
9. Reinstall the two (2) Philips head screws. [Diagram: Screws being reinserted into the dock.]
10. Re-connect the cables (and the new A/C adapter if one was included in the kit).

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Article Properties

Affected Product

Dell Dock WD19, Dell Performance Dock - WD19DCS, Dell Dock - WD19S, Dell Thunderbolt Dock - WD19TBS, Dell Performance Dock - WD19DC, Dell Thunderbolt Dock - WD19TB

Article Number: 000127539

Last Published Date: 22 Apr 2021

Version: 7

Article Type: Solution