How to Upgrade

Keeping your Inception system up to date ensures you have the latest feature enhancements and issue fixes available. Review this document to see what has changed in the latest releases of Inception, as well as any notes and considerations when upgrading.

1. Download the latest firmware from the Inner Range website. This is available from the Technician Downloads section of the website, requiring a valid Inner Range user account.
2. Connect your device to the Inception controller's web interface. Refer to the Quick Start Guide for connection information.
3. Log on to the Inception web interface and navigate to [System > Firmware Update > Update Controller]. Note: If updating a controller with existing programming, it is recommended that a database backup be taken before updating the firmware via the [System > Backup/Restore] page.
4. Click the [Update Application Software] button to display the file upload box.
5. The system will display previously uploaded firmware files. Click the [Upload File...] button to upload the new firmware file.
6. Using the file browser, navigate and select the firmware file. The file will be uploaded onto the Inception Controller.
7. Once uploaded, the file will be verified and listed in the table of update files. Select the required firmware file by clicking on it and then click [Apply].
8. The system will begin the update process. In rare cases, you may be prompted to default the panel.
9. Once the firmware is updated, the controller will automatically restart. If the login screen isn't shown after 60 seconds, refresh the page.

Version Information

Minimum Required Versions

The list below indicates the minimum required firmware versions for several of the expansion modules available to the Inception system. Using older firmware versions may cause certain features to work incorrectly or not at all.

How to Update Modules

To check and update your expansion module versions:

Navigate to the Update Modules page on the Inception web interface ([System > Firmware Update > Update Modules]). This page lists all enrolled modules and peripherals with their detected version numbers. Modules running older firmware versions are highlighted in orange.

Updating Module Versions:

1. Inception firmware updates include the latest module firmware files, ready for download to expansion modules.
2. On the Update Modules page, click the [Update Module Firmware] button to open the file upload box.
3. The system displays a table of loaded firmware files, including module types. Different firmware files can be uploaded using the [Upload File...] button. Uploaded files are verified and added to the table.
4. The next window shows configured modules that the file can be applied to. Select the modules you wish to update; multiple modules can be updated simultaneously.
5. Clicking [Apply] initiates the update process. Modules will restart and reconnect upon completion.

Version 6.2.0 (June 2024)

Inception 6.2.0 introduces the ability to have multiple readers on the same side of a door, new storage unit features, significant Mobile Access fixes and enhancements, and numerous security and performance improvements.

New Features

Multiple Readers on Same Side of Door

A new 'Show Advanced Door Options' checkbox in the hardware wizard allows for additional door options, including an additional inside and outside reader. This supports scenarios like boom gates with readers at different heights or using different reader types (card and biometric) on the same side of a door.

Feature Updates

Better Mobile Access Connection Status

The Mobile Access connection status in [Configuration > Access Control > Mobile Access > Mobile Access Connection Settings] now provides a more accurate display and refreshes with every request. Occasional flickering should not interrupt the status display.

Storage Unit IRFast Reporting Improvements

Alarm reporting for storage units has improved formatting for accuracy. When a storage unit alarm is cancelled, the system now displays 'Xmit {AreaName} Alarm_Cancelled by System', specifying the action was an alarm cancel performed by the 'System'.

Selecting Specific Siren Outputs in Areas

A new 'Override Alarm Response Location' setting in areas allows configuration of a custom alarm response location. This enables selection of internal, external, or both sirens for alarm responses.

Issues Resolved

• Mobile Access System Name Not Updating: Linked Mobile Access System names now update automatically from the Mobile Access portal.
• Mobile Access Session Expiration: Fixed an issue where Mobile Access management functionality would stop working due to session expiration, requiring a reboot. Retrying operations with mobile credentials now renews the session.
• Unlinked Mobile Credential Editing: Mobile credentials can now be removed even if not linked to a Mobile Access system or if the system connection is disabled.
• Multiple Mobile Credential Removal: Selecting and removing multiple mobile credentials now automatically saves the user, preventing loss of changes.
• Resending Invitations for Revoked Credentials: An update to the Mobile Access portal previously prevented sending invitations for revoked credentials. This functionality is no longer shown as it's not supported by the Inner Range Mobile Access service.
• Deleting Blank User Mobile Credentials: Mobile credentials previously removed manually could not be removed from the user's list; this is now resolved.
• File Upload on iOS Chrome: File upload buttons for iOS Chrome, previously greyed out or non-functional, are now resolved across the web interface.
• Credential REST API Breaking Changes: Resolved an issue where GET and PATCH requests for users were not returning or accepting 'Credentials', instead using 'PhysicalCredentials'. Either name is now accepted, and user credentials are returned under both.
• User Deletion and ILAM Syncing: Deleting an expired user no longer prematurely stops ILAM offline syncing; the process is now uninterrupted.
• Two-Factor Authentication QR Codes Missing: The QR code section for two-factor authentication setup, previously blank, now displays correctly.

Cyber Security Updates

Significant updates to firmware and frameworks have been made to patch software vulnerabilities and enhance security. Inner Range recommends keeping firmware up to date to protect against emerging threats. Details of security-related issues are not shared to avoid compromising clients using previous releases.

Version 6.1.0 (January 2024)

Inception 6.1.0 introduces support for Inner Range Mobile Credentials, License Management, System Regions, and various security updates. Changes to regional settings are more accessible via an initial landing page upon first access.

New Features

Inner Range Mobile Credentials

Note: Inner Range Mobile Access is in beta. Only beta program participants can create accounts and generate mobile credentials. Full advantage will be available upon the platform's launch (expected Q3 2024). Systems can link to the service via [Configuration > Access Control > Mobile Access > Mobile Access Connection Settings]. Credentials can be managed via the user's mobile credential list or the [Configuration > Access Control > Mobile Access > Mobile Credentials] page.

License Management

License management is now available under [Configuration > General > Licensing] to view applied licenses and manage license keys. The page summarizes features based on licenses and lists keys and their status.

System Regions

System regions can now be configured to enable region-specific functionality, such as device types or reporting settings. An initial landing page allows selection of the appropriate system region upon first access or upgrade.

Feature Updates

Initial Configuration Landing Page

Upon first access or upgrade, an initial configuration landing page appears to set system region, language, and time zone.

New User Configuration Page

The User configuration page has been updated with a better layout and more accurate categorizations, including 'Remote / Web Access' and 'Personal Details', for easier configuration of web login and user details.

New Soak Test Duration

A 'two weeks' option is now available for soak test durations to meet recommended EN standards.

Issues Resolved

• ILAM Offline Clash Warnings: The system now informs users of clashing credentials when synchronizing raw cards to a connected ILAM's offline database.
• Self-Signed Certificate Expiration Resolution: Expired self-signed certificates are now automatically generated and applied, with a system message indicating the event. A warning appears for manually uploaded certificates.
• Failure to Randomly Generate PINs: Resolved an issue where PIN generation failed if the PIN/Password Policy had a maximum PIN length over 9.
• Security PIN Email: Unnecessary information has been removed from security PIN emails for clarity.
• Incorrect Support File Review: Fixed an issue where support file review fetched events from 14 days prior instead of the current time up to 14 days ago.
• User Duress Functionality for Onboard Readers: User duress events are now supported for onboard readers connected directly to the Inception controller.
• Unknown Card/PIN Feedback on Invalid Auxes: Unknown credentials or PIN access at Wiegand readers now trigger VAL/INV feedback, aligning with OSDP reader feedback.

Cyber Security Updates

Two security issues have been resolved. Inner Range strongly recommends keeping firmware up to date. Details of security-related issues are not shared.

Version 6.0.1 (November 2023)

Inception 6.0.1 resolves issues introduced in 6.0.0 concerning ILAM and SLAM modules, Aperio wireless locks, and review messages.

Issues Resolved

• SLAM/ILAM Generic Outputs Were Not Controllable: Resolved an issue where generic outputs on ILAM or SLAM modules displayed correctly but were not controlled on the hardware.
• Last User Being Missed in ILAM Offline Review: Resolved an issue where ILAM review events from offline mode were not received for the last listed user if multiple credentials were present.
• Aperio Wireless Locks Not Following Free Access: Resolved an issue where Aperio Wireless locks did not follow free access time period functionality.
• Aperio Wireless Locks Manual Control Issues: Resolved an issue where Aperio Wireless locks could not be locked or unlocked via manual user control.

Cyber Security Updates

One security issue has been resolved. Inner Range recommends keeping firmware up to date.

Version 6.0.0 (October 2023)

Inception 6.0.0 introduces support for the Intelligent LAN Access Module (ILAM) with offline functionality and integration with Aperio wireless doors. It also adds support for inverting active and tamper states on hardware inputs.

Note: The minimum firmware version for the 8-Zone LAN Expander has been updated to 3.2.0 due to bugfixes for power cycle and siren tamper behaviors.

New Features

ILAM (Intelligent LAN Access Module) Support

The Inception system now supports the Intelligent LAN Access Module (ILAM), a 2-door access control module expandable up to 8 doors. It supports various readers (Wiegand, SIFER, OSDP) and includes on-board lock outputs, inputs, and DOTL outputs. The ILAM offers offline operation mode for limited access control when connection to the Inception system is lost. Access events are synchronized back upon reconnection.

Wireless Door Support – Assa Abloy Aperio

The system now includes a bi-directional interface to the Assa Abloy Aperio wireless locking system via the ILAM's Reader RS-485 port, providing full capability for Aperio wireless doors. This reduces installation costs and offers various door furniture options. Configuration is similar to traditional wired doors.

Feature Updates

Swap Input Active and Tamper States

Hardware inputs can optionally swap active and tamper states. This is useful for sensors that behave differently from standard EOL logic. The 'Invert Active and Secure' checkbox has been replaced with a dropdown for this configuration.

Issues Resolved

• Storage Blocks Stuck in Secure Pending: Fixed an issue where Storage Blocks might not transition from 'Some Units Secure Pending' to 'All Units Secure' when a unit was marked as 'Vacant'.
• SLAM Offline REX/REN Required Powercycle: SLAM offline REX/REN configuration is now applied instantly, without requiring a module re-initialization.

Cyber Security Updates

Two security issues have been resolved. Inner Range recommends keeping firmware up to date.

Version 5.2.0 (July 2023)

Inception 5.2.0 adds features, updates, and bugfixes for Storage Units and Storage Blocks. Notable additions include a new Alarm Cancel option for Areas, Invalid Certificate handling for HTTP connections, and door permissions distinguishing between Entry and Exit.

Note: The minimum firmware version for LAN Ethernet Bridge has been updated to 1.1.0 for improved connectivity.

New Features

Storage Unit Access Report

A new report type, 'Storage Unit Control', is available under [System > Reports] for filtering and reporting Storage Unit access events. It allows differentiation between Storage Units, Users, and event types within a specified timeframe.

Feature Updates

Storage Block Delay for Output Control

A new 'Output Off Delay Time' option for Storage Blocks allows a delay before outputs turn off. When set to 'None', outputs turn off immediately when units are secure. Other values provide a delay, useful for scenarios where a person needs time to exit before lights turn off.

Storage Units Only Secure with No Activity

Storage Units now default to securing only after all inputs have secured. If an input is in alarm, the unit enters a 'Secure Pending (Active Inputs)' state until unlocked or all inputs are sealed. This addresses scenarios with multiple people in a unit.

Storage Unit Latched Alarm State

Storage Units no longer automatically restore to the Secure state upon resealing all inputs. Once in Alarm, a unit remains in alarm until unlocked or a 'Clear Alarms' action is performed. This change prevents units from reverting to Secure state if an intruder breaches and then reseals an input.

Area Option to Cancel Alarm on All Inputs Secure

A new Area option, 'Cancel Alarm State on All Inputs Secure', automatically clears an Area's state when all monitored inputs are sealed. This sends an 'Alarm Cancelled' event and stops sirens/strobes, designed for areas monitoring latched inputs.

Invalid Certificate HTTPS Support for HTTP Send Connection

A 'Require Valid HTTPS Certificate' checkbox has been added to the HTTP Send connection type. When unchecked (default), HTTPS connections are performed regardless of the remote server's certificate source, allowing connections to systems with self-signed certificates.

Separate Door Permissions for Entry vs Exit

Access door permissions are now split into 'Entry' and 'Exit' permissions, allowing separate or combined assignment. This provides greater flexibility in configuring access rules.

Issues Resolved

• No Review for Storage Unit Failed Control: Review events are now logged for scenarios where operators attempt to secure a Storage Unit without permission, broken down into 4 event types.
• Ethernet Bridge Connection Reliability: The LAN Ethernet Bridge can now re-establish TCP connections to the Inception Controller without modules briefly dropping offline.

Version 5.1.2 (June 2023)

Inception 5.1.2 resolves issues in the 5.1.1 release concerning reports, storage blocks, Wi-Fi hotspot, and Service Mode. Additional Door Timed Unlock options and a floating save button have been added.

Note: The minimum firmware version for Standard LAN Access Modules (SLAMs) has been updated to 4.0.7 for additional card packet support.

Feature Updates

Door Control Timed Unlock Options

Doors can now be timed unlocked for longer durations, with support for 8/10/12 hour durations added to [State / Control > Control Doors > Advanced > Timed Unlock Duration] and [Automated Actions > Automation > Automated Actions > Control Door Action > Timed Duration].

Floating Save Button

A floating save button now appears at the bottom of windows with unsaved changes, remaining visible while scrolling. This allows for convenient saving without returning to the toolbar.

Issues Resolved

• History Reports in Negative UTC Timezones: History reports can now be generated correctly on systems with negative time zones.
• Storage Block Time Values: 'Unit Unlocked Too Long Time' and 'Unit Auto-Resecure Time' logic is now correctly disabled when the parent storage block field is set to 'None'.
• WiFi Hotspot Reliability: Improved reliability of WiFi Hotspot mode, especially when changing 'WiFi Connection Type' rapidly.
• Service Mode Feature Text: If Notifications are disabled in Service Mode, the service mode summary text and System Warning now correctly indicate that Notifications are disabled.

Version 5.1.1 (January 2023)

Inception release 5.1.1 resolves issues related to editing entities through the web interface in the 5.1.0 release.

Issues Resolved

• Date and Time UI Issues: Resolved an issue where incorrect date/time values were displayed and saved when editing items via the web interface.
• Time Period Editing: Resolved an issue where adding items to a Time Period list only applied start/end times to the first day selected; all selected days now receive the correct times.

Version 5.1.0 (November 2022)

Inception release 5.1.0 resolves issues from the 5.0.1 release and includes updates for OSDP reader management, reports, output control, area arm notifications, calendars, Ethernet Bridges, and other features.

New Features

French Canadian Translation

A vendor-supplied French Canadian language pack is now available for selection.

Feature Updates

OSDP Address Change Option

A new option to change OSDP reader addresses is available under [Configuration > Hardware]. This allows re-addressing connected 3rd party OSDP readers to resolve address clashing.

Custom Time Range for Reports

Reports can now be generated based on a custom time range ('Start Date' and 'End Date') instead of just the most recent events. This functionality is also available for Scheduled Tasks.

Pulsed Output Control for Automated Actions

A new 'Pulse' option for 'How to Control' in Automated Actions allows outputs to be switched on/off continually for a specified period, with adjustable on/off durations.

Multi-Mode Area Arm Notifications

When an area is armed with multi-mode arming enabled, the arm mode is now included in the notification event text.

Persistence of Search Users Page Layout

Column Visibility settings in the [Configuration > Users > Search Users] page now persist across navigation. A 'Reset Visibility' button is also available.

REST API – Door Denied Access in User Info Monitoring

The API User Info Monitoring now supports a 'DoorDenied' eventType for monitoring denied door access requests.

Issues Resolved

• Browser Performance (Large Permission Groups): Browser performance for permission group pages has been significantly improved for systems with many items and groups.
• LAN Ethernet Bridge Connectivity: Improvements made to Ethernet Bridge connectivity, enhancing stability for multiple bridges and prolonged network instability.
• Missing Items in Configuration Report: Resolved issues where newer items were not included in configuration reports; all configuration options now appear.
• OSDP readers with Duplicate Serial Numbers: The system now allows multiple 3rd party OSDP readers with duplicate serial numbers to connect to the same bus. Readers are given new identification, and re-addressing or moving readers leaves old peripherals behind. The system also attempts to re-establish reader connections quickly.
• Ctrl+S Save Shortcut: Resolved issues where multiple CTRL+S presses were needed to save; saving on non-entity pages no longer interrupts with a 'Connection Lost' dialog.
• Send PIN for Duress User: The 'Send PIN' button is no longer shown for Duress User configuration, as it was not applicable.

Version 5.0.1 (August 2022)

Inception release 5.0.1 resolves issues identified in the 5.0.0 release.

Issues Resolved

• Temporary Disarm could Fully Disarm Area: Fixed an issue where consecutive temporary disarm swipes could cause an area to disarm indefinitely. This is now resolved, and review messages accurately reflect temporary disarms.
• Permissions Limited to 1000: Resolved an issue where the permission configuration dialog would be empty if over 1000 items were added to a Permission Group.
• OSDP / SIFER Reader Periodic Reconnection: Resolved an issue where OSDP and SIFER readers would occasionally disconnect and reconnect. Readers now silently re-establish connections after timeouts without unnecessary messages.
• Completed Battery Tests Trigger Item Changed Event: Battery Test completions no longer erroneously trigger 'Item Changed' events or notifications.
• Module State Does Not Persist Over Power Cycles: Resolved an issue where module states were not retained after power cycling; module state now persists between power cycles.

Version 5.0.0 (July 2022)

Inception release 5.0.0 includes support for OSDP readers, personal storage unit functionality, increased capacity for Inputs and Outputs, improved international experiences, and major security enhancements like local network HTTPS access and TLS 1.2 support.

Note: The minimum firmware version for 8-Input Expanders has been updated to 3.1.1 due to DC Siren Support.

New Features

Local HTTPS Support

Added support for local HTTPS web access, with the ability to disable HTTP access and manage certificates. HTTPS is enabled by default and accessible via IP address or '.local/' hostname. Browsers may show warnings for the default self-signed certificate. HTTP access can be redirected to HTTPS for enhanced security.

OSDP Reader Support

Allows 3rd party OSDP readers to connect to Inception controllers and SLAM modules, offering features similar to SIFER readers. Reader types now include Wiegand, SIFER, Generic OSDP, and OSDP Wiegand Converter. OSDP readers require unique OSDP addresses and can be detected, enrolled, and controlled.

1024 Inputs and Outputs

Inception now supports up to 1024 Inputs and 1024 Outputs via expansion hardware, an increase from the previous limit of 512. This applies to Hardware Inputs and Outputs only; calculated inputs do not count towards this limit.

Storage Units

Support for personal storage unit facilities has been added. Dedicated Storage Unit items can monitor door position and motion detector inputs, and control outputs for automation. Units can be unlocked or secured to raise an alarm state. Storage blocks group units for simpler management and automation.

Feature Updates

DC Siren Support

Inception systems with configured sirens now support blended sirens where one is DC Driven and the other is not, provided the connected 8-Input expander module firmware supports it.

REST API Features

• User API Tokens: A new REST API authentication method allows user-specific API Tokens for requests, eliminating the need for separate login requests. Tokens can be generated and managed via the [Configuration > Users > Manage Users] page.
• API Details Page: Provides a quick reference for entities accessible via the REST API, including names and IDs, useful for integrations and debugging permissions.
• SkyCommand User Linking: A new REST API request allows linking users to SkyCommand by providing their SkyCommand email, bypassing manual web interface linking.
• Reader Names: API requests returning DoorAttachedReader data now include the reader's Name property.

Feature Updates

Time Zone Display

The Time Zone display now shows the UTC offset and groups locations by Windows Time Zone format. Redundant listings have been updated and grouped.

Time and Date Format

Inception displays now adhere to a standard international format (YYYY-MM-DD HH:MM:SS), avoiding confusion. This applies to data input features like User CSV Import and the Dynamic User Import Module.

Input State Change Review

Inputs now have an 'Always Log State Changes' option under Monitoring Options to log all state changes, providing a simplified review message.

Issues Resolved

• Password Display: Passwords are now always hidden, even when typing new ones, across all password fields in the Inception web interface.
• Web Login No Longer Needed for SkyCommand App Control: Users no longer need Web Login details configured for SkyCommand App control, reducing the number of web user accounts required.
• Self-Monitoring Review Events: An option under [Configuration > General > Alarm Reporting] allows alarm events to be sent even when no reporting paths are configured, suppressing the 'Alarm Event Failed to Send' message.
• TLS 1.2 Support: Support for higher TLS levels allows the use of email servers enforcing TLS 1.2.
• Checkboxes on Mobile Devices: Checkboxes are now responsive on mobile devices, and labels can be pressed to toggle them.
• Item Duplication and Password Fields: Duplicated items with password fields now require a new password entry before saving to prevent obfuscated passwords and invalid PINs.

Contact Information

Global Headquarters:

• Inner Range Australia: +61 3 9780 4300, anz@innerrange.com
• Inner Range United States: +1 (844) 588-0874, usa@innerrange.com
• Inner Range United Kingdom: +44 (0) 845 470 5000, uk@innerrange.com
• Inner Range Canada: +1 (905) 568-8999, canada@innerrange.com
• Inner Range Middle East: +971 4 8067100, middleeast@innerrange.com
• Inner Range India: +91 80 4070 3333, asia@innerrange.com

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The specifications and descriptions of products and services contained in this document were correct at the time of publishing. Inner Range reserves the right to change specifications or withdraw products without notice. Copyright ©2024 Inner Range Pty. Ltd., Australia.