DrayTek Vigor2962 Series 2.5G Security VPN Router - Quick Start Guide

Intellectual Property Rights (IPR) Information

Copyrights

© All rights reserved. This publication contains information that is protected by copyright. No part may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language without written permission from the copyright holders.

Trademarks

The following trademarks are used in this document:

• Microsoft is a registered trademark of Microsoft Corp.
• Windows, Windows 8, 10, 11 and Explorer are trademarks of Microsoft Corp.
• Apple and Mac OS are registered trademarks of Apple Inc.
• Other products may be trademarks or registered trademarks of their respective manufacturers.

Safety Instructions and Approval

Safety Instructions

• Read the installation guide thoroughly before you set up the router.
• The router is a complicated electronic unit that may be repaired only by authorized and qualified personnel. Do not try to open or repair the router yourself.
• Do not place the router in a damp or humid place, e.g., a bathroom.
• Do not stack the routers.
• The router should be used in a sheltered area, within a temperature range of +5 to +40 Celsius.
• Do not expose the router to direct sunlight or other heat sources. The housing and electronic components may be damaged by direct sunlight or heat sources.
• Do not deploy the cable for LAN connection outdoor to prevent electronic shock hazards.
• Do not power off the device when saving configurations or firmware upgrades. It may damage the data in a flash. Please disconnect the Internet connection on the device before powering it off when a TR-069/ACS server manages the device.
• Keep the package out of reach of children.
• When you want to dispose of the router, please follow local regulations on conservation of the environment.

Warranty

DrayTek warrants to the original end user (purchaser) that the router will be free from any defects in workmanship or materials for a period of two (2) years from the date of purchase from the dealer. Please keep your purchase receipt in a safe place as it serves as proof of date of purchase. During the warranty period, and upon proof of purchase, should the product have indications of failure due to faulty workmanship and/or materials, DrayTek will, at its discretion, repair or replace the defective products or components, without charge for either parts or labor, to whatever extent it deems necessary to restore the product to proper operating condition. Any replacement will consist of a new or re-manufactured functionally equivalent product of equal value, and will be offered solely at its discretion. This warranty will not apply if the product is modified, misused, tampered with, damaged by an act of God, or subjected to abnormal working conditions. The warranty does not cover the bundled or licensed software of other vendors. Defects which do not significantly affect the usability of the product will not be covered by the warranty. DrayTek reserves the right to revise the manual and online documentation and to make changes from time to time in the contents hereof without obligation to notify any person of such revision or changes.

Declarations of Conformity

EU Declaration of Conformity

DrayTek Corp., office at No.26, Fushing Rd., Hukou, Hsinchu Industrial Park, Hsinchu 303, Taiwan, declares under its sole responsibility that the product:

• Product name: 2.5G Security VPN Router
• Model number: Vigor2962, Vigor2962P
• Manufacturer: DrayTek Corp.
• Address: No.26, Fushing Rd., Hukou, Hsinchu Industrial Park, Hsinchu 303, Taiwan

is in conformity with the relevant Union harmonisation legislation: EMC Directive 2014/30/EU, Low Voltage Directive 2014/35/EU and RoHS 2011/65/EU with reference to the following standards:

Signed at Hsinchu on 9th September, 2020 by Calvin Ma, President (Legal Signature).

UK Declaration of Conformity

DrayTek Corp., office at No.26, Fushing Rd., Hukou, Hsinchu Industrial Park, Hsinchu 303, Taiwan, declares under its sole responsibility that the product:

• Product name: 2.5G Security VPN Router
• Model number: Vigor2962, Vigor2962P
• Manufacturer: DrayTek Corp.
• Address: No.26, Fushing Rd., Hukou, Hsinchu Industrial Park, Hsinchu 303, Taiwan.
• Importer: CMS Distribution Ltd: Bohola Road, Kiltimagh, Co Mayo, Ireland

is in conformity with the relevant UK Statutory Instruments: The Electromagnetic Compatibility Regulations 2016 (SI 2016 No.1091), The Electrical Equipment (Safety) Regulations 2016 (SI 2016 No.1101), and The Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment Regulations 2012 (SI 2012 No. 3032) with reference to the following standards:

Signed at Hsinchu on 2nd August, 2021 by Calvin Ma, President (Legal Signature).

Regulatory Information

Federal Communication Commission Interference Statement

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and
2. This device may accept any interference received, including interference that may cause undesired operation.

For more updates, please visit www.draytek.com.

USA Local Representative

1. Package Content

Take a look at the package content. If there is anything missed or damaged, please contact DrayTek or dealer immediately.

• Vigor router: An image displays the DrayTek Vigor2962 router.
• Quick Start Guide: An image shows the cover of the Quick Start Guide.
• RJ-45 Cable (Ethernet): An image shows an Ethernet cable with RJ-45 connectors.
• Standard brackets: An image shows two metal mounting brackets.

The type of the power cord depends on the country that the router will be installed.

• UK-type Power Cord: An image of a UK-style power cord.
• EU-type Power Cord: An image of an EU-style power cord.
• USA/Taiwan-type Power Cord: An image of a US/Taiwan-style power cord.
• AU/NZ-type Power Cord: An image of an AU/NZ-style power cord.

2. Panel Explanation

2.1 LED for Vigor2962 and Vigor2962P

Diagrams show the front panels of the DrayTek Vigor2962 and Vigor2962P routers, illustrating the placement of LEDs and ports. The LEDs include ACT, MSG, SFP, USB, and PoE. Ports are labeled WAN/LAN, LAN, P1 through P6, and USB1, USB2. A power switch is indicated on the rear panel.

2.2 Connectors for Vigor2962 and Vigor2962P

Diagrams show the front and rear panels of the DrayTek Vigor2962 and Vigor2962P routers, highlighting various interfaces and their functions.

3. Hardware Installation

This section will guide you to install the router through hardware connection and configure the router's settings through web browser.

3.1 Connecting Device

Before starting to configure the router, you have to connect your devices correctly.

1. Connect a modem to any WAN port of Vigor2962 with Ethernet cable (RJ-45) to access Internet.
2. Connect the other end of the cable (RJ-45) to the Ethernet port on your computer (that device also can connect to other computers to form a small area network). The LAN LED for that port on the front panel will light up.
3. Connect the power cord to Vigor2962's power port on the rear panel, and the other side into a wall outlet.
4. Power on the device by pressing down the power switch on the rear panel. The PWR LED should be ON.
5. The system starts to initiate. After completing the system test, the ACT LED will light up and start blinking.

Below shows an outline of the hardware installation for your reference: A diagram illustrates the physical connections. It shows the router connected to a power cord, a modem via the WAN port, and multiple computers via LAN ports, with an indication of the Internet connection.

3.2 Wall-Mounted and Rack-Mounted Installation

The Vigor2962 Series can be mounted on the shelf or on the wall by using standard brackets shown below.

Wall-Mounted

1. Choose a flat surface (on the wall) which is suitable for placing the router. Make the screw holes on the short side of the bracket aim at the screw holes on the router. Next, fasten both the bracket and the router with two screws; and fasten both the wall and the bracket with another two screws. Refer to the following figure. Diagrams show how to attach wall-mounting brackets to the router using M3x6mm screws and then attach the router assembly to the wall using M3.5x16mm screws.
2. Then, continue to fasten the screws on the other side of the router and the wall with other screws.
3. When you finished about procedure, the router has been mounted on the wall firmly.

Rack-Mounted

1. Fasten the rack mount kit on both sides of the Vigor router using specific screws.
2. Then, install the Vigor router (with rack mount kit) on the 19-inch chassis by using other four screws. Diagrams show rack-mounting kits being attached to the router and the router being installed into a 19-inch rack chassis.

4. Software Configuration

To access Internet, please finish basic configuration after completing the hardware installation.

4.1 Quick Start Wizard for Network Connection

The Quick Start Wizard is designed for you to easily set up your router for Internet access. You can directly access the Quick Start Wizard via Web User Interface. Make sure your PC connects to the router correctly.

Open a web browser on your PC and type http://192.168.1.1. A pop-up window will open to ask for username and password. Please enter "admin/admin" as the Username/Password and click Login.

An image displays the DrayTek Vigor2962 login page with fields for Username and Password, and a Login button. It also shows copyright information for DrayTek Corp.

Now, the Main Screen will pop up. Click Wizards >> Quick Start Wizard.

If your router can be under an environment with high speed NAT, the configuration provided here can help you to deploy and use the router quickly. The first screen of Quick Start Wizard is entering login password. After typing the password, please click Next.

An image shows the DrayTek Vigor2962 Series dashboard with navigation menus on the left and system information on the right. It also shows the Quick Start Wizard's password entry screen, with fields for Old Password, New Password, Confirm Password, and password strength indicators (Weak, Medium, Strong). Instructions are provided for strong password requirements.

On the next page, select the WAN interface that you use. Then click Next for the next step.

A screenshot of the Quick Start Wizard's "Select WAN Interface" screen is shown, with options to select WAN Interface (e.g., WAN1), Display Name, Physical Mode (Ethernet), and Physical Type (Auto negotiation).

You have to select the appropriate Internet access type (PPPoE, Static IP or DHCP) according to the information from your ISP. Here we take PPPoE and DHCP modes for WAN connection as examples.

For PPPoE Connection

1. Choose WAN1 as WAN Interface and click the Next button; you will get the following page. A screenshot shows the "Connect to Internet" screen with radio buttons for PPPoE, Static IP, and DHCP, with PPPoE selected.
2. Select PPPoE and click Next to get the following page. A screenshot shows the "PPPoE Client Mode" screen for WAN 1, with fields for Username and Password, and optional Service Name. Example credentials are shown.
3. Enter the Username/Password provided by your ISP. Then click Next for viewing the summary of such connection. A screenshot shows the "Please confirm your settings" screen, summarizing the WAN Interface, Physical Mode, and Internet Access type.
4. Click Finish. A page of "Quick Start Wizard Setup OK!!!" will appear. Then, the system status of this protocol will be shown. A screenshot displays the "Quick Start Wizard Setup OK!!!" confirmation message.
5. Now, you can enjoy surfing on the Internet.

For DHCP Connection

1. Choose WAN1 as WAN Interface and click the Next button; you will get the following page. A screenshot shows the "Connect to Internet" screen with DHCP selected.
2. Select DHCP and click Next to get the following page. A screenshot shows the "DHCP Client Mode" screen for WAN 1, with fields for Host Name and MAC address, with an example MAC address provided.
3. Enter the hostname and / or MAC address provided by your ISP. Then click Next for viewing summary of such connection. A screenshot shows the "Please confirm your settings" screen for DHCP connection.
4. Click Finish. A page of "Quick Start Wizard Setup OK!!!" will appear. Then, the system status of this protocol will be shown. A screenshot displays the "Quick Start Wizard Setup OK!!!" confirmation message.
5. Now, you can enjoy surfing on the Internet.

5. Customer Service

If the router cannot work correctly after trying many efforts, please contact your dealer for further help right away. For any questions, please feel free to send e-mail to support@draytek.com.

Be a Registered Owner

Web registration is preferred. You can register your Vigor router via https://myvigor.draytek.com.

Firmware & Tools Updates

Due to the continuous evolution of DrayTek technology, all routers will be regularly upgraded. Please consult the DrayTek web site for more information on newest firmware, tools and documents: https://www.draytek.com.

GPL Notice

This DrayTek product uses software partially or completely licensed under the terms of the GNU GENERAL PUBLIC LICENSE. The author of the software does not provide any warranty. A Limited Warranty is offered on DrayTek products. This Limited Warranty does not cover any software applications or programs.

To download source codes please visit: http://gplsource.draytek.com

GNU GENERAL PUBLIC LICENSE: https://gnu.org/licenses/gpl-2.0

Version 2, June 1991

For any question, please feel free to contact DrayTek technical support at support@draytek.com for further information.