Amber::Customer
User Manual for amberconnect models including: ASC210 Wireless GPS Tracker, Wireless GPS Tracker, GPS Tracker, C210
Amber Connect Devices and Features | Choose your Tracker
File Info : application/pdf, 6 Pages, 667.52KB
DocumentDocument1. Overview 1.1. Accessories Device Bracket User guide Charger Charge cable 1.2. Main Functions Intelligent power saving IPX5 water resistant grande Tamper alert Strong magnet installation Fast charging 10000mAh battery Listen-in capability 1.3. Specification Frequency: 900MHz Location accuracy Monitoring range Working voltage/current Battery LED Operating Temperature Dimension Weight GSM 850/900/1800/1900MHz <10 meters S5 meters 3.7V/60mA 10000mAh/3.7V industrial grade lithium polymer battery Red: work status -20°C to 70°C 108*61*30 mm 285g 2. My Device 2.1. Appearance 2.2. GSM Indicator Status Blinking quickly Blinking slowly Always ON Meaning GSM initialization/No GSM Connect to the Amber Connect platform Voice calling feature enabled The GSM Indicator will turn off after the device has been powered on for 3 minutes. Once the device is on, tap the power button to activate the LED, which will turn off automatically after 60 seconds. 3. SIM Card The SIM card should have access to GPRS and SMS. Remove the device cover, switch to OFF and insert the SIM card. 4. Installation The device is built with a strong magnet which can be easily attached to any surface with a magnetic pull. To attach the device to a non-magnetic surface, use the 3M foam tape and bracket included in your package. Problems Poor signal Unable to boot Unable to connect to the network Fail to locate Causes The signal waves are unable to transmit when using the GPS tracker in places with poor signal reception, such as tall buildings or basements. Power switch is OFF No battery No SIM card SIM card inserted incorrectly SIM card has dust, debris Invalid SIM card Not in GSM service area Poor signal SIM has no access to GPRS Always reply "Address inquiry failed" Solutions Relocate to an area with adequate signal reception. Switch to ON Charge battery Insert SIM card Check SIM card Clean SIM card Contact network supplier Move to GSM service area Move to an area with adequate signal reception Contact network supplier to get GPRS service Contact supplier 5. Operation 5.1 Power ON/OFF Power on: Press power button for 3 seconds (battery switch is in ON position). Power off: Press power button for 3 seconds. 5.2 Emergency Number Set emergency number via App. 5.3 Working Mode (1) Tracking mode (default): GSM is always ON and location data uploaded in set time intervals. (2) Ultra-long standby mode: device wakes up and uploads location data based on preset frequency set up to a maximum of 72 hours of location update. Notice: In this mode, commands will NOT be executed until the device wakes up at preset time intervals. You can force the device to wake up and receive communication by: a. triggering the tamper alert button at the back b. unplugging the battery and plugging it in again. 5.4 Tamper Alert c After 20 minutes, the device enters into ultra-long standby mode. 5.5 Cover Remove Alert The cover detection button pops out and an alert will be sent if the device cover is dismantled. In standby mode, an alert message will be uploaded and tracking mode will be activated for 20 minutes if cover dismantling is detected. After 20 minutes, the device enters into ultra-long standby mode. 5.6 Low Battery Alert When the battery is low, the device will activate a low battery alarm. 5.7 Vibration Alarm The vibration alarm only works in tracking mode. To activate this function, please go to the Amber Connect. App: safety > safety settings > vibration alert. 5.8 Geo-fence Alarm The geo-fence alarm only works in tracking mode. When the vehicle enters/exits the pre-set geofence area, the Amber Connect App will send a real-time notification. 5.9 Voice Monitoring Use pre-set SOS number to make and receive calls from the device. The device will automatically call back. Answer the call and monitor sounds inside the vehicle. 6. App And Web Platforms 6.1. Download App Please download and install the Amber Connect App from your digital App store and follow the onscreen instructions to register your device. 6.2. Web App Visit www.amberconnect.com/portal/customer/login and go to login > customer > sign up and follow the onscreen instructions to register your device. 7. Warning Battery specified by the manufacturer is recommended. Maintenance or service arising from any third party accessories is not guaranteed. The manufacturer assumes no responsibility for any damage caused by non-original accessories. Do not bend or open the battery. Do not immerse or burn the battery. Device disassembly is strongly forbidden. Non-professionals' operation may lead to device damage. 8. Troubleshooting If you are having trouble with your device, try the troubleshooting procedures before contacting a service professional.