RADtec Real Flame Patio Heater

Safety Information

Read all instructions carefully before setting up and operating this unit. This manual is designed to provide you with the information needed to set up, operate, and maintain your heater. Failure to follow these instructions may damage and/or impair its operation.

Heater Location

The heater is for outdoor use only or in amply ventilated areas. Do not use it indoors or in an enclosed area. Always ensure that adequate ventilation is provided.

Enclosure Ventilation Requirements

Any enclosure in which the appliance is used shall comply with one of the following:

• An enclosure with walls on all sides, but at least one permanent opening at ground level and no overhead cover.
• Within a partial enclosure that includes an overhead cover and no more than two walls.
• Within a partial enclosure that includes an overhead cover and more than two walls, the following shall apply:
  • At least 25% of the total wall area is completely open, and
  • At least 30% of the remaining wall area is open and unrestricted.

Warning:

• For use outdoors or in amply ventilated areas.
• An amply ventilated area must have a minimum of 25% of the surface area open.
• The surface area is the sum of the walls' surface.

Diagram illustrating ventilation requirements for enclosures: a box representing an enclosure with dimensions indicating minimum open areas for walls and ceiling. The diagram shows a heater inside an enclosure with labels for 'WALL' and 'CEILING', indicating clearance distances of 120cm (47") from the sides and 64cm (24") from the top.

Placement and Anchoring

Heater must be placed on level firm ground. Never operate heater in areas where gasoline or other flammable liquids or vapors are stored. To protect heater from strong winds, anchor the base securely to the ground with screws, stakes, or other suitable fasteners.

Clearance Requirements

Always maintain clearance from combustible materials, from the top 64cm and sides 120cm.

Gas Requirements

• Cylinder should be a maximum 20lbs.
• Using 37mbar propane outlet regulator for category 13+.
• Please check gas hose at least once per month and each time the cylinder is changed. If it shows any signs of cracking, splitting, or other deterioration, exchange it for a new hose of the same length and of an equivalent quality.
• A dented, rusted, or damaged gas cylinder may be hazardous and should be checked by your gas supplier. Never use a gas cylinder with a damaged valve connection.
• Avoid twisting the flexible tubes and hoses.
• Never connect an unregulated gas cylinder to the heater.
• Disconnect the gas cylinder when the heater is not in use.

Leakage Test

Gas connections on the heater are leak tested at the factory prior to shipment. However, a complete gas tightness check must also be performed at the installation site. The heater must be checked with a full gas cylinder.

Procedure:

1. Make sure the safety control valve is in the OFF position.
2. Make a soapy water solution of one part liquid dish detergent and one part water. The soapy water solution can be applied with a spray bottle, brush, or rag to all gas connections.
3. Turn the gas supply ON at the cylinder.
4. Growing soap bubbles will appear in case of a leak.
5. In case of a leak, turn off the gas supply at the cylinder. Tighten any leaking fittings, then turn the gas supply ON and recheck. Contact your gas supplier for assistance if bubbles continue to appear.

Parts and Specifications

Diagram showing the components of the Real Flame Patio Heater. Labeled parts include: Reflector, Quartz glass, Burner base, Air admittance fence, Gas valve controller, Base of control housing, Post, Tank housing support, Tank housing, Stand, and Pulse Igniter.

Assembly

Assembly Parts (Not Supplied)

• Adjustable opening wrench (20 cm / 8" long)
• Long nosed pliers (23 cm / 9" long)
• Philips screwdriver with medium blade
• Spray bottle of soap solution for leakage test

Parts Supplied

• Tank housing
• Stand with tank housing support
• Assembly post with 3 pcs post brackets
• 1 pcs Reflector with 1 pcs M8 nuts
• 4 pcs bolts M6 x 10 mm for assembly post and burner
• 6 pcs bolts & nuts M6 x 35 mm for post and post brackets
• 3 pcs bolts M8 x 16 mm for post brackets and stand
• 3 pcs ground fixture kit
• 6 pcs M6 x 10 mm ground fixer bolts & nuts
• 2 pcs bolts M8 x 10 mm for wheel assembly
• 1 set bracket with wheels

Assembly Procedures

Step 1

As shown, put three support bars respectively in position on chassis. Connect the support bars to the chassis with three M8 x 15 mm screws. Place the support bar with the gas cylinder strap at the rear, wheel side.

Step 2

Place the main stand post above the three support bars. Connect the main post and support bars together with six M6 x 35 mm screws and 6 mm diameter nuts and tighten.

Step 3

Place the tank housing on the stand.

Step 4

Tighten the aluminum reflector with M8*50 screw.

Step 5

Connect the nut on gas feed tube from the heater head, and tighten. Place the heating head on top of support tube and attach with four M6 x 10 screws.

Step 6

Lift the base cover. Connect the rubber hose on the gas regulator valve and also the gas feed tube, and tighten the two jubilee clips. Connect the regulator to an approved LPG/Propane gas bottle. Replace the cover.

Step 7

Unscrew plastic black ring around ignition switch to remove it and insert AAA battery. Screw ignition switch and battery back into heater.

Operation

To Turn On The Heater

1. Turn on the valve on the gas supply cylinder.
2. Press and turn the control knob to PILOT position (counter-clockwise 90°).
3. Press down the control knob and hold for 30 seconds. While holding down the control knob, press the igniter button until the pilot flame ignites. Release the control knob 20-30 seconds after the ignition.
4. Note: If a new tank has just been connected, please allow at least one minute or more for the air in the gas pipeline to purge out. Pilot flame can be watched and checked from the peephole located on the base of the burner. If the pilot flame does not light or it goes out, repeat step 3.
5. Turn the control knob to LO and leave it there for 5 minutes or more before turning the knob to desired temperature setting.
6. If the burner flame goes out accidentally or it is blown out by wind, turn off the heater and wait at least 5 minutes or more to let the gas dissipate before re-lighting to avoid possible gas explosion. Repeat steps 2 to 4.

To Turn Off The Heater

1. Turn the control knob to PILOT position.
2. Press and turn the control knob to OFF position.
3. Turn off the valve on the gas cylinder and disconnect the cylinder.

Illustration of the control knob with positions labeled: OFF, PILOT, LO, HI, and a Pulse Igniter button.

Replacing the Gas Cylinder

Procedure

1. Close the valve of the gas cylinder.
2. Disconnect the regulator from the cylinder following the instructions that came with your regulator.
3. Replace the cylinder.
4. In the absence of any flame, remove the plug or seal cap from the cylinder valve.
5. Check for the presence and good state of the gasket before connecting the regulator.
6. Perform leak test using soapy water solution.

Storage

Always close the valve of the gas cylinder after use or in case of a disturbance. Remove the pressure regulator and the hose attachment if the heater is not to be used for a period of time.

• Cylinder must be stored outdoors in a well-ventilated area out of the reach of children.
• Disconnected cylinder must have threaded valve plugs tightly installed and must not be stored in a garage or any other enclosed area.
• Storage of heater indoors is permissible only if the cylinder is disconnected and removed from the heater.
• Check the tightness of the gas valve and for damage. If you suspect damage, have it changed by your gas dealer.
• Never store liquid gas cylinder in a sub-terrain, or at places without adequate air ventilation.

Cleaning and Care

• Wipe off powder-coated surfaces with soft, moist rag and soapy water. Do not clean heater with cleaners that are combustible or corrosive.
• Remove debris, spider, and insect nests from ventilation opening of the cylinder enclosure, control compartment, burner, and circulation air passageways of the heater with heavy-duty pipe cleaner or compressed air to keep appliance clean and safe for use. Never clear ports or other openings with toothpicks or other articles that will break and block the ports.
• If carbon deposits develop, remove the reflector and flame screen and clean them with soap water. Do not paint the flame screen, control panel, or reflector.
• Cover the burner unit with the supplied protective cover when the heater is not in use. Wait until the heater is completely cooled down before covering.
• In a salt-air environment, such as near an ocean, corrosion occurs more quickly than normal. Check frequently for corroded areas and repair them promptly.

Troubleshooting

Limited Warranty

RADtec provides a 30-Day Return Window (see refund and return policy page) and the following limited warranty. This limited warranty extends only to the original purchaser.

Please note that any warranty services or questions must be accompanied by order number from the transaction through which the warranted product was purchased and the ID number located on the unit. The order number and ID# serve as your warranty numbers and must be retained. RADtec will offer no warranty service without these numbers. RADtec warrants this product and its parts against defects in materials or workmanship for (1) year parts and labor (residential use) and (1) year parts and labor (commercial use) from the original ship date. During this period, RADtec will repair or replace defective parts with new or reconditioned parts at RADtec's option, without charge to you.

Shipping fees incurred from returns for under-warranty service in the first 30-days will be paid by RADtec. All shipping fees both to and from RADtec following this 30-day period must be paid by the customer. All returns, both during and following the 30-day period, must be affected via the Procedures for Obtaining Warranty Service described below. All original parts (parts installed by RADtec at the original build) replaced by RADtec or its authorized service center, become the property of RADtec. Any after-market additions or modifications will not be warranted. The heater owner is responsible for the payment, at current rates, for any service or repair outside the scope of this limited warranty.

RADtec makes no other warranty, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or conformity to any representation or description, with respect to this heater other than as set forth below. RADtec makes no warranty or representation, either express or implied, with respect to any other manufacturer's product or documentation, its quality, performance, merchantability, fitness for a particular purpose, or conformity to any representation or description.

Except as provided below, RADtec is not liable for any loss, cost, expense, inconvenience, or damage that may result from use or inability to use the heater. Under no circumstances shall RADtec be liable for any loss, cost, expense, inconvenience, or damage exceeding the purchase price of the heater.

The warranty and remedies set forth below are exclusive and in lieu of all others, oral or written, expressed or implied. No reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty.

Warranty Conditions

1. This warranty extends only to products distributed and/or sold by RADtec. It is effective only if the products are purchased and operated in the USA. (Within the USA including US 48 States, Alaska, and Hawaii.)
2. This warranty covers only normal use of the heater. RADtec shall not be liable under this warranty if any damage or defect results from (i) misuse, abuse, neglect, improper shipping or installation; (ii) disasters such as fire, flood, lightning, or improper electric current; or (iii) service or alteration by anyone other than an authorized RADtec representative; (iv) damages incurred through irresponsible use, including those resulting from mounting the heater above a body of water, mounting the heater vertically, and/or other non-recommended practices.
3. You must retain your bill of sale or other proof of purchase to receive warranty service.
4. No warranty extension will be granted for any replacement part(s) furnished to the purchaser in fulfillment of this warranty.
5. RADtec makes no warranty either expressed or implied regarding third-party (non-RADtec) parts.
6. You must have filled out and filed your Warranty Card with RADtec to activate this warranty.

Return of Non-Defective Products

A non-defective product may be returned to RADtec within thirty (30) days of the invoice date for a refund of the original purchase price with the following amendments/fees:

1. RADtec will refund neither the original shipping cost nor the shipping and handling fees incurred from the product's return. If the original purchase was made under a “Free Shipping” promotion, then a standard $50 fee will be deducted from any return in counter to that offer.
2. No refund will be granted for the heater which has been used or tampered with in any way which jeopardized RADtec's ability to remarket or resell the product. RADtec maintains full discretion in decisions regarding a product's fitness for return.
3. No refund will be granted if the product has been installed OR more than 30 days has elapsed since the product was purchased.
4. Any non-defective returns are subject to a 15% restocking fee, which percentage is taken from the final purchase price less any shipping or handling charges.
5. Quantity purchases of five heaters or more are not eligible for return.

To return a defective product, please contact our Customer Service Department for a Return Merchandise Authorization (RMA) number and follow the Return of Products Instructions below. The RMA is valid for 10 days from the date of issuance. Returns will not be accepted without an RMA. Manufacturer restrictions do apply.

Procedures for Obtaining Warranty Service

RMA (Returning Merchandise Authorization) Policy:

If repairs are required, the customer must obtain an RMA number and provide proof of purchase. RMA and services are rendered by RADtec only. Any shipping costs after 30 days (starting from the original date of purchase) on any item returned for repair is the customer's responsibility. All returned parts must have an RMA number written clearly on the shipping label of the package along with a copy of the original proof of purchase. No COD packages will be accepted. No package will be accepted without an RMA number written on the shipping label. RMA numbers are only valid for 30 days from the date of issue.

Should you have any problems with your heater, please follow these procedures to obtain the service:

1. Please contact RADtec's Customer Service at 214-295-6889 or email at info@radtec.net.
2. If the heater must be repaired, an RMA number (Return Merchandise Authorization Number) will be issued for shipment to our repair department. Please follow the instructions given by RADtec's technical support staff to ship your heater. RADtec will not accept any shipments without an RMA number.
3. Pack the heater in its original box or a well-protected box, as outlined in the Return Shipping Instructions. RADtec will not be responsible for shipping damage/loss of any product outside the original 30-day eRADusa-paid service period. It is very important that you include the RMA number clearly on the shipping label of the package. Ship the heater with a copy of your bill of sale or other proof of purchase, your name, address, phone number, description of the problem(s), and the RMA number you have obtained to: RADtec Service Center RMA# 10500 Metric Drive, Suite 112 Dallas, TX 75243
4. Upon receiving the heater, RADtec will repair or replace your heater (at RADtec's discretion) and will ship it back to you within 2 weeks (dependent on parts availability) via UPS.
5. RADtec will pay for shipping to the customer only within the first thirty days following the original product ship date. Following this 30-day period, all shipping fees both for under warranty and post-warranty repairs are the sole responsibility of the customer. The customer also assumes full liability for losses or damages resulting from shipping as well as all responsibility to pursue remuneration for such issues with their selected carrier.

After Two-Year Warranty – Post-Warranty Repair

For post-warranty repair, the procedure is the same as outlined above for RMA and shipping. However, you are responsible for shipping charges both ways, current labor ($75 per hour if not under warranty), and the current price of part(s) used in the repair.

WARRANTY EXCLUSIONS:

RADtec accepts no liability for problems caused by after-market parts and hardware modifications or additions. RADtec is not responsible for giving any technical support concerning the installation or integration of any component the customer did not pay RADtec to install. This warranty is null and void if the defect or malfunction was due to damage resulting from operation not within manufacturer specifications. It will also be null and void if there are indications of misuse and/or abuse. RADtec has the option of voiding the warranty if anyone other than an RADtec technician attempts to service the product. RADtec will not warrant any problems arising from an act of God (lightning, flooding, tornado, etc.), electrical spikes or surges, or problems arising out of hardware, software, or additional devices added to complement any system/component bought at RADtec. Under no circumstances will RADtec be responsible for any refund or remuneration exceeding the original purchase price of the product less any shipping fees. RADtec will not be held responsible for typographical errors on sales receipts, repair tickets, or on our website. RADtec makes every effort to make sure all information on our website is correct.

Warranty Form

Cut and fill out warranty card and mail to RADtec.

Please fill out this warranty card and mail it with PROOF OF PURCHASE (RECEIPT) within 30 days of purchase to: RADtec Group, LLC. 10500 Metric Drive, Suite 112. Dallas, TX 75243 Or email to info@radtec.net

Item:
Customer Name:
Address:
Where Purchased:
ID:
E-mail:
Phone No:
Date of Purchase:

My signature below acknowledges that I have read, fully understand, and accept the limited warranty agreement. The limited warranty agreement can be found on www.radtec.net.

Signature:
Date:

Important: Our company does not provide email or personal information to any third party entity for any reason. All information provided is kept secure and private and is used solely for the purpose of warranty administration and informational purposes.

RADtec Group, LLC. Phone: 214-295-6889
www.RADtec.net