Mitsubishi Connect: Safeguard and Remote Services Quick Guide

What is Mitsubishi Connect?

Mitsubishi Connect is a service that provides safety, security, and a comfortable driving experience for vehicle owners. It is a subscription-based service consisting of the following components:

• An embedded Telematics Control Unit with a 4G LTE cellular modem and GPS capabilities, operating on cellular and GPS networks within the vehicle.
• Two in-vehicle buttons connected to a call center. One is the SOS/Emergency Call button for emergencies. The other is the Information Assistance/Roadside Assistance button for breakdowns or account service needs.
• The My Mitsubishi Connect mobile application, available for download on compatible Apple or Android smartphone app stores.

This service utilizes wireless communication networks and the Global Positioning System (“GPS”) satellite network. Mitsubishi Connect service availability depends on cellular and GPS network coverage and may not function in remote or covered areas. The areas you travel through can affect the services we can provide, including but not limited to route and GPS services such as our ability to determine your vehicle's exact location.

Mitsubishi Connect Safeguard can serve vehicle owners 24 hours a day, 7 days a week in case of an accident or need for roadside assistance. Mitsubishi Connect Remote service provides remote control functions, such as Remote Start, to vehicle owners via smartphone.

Mitsubishi Connect Safeguard Services

SOS/Emergency Call

Pressing the SOS button inside the cabin activates a call to Mitsubishi Motors Customer Care, where an agent will assist in dispatching emergency services to your vehicle's location.

To contact SOS or Emergency services:

1. Press the cover to open the SOS button.
2. Press the SOS button to make an emergency call.
3. After the call connects, speak directly with the Call Center agent to receive assistance.

* To cancel an emergency call, press and hold the SOS button for a few seconds.

Roadside Assistance

Vehicle owners do not need to explain their vehicle's location to Mitsubishi Motors Customer Care, as call center agents can directly locate the vehicle and connect you with a Mitsubishi Motors Roadside Assistance provider for assistance.

To contact Roadside Assistance:

1. Press "Call Mitsubishi Assistance" on the infotainment system's menu screen.
2. After the call connects, speak directly with the Call Center agent to receive assistance.

Automatic Collision Notification

When a severe collision is detected, the system automatically initiates an emergency call to the Mitsubishi Connect Emergency Response center. Upon connection, information about your vehicle, the incident location, and its condition will be displayed, and an Emergency Response Specialist will coordinate with the appropriate Emergency Call Center to dispatch emergency services.

Account Information Assistance

Pressing "Call Mitsubishi Assistance" on the infotainment system's menu allows vehicle owners to access non-emergency assistance or account management services.

Stolen Vehicle Notification

Stolen Vehicle Notification alerts you if the factory-installed Mitsubishi alarm has been triggered. This is particularly useful when you are out of the alarm's audible range. If you have opted to receive alarm notifications, they will be sent via your chosen notification method: email, text message, or push notification.

Stolen Vehicle Assistance

If your vehicle is stolen, its location will be transmitted to Mitsubishi Motors Customer Care. For your protection and privacy, Mitsubishi Connect provides vehicle location information only to law enforcement agencies based on verified theft cases.

Trip Distance Tracker

The Trip Distance Tracker shows the distance traveled for each day or month the vehicle has been driven.

Remote Services

Remote Climate Control

Allows you to remotely start or stop the engine and automatically adjust the climate control to a comfortable cabin temperature.

Remote Door Lock/Unlock

Lock/unlock your vehicle doors via the smartphone app. The doors will automatically re-lock after 30 seconds.

Find My Car

Locate your vehicle from the owner's smartphone.

Remote Lights Control

Turn on and flash the vehicle's headlights remotely via the smartphone app for 15 seconds.

Remote Horn Control

Remotely activate your vehicle's horn using the smartphone app. This feature can be helpful for locating your vehicle.

Vehicle Status

Vehicle Status provides remote operation capabilities to retrieve information about your vehicle's status.

Curfew Alerts

Curfew Alerts notify you when your vehicle is driven during a user-defined restricted time period. You can set up curfew alerts using the My Mitsubishi Connect App. If the vehicle is operated during a restricted day and time, a message will be sent based on your notification preferences.

Geofence Alerts

Geofence Alerts notify you when your vehicle enters or leaves a user-defined geographical area. You can create a Geofence using the My Mitsubishi Connect App. If your vehicle leaves the geofence area, a message will be sent based on your notification preferences.

Speed Alerts

Speed Alerts notify you when your vehicle exceeds a user-defined speed limit. You can set up speed alerts using the My Mitsubishi Connect App. If the defined speed limit is exceeded, a message will be sent based on your notification preferences.

Mitsubishi Connect Registration Process

Visit the Apple App Store or Google Play Store and search for the "My Mitsubishi Connect" application to download it.

1. Open the app and select the 'ASEAN' region. Choose Indonesia as your registration location, then tap "CONTINUE".
2. Tap "LET'S GET STARTED" to begin the new account registration process. If you already have a Mitsubishi Connect account, you can tap "SIGN IN" and go to Account Settings to add a new vehicle to your account.
3. Ensure the vehicle is in a safe and open location, then select "CONTINUE".
4. Tap "ENTER VIN" to manually enter the Vehicle Identification Number.

Important: VIN Location

The Vehicle Identification Number (VIN) is printed on the floor under the front passenger seat. You can access it by lifting the carpet fold as shown in the illustration.

5. Read the Terms & Conditions and tap "AGREE" at the bottom right of the smartphone screen to proceed with registration. If you "DECLINE", you cannot continue registration.
6. Enter your personal profile information, such as first and last name, email address, and mobile number, then select "NEXT".

Important: Your Email Address

• This email address will be your primary email for all account communications.

7. Complete the personal profile information, including Street Address, City, State/Province, and Postal Code, then select "NEXT" and "CONFIRM".
8. Create a password for your account, then select "CONTINUE" and "CONFIRM".

Important: Your Password

• Must be between 8 and 15 characters long.
• Must contain at least one uppercase letter.
• Must contain at least one lowercase letter.
• Must contain at least one special character.
• Must contain at least one number.

9. Create a memorable 4-digit security PIN to protect access to your remote app controls. You will need to re-enter the 4-digit security PIN and select "CONTINUE".
10. **IMPORTANT** To begin, you must have the Remote Keyless Entry Fob and be near the vehicle. Your smartphone and the vehicle must have good cellular range. You must turn off the vehicle's engine and close all doors before starting the pairing procedure. When you are ready to proceed, select "START PAIRING".
11. Within 30 seconds, press the Door UNLOCK button on the Remote Keyless Entry Fob first, then press the Door LOCK button on the Remote Keyless Entry Fob and wait for a confirmation message.
12. Within 1 minute, press the Door UNLOCK button on the Remote Keyless Entry Fob and wait for a confirmation message.

Important: Unable to complete this pairing step

• If a pop-up message appears, select "TRY AGAIN" to return to the "PAIR VEHICLE" screen or select "FAQ" for more information.

Troubleshooting Pairing Issues:

• Vehicle engine is on.
• Doors were open before pairing started.
• Poor connectivity with the vehicle.
• You did not press the Remote Keyless Entry Fob buttons within 30 seconds.
• Try again.

13. Your device is now registered with your vehicle. Return to the My Mitsubishi Connect app and select "CONTINUE".
14. Congratulations! Your account setup is now complete, and your vehicle is registered. Select "SIGN IN".

Mitsubishi Connect App Interface

REMOTE Controls

1. ACCOUNT SETTINGS: Displays a list of items allowing the user to create settings such as registration information, vehicle settings, notification settings, assistance functions, and function restrictions.
2. NOTIFICATIONS: Displays a list of received push notifications.
3. REMOTE LIGHTS CONTROL: Turns on and flashes the vehicle's headlights remotely for 15 seconds.
4. REMOTE DOOR LOCK/UNLOCK: Remotely locks and unlocks the vehicle doors.
5. REMOTE CLIMATE CONTROL: Allows you to remotely start or stop the engine and adjust the climate control to a comfortable cabin temperature.
6. REMOTE: Allows you to access remote operations such as locking/unlocking doors, flashing headlights, and remotely starting/stopping the engine. (See REMOTE section above)
7. FIND MY CAR: Enables the vehicle location search function. (See FIND MY CAR)
8. STATUS: Allows the user to retrieve the vehicle's status information. (See STATUS)

Remote Climate Control Start

1. Cabin Temperature: Displays the desired temperature. Slide right to make the temperature warmer, or left to make it cooler.
2. Start Climate Control: Tap this button to activate the climate control system based on the cabin temperature you have previously set.
3. Remote Climate Schedule: Allows you to set multiple timers for remote climate control, enabling the system to operate automatically according to your desired schedule.
4. Timer Display: Shows the timer schedule you have set for remote climate control activation.
5. Timer Settings: Allows you to set a specific departure time and select days for schedule repetition. Tap "OK" to confirm and save the timer.
6. Save Climate Schedule: Saves the remote climate control schedule you have set for future use.

My Car Finder

The My Car Finder feature helps you locate your vehicle.

1. Vehicle Icon: The vehicle marker indicates your vehicle's current location.
2. Owner Location: The owner marker indicates your current smartphone location.
3. Estimated Position: Displays information about the estimated location of your vehicle's address relative to your smartphone's location.
4. Remote Horn Control: Remotely honks the vehicle's horn. This feature is very useful for helping you find your vehicle in a busy parking lot.
5. Centering Function: Select to center the map on your location and the vehicle's current location.
6. Walking Directions: Select for map navigation showing the route from your smartphone's location to your vehicle's location.

STATUS

The STATUS screen provides information about your vehicle.

1. Mileage Tracker: The Mileage Tracker shows the distance traveled for the number of days or months the vehicle has been driven.
2. Vehicle Status: Allows the user to retrieve status information from the vehicle.

Parental Control

You can create Geofence, Curfew, and Speed Alerts using the My Mitsubishi Connect application. When your vehicle exceeds the defined area, time, or speed limits, notifications will be sent according to your notification preferences.

To access these features, open the My Mitsubishi Connect app, tap the Settings icon, select Manage Vehicle, and then select Parental Controls.

1. Curfew Alert: Notifies you when the vehicle is used outside of permitted hours. You can set start and end times, and select days for notification repetition.
2. Geofence Alert: Notifies you when the vehicle enters or exits a circular geographical area based on a specified address and radius.
3. Speed Alert: Notifies you when the vehicle exceeds the set speed limit.

Help

Displays Frequently Asked Questions (FAQ) after you SIGN IN to the app.

1. Select ⚙️ from the REMOTE screen.
2. Select "Help".
3. Select "FAQ".

Contact Information

If you experience technical issues or wish to unsubscribe or have questions that you cannot resolve using the available help resources, you can contact Mitsubishi Motors Customer Care. Please identify the problem in detail so that the Mitsubishi Motors Customer Care call center operator can relay the issue to the appropriate personnel to find a solution.

Services are available for Indonesian customers, depending on cellular network coverage availability. Cross-country call center support and emergency services are not available when traveling outside the country of the vehicle's registered origin.

Mitsubishi Motors Customer Care is available 24 hours a day, 7 days a week.

For assistance or support: 0804-1-300-300 / 021-80862353