APC Smart-UPS X-Series UPS Operation Manual

About the UPS

The APC® by Schneider Electric Smart-UPS® X-Series is a high-performance uninterruptible power supply (UPS). It provides protection for electronic equipment from utility power blackouts, brownouts, sags, and surges; small utility fluctuations and large disturbances. The UPS also provides battery backup power until utility power returns to safe levels or the batteries are fully discharged.

Safety

⚠️ Read the Safety Guide included in the package before installing the UPS. Inspect the UPS upon receipt. Notify the carrier and dealer if there is damage.

Recycle the packaging.

[weight] Heavy: The UPS is heavy. If you are installing any external battery packs (XLBPs) with the UPS, install the XLBPs first, at the bottom of the rack, and install the UPS last, above the XLBPs.

Product Overview

Front panel

The front panel includes the following components:

• 1 Battery: Indicates battery status.
• 2 Battery connector: Connection point for the battery.
• 3 Display interface: LCD screen and control buttons for UPS status and configuration.
• 4 Bezel: Protective cover.

Rear panel

The rear panel includes the following components (layout may vary slightly by model):

• 1 Smart slot: For optional Network Management Card (NMC).
• 2 External battery pack connector: Connects to external battery packs for extended runtime.
• 3 Outlets: Provide power to connected equipment. These may be grouped into Controllable Outlet Groups.
• 4 EPO connector: Emergency Power Off connection.
• 5 USB port: For connecting to a computer for power management software.
• 6 Serial port: For connecting to a computer for power management software.
• 7 TVSS ground screw: Transient Voltage Surge-Suppression ground connection.
• 8 UPS input: Connection for the main power cord.
• 9 Circuit breaker: Protects the UPS from overloads.

Operating Conditions

This unit is intended for indoor use only. Select a location sturdy enough to support the weight of the UPS and External Battery Packs (XLBP). Do not operate the unit where there is excessive dust, or the temperature or humidity are outside the specified limits. This unit has front and rear air vents. Allow adequate space for proper ventilation.

Environmental Specifications

Environmental factors impact battery life. High temperatures, poor utility power, and frequent, short duration discharges will shorten battery life.

For additional specifications, see the APC Web site at www.apc.com.

Note: Charge UPS battery every six months during storage.

UPS

For UPS installation information, see the Smart-UPS X-Series Quick-Start guide that is included with the UPS. The guide is also available on the enclosed CD and the APC Web site at www.apc.com.

Network Management Card

For installation information, see the user manual provided with the Network Management Card (NMC). The user manual is also available on the APC Web site at www.apc.com.

External Battery Pack

For installation information, see the Smart-UPS X-Series External Battery Pack Installation guide that is included with the external battery pack. The guide is also available on the enclosed CD and the APC Web site at www.apc.com.

Connect Equipment to the UPS

⚠️ Note: The UPS will charge to 90% capacity in the first three hours of normal operation. Do not expect full battery runtime capability during this initial charge period.

1. Connect equipment to the outlets on the rear panel of the UPS.
2. Connect the UPS to the building utility power. Connect the UPS to a two-pole, three-wire, grounded source only.
3. Press the ON/OFF button on the front panel of the UPS to power the unit and all connected equipment.
4. To use the UPS as a master on/off switch, turn on all the equipment that is connected to the UPS.

See "Controllable Outlet Groups" on page 10 for information on how to use the Controllable Outlet Groups.

Basic Connections Diagram Description: The diagram illustrates connecting equipment to the UPS outlets, connecting the UPS to utility power, and connecting a computer to the UPS via serial or USB ports. It also shows the connection for an external battery pack.

Basic Connections

• Serial port: Connect to a computer to use power management software.
• USB port: Connect to a computer to use power management software.
• External Battery Pack connector: Connect external battery packs to provide extended runtime during power outages. The UPS can support up to five external battery packs.
• TVSS Ground Screw: The UPS features a Transient Voltage Surge-Suppression (TVSS) screw for connecting the ground lead on surge suppression devices such as a telephone and network line protectors. When connecting a grounding cable, disconnect the UPS from utility power.

Overview

The front panel display interface consists of indicators and buttons:

• 1 Online indicator: LED indicating normal utility power operation.
• 2 UPS Output On/Off button: Button to turn the UPS output on or off.
• 3 On Battery indicator: LED indicating the UPS is running on battery power.
• 4 Fault indicator: LED indicating a UPS fault.
• 5 Replace Battery indicator: LED indicating the battery needs replacement.
• 6 Display screen: LCD screen showing UPS status, measurements, and configuration options.
• 7 UP and DOWN buttons: Used to scroll through menu options and adjust values.
• 8 ENTER button: Used to select menu options or confirm settings.
• 9 ESCAPE button: Used to exit a menu or cancel an operation.

Using the display interface

Use the UP and DOWN buttons to scroll through the main menu options. Press ENTER to view the sub-menus under each main menu option. Press ESCAPE to exit a sub-menu and return to a main menu.

Standard menus

The Standard menus are the most commonly used menus for the UPS.

Advanced menus

The Advanced menus provide additional options for the UPS and are available only if the display interface is configured to use the Advanced menus.

UPS Settings

Start-up Settings

Configure these settings at initial start-up, using the display interface or APC PowerChute® software.

⚠️ Note: During start-up, use the display interface to configure these settings. If nothing is selected, the unit will use the default settings.

General Settings

Configure these settings at any time, using the display interface or APC PowerChute® software.

Overview

The rear panel of the UPS has multiple outlets, some are grouped into Controllable Outlet Groups, all of the other outlets are the UPS outlets, which function as an outlet group. All of these groups can independently turn off, turn on, shut down, and reboot connected equipment.

The Controllable Outlet Groups can be commanded to do the following:

• Turn off: Disconnect from power immediately and restart only with a manual command
• Turn on: Connect to power immediately
• Shutdown: Disconnect power in sequence, and automatically reapply power in sequence when utility power becomes available
• Reboot: Shut down and restart

In addition, the Controllable Outlet Groups and the UPS outlets can be configured to do the following:

• Turn on or off in a specified sequence
• Automatically turn off or shut down when various conditions occur

⚠️ Note: If the Controllable Outlet Groups are not configured, all of the outlets on the unit will still provide battery back-up power.

Model-specific Controllable Outlet Groups

750VA, 120 V and 230 V: The rear panel shows one Controllable Outlet Group (labeled GROUP 1) and UPS outlets (labeled 2).

1000 VA, 120 V and 230 V: The rear panel shows two Controllable Outlet Groups (labeled GROUP 1 and GROUP 2) and UPS outlets (labeled 2).

1500 VA, 120 V and 230 V: The rear panel shows three Controllable Outlet Groups (labeled GROUP 1, GROUP 2, and GROUP 3) and UPS outlets (labeled 2).

Using the Controllable Outlet Groups and UPS outlets

The UPS outlets function as a master switch. They turn on first when power is applied, shut off last when there is a power outage and battery run-time has been exhausted.

The UPS outlets must be turned on for the Controllable Outlet Groups to turn on.

1. Connect critical equipment to the UPS outlets (The 1500 VA units do not have UPS outlets. Connect all critical equipment to the same outlet group.)
2. Connect peripheral equipment to the Controllable Outlet Groups.

• Nonessential equipment that should shut off quickly in the event of a power outage to conserve battery runtime can be added to a short power-off delay.
• If equipment has dependent peripherals that must restart or shut down in a specific order, such as an ethernet switch that must restart before a connected server, connect the devices to separate groups.
• Equipment that needs to reboot independently from other equipment should be added to a separate group.

3. Use the Configuration menus to configure how the Controllable Outlet Groups will react in the event of a power outage.

Customize the Controllable Outlet Groups and the UPS outlets

Use the Control menus to change the Controllable Outlet Groups and the UPS outlet settings.

Network Management Card Settings

These settings are available only on units that have a Network Management Card (NMC) and are set in the factory. These settings can only be modified using an external interface, like the NMC web interface.

• NMC IP Address Mode
• NMC IP Address
• NMC Subnet Mask
• NMC Default Gateway

Overview

The Emergency Power Off (EPO) option is a safety feature that will immediately disconnect all connected equipment from utility power. The UPS will immediately shut down and will not switch to battery power.

Connect each UPS to the EPO switch, even if the UPS units are used in parallel. The UPS must be restarted for power to return to connected equipment. Press the ON/OFF button on the front panel of the UPS.

Normally open contacts

1. If the EPO switch or relay contacts are normally open, insert the wires from the switch or contacts at pins 1 and 2 of the EPO terminal block. Use 16-28 AWG wire.

2. Secure the wires by tightening the screws. If the contacts are closed, the UPS will turn OFF and power will be removed from the load.

Diagram Description: Shows wires connected to pins 1 and 2 of the EPO terminal block for normally open contacts.

Normally closed contacts

1. If the EPO switch or relay contacts are normally closed, insert the wires from the switch or contacts at pins 2 and 3 of the EPO terminal block. Use 16-28 AWG wire.

2. Insert a wire jumper between pins 1 and 2. Secure the wires by tightening the three screws at positions 1, 2, and 3.

If the contacts are opened, the UPS will turn OFF and power will be removed from the load.

Note: Pin 1 is the power source for the EPO circuit, it provides a few milliampere of 24 V power.

If the normally closed (NC) EPO configuration is used, the EPO switch or relay should be rated for "dry" circuit applications, the rating should be for low voltage and low current applications. This normally implies the contacts are gold-plated.

Adhere to all national and local electrical codes when wiring the EPO. Wiring must be performed by a qualified electrician.

The EPO interface is a Safety Extra Low Voltage (SELV) circuit. Connect the EPO interface only to other SELV circuits. The EPO interface monitors circuits that have no determined voltage potential. SELV circuits are controlled by a switch or relay properly isolated from utility power. To avoid damage to the UPS, do not connect the EPO interface to any circuit other than a SELV circuit.

Use one of the following cable types to connect the UPS to the EPO switch:

• CL2: Class 2 cable for general use.
• CL2P: Plenum cable for use in ducts, plenums, and other spaces used for environmental air.
• CL2R: Riser cable for use in a vertical run in a floor-to-floor shaft.
• CLEX: Limited use cable for use in dwellings and for use in raceways.
• Installation in Canada: Use only CSA certified, type ELC, (extra-low voltage control cable).
• Installation in countries other than Canada and the USA: Use standard low-voltage cable in accordance with national and local regulations.

Diagram Description: Shows wiring for normally closed contacts, including a jumper wire between pins 1 and 2, and connections to pins 2 and 3 of the EPO terminal block.

Service

If the unit requires service, do not return it to the dealer. Follow these steps:

1. Review the Troubleshooting section of the manual to eliminate common problems.
2. If the problem persists, contact APC Customer Support through the APC Web site, www.apc.com.
   • Note the model number and serial number and the date of purchase. The model and serial numbers are located on the rear panel of the unit and are available through the LCD display on select models.
   • Call APC Customer Support and a technician will attempt to solve the problem over the phone. If this is not possible, the technician will issue a Returned Material Authorization Number (RMA#).
   • If the unit is under warranty, the repairs are free.
   • Service procedures and returns may vary internationally. Refer to the APC Web site for country specific instructions.
3. Pack the unit properly to avoid damage in transit. Never use foam beads for packaging. Damage sustained in transit is not covered under warranty.
   • For the UPS, always DISCONNECT THE BATTERY before shipping in compliance with U.S. Department of Transportation (DOT) and IATA regulations. The battery may remain in the unit.
   • Internal batteries may remain connected in the XLBP during shipment, (if applicable, not all units have XLBPs).
4. Write the RMA# provided by Customer Support on the outside of the package.
5. Return the unit by insured, pre-paid carrier to the address provided by Customer Support.

Transport the UPS

1. Shut down and disconnect all connected equipment.
2. Disconnect the unit from utility power.
3. Disconnect all internal and external batteries (if applicable).
4. Follow the shipping instructions outlined in the Service section of this manual.

APC Worldwide Customer Support

Customer support for this or any other APC product is available at no charge in any of the following ways:

• Visit the APC Web site to access documents in the APC Knowledge Base and to submit customer support requests.
  • www.apc.com (Corporate Headquarters)
  • Connect to localized APC Web sites for specific countries, each of which provides customer support information.
  • www.apc.com/support/ Global support searching APC Knowledge Base and using e-support.
• Contact the APC Customer Support Center by telephone or e-mail.
• Local, country-specific centers: go to www.apc.com/support/contact for contact information.

For information on how to obtain local customer support, contact the APC representative or other distributors from whom you purchased your APC product.

LIMITED WARRANTY

American Power Conversion (APC) warrants its Smart-UPS (Products) to be free from defects in materials and workmanship for a period of three (3) years, excluding the batteries, which are warranted for two (2) years from date of purchase. APC's obligation under this warranty is limited to repairing or replacing, at its own sole option, any such defective products. Repair or replacement of a defective Product or part thereof does not extend the original warranty period.

This warranty applies only to the original purchaser who must have properly registered the Product within 10 days of purchase. Products may be registered online at warranty.apc.com.

APC shall not be liable under this warranty if its testing and examination disclose that the alleged defect in the Product does not exist or that it was caused by end user's or any third person's misuse, negligence, improper installation, testing, operation or use of the Product contrary to APC's recommendations or specifications. Further, APC shall not be liable for defects resulting from: 1) unauthorized attempts to repair or modify the Product, 2) incorrect or inadequate electrical voltage or connection, 3) inappropriate on-site operation conditions, 4) Acts of God, 5) exposure to the elements, or 6) theft. In no event shall APC have any liability under this warranty for any Product where the serial number has been altered, defaced, or removed.

EXCEPT AS SET FORTH ABOVE, THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, BY OPERATION OF LAW OR OTHERWISE, APPLCIABLE TO PRODUCTS SOLD, SERVICED OR FURNISHED UNDER THIS AGREEMENT OR IN CONNECTION HEREWITH.

APC DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTION AND FITNESS FOR A PARTICULAR PURPOSE.

APC EXPRESS WARRANTIES WILL NOT BE ENLARGED, DIMINISHED, OR AFFECTED BY AND NO OBLIGATION OR LIABILITY WILL ARISE OUT OF, APC's RENDERING OF TECHNICAL OR OTHER ADVICE OR SERVICE IN CONNECTION WITH THE PRODUCTS.

THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES AND REMEDIES. THE WARRANTIES SET FORTH ABOVE CONSTITUTE APC's SOLE LIABILITY AND PURCHASER's EXCLUSIVE REMEDY FOR ANY BREACH OF SUCH WARRANTIES. APC's WARRANTIES RUN ONLY TO ORIGINAL PURCHASER AND ARE NOT EXTENDED TO ANY THIRD PARTIES.

IN NO EVENT SHALL APC, ITS OFFICERS, DIRECTORS, AFFILIATES OR EMPLOYEES BE LIABLE FOR ANY FORM OF INDIRECT, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, ARISING OUT OF THE USE, SERVICE OR INSTALLATION, OF THE PRODUCTS, WHETHER SUCH DAMAGES ARISE IN CONTRACT OR TORT, IRRESPECTIVE OF FAULT, NEGLIGENCE OR STRICT LIABILITY OR WHETHER APC HAS BEEN ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES. SPECIFICALLY, APC IS NOT LIABLE FOR ANY COSTS, SUCH AS LOST PROFITS OR REVENUE (WHETHER DIRECT OR INDIRECT), LOSS OF EQUIPMENT, LOSS OF USE OF EQUIPMENT, LOSS OF SOFTWARE, LOSS OF DATA, COSTS OF SUBSTITUANTS, CLAIMS BY THIRD PARTIES, OR OTHERWISE.

NO SALESMAN, EMPLOYEE OR AGENT OF APC IS AUTHORIZED TO ADD TO OR VARY THE TERMS OF THIS WARRANTY.

NOTHING IN THIS LIMITED WARRANTY SHALL SEEK TO EXCLUDE OR LIMIT APC's LIABILITY FOR DEATH OR PERSONAL INJURY RESULTING FROM ITS NEGLIGENCE OR ITS FRAUDULENT MISREPRESENTATION OR TO THE EXTENT THAT IT CANNOT BE EXCLUDED OR LIMITED BY APPLICABLE LAW.

To obtain service under warranty you must obtain a Returned Material Authorization (RMA) number from customer support. Customers with warranty claims issues may access the APC worldwide customer support network through the APC Web site: support.apc.com. Select your country from the country selection pull-down menu. Open the Support tab at the top of the web page to obtain contact information for customer support in your region. Products must be returned with transportation charges prepaid and must be accompanied by a brief description of the problem encountered and proof of date and place of purchase.