AXIS W120 Body Worn Camera

Axis body worn solution

For information about the complete body worn solution, see the Axis body worn solution user manual.

Product overview

The AXIS W120 Body Worn Camera has the following components:

• 1 Display: Shows camera status and information.
• 2 Top button: Used for various functions, including checking battery and storage.
• 3 Function button: Configurable button for specific actions.
• 4 Camera lens: Captures video footage.
• 5 Microphone (2x): Records audio.
• 6 Recording button: Starts and stops recordings.
• 7 USB connector: For charging and data transfer.
• 8 Power button: Turns the camera on and off.
• 9 SIM card slot: For cellular connectivity.
• 10 Front recording indicator: Visually indicates recording status.

Display

The display shows:

• 1: Status indicators (e.g., battery, recording).
• 2: Function button.

Icons and Indicators

Icons when docked

Icons during operation

Daily use

Check remaining capacity

Download the Daily use guide from the camera's support page and print it, to help the camera users in their daily work.

Starting a shift

We recommend that you check a few things before you start a new shift:

• Before you undock the camera, make sure that your username is visible. It indicates that the battery is charged, all files are transferred, and the software is up to date.
• If you're using self-assign camera assignment, tap your self-assign tag on the RFID reader. The self-assigned camera's display lights up green and shows the username, to indicate that it's ready to be undocked. You must undock the camera within 15 seconds after tapping the self-assign tag. Only one user at a time can self-assign a camera.
• If you're connecting the camera to a holster sensor, make sure that it's in the camera's range within 10 minutes after you undock the camera. Under normal circumstances the range is 5–10 m (16–33 ft.).
• When you undock the camera, it restarts. Depending on your settings, this takes up to 40 seconds, after which the camera is ready to use.
• Clean the lens window, using a dry, nonabrasive cloth. See for more cleaning recommendations.
• Optionally, use the live view in AXIS Body Worn Assistant to check your camera image, making sure that it is working properly and that the camera orientation is okay. For more information, see AXIS Body Worn Assistant in the body worn solution manual.

Ending a shift

Important

Always dock your body worn camera after a shift. This ensures that:

• The camera battery is charged before the next shift.
• All content is uploaded to the system controller.
• The camera's software is up to date.
• User configuration and camera settings are synchronized with the system.

When you dock the camera, it restarts. To make sure the camera is properly docked, wait another 10 seconds for the display to come back on.

The time it takes to fully charge a depleted battery varies depending on the ambient charging temperature. Check the datasheet for detailed information.

The time to upload recorded video varies. For example, 12 hours of recorded video can take up to about 30 minutes to upload to the system controller, depending on the bitrate of the video recordings.

Battery health

To ensure optimal battery capacity throughout the life of the product, follow these recommendations on normal use.

NOTICE

• Always use the camera within the operating temperature range specified in the product's datasheet. If you use the camera outside of the specified temperature range it damages the battery.
• Always charge the camera within the charging temperature range specified in the product's datasheet. If you charge the camera outside of the specified temperature range it damages the battery.
• Don't leave the camera in your car. Temperatures in parked cars can exceed the specified temperature range.
• Always recharge a camera that is turned off with a low battery, as soon as possible. The battery discharges over time, which shortens the expected battery life.
• Don't charge a camera for more than 45 days. It can shorten the expected battery life.

To ensure optimal battery capacity throughout the life of the product, follow these recommendations on storage.

NOTICE

• Always remove the camera from the body worn system through AXIS Body Worn Manager before you store it. When you remove the camera from the system, the camera enters shipping mode, which ensures a healthy battery level.
• Always store the camera within the storage temperature range specified in the product's datasheet. The recommended temperatures are different for short-term storage (less than 3 months) and long-term storage (more than 3 months). If you store the camera outside of the specified temperature it damages the battery.
• Don't store the camera with the battery fully charged. It shortens the expected battery life.
• Don't store the camera with a depleted battery. It shortens the expected battery life.
• If you store the camera for more than 3 months, charge it every 3 months.
• Don't store the camera in damp environments. It can increase battery discharge rates.
• Use the camera at least once a year so that the battery is discharged and charged again. This helps to activate the battery and restore its energy.

To learn more about battery health, go to axis.com/learning/white-papers and search for the white paper Battery health in body worn cameras.

Replace the battery

You can replace a body worn camera battery using the AXIS TW1906 Battery Kit 5P. Before you replace the battery, read the installation guide available on the AXIS TW1906 Battery Kit 5P support page.

To watch this video, go to the web version of this document.

Important

• Take precautions to avoid electrostatic discharge (ESD) events when you replace the battery.
• Do not replace the 3.7 V ID1058 battery during the 3-year warranty period. Replacement of the battery during the 3-year warranty period carried out by any other party than Axis (or an RMA partner on behalf of Axis) will void the main item's warranty. Contact Axis Support or your reseller for battery- or service-related matters.

Cleaning

Clean the camera

• Use a non-abrasive, solvent-free neutral soap, or detergent, with water.
• Use a soft microfiber cloth, or moist non-abrasive sponge.
• Dry with a soft cloth to prevent water spotting.

NOTICE

• Never use harsh detergents, such as gasoline, benzene or acetone, to avoid material degradation.
• Never use abrasives of any kind to clean the camera.
• Never use water with any detergent on the docking connectors since it causes corrosion and a bad connection.

Disinfect the camera

• Use disinfection products with up to 50 percent isopropyl alcohol on the exterior surfaces of the camera.
• Apply with a soft microfiber cloth, or non-abrasive sponge.

Clean the docking station

To clean the outer surface of the docking station:

• Use a non-abrasive, solvent-free neutral soap, or detergent, with water.
• Use a soft microfiber cloth, or moist non-abrasive sponge.
• Dry with a soft cloth to prevent water spotting.

To clean the inside of the docking bay:

• Use canned air intended for electronics to clear any dust in between and around the pogo pins.
• Use a dry cloth to carefully clean the pogo pins.
• After cleaning, make sure all of the pogo pins spring back to their upper position.

NOTICE

• Never use harsh detergents, such as gasoline, benzene or acetone, to avoid material degradation.
• Never use abrasives of any kind to clean the docking station.
• Never use water with any detergent on the pogo pins inside the docking bays since it causes corrosion and a bad connection.

Charging the camera

To charge the body worn camera, always use:

• Compatible Axis docking station
• 5 V DC output mobile phone charger
• 5 V DC output power bank

Operating time

Operating time varies depending on how you use the body worn camera. The limiting factors of operating time are battery capacity and storage space. These are affected by power consumption and recording bitrate, respectively.

NOTICE

If the ambient charging temperature is above 35 °C (95 °F) the battery is only charged up to 70% of full capacity, with a significantly shortened operating time as a result.

Factors that increase power consumption are:

• Location data: When the camera positioning system is on.
• Wireless connection: When you use AXIS Body Worn Live, AXIS Body Worn Assistant, or turn on broadcasts.
• Sensor camera: When you connect a sensor camera to the body worn camera.
• Outdoor use: When you use the camera outdoors, the LED display increases its intensity, which increases power consumption.
• Temperature: +25°C (77 °F) is the optimal operating temperature. Using the camera in temperatures above or below this affects the battery capacity.
• Movement: Increased movement in the scene, or camera movement. The camera processor uses power in relation to the movement in the scene.
• Image resolution: High recording resolution.
• Electronic image stabilization: When electronic image stabilization is turned on.
• Barrel distortion correction: When image quality is set to 720p and barrel distortion correction is turned on.

Factors that decrease power consumption are:

• Standby mode: When standby mode is turned on.

Factors that increase recording bitrate are:

• Movement: Increased movement in the scene, or camera movement.
• Image resolution: High recording resolution.
• Light: Low light increases image noise.
• Scene complexity: A scene with few objects and colors, for instance a typical office, results in a lower bitrate than a more complex scene.

Troubleshooting

Body worn camera error feedback

Use the body worn camera feedback to identify different errors. The table below shows the different camera behaviors, what they mean, and how to solve the problem.

¹ The body worn camera is in shipping mode until it is docked and added to a body worn system. Shipping mode is a power saving mode used for transportation and storage.

Broken camera

If the camera is broken but the internal storage is undamaged, you can recover the recordings. For instructions, see Recover recordings from a broken camera.