ComfortStar Ductless Mini-Split Air Conditioner

Owner's Manual & Installation Manual

Indoor Unit Models: CGS09CA(I), CGS12CA(I), CGS09CD(I), CGS12CD(I), CGS18CD(I), CGS24CD(I), CGS36CD(I)

Outdoor Unit Models: CGS09CA(O), CGS12CA(O), CGS09CD(O), CGS12CD(O), CGS18CD(O), CGS24CD(O), CGS36CD(O)

Manufacturer: eAir LLC

Website: www.comfortstarusa.com

Safety Precautions

Read Safety Precautions Before Operation and Installation. Incorrect installation due to ignoring instructions can cause serious damage or injury. The seriousness of potential damage or injuries is classified as either a WARNING or CAUTION.

WARNING ⚠️ This symbol indicates the possibility of personnel injury or loss of life.

CAUTION This symbol indicates the possibility of property damage or serious consequences.

General Warnings

Product Use Warnings

Cleaning and Maintenance Warnings

General Cautions

Electrical Warnings

Fuse Specifications

The air conditioner's circuit board (PCB) is designed with a fuse to provide overcurrent protection. The specifications of the fuse are printed on the circuit board, such as: T3.15AL/250VAC, T5AL/250VAC, T3.15A/250VAC, T5A/250VAC, T20A/250VAC, T30A/250VAC, etc.

NOTE: For the units using R32 or R290 refrigerant, only the blast-proof ceramic fuse can be used.

UV-C Lamp (Applicable to units containing a UV-C lamp only)

This appliance contains a UV-C lamp. Read the maintenance instructions before opening the appliance.

  1. Do not operate UV-C lamps outside of the appliance.
  2. Appliances that are obviously damaged must not be operated.
  3. Unintended use of the appliance or damage to the housing may result in the escape of dangerous UV-C radiation. UV-C radiation may, even in small doses, cause harm to the eyes and skin.
  4. Before opening doors and access panels bearing the ULTRAVIOLET RADIATION hazard symbol for user maintenance, it is recommended to disconnect the power.
  5. The UV-C lamp cannot be cleaned, repaired, or replaced.
  6. UV-C BARRIERS bearing the ULTRAVIOLET RADIATION hazard symbol should not be removed.

WARNING ⚠️ This appliance contains an UV emitter. Do not stare at the light source.

Installation Warnings

  1. Installation must be performed by an authorized dealer or specialist. Defective installation can cause water leakage, electrical shock, or fire.
  2. Installation must be performed according to the installation instructions. Improper installation can cause water leakage, electrical shock, or fire. In North America, installation must be performed in accordance with the requirement of NEC and CEC by authorized personnel only.
  3. Contact an authorized service technician for repair or maintenance of this unit. This appliance shall be installed in accordance with national wiring regulations.
  4. Only use the included accessories, parts, and specified parts for installation. Using non-standard parts can cause water leakage, electrical shock, fire, and can cause the unit to fail.
  5. Install the unit in a firm location that can support the unit's weight. If the chosen location cannot support the unit's weight, or the installation is not done properly, the unit may drop and cause serious injury and damage.
  6. Install drainage piping according to the instructions in this manual. Improper drainage may cause water damage to your home and property.
  7. For units that have an auxiliary electric heater, do not install the unit within 1 meter (3 feet) of any combustible materials.
  8. Do not install the unit in a location that may be exposed to combustible gas leaks. If combustible gas accumulates around the unit, it may cause fire.
  9. Do not turn on the power until all work has been completed.
  10. When moving or relocating the air conditioner, consult experienced service technicians for disconnection and reinstallation of the unit.
  11. How to install the appliance to its support, please read the information for details in "indoor unit installation" and "outdoor unit installation" sections.

Note about Fluorinated Gasses (Not applicable to units using R290 Refrigerant)

  1. This air-conditioning unit contains fluorinated greenhouse gasses. For specific information on the type of gas and the amount, please refer to the relevant label on the unit itself or the "Owner's Manual - Product Fiche" in the packaging of the outdoor unit (European Union products only).
  2. Installation, service, maintenance, and repair of this unit must be performed by a certified technician.
  3. Product uninstallation and recycling must be performed by a certified technician.
  4. For equipment that contains fluorinated greenhouse gases in quantities of 5 tonnes of CO2 equivalent or more, but of less than 50 tonnes of CO2 equivalent, if the system has a leak detection system installed, it must be checked for leaks at least every 24 months.
  5. When the unit is checked for leaks, proper record-keeping of all checks is strongly recommended.

Warning for Using R32/R290 Refrigerant

When flammable refrigerants are employed, the appliance shall be stored in a well-ventilated area where the room size corresponds to the room area as specified for operation.

European Disposal Guidelines

This marking ♻️ shown on the product or its literature, indicates that waste electrical and electronic equipment should not be mixed with general household waste.

Correct Disposal of This Product (Waste Electrical & Electronic Equipment)

This appliance contains refrigerant and other potentially hazardous materials. When disposing of this appliance, the law requires special collection and treatment. Do not dispose of this product as household waste or unsorted municipal waste. When disposing of this appliance, you have the following options:

Special notice: Disposing of this appliance in the forest or other natural surroundings endangers your health and is bad for the environment. Hazardous substances may leak into the ground water and enter the food chain.

Unit Specifications and Features

Indoor Unit Display

NOTE: Different models have different front panels and display windows. Not all display codes described below are available for all purchased air conditioners. Please check the indoor display window of the unit you purchased.

Illustrations in this manual are for explanatory purposes. The actual shape of your indoor unit may be slightly different. The actual shape shall prevail.

Components: Front Panel, Louver, Display window, Power Cable (Some Units), Remote Control, Remote Control Holder (Some Units), Functional Filter (On Back of Main Filter - Some Units).

Display Indicators:

Display Code Meanings:

Operating Temperature

When your air conditioner is used outside of the following temperature ranges, certain safety protection features may activate and cause the unit to disable.

Mode Room Temperature Outdoor Temperature
COOL mode (Inverter Split Type) 16°C - 32°C (60°F - 90°F) -15°C - 50°C (5°F - 122°F) (For models with low temp. cooling systems.)
HEAT mode (Inverter Split Type) 0°C - 30°C (32°F - 86°F) -15°C - 24°C (5°F - 75°F)
DRY mode (Inverter Split Type) 10°C - 32°C (50°F - 90°F) 0°C - 50°C (32°F - 122°F)

FOR OUTDOOR UNITS WITH AUXILIARY ELECTRIC HEATER: When outside temperature is below 0°C (32°F), we strongly recommend keeping the unit plugged in at all times to ensure smooth ongoing performance.

NOTE: Room relative humidity less than 80%. If the air conditioner operates in excess of this figure, the surface of the air conditioner may attract condensation. Please set the vertical air flow louver to its maximum angle (vertically to the floor), and set HIGH fan mode.

To further optimize the performance of your unit, do the following:

Other Features

NOTE: For multi-split air conditioners, the following functions are not available: Active clean function, Silence feature, Breeze away function, Refrigerant leakage detection function, and Eco feature.

Sleep Operation Diagram Description:

Setting Angle of Air Flow

Setting vertical angle of air flow

While the unit is on, use the SWING/DIRECT button on the remote control to set the direction (vertical angle) of airflow. Please refer to the Remote Control Manual for details.

NOTE ON LOUVER ANGLES:

Setting horizontal angle of air flow

The horizontal angle of the airflow must be set manually. Grip the deflector rod (See Fig. B) and manually adjust it to your preferred direction. For some units, the horizontal angle of the airflow can be set by remote control; please refer to the Remote Control Manual.

Diagram Description (Fig. A & B):

CAUTION Do not move louver by hand. This will cause the louver to become out of sync. If this occurs, turn off the unit and unplug it for a few seconds, then restart the unit. This will reset the louver.

Manual Operation (without Remote)

CAUTION The manual button is intended for testing purposes and emergency operation only. Please do not use this function unless the remote control is lost and it is absolutely necessary. To restore regular operation, use the remote control to activate the unit. Unit must be turned off before manual operation.

To operate your unit manually:

  1. Open the front panel of the indoor unit.
  2. Locate the MANUAL CONTROL button on the right-hand side of the unit.
  3. Press the MANUAL CONTROL button one time to activate FORCED AUTO mode.
  4. Press the MANUAL CONTROL button again to activate FORCED COOLING mode.
  5. Press the MANUAL CONTROL button a third time to turn the unit off.
  6. Close the front panel.

Diagram Description: Shows the location of the manual control button on the indoor unit.

Care and Maintenance

Cleaning Your Indoor Unit

BEFORE CLEANING OR MAINTENANCE: ALWAYS TURN OFF YOUR AIR CONDITIONER SYSTEM AND DISCONNECT ITS POWER SUPPLY BEFORE CLEANING OR MAINTENANCE.

CAUTION Only use a soft, dry cloth to wipe the unit clean. If the unit is especially dirty, you can use a cloth soaked in warm water to wipe it clean.

Cleaning Your Air Filter

A clogged air conditioner can reduce the cooling efficiency of your unit and can also be bad for your health. Make sure to clean the filter once every two weeks.

  1. Lift the front panel of the indoor unit.
  2. First press the tab on the end of the filter to loosen the buckle, lift it up, then pull it towards yourself.
  3. Now pull the filter out.
  4. If your filter has a small air freshening filter, unclip it from the larger filter. Clean this air freshening filter with a hand-held vacuum.
  5. Clean the large air filter with warm, soapy water. Be sure to use a mild detergent.
  6. Rinse the filter with fresh water, then shake off excess water.
  7. Dry it in a cool, dry place, and refrain from exposing it to direct sunlight.
  8. When dry, re-clip the air freshening filter to the larger filter, then slide it back into the indoor unit.
  9. Close the front panel of the indoor unit.

Diagram Description: Shows the filter tab for removal and the air freshening filter attachment on the back of the main filter.

CAUTION Do not touch air freshening (Plasma) filter for at least 10 minutes after turning off the unit.

Additional Cautions

Air Filter Reminders (Optional)

Maintenance

CAUTION Any maintenance and cleaning of the outdoor unit should be performed by an authorized dealer or a licensed service provider. Any unit repairs should be performed by an authorized dealer or a licensed service provider.

Troubleshooting

Safety Precautions

WARNING ⚠️ If ANY of the following conditions occurs, turn off your unit immediately! DO NOT ATTEMPT TO FIX THESE YOURSELF! CONTACT AN AUTHORIZED SERVICE PROVIDER IMMEDIATELY!

Common Issues

The following problems are not a malfunction and in most situations will not require repairs.

Issue Possible Causes Description
Unit does not turn on when pressing ON/OFF button The Unit has a 3-minute protection feature that prevents the unit from overloading. The unit cannot be restarted within three minutes of being turned off.
The unit changes from COOL/HEAT mode to FAN mode The unit may change its setting to prevent frost from forming on the unit. Once the temperature increases, the unit will start operating in the previously selected mode again.
The set temperature has been reached, at which point the unit turns off the compressor. The unit will continue operating when the temperature fluctuates again.
The indoor unit emits white mist In humid regions, a large temperature difference between the room's air and the conditioned air can cause white mist.
Both the indoor and outdoor units emit white mist When the unit restarts in HEAT mode after defrosting, white mist may be emitted due to moisture generated from the defrosting process.
The indoor unit makes noises A rushing air sound may occur when the louver resets its position. A squeaking sound may occur after running the unit in HEAT mode due to expansion and contraction of the unit's plastic parts.
Both the indoor unit and outdoor unit make noises Low hissing sound during operation: This is normal and is caused by refrigerant gas flowing through both indoor and outdoor units. Low hissing sound when the system starts, has just stopped running, or is defrosting: This noise is normal and is caused by the refrigerant gas stopping or changing direction. Squeaking sound: Normal expansion and contraction of plastic and metal parts caused by temperature changes during operation can cause squeaking noises.
The outdoor unit makes noises The unit will make different sounds based on its current operating mode.
Dust is emitted from either the indoor or outdoor unit The unit may accumulate dust during extended periods of non-use, which will be emitted when the unit is turned on. This can be mitigated by covering the unit during long periods of inactivity.
The unit emits a bad odor The unit may absorb odors from the environment (such as furniture, cooking, cigarettes, etc.) which will be emitted during operations. The unit's filters have become moldy and should be cleaned.
The fan of the outdoor unit does not operate During operation, the fan speed is controlled to optimize product operation.
Operation is erratic, unpredictable, or unit is unresponsive Interference from cell phone towers and remote boosters may cause the unit to malfunction. In this case, try the following: Disconnect the power, then reconnect. Press ON/OFF button on remote control to restart operation.

NOTE: If problem persists, contact a local dealer or your nearest customer service center. Provide them with a detailed description of the unit malfunction as well as your model number.

Troubleshooting Table

Problem Possible Causes Solution
Poor Cooling Performance Temperature setting may be higher than ambient room temperature Lower the temperature setting
The heat exchanger on the indoor or outdoor unit is dirty Clean the affected heat exchanger
The air filter is dirty Remove the filter and clean it according to instructions
The air inlet or outlet of either unit is blocked Turn the unit off, remove the obstruction and turn it back on
Doors and windows are open Make sure that all doors and windows are closed while operating the unit
Excessive heat is generated by sunlight Close windows and curtains during periods of high heat or bright sunshine
Too many sources of heat in the room (people, computers, electronics, etc.) Reduce amount of heat sources
Low refrigerant due to leak or long-term use Check for leaks, re-seal if necessary and top off refrigerant
SILENCE function is activated (optional function) SILENCE function can lower product performance by reducing operating frequency. Turn off SILENCE function.
The unit is not working Power failure Wait for the power to be restored
The power is turned off Turn on the power
The fuse is burned out Replace the fuse
Remote control batteries are dead Replace batteries
The Unit's 3-minute protection has been activated Wait three minutes after restarting the unit
Timer is activated Turn timer off
Poor heating performance There's too much or too little refrigerant in the system Check for leaks and recharge the system with refrigerant.
Incompressible gas or moisture has entered the system. Evacuate and recharge the system with refrigerant.
The compressor is broken Replace the compressor
The voltage is too high or too low Install a manostat to regulate the voltage
The outdoor temperature is extremely low Use auxiliary heating device
Cold air is entering through doors and windows Make sure that all doors and windows are closed during use
Low refrigerant due to leak or long-term use Check for leaks, re-seal if necessary and top off refrigerant
Indicator lamps continue flashing / Error code appears in the window display of indoor unit (e.g., E(x), P(x), F(x), EH(xx), EL(xx), EC(xx), PH(xx), PL(xx), PC(xx)) The unit may stop operation or continue to run safely. If the indicator lamps continue to flash or error codes appear, wait for about 10 minutes. The problem may resolve itself. If not, disconnect the power, then connect it again. Turn the unit on. If the problem persists, disconnect the power and contact your nearest customer service center.
If your problem persists after performing the checks and diagnostics above, turn off your unit immediately and contact an authorized service center.

Accessories

The air conditioning system comes with the following accessories. Use all of the installation parts and accessories to install the air conditioner. Improper installation may result in water leakage, electrical shock, fire, or cause the equipment to fail. Items not included with the air conditioner must be purchased separately.

Name of Accessories Qty (pc) Shape Description
Manual 2~3 Booklet
Remote controller 1 Handheld device with buttons and display
Drain joint (for cooling & heating models) 1 Connector for drain hose
Seal (for cooling & heating models) 1 Sealing gasket
Mounting plate 1 Wall-mounted bracket for indoor unit
Anchor 5~8 (depending on models) Wall anchors for mounting plate screws
Mounting plate fixing screw 5~8 (depending on models) Screws for securing mounting plate
Battery 2 Small batteries (e.g., AAA)
Remote controller holder (optional) 1 Bracket to hold remote controller
Fixing screw for remote controller holder (optional) 2 Screws for mounting the holder
Small Filter (Need to be installed on the back of main air filter by the authorized technician while installing the machine) 1~2 (depending on models) Additional filter component
Connecting pipe assembly 1, 2, or 3 Copper pipes of various sizes (e.g., 6.35mm/1/4in, 9.52mm/3/8in, 12.7mm/1/2in, 16mm/5/8in, 19mm/3/4in) for liquid and gas lines.
Magnetic ring and belt (if supplied, please refer to the wiring diagram to install it on the connective cable.) Varies by model Component for cable management/noise reduction.

Parts you must purchase separately: Consult the dealer about the proper pipe size of the unit you purchased.

Installation Summary - Indoor Unit

The installation process involves 8 main steps:

  1. Select Installation Location: Choose a suitable spot considering clearances (e.g., 15cm/5.9in, 12cm/4.75in) and accessibility.
  2. Determine Wall Hole Position: Mark the location for the hole through which piping and wiring will pass.
  3. Attach Mounting Plate to Wall: Secure the wall mounting plate firmly to the wall.
  4. Drill Wall Hole: Create a hole in the wall, ensuring a slight downward angle for drainage. A core drill (65mm or 90mm) is typically used.
  5. Connect Piping: Prepare and connect the refrigerant piping.
  6. Connect Wiring: Connect the signal and power cables between indoor and outdoor units.
  7. Prepare Drain Hose: Connect and route the drain hose for proper water removal.
  8. Mount Indoor Unit: Secure the indoor unit onto the mounted plate.

Diagram Description: A visual flowchart showing the 8 sequential steps of indoor unit installation with corresponding icons or small illustrations for each step.

Indoor Unit Parts

NOTE: The installation must be performed in accordance with local and national standards. The installation may be slightly different in different areas.

Components:

Diagram Description: An exploded view or diagram showing the location of each numbered component on the indoor unit.

NOTE ON ILLUSTRATIONS: Illustrations in this manual are for explanatory purposes. The actual shape of your indoor unit may be slightly different. The actual shape shall prevail.

Indoor Unit Installation

PRIOR TO INSTALLATION: Before installing the indoor unit, refer to the label on the product box to make sure that the model number of the indoor unit matches the model number of the outdoor unit.

Step 1: Select installation location

Proper installation locations meet the following standards:

DO NOT install unit in the following locations:

NOTE ABOUT WALL HOLE: If there is no fixed refrigerant piping: While choosing a location, be aware that you should leave ample room for a wall hole (see Drill wall hole for connective piping step) for the signal cable and refrigerant piping that connect the indoor and outdoor units. The default position for all piping is the right side of the indoor unit (while facing the unit). However, the unit can accommodate piping to both the left and right.

Diagram Description: Shows required clearances from walls and ceiling for indoor unit installation: 15cm (5.9in) or more, 12cm (4.75in) or more, 2.3m (90.55in) or more.

Step 2: Attach mounting plate to wall

The mounting plate is the device on which you will mount the indoor unit.

  1. Remove the screw that attaches the mounting plate to the back of the indoor unit.
  2. Secure the mounting plate to the wall with the screws provided. Make sure that the mounting plate is flat against the wall.

NOTE FOR CONCRETE OR BRICK WALLS: If the wall is made of brick, concrete, or similar material, drill 5mm-diameter (0.2in-diameter) holes in the wall and insert the sleeve anchors provided. Then secure the mounting plate to the wall by tightening the screws directly into the clip anchors.

Step 3: Drill wall hole for connective piping

  1. Determine the location of the wall hole based on the position of the mounting plate. Refer to Mounting Plate Dimensions.
  2. Using a 65mm (2.5in) or 90mm (3.54in) (depending on models) core drill, drill a hole in the wall. Make sure that the hole is drilled at a slight downward angle, so that the outdoor end of the hole is lower than the indoor end by about 5mm to 7mm (0.2-0.275in). This will ensure proper water drainage.
  3. Place the protective wall cuff in the hole. This protects the edges of the hole and will help seal it when you finish the installation process.

CAUTION When drilling the wall hole, make sure to avoid wires, plumbing, and other sensitive components.

Diagram Description: Illustrates the indoor unit outline and dimensions for different models (A-E, F). Shows the left rear and right rear wall hole positions and sizes (65mm or 90mm). Details the 5-7mm downward angle for the wall hole. Shows the correct orientation of the mounting plate.

Step 4: Prepare refrigerant piping

The refrigerant piping is inside an insulating sleeve attached to the back of the unit. You must prepare the piping before passing it through the hole in the wall.

  1. Based on the position of the wall hole relative to the mounting plate, choose the side from which the piping will exit the unit.
  2. If the wall hole is behind the unit, keep the knock-out panel in place. If the wall hole is to the side of the indoor unit, remove the plastic knock-out panel from that side of the unit. This will create a slot through which your piping can exit the unit. Use needle nose pliers if the plastic panel is too difficult to remove by hand.
  3. If existing connective piping is already embedded in the wall, proceed directly to the Connect Drain Hose step. If there is no embedded piping, connect the indoor unit's refrigerant piping to the connective piping that will join the indoor and outdoor units. Refer to the Refrigerant Piping Connection section of this manual for detailed instructions.

Diagram Description: Shows a knock-out panel on the indoor unit that can be removed to allow piping to exit.

NOTE ON PIPING ANGLE: Refrigerant piping can exit the indoor unit from four different angles: Left-hand side, Right-hand side, Left rear, Right rear.

CAUTION Be extremely careful not to dent or damage the piping while bending them away from the unit. Any dents in the piping will affect the unit's performance.

Step 5: Connect drain hose

By default, the drain hose is attached to the left-hand side of the unit (when you're facing the back of the unit). However, it can also be attached to the right-hand side. To ensure proper drainage, attach the drain hose on the same side that your refrigerant piping exits the unit. Attach a drain hose extension (purchased separately) to the end of the drain hose.

Wrap the connection point firmly with Teflon tape to ensure a good seal and to prevent leaks. For the portion of the drain hose that will remain indoors, wrap it with foam pipe insulation to prevent condensation. Remove the air filter and pour a small amount of water into the drain pan to make sure that water flows from the unit smoothly.

NOTE ON DRAIN HOSE PLACEMENT: Make sure to arrange the drain hose according to the following figures.

Diagram Description: Shows CORRECT drain hose placement (no kinks, smooth flow) and INCORRECT placement (kinks creating water traps). Also shows an incorrect placement where the end of the hose is in water. A diagram also shows plugging the unused drain hole with a rubber plug.

PLUG THE UNUSED DRAIN HOLE: To prevent unwanted leaks, you must plug the unused drain hole with the rubber plug provided.

Step 6: Connect signal and power cables

The signal cable enables communication between the indoor and outdoor units. You must first choose the right cable size before preparing it for connection.

Cable Types:

NOTE: In North America, choose the cable type according to the local electrical codes and regulations.

Minimum Cross-Sectional Area of Power and Signal Cables (For reference):

Rated Current of Appliance (A) Nominal Cross-Sectional Area (mm²)
> 3 and <= 60.75
> 6 and <= 101
> 10 and <= 161.5
> 16 and <= 252.5
> 25 and <= 324
> 32 and <= 406

(Not applicable for North America)

CHOOSE THE RIGHT CABLE SIZE: The size of the power supply cable, signal cable, fuse, and switch needed is determined by the maximum current of the unit. The maximum current is indicated on the nameplate located on the side panel of the unit. NOTE: In North America, please choose the right cable size according to the Minimum Circuit Ampacity indicated on the nameplate of the unit.

WARNING ⚠️ BEFORE PERFORMING ANY ELECTRICAL WORK, READ THESE REGULATIONS. TURN OFF THE MAIN POWER TO THE SYSTEM.

WARNING ⚠️ ALL WIRING MUST BE PERFORMED STRICTLY IN ACCORDANCE WITH THE WIRING DIAGRAM LOCATED ON THE BACK OF THE INDOOR UNIT'S FRONT PANEL.

Wiring Procedure:

  1. Open the front panel of the indoor unit.
  2. Using a screwdriver, open the wire box cover on the right side of the unit. This will reveal the terminal block.
  3. Unscrew the cable clamp below the terminal block and place it to the side.
  4. Facing the back of the unit, remove the plastic panel on the bottom left-hand side.
  5. Feed the signal wire through this slot, from the back of the unit to the front.
  6. Facing the front of the unit, connect the wire according to the indoor unit's wiring diagram, connect the u-lug, and firmly screw each wire to its corresponding terminal.
  7. After checking to make sure every connection is secure, use the cable clamp to fasten the signal cable to the unit. Screw the cable clamp down tightly.
  8. Replace the wire cover on the front of the unit, and the plastic panel on the back.

Diagram Description: Shows the location of the terminal block, wire cover, and cable clamp. Illustrates removing a knock-out panel for cable entry.

CAUTION DO NOT MIX UP LIVE AND NULL WIRES. This is dangerous and can cause the air conditioning unit to malfunction.

NOTE ABOUT WIRING: THE WIRING CONNECTION PROCESS MAY DIFFER SLIGHTLY BETWEEN UNITS AND REGIONS.

Step 7: Wrap piping and cables

Before passing the piping, drain hose, and the signal cable through the wall hole, you must bundle them together to save space, protect them, and insulate them (Not applicable in North America).

  1. Bundle the drain hose, refrigerant pipes, and signal cable as shown below:
  2. Using adhesive vinyl tape, attach the drain hose to the underside of the refrigerant pipes.
  3. Using insulation tape, wrap the signal wire, refrigerant pipes, and drain hose tightly together. Double-check that all items are bundled.

Diagram Description: Shows how to bundle the drain hose, signal wire, and refrigerant piping. Emphasizes that the DRAIN HOSE MUST BE ON THE BOTTOM to prevent overflow. Also shows not to intertwine the signal cable with other wires.

DO NOT WRAP ENDS OF PIPING: When wrapping the bundle, keep the ends of the piping unwrapped. You need to access them to test for leaks at the end of the installation process (refer to Electrical Checks and Leak Checks section of this manual).

Step 8: Mount indoor unit

If you installed new connective piping to the outdoor unit, do the following:

  1. If you have already passed the refrigerant piping through the hole in the wall, proceed to Step 4.
  2. Otherwise, double-check that the ends of the refrigerant pipes are sealed to prevent dirt or foreign materials from entering the pipes.
  3. Slowly pass the wrapped bundle of refrigerant pipes, drain hose, and signal wire through the hole in the wall.
  4. Hook the top of the indoor unit on the upper hook of the mounting plate.
  5. Check that the unit is hooked firmly on the mounting by applying slight pressure to the left and right-hand sides of the unit. The unit should not jiggle or shift.
  6. Using even pressure, push down on the bottom half of the unit. Keep pushing down until the unit snaps onto the hooks along the bottom of the mounting plate.
  7. Again, check that the unit is firmly mounted by applying slight pressure to the left and the right-hand sides of the unit.

If refrigerant piping is already embedded in the wall, do the following:

  1. Hook the top of the indoor unit on the upper hook of the mounting plate.
  2. Use a bracket or wedge to prop up the unit, giving you enough room to connect the refrigerant piping, signal cable, and drain hose.
  3. Connect drain hose and refrigerant piping (refer to Refrigerant Piping Connection section of this manual for instructions).
  4. Keep pipe connection point exposed to perform the leak test (refer to Electrical Checks and Leak Checks section of this manual).
  5. After the leak test, wrap the connection point with insulation tape.
  6. Remove the bracket or wedge that is propping up the unit.
  7. Using even pressure, push down on the bottom half of the unit. Keep pushing down until the unit snaps onto the hooks along the bottom of the mounting plate.

Diagram Description: Shows how to hook the indoor unit onto the mounting plate and push down to secure it. Illustrates the adjustability of the unit on the mounting plate (30-50mm or 1.18-1.96in) left or right.

UNIT IS ADJUSTABLE: Keep in mind that the hooks on the mounting plate are smaller than the holes on the back of the unit. If you find that you don't have ample room to connect embedded pipes to the indoor unit, the unit can be adjusted left or right by about 30-50mm (1.18-1.96in), depending on the model.

Outdoor Unit Installation

Install the unit by following local codes and regulations; there may be differences between regions.

Diagram Description: Shows required clearances for the outdoor unit installation: 60cm (24in) above, 30cm (12in) from the left, 200cm (79in) from the front, 30cm (12in) from the right, 30cm (12in) from the wall behind.

Step 1: Select installation location

Proper installation locations meet the following standards:

DO NOT install unit in the following locations:

Special Considerations for Extreme Weather

Diagram Description: Illustrates wind direction relative to the outdoor unit and the use of a wind baffle. Shows a shelter above the unit for rain/snow protection.

Step 2: Install drain joint (Heat pump unit only)

Before bolting the outdoor unit in place, you must install the drain joint at the bottom of the unit. Note that there are two different types of drain joints depending on the type of outdoor unit.

Diagram Description: Shows two types of drain joints (A with seal, B without seal) and their installation into the outdoor unit's base pan. Illustrates the correct orientation and connection of a drain hose extension. Includes a note for cold climates to ensure swift water drainage to prevent freezing.

Step 3: Anchor outdoor unit

The outdoor unit can be anchored to the ground or to a wall-mounted bracket with bolt (M10). Prepare the installation base of the unit according to the dimensions below.

UNIT MOUNTING DIMENSIONS: The following is a list of different outdoor unit sizes and the distance between their mounting feet. Prepare the installation base of the unit according to the dimensions below.

Outdoor Unit Dimensions (mm) W x H x D Mounting Dimensions - Distance A (mm) Mounting Dimensions - Distance B (mm)
681x434x285 (26.8"x17.1"x11.2")460 (18.1")292 (11.5")
700x550x270 (27.5"x21.6"x10.6")450 (17.7")260 (10.2")
700x550x275 (27.5"x21.6"x10.8")450 (17.7")260 (10.2")
720x495x270 (28.3"x19.5"x10.6")452 (17.8")255 (10.0")
728x555x300 (28.7"x21.8"x11.8")452 (17.8")302(11.9")
765x555x303 (30.1"x21.8"x11.9")452 (17.8")286(11.3")
770x555x300 (30.3"x21.8"x11.8")487 (19.2")298 (11.7")
805x554x330 (31.7"x21.8"x12.9")511 (20.1")317 (12.5")
800x554x333 (31.5"x21.8"x13.1")514 (20.2")340 (13.4")
845x702x363 (33.3"x27.6"x14.3")540 (21.3")350 (13.8")
890x673x342 (35.0"x26.5"x13.5")663 (26.1")354 (13.9")
946x810x420 (37.2"x31.9"x16.5")673 (26.5")403 (15.9")
946x810x410 (37.2"x31.9"x16.1")673 (26.5")403 (15.9")

Diagram Description: A table listing outdoor unit dimensions and corresponding mounting dimensions (Distances A and B). A diagram shows the air inlet and outlet of the outdoor unit with labels for Air inlet, Air outlet, and Base pan hole.

If you will install the unit on the ground or on a concrete mounting platform, do the following:

  1. Mark the positions for four expansion bolts based on dimensions chart.
  2. Pre-drill holes for expansion bolts.
  3. Place a nut on the end of each expansion bolt.
  4. Hammer expansion bolts into the pre-drilled holes.
  5. Remove the nuts from expansion bolts, and place outdoor unit on bolts.
  6. Put washer on each expansion bolt, then replace the nuts.
  7. Using a wrench, tighten each nut until snug.

WARNING ⚠️ WHEN DRILLING INTO CONCRETE, EYE PROTECTION IS RECOMMENDED AT ALL TIMES.

If you will install the unit on a wall-mounted bracket, do the following:

CAUTION Make sure that the wall is made of solid brick, concrete, or of similarly strong material. The wall must be able to support at least four times the weight of the unit.

  1. Mark the position of bracket holes based on dimensions chart.
  2. Pre-drill the holes for the expansion bolts.
  3. Place a washer and nut on the end of each expansion bolt.
  4. Thread expansion bolts through holes in mounting brackets, put mounting brackets in position, and hammer expansion bolts into the wall.
  5. Check that the mounting brackets are level.
  6. Carefully lift unit and place its mounting feet on brackets.
  7. Bolt the unit firmly to the brackets.
  8. If allowed, install the unit with rubber gaskets to reduce vibrations and noise.

Step 4: Connect signal and power cables

The outdoor unit's terminal block is protected by an electrical wiring cover on the side of the unit. A comprehensive wiring diagram is printed on the inside of the wiring cover.

WARNING ⚠️ BEFORE PERFORMING ANY ELECTRICAL OR WIRING WORK, TURN OFF THE MAIN POWER TO THE SYSTEM.

  1. Prepare the cable for connection:
    • USE THE RIGHT CABLE: Please choose the right cable; refer to "Cable types" in page 22.
    • CHOOSE THE RIGHT CABLE SIZE: The size of the power supply cable, signal cable, fuse, and switch needed is determined by the maximum current of the unit. The maximum current is indicated on the nameplate located on the side panel of the unit. NOTE: In North America, please choose the right cable size according to the Minimum Circuit Ampacity indicated on the nameplate of the unit.
    • Using wire strippers, strip the rubber jacket from both ends of the cable to reveal about 40mm (1.57in) of the wires inside.
    • Strip the insulation from the ends of the wires.
    • Using a wire crimper, crimp u-lugs on the ends of the wires.
  2. Unscrew the electrical wiring cover and remove it.
  3. Unscrew the cable clamp below the terminal block and place it to the side.
  4. Connect the wire according to the wiring diagram, and firmly screw the u-lug of each wire to its corresponding terminal.
  5. After checking to make sure every connection is secure, loop the wires around to prevent rain water from flowing into the terminal.
  6. Using the cable clamp, fasten the cable to the unit. Screw the cable clamp down tightly.
  7. Insulate unused wires with PVC electrical tape. Arrange them so that they do not touch any electrical or metal parts.
  8. Replace the wire cover on the side of the unit, and screw it in place.

Diagram Description: Shows the electrical wiring cover, terminal block, cable clamp, and conduit panel. Illustrates the cable clamp with different sized through-holes and a buckle for support. For North America, it shows removing the wire cover, dismounting caps, and temporarily mounting conduit tubes.

PAY ATTENTION TO LIVE WIRE: While crimping wires, make sure you clearly distinguish the Live ("L") Wire from other wires.

WARNING ⚠️ ALL WIRING WORK MUST BE PERFORMED STRICTLY IN ACCORDANCE WITH THE WIRING DIAGRAM LOCATED INSIDE OF WIRE COVER OF THE OUTDOOR UNIT.

Refrigerant Piping Connection

When connecting refrigerant piping, do not let substances or gases other than the specified refrigerant enter the unit. The presence of other gases or substances will lower the unit's capacity, and can cause abnormally high pressure in the refrigeration cycle. This can cause explosion and injury.

Note on Pipe Length

The length of refrigerant piping will affect the performance and energy efficiency of the unit. Nominal efficiency is tested on units with a pipe length of 5 meters (16.5ft) (In North America, the standard pipe length is 7.5m (25')). A minimum pipe run of 3 meters is required to minimize vibration & excessive noise. In special tropical areas, for R290 refrigerant models, no refrigerant can be added and the maximum length of refrigerant pipe should not exceed 10 meters (32.8ft).

Refer to the table below for specifications on the maximum length and drop height of piping.

Model Capacity (BTU/h) Max. Length (m) Max. Drop Height (m)
R410A, R32 Inverter Split Air Conditioner < 15,000 25 (82ft) 10 (33ft)
15,000 and < 24,000 30 (98.5ft) 20 (66ft)
24,000 and < 36,000 50 (164ft) 25 (82ft)

Connection Instructions – Refrigerant Piping

Step 1: Cut pipes

When preparing refrigerant pipes, take extra care to cut and flare them properly. This will ensure efficient operation and minimize the need for future maintenance.

  1. Measure the distance between the indoor and outdoor units.
  2. Using a pipe cutter, cut the pipe a little longer than the measured distance.
  3. Make sure that the pipe is cut at a perfect 90° angle.

Diagram Description: Shows a pipe being cut at a 90° angle, contrasting with oblique, rough, or warped cuts. Includes a warning: DO NOT DEFORM PIPE WHILE CUTTING.

CAUTION Be extra careful not to damage, dent, or deform the pipe while cutting. This will drastically reduce the heating efficiency of the unit.

Step 2: Remove burrs

Burrs can affect the air-tight seal of refrigerant piping connection. They must be completely removed.

  1. Hold the pipe at a downward angle to prevent burrs from falling into the pipe.
  2. Using a reamer or deburring tool, remove all burrs from the cut section of the pipe.

Diagram Description: Shows a pipe reamer tool and indicates holding the pipe at a downward angle to catch burrs.

Step 3: Flare pipe ends

Proper flaring is essential to achieve an airtight seal.

  1. After removing burrs from cut pipe, seal the ends with PVC tape to prevent foreign materials from entering the pipe.
  2. Sheath the pipe with insulating material.
  3. Place flare nuts on both ends of the pipe. Make sure they are facing in the right direction, because you can't put them on or change their direction after flaring.
  4. Remove PVC tape from ends of pipe when ready to perform flaring work.
  5. Clamp flare form on the end of the pipe. The end of the pipe must extend beyond the edge of the flare form in accordance with the dimensions shown in the table below.
  6. Place flaring tool onto the form.
  7. Turn the handle of the flaring tool clockwise until the pipe is fully flared.
  8. Remove the flaring tool and flare form, then inspect the end of the pipe for cracks and even flaring.

Diagram Description: Shows the dimensions for PIPING EXTENSION BEYOND FLARE FORM (A) for various outer pipe diameters. Illustrates the flare nut, copper pipe, flare form, and the flaring tool in use. Shows the flare shape with dimensions B, and an acceptable radius.

Outer Diameter of Pipe (mm) A (mm) Min. A (mm) Max.
6.35 ( 0.25")0.7 (0.0275")1.0 (0.04")
9.52 ( 0.375")1.0 (0.04")1.6 (0.063")
12.7 ( 0.5")1.0 (0.04")1.8 (0.07")
16 ( 0.63")2.0 (0.078")2.2 (0.086")
19 ( 0.75")2.0 (0.078")2.4 (0.094")

Step 4: Connect pipes

When connecting refrigerant pipes, be careful not to use excessive torque or to deform the piping in any way. You should first connect the low-pressure pipe, then the high-pressure pipe.

MINIMUM BEND RADIUS: When bending connective refrigerant piping, the minimum bending radius is 10cm (4in).

Diagram Description: Shows a 10cm (4in) bend radius for refrigerant piping.

Instructions for Connecting Piping to Indoor Unit
  1. Align the center of the two pipes that you will connect.
  2. Tighten the flare nut as tightly as possible by hand.
  3. Using a spanner, grip the nut on the unit tubing.
  4. While firmly gripping the nut on the unit tubing, use a torque wrench to tighten the flare nut according to the torque values in the Torque Requirements table below. Loosen the flaring nut slightly, then tighten again.

Diagram Description: Shows indoor unit tubing, flare nut, and pipe alignment for connection.

Outer Diameter of Pipe (mm) Tightening Torque (N·m) Flare dimension(B) (mm)
6.35 ( 0.25")18~20 (180~200kgf.cm)8.4~8.7 (0.33~0.34")
9.52 ( 0.375")32~39 (320~390kgf.cm)13.2~13.5 (0.52~0.53")
12.7 ( 0.5")49~59 (490~590kgf.cm)16.2~16.5 (0.64~0.65")
16 ( 0.63")57~71 (570~710kgf.cm)19.2~19.7 (0.76~0.78")
19 ( 0.75")67~101 (670~1010kgf.cm)23.2~23.7 (0.91~0.93")

Diagram Description: Shows the flare shape with dimensions B and acceptable radius.

CAUTION DO NOT USE EXCESSIVE TORQUE. Excessive force can break the nut or damage the refrigerant piping. You must not exceed torque requirements shown in the table above.

Instructions for Connecting Piping to Outdoor Unit
  1. Unscrew the cover from the packed valve on the side of the outdoor unit.
  2. Remove protective caps from ends of valves.
  3. Align flared pipe end with each valve, and tighten the flare nut as tightly as possible by hand.
  4. Using a spanner, grip the body of the valve. Do not grip the nut that seals the service valve.
  5. While firmly gripping the body of the valve, use a torque wrench to tighten the flare nut according to the correct torque values.
  6. Loosen the flaring nut slightly, then tighten again.
  7. Repeat Steps 3 to 6 for the remaining pipe.

Diagram Description: Shows the valve cover, valve body, valve stem, and pressure hose/charge hose connection points on the outdoor unit. Includes a warning: USE SPANNER TO GRIP MAIN BODY OF VALVE. Torque from tightening the flare nut can snap off other parts of the valve.

Air Evacuation

Air and foreign matter in the refrigerant circuit can cause abnormal rises in pressure, which can damage the air conditioner, reduce its efficiency, and cause injury. Use a vacuum pump and manifold gauge to evacuate the refrigerant circuit, removing any non-condensable gas and moisture from the system.

Evacuation should be performed upon initial installation and when the unit is relocated.

BEFORE PERFORMING EVACUATION:

Evacuation Instructions

  1. Connect the charge hose of the manifold gauge to the service port on the outdoor unit's low pressure valve.
  2. Connect another charge hose from the manifold gauge to the vacuum pump.
  3. Open the Low Pressure side of the manifold gauge. Keep the High Pressure side closed.
  4. Turn on the vacuum pump to evacuate the system.
  5. Run the vacuum for at least 15 minutes, or until the Compound Meter reads -76cmHG (-105Pa).
  6. Close the Low Pressure side of the manifold gauge, and turn off the vacuum pump.
  7. Wait for 5 minutes, then check that there has been no change in system pressure.
  8. If there is a change in system pressure, refer to Gas Leak Check section for information on how to check for leaks. If there is no change in system pressure, unscrew the cap from the packed valve (high pressure valve).
  9. Insert hexagonal wrench into the packed valve (high pressure valve) and open the valve by turning the wrench in a 1/4 counterclockwise turn. Listen for gas to exit the system, then close the valve after 5 seconds.
  10. Watch the Pressure Gauge for one minute to make sure that there is no change in pressure. The Pressure Gauge should read slightly higher than atmospheric pressure.
  11. Remove the charge hose from the service port.
  12. Using hexagonal wrench, fully open both the high pressure and low pressure valves.
  13. Tighten valve caps on all three valves (service port, high pressure, low pressure) by hand. You may tighten it further using a torque wrench if needed.

Diagram Description: Shows the setup for air evacuation using a manifold gauge, pressure hose, charge hose, and vacuum pump connected to the outdoor unit's low pressure valve. Illustrates the valve components (cap, valve body, valve stem) and the compound gauge reading.

OPEN VALVE STEMS GENTLY: When opening valve stems, turn the hexagonal wrench until it hits against the stopper. Do not try to force the valve to open further.

Note on Adding Refrigerant

Some systems require additional charging depending on pipe lengths. The standard pipe length varies according to local regulations. For example, in North America, the standard pipe length is 7.5m (25'). In other areas, the standard pipe length is 5m (16'). The refrigerant should be charged from the service port on the outdoor unit's low pressure valve. The additional refrigerant to be charged can be calculated using the following formula:

Connective Pipe Length (m) Method Additional Refrigerant
< Standard pipe length Vacuum Pump Liquid Side: 6.35 ( 0.25") N/A
Liquid Side: 9.52 ( 0.375") R410A: (Pipe length standard length) x 15g/m
R410A: (Pipe length standard length) x 0.16oZ/ft
> Standard pipe length Vacuum Pump R410A: (Pipe length standard length) x 30g/m

For R290 refrigerant units, the total amount of refrigerant to be charged is no more than: 387g (<=9000Btu/h), 447g (>9000Btu/h and <=12000Btu/h), 547g (>12000Btu/h and <=18000Btu/h), 632g (>18000Btu/h and <=24000Btu/h)

CAUTION DO NOT mix refrigerant types.

Electrical and Gas Leak Checks

Before Test Run: Only perform test run after you have completed the following steps:

Electrical Safety Checks

After installation, confirm that all electrical wiring is installed in accordance with local and national regulations, and according to the Installation Manual.

WARNING ⚠️ RISK OF ELECTRIC SHOCK. ALL WIRING MUST COMPLY WITH LOCAL AND NATIONAL ELECTRICAL CODES, AND MUST BE INSTALLED BY A LICENSED ELECTRICIAN.

Gas Leak Checks

There are two different methods to check for gas leaks.

Diagram Description: Shows check-points on the indoor and outdoor units for gas leak checks, labeled A, B, C, and D, corresponding to stop valves and flare nuts.

AFTER PERFORMING GAS LEAK CHECKS: After confirming that all pipe connection points DO NOT leak, replace the valve cover on the outside unit.

Test Run

You should perform the Test Run for at least 30 minutes.

  1. Connect power to the unit.
  2. Press the ON/OFF button on the remote controller to turn it on.
  3. Press the MODE button to scroll through the following functions, one at a time:
    • COOL: Select lowest possible temperature.
    • HEAT: Select highest possible temperature.
  4. Let each function run for 5 minutes, and perform the following checks:

List of Checks to Perform

Check Item Status (PASS/FAIL)
No electrical leakage
Unit is properly grounded
All electrical terminals properly covered
Indoor and outdoor units are solidly installed
All pipe connection points do not leak
Water drains properly from drain hose
All piping is properly insulated
Unit performs COOL function properly
Unit performs HEAT function properly
Indoor unit louvers rotate properly
Indoor unit responds to remote controller

DOUBLE-CHECK PIPE CONNECTIONS: During operation, the pressure of the refrigerant circuit will increase. This may reveal leaks that were not present during your initial leak check. Take time during the Test Run to double-check that all refrigerant pipe connection points do not have leaks. Refer to Gas Leak Check section for instructions.

5. After the Test Run is successfully completed, and you confirm that all check points in List of Checks to Perform have PASSED, do the following:

  1. Using remote control, return unit to normal operating temperature.
  2. Using insulation tape, wrap the indoor refrigerant pipe connections that you left uncovered during the indoor unit installation process.

IF AMBIENT TEMPERATURE IS BELOW 16°C (60°F): You cannot use the remote controller to turn on the COOL function when the ambient temperature is below 16°C. In this instance, you can use the MANUAL CONTROL button to test the COOL function.

  1. Lift the front panel of the indoor unit, and raise it until it clicks in place.
  2. The MANUAL CONTROL button is located on the right-hand side of the unit. Press it 2 times to select the COOL function.
  3. Perform Test Run as normal.

Diagram Description: Shows the location of the manual control button on the indoor unit.

Packing and Unpacking the Unit

Instructions for packing and unpacking the unit:

Unpacking:

Indoor unit:
  1. Cut the sealing tape on the carton with a knife, one cut on the left, one cut in the middle, and one cut on the right.
  2. Use pliers to take out the sealing nails on the top of the carton.
  3. Open the carton.
  4. Take out the middle support plate if it is included.
  5. Take out the accessory package, and take out the connecting wire if it is included.
  6. Lift the machine out of the carton and lay it flat.
  7. Remove the left and right package foam or the upper and lower packaging foam, untie the packaging bag.
Outdoor Unit:
  1. Cut the packing belt.
  2. Take the unit out of the carton.
  3. Remove the foam from the unit.
  4. Remove the packaging bag from the unit.

Packing:

Indoor unit:
  1. Put the indoor unit into the packing bag.
  2. Attach the left and right package foam or the upper and lower packaging foam to the unit.
  3. Put the unit into the carton, then put the accessory package in.
  4. Close the carton and seal it with the tape.
  5. Using the packing belt if necessary.
Outdoor unit:
  1. Put the outdoor unit into the packing bag.
  2. Put the bottom foam into the box.
  3. Put the unit into the carton, then put the upper packaging foam on the unit.
  4. Close the carton and seal it with the tape.
  5. Using the packing belt if necessary.

NOTE: Please keep all packaging items if you may need them in the future.

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