Jabra Engage 55 - USB-A MS Convertible: Reconnecting Your Headset
Problem: Headset Not Reconnecting After Reset
If you pressed and held the Jabra Link 400 button while connecting it to the USB port, and now the headset is not reconnecting, the Link 400 may have inadvertently been reset. You will need to re-pair the headset with the Link 400.
To manually pair an Engage headset with the Link 400, you can use either wireless pairing or cabled pairing. If there are other headsets in the vicinity, and there's a risk of accidentally pairing with another headset, Jabra recommends using cabled pairing.
Wireless Pairing
- Plug the Link 400 into a USB port on your computer.
- Turn off the headset: press and hold the Call button [call-button] until the LED flashes red and the headset turns off.
- Press and hold the Call button [call-button] on the headset until the LED flashes blue.
- Press and hold (1-2 seconds) the button on the Link 400 to pair it with the headset.
Cabled Pairing (Using Jabra Direct)
This process is done using Jabra Direct software.
- Plug the Link 400 into a USB port on your computer.
- Open Jabra Direct, navigate to Pairing > Cabled pairing, and click Pair.
- Follow the on-screen instructions.
- When your headset appears under Available headsets, click Pair.
A visual representation shows a laptop connected to a Link 400 via USB, with an arrow indicating a 1-second connection. The Jabra Direct software interface is displayed, showing the 'Cabled pairing' screen with steps and a diagram illustrating the pairing process between the headset and the Link 400. It indicates that the Jabra Link 400 can only be paired with one headset at a time, and pairing with a new headset will unpair the current one.
When pairing is complete, click OK and disconnect the cable.
Applicable Products
The Jabra Engage 55 series includes various models such as:
- Jabra Engage 55 - USB-A MS
- Jabra Engage 55 - USB-A UC Mono
- Jabra Engage 55 - USB-A MS Stereo
- Jabra Engage 55 - USB-A UC Mono with
- Jabra Engage 55 - USB-A MS Mono with
- Jabra Engage 55 - USB-A UC
- Jabra Engage 55 - USB-A MS Mono
- Jabra Engage 55 - USB-A MS Stereo
- Jabra Engage 55 - USB-A UC Stereo with
- Jabra Engage 55 - USB-C MS
- Jabra Engage 55 - USB-A UC Stereo
- Jabra Engage 55 - USB-C MS Mono
- Jabra Engage 55 - USB-C MS Stereo with
- Jabra Engage 55 - USB-C MS Mono with
- Jabra Engage 55 - USB-C MS Stereo
- Jabra Engage 55 - USB-C UC Convertible
- Jabra Engage 55 SE - USB-A MS Mono
- Jabra Engage 55 SE - USB-A MS
- Jabra Engage 55 SE - USB-A MS Stereo
- Jabra Engage 55 SE - USB-A UC Mono
- Jabra Engage 55 SE - USB-A UC
- Jabra Engage 55 SE - USB-A UC Stereo
- Jabra Engage 55 SE - USB-C MS
- Jabra Engage 55 SE - USB-C MS Mono
- Jabra Engage 55 SE - USB-C MS Stereo
- Jabra Engage 55 SE - USB-C UC Convertible
- Jabra Engage 55 SE - USB-C UC Mono
- Jabra Engage 55 SE - USB-C UC Stereo
Also applicable are the Jabra Link 400 series dongles:
- Jabra Link 400c USB-C, DECT, MS,
- Jabra Link 400a USB-A, DECT, UC,
- Jabra Link 400c USB-C, DECT, UC,
- Jabra Link 400a USB-A, DECT, MS,