GE HealthCare Universal™ Full-Service Solutions
Vision. Expertise. Flexibility.
Turn Your Vision into Reality
In a demanding and dynamic healthcare environment, you’re always adapting to new challenges. Everywhere you look, you see opportunities to work better and faster, and leverage technology to help deliver better care. With the full support and resources of GE HealthCare on your side, you can realize your vision for the future.
Maximize the performance of your devices, optimize your hospital operations, and stay a step ahead of your challenges with a complete service solution for your GE HealthCare Equipment Fleet. GE HealthCare provides quality parts, experienced labor, advanced tools, remote service capabilities, and customized training.
Remove Stress. Free Staff to Focus on Patients. Discover how GE HealthCare's people, processes, and technology combine to take care of advanced healthcare equipment, so you can focus on the people who depend on you.
Don’t Just Fix—Predict and Prevent. Spot problems before they happen and act to get out ahead using data, predictive AI, and the expertise of GE HealthCare's people to deliver maximum impact. AI-based predictive services to catch an impending failure before it happens are built into your Universal Full-Service Solution.
Service Tiers
Universal
For organizations with lower volume and utilization. Make the most of your budget to optimize your total cost of ownership.
- Sufficient up-time
- Prompt response
- Basic parts coverage
Universal Standard
For organizations with medium utilization and some available backup equipment. Balance efficiency and budget to keep you running with quick response time.
- High up-time
- Quick response
- Predictive services
- Full parts replacement coverage
Universal Plus
For organizations with high utilization and no backup equipment. When you need complete confidence that your operations are in the very best hands.
- Maximum up-time
- Rapid response
- Predictive services
- Full parts replacement coverage
Foundational Elements and Value-Added Inclusions
| Foundational elements | Universal | Universal Standard | Universal Plus |
|---|---|---|---|
| Up-time guarantee | 92% | 95% (Buy up to 97%) | 98% |
| Onsite response time (During coverage hours) | Next day | 4/6 hours ¹ | 2/4 hours ¹ |
| Onsite coverage hours | Mon-Fri, 8 am – 5 pm (LST) | Mon-Fri, 8 am – 5 pm (LST) (Buy Up: 8 am – 9 pm) | Mon-Fri, 8 am – 9 pm (LST) (Buy Up: 8 am – midnight) |
| Planned maintenance hours | Mon-Fri, 8 am – 5 pm (LST) | Mon-Fri, 8 am – 5 pm (LST) (Buy Up: 8 am – 9 pm) | Mon-Fri, 8 am – 9 pm (LST) (Buy Up: 8 am – midnight) |
| Remote call response time | 60 minutes | 30 minutes | 10 minutes |
| Remote fix | Included | Included | Included |
| Basic parts coverage ² | Included | Included | Included |
| Parts shipping (Repair and PM parts/specialty if included) | Two-day afternoon (5:00 pm LST) | Next day morning (10:30 am LST) | Next day morning, priority (8:30 am LST) |
| Specialty parts coverage (tubes, probes, detectors³, crystals for MI⁴) | Pay-per-part (Discounts and pools may apply) | Full parts replacement coverage (Option to opt-out) | Full parts replacement coverage (Option to opt-out) |
| Pools | Able to purchase a pool | Able to purchase a pool | Able to purchase a pool |
Value-added inclusions
| Value-added inclusions | Universal | Universal Standard | Universal Plus |
|---|---|---|---|
| Remote Clinical Apps Support | ✔️ | ✔️ | ✔️ |
| Advanced Visual Support ⁵ | ✔️ | ✔️ | ✔️ |
| Technical phone support | ✔️ | ✔️ | ✔️ |
| iLinq™ ⁵ | ✔️ | ✔️ | ✔️ |
| InSite™ Connectivity ⁵ | ✔️ | ✔️ | ✔️ |
| MyGEHealthCare (equipment utilization) | ✔️ | ✔️ | ✔️ |
| Software and Quality Updates | ✔️ | ✔️ | ✔️ |
| TiP Answerline ⁵ | ✔️ | ✔️ | ✔️ |
| TiP Ed ⁵ | ✔️ | ✔️ | ✔️ |
Choose the Right Value-Added Options to Maximize Your Impact
Integrate additional solutions such as:
- Digital Solutions — Including the comprehensive, 24/7 cybersecurity protection of Skeye™
- Productivity — Including Encompass™, a real time location system for mobile equipment tracking
Modality-Specific Offerings
Refer to Product Schedule for modality-specific offerings and inclusions. Proactive and Predictive services are now standard for modalities indicated across Universal Standard and Universal Plus.
| Service / Modality | Universal | Universal Standard | Universal Plus | |
|---|---|---|---|---|
| Proactive: OnWatch™ | CT | ✔️ | ✔️ | ✔️ |
| PET/CT | ✔️ | ✔️ | ✔️ | |
| NM/CT | ✔️ | ✔️ | ✔️ | |
| IGS | — | ✔️ | ✔️ | |
| WH | — | ✔️ | ✔️ | |
| XR | — | ✔️ | ✔️ | |
| MR ⁶ | ✔️ | ✔️ | ✔️ | |
| Predictive: OnWatch Predict | MR | ✔️ | ✔️ | ✔️ |
| CT | — | ✔️ | ✔️ | |
| IGS | — | ✔️ | ✔️ | |
| Predictive: Tube Watch™ | CT | — | Optional | Optional |
| PET/CT | — | Optional | Optional | |
| NM/CT | — | ✔️ | ✔️ | |
| IGS ⁷ | — | ✔️ | ✔️ | |
| WH | — | ✔️ | ✔️ | |
| XR | — | — | — | |
© 2025 GE HealthCare.
Skeye, InSite, iLinq, OnWatch, Tube Watch, and Universal are trademarks of GE HealthCare. GE is a trademark of General Electric Company used under trademark license.
Document ID: JB08360US | July 2025
Footnotes:
- ¹ The first number is for Imaging. The second number is for Ultrasound.
- ² Does not include consumables/accessories.
- ³ Wireless detector coverage is separate from system coverage.
- ⁴ Pools not applicable to Crystals for MI.
- ⁵ Not available on all products.
- ⁶ OnWatch will be included on products not compatible with OnWatch Predict.
- ⁷ Tube Watch is excluded for all Pulse systems.
