Issue 1: Earbuds or charging case couldn't be charged.
Cause 1: The charging contacts of earbuds or case are dirty.
Troubleshooting: Please clean them as below:
To clean the earbud charging contact: Hold the earbud with one hand. Use a cleaning stick (not included) to gently rub the charging contact on the earbud. To clean the charging case pins: Open the charging case. Use a cleaning stick (not included) to gently rub the charging pins inside the case.
Cause 2: Incorrect charging cable.
Troubleshooting: Use a USB-C cable to charge these earbuds.
A diagram shows an X08 charging case connected via a USB-C cable to an adapter (not included). The input is DC 5V. The USB charging cable is included with the product.
Issue 2: Sound Cut in/out or connected/disconnected.
Cause 1: There is electromagnetic interference around earbuds.
Troubleshooting: Please keep away from these interference.
A diagram illustrates an antenna symbol (representing electromagnetic interference) with an arrow pointing away from an earbud, indicating the need to keep the earbuds away from such interference sources.
Cause 2: The distance between earbuds and phone is over 33 feet.
Troubleshooting: Please keep the distance less than 33 feet (without obstacle).
A diagram shows an earbud and a smartphone separated by a dashed line labeled "33 feet", indicating the maximum effective range for stable connection.
Cause 3: The Earbuds are in low battery or high temperature.
Troubleshooting: Please use a USB-C cable to charge for earbuds.
A diagram shows a thermometer with a cross-out symbol (indicating high temperature) and a low battery icon next to an X08 charging case connected via a USB-C cable to an adapter (not included), emphasizing the need to charge in these conditions.
After eliminating the above causes, please re-pair these earbuds with your phone.
Issue 3: The sound for calls are poor or small.
Cause 1: Only wear the sub earbud.
Troubleshooting: Please wear two earbuds for calls and keep the L earbud's mic close to your mouth. If only wear one earbud, please keep the other one into the charging case and close the lid of the case.
A diagram shows a person wearing one earbud, then an arrow pointing to two earbuds, and finally an earbud placed inside a charging case, illustrating the recommended wearing and storage practices for optimal call quality.
Cause 2: The microphone hole was blocked.
Troubleshooting: Please clean the microphone hole.
A diagram shows an earbud with a highlighted microphone hole. A cleaning stick (not included) is depicted cleaning the microphone hole.
Cause 3: The grilles or the ear tips are dirty.
Troubleshooting: Please clean as below:
A diagram shows an earbud with a highlighted protective grille. A cleaning stick (not included) is depicted cleaning the protective grille.
Issue 4: Earbuds can pair with phone, but couldn't pair with PC/Pad.
Cause 1: These earbuds connected with previous device automatically.
Troubleshooting: Turn off previous device Bluetooth before you pair with a new device.
A sequence of four smartphone screen diagrams illustrates the process: 1) X08 connected to a previous device. 2) Disconnecting or forgetting the X08 device from the previous device's Bluetooth settings. 3) X08 showing as "Not Connected" on the previous device. 4) Bluetooth turned off on the previous device. Below this, a single smartphone screen shows the X08 device connected to a new device's Bluetooth settings.
Cause 2: The Bluetooth version is too old.
Troubleshooting: Please connect with a device which Bluetooth version is 4.0 or over 4.0.
Issue 5: These earbuds have static noise or a constant buzzing sound.
Cause 1: The signal and connection between the earbuds and your device are affected by electronic interference emitted by devices like microwave ovens, WiFi routers, signal lights, or devices in airports/metro stations, etc.
Troubleshooting:
- Please clean the grilles.
- Try to use the earbuds in different locations and see whether the static noise is less or gone.
- Keep a distance from electromagnetic interference sources.
- Turn off the devices nearby that may cause interference.
- If the problem persists, TGR-Tech recommends contacting their customer service for further assistance or replacement.
A diagram shows an earbud with static electricity symbols around it, pointing towards various interference sources represented by icons: a microwave oven, a WiFi router, a signal light, and a building (representing airports/metro stations).
Issue 6: Wear Issue
Cause 1: Don't wear correctly or use the suitable eartips.
Troubleshooting:
Step 1: Choose the comfortable eartips
A diagram displays three sizes of ear tips: Small (S), Medium (M), and Large (L), with their respective dimensions (e.g., S: 10.86mm diameter, 3.10mm height; M: 11.95mm diameter, 3.10mm height; L: 13.41mm diameter, 3.10mm height). Below this, three sets of ear tips (S, M, L) are shown next to an earbud, indicating the selection process.
Step 2: Wear it in ear and adjust to a comfortable position
(Please put the right and left headphones on the correct ear)
A sequence of diagrams shows an earbud being inserted into an ear, then adjusted for a comfortable and secure fit.
Issue 7: The music sound is poor or bad.
Cause 1: Don't use the suitable eartips.
Troubleshooting: Choose the suitable eartips after receiving the product.
A diagram shows three sizes of ear tips (S, M, L) next to an earbud, indicating the selection process for suitable ear tips.
Cause 2: The grilles or the ear tips are dirty.
Troubleshooting: Please clean as below:
A diagram shows an earbud with a highlighted protective grille. A cleaning stick (not included) is depicted cleaning the protective grille.
Cause 3: The earbuds inside are wet.
Troubleshooting: Please shake the earphones to let the water come out.
Video Support & Customer Service
To get more information, users can find YouTube videos about tutorials and troubleshooting to all kinds of issues. If any issue arises during use, users can contact TGR-Tech for support.
Contact Steps:
A sequence of diagrams illustrates the contact process, likely through an online marketplace like Amazon: 1) An "Add to Cart" and "Buy Now" button, with details on payment, shipping (from Amazon), sold by (TGR-Tech), and returns policy (eligible for return/refund/replacement within 30 days). 2) An arrow points to a "Have a question for TGR-Tech?" prompt with an "Ask a question" button. 3) Another arrow points to a "Messaging Assistant" interface, stating "Hi, I'm the messaging assistant for Amazon's selling partners. What can I help you with?" with an option "An item for sale". This indicates a customer service interaction flow.
A YouTube guide for X08 is available for further assistance.
