Glooko Transmitter
Instructions for use – for Glooko users
General Information
Product description
Glooko Transmitter is indicated for use by healthcare professionals in healthcare facilities to transfer predefined data from home monitoring devices to a server database.
About Glooko
Glooko offers healthcare providers an online solution that collects and stores all their diabetes patients' data centrally, without worrying about any software installation. Regardless of whether the device transmits using a cable or an infrared connection, all uploaded information will immediately be available online in a secure Glooko account. All data from multiple devices will be consolidated and presented in one report.
Intended use
Glooko is a data management software intended for use in home and professional settings that assists individuals with diabetes and healthcare professionals in reviewing, analysing and evaluating device data in order to support an effective diabetes management programme. Glooko connects to compatible medical devices and trackers to allow users to transfer their data to the Glooko system. Glooko is not intended to provide treatment decisions or to be used as a substitute for professional healthcare advice.
Warning!
Glooko does not measure, interpret, or make decisions on the data it conveys nor is it intended to provide automated treatment decisions or be used as a substitute for professional judgment. All medical diagnosis and treatment are to be performed under the supervision and oversight of an appropriate healthcare provider.
All patient medical diagnoses and treatments must be performed under supervision of qualified healthcare professionals! Glooko is not intended to provide automated treatment decisions or to be used as a substitute for professional healthcare judgement. Glooko is not intended to make emergency calls or for transmission or indication of any real-time alarms or time-critical data! Glooko is not intended as a substitute for direct medical supervision or emergency intervention.
Getting Started
You will need:
- A compatible blood glucose meter, insulin pen, insulin pump or continuous glucose monitor (CGM);
- Glooko Transmitter;
- A Glooko account with access to Population Tracker;
- The device upload cable specific to the diabetes device. Please note that Glooko does not supply these cables. If you do not have a specific cable, please contact the device manufacturer.
Quick Tips
- No network connection? Try moving Glooko Transmitter to a new location within your clinic, keeping in mind mobile network reception.
- Device not uploading? Verify that Glooko Transmitter is displaying “Ready to transfer” before connecting your diabetes device.
The Glooko Transmitter is a white device with an antenna. It features an LCD display, an NFC contact area, and ports including an Infrared (IR) window, USB ports, an Ethernet port, and a DC power input. It also has a Kensington security slot. The Micro-HDMI port is disabled.
Setting up Glooko Transmitter
Setup without a cable box
1A Connect Glooko Transmitter
1. Connect the power supply, as shown above, and plug it into a power outlet.
2A Start up
1. Follow the on-screen instructions to complete setup.
2. "Ready to transfer" will be displayed once setup is complete.
Setup with a cable box
1B Connect Glooko Transmitter and USB hub
1. Place the USB hub inside the cable box.
2. Connect the USB hub to Glooko Transmitter (using the USB cable) and plug its power supply into a power outlet.
3. Place Glooko Transmitter on top of the cable box. Connect its power supply, as shown above, and plug it into a power outlet.
2B Start up
1. Follow the on-screen instructions to complete setup.
2. "Ready to transfer" will be displayed once setup is complete.
Note: If you want to connect Glooko Transmitter to the internet using Ethernet (instead of the built-in mobile connection), plug in the Ethernet cable and Glooko Transmitter will configure itself. For further instructions, see page 10.
Connecting a Diabetes Device and Uploading Data
3 Connect a diabetes device
Each diabetes device is connected in one of the following ways:
- USB cable (USB port or USB hub)
- Infrared (built-in IR receiver or, for some devices, a SmartPix cable).
- NFC (Near field communication)
- BLE (Bluetooth Low Energy)
Illustrates connecting a diabetes device via USB or Infrared to the Glooko Transmitter.
4 Upload data
Follow the specific instructions on how to upload all compatible diabetes devices on pages 11-19. Your transfer is complete when the screen turns green.
5 Sign into your Glooko account
Go to https://my.glooko.com to sign into your Population Tracker. Navigate to the Assign Devices tab to retrieve the uploaded data.
For more information about using Glooko Transmitter, please refer to: Glooko for clinics – Quick start guide at https://support.glooko.com
Additional Information
Transfer Status and Updates
The Glooko Transmitter interface displays status messages such as "Ready to transfer" or "A NEW UPDATE IS READY!". Users can choose to "Restart later" or "Restart now" for updates. If an update is ready, it can be restarted immediately, otherwise the transmitter will update automatically after 10 hours.
If an upload process is unsuccessful, the user will be notified and should follow on-screen instructions. More functions are available by tapping the menu icon.
Transfer Bluetooth devices
To transfer Bluetooth devices:
- Open the Glooko Transmitter menu by tapping the menu icon.
- Select "Transfer Bluetooth device".
- Select the device you want to transfer and follow the on-screen instructions.
Screenshots show the menu options for selecting and transferring Bluetooth devices, listing compatible devices like ForaCare FORA 6 Connect and ForaCare FORA Diamond MINI.
Ethernet setup
When connecting an Ethernet cable, Glooko Transmitter will automatically try to connect to the internet via Ethernet.
If you want to configure the Ethernet connection manually or read the MAC address, please go to: Menu > Settings > Network settings > Ethernet settings.
If the configured Ethernet network is not available, Glooko Transmitter will automatically revert to mobile network connection.
Displays status as "Connected", IP Address, and options to configure IPv4 using DHCP or manually.
Compatible Devices and Transmission Methods
Below are instructions on how to upload diabetes data from a compatible device using Glooko Transmitter. Unless explicit upload instructions are provided for the device, you simply need to connect it to the Transmitter or USB hub with its specific USB cable or via IR, Bluetooth or NFC and it will upload automatically.
You will need a Glooko account with access to Population Tracker. The data uploaded using Glooko Transmitter will synchronise with your Population Tracker account, which can be accessed using your Glooko professional account login information. An internet (mobile network or Ethernet) connection is necessary for the uploaded data to synchronise to the Glooko server.
Glooko Transmitter uploads glucose data from the meters, insulin pumps, and CGM listed below. Please note that some of the diabetes devices may not be available in your market.
Glucose meters and CGMs - connected with USB cable
Note: If you have a USB hub connected to Glooko Transmitter, the USB hub must have its own power supply.
Abbott
Devices: FreeStyle Freedom Lite, FreeStyle Lite, FreeStyle InsuLinx, FreeStyle Libre*, FreeStyle Precision Neo, FreeStyle Optium Neo, Precision Xceed, Precision Xtra.
Connection: Abbott FreeStyle USB cable (2.5 mm) or Abbott Xceed USB cable.
*Compatibility for FreeStyle Libre is restricted to Sweden and Norway by Abbott. FreeStyle Libre 2 is currently not compatible.
Acon Laboratories
Devices: On Call® Advanced, On Call® Resolve, On Call® Plus, On Call® Vivid, On Call® Express, On Call® Express II, On Call® Express Voice.
Connection: On Call USB cable (2.5 mm).
Instructions: Connect and press the M and S buttons on the meter. / Connect and press and hold the S button on the meter.
AgaMatrix
Device: WaveSense Jazz™™
Connection: AgaMatrix USB cable.
Animas
Device: OneTouch Ping (meter)
Connection: Mini USB.
Instructions: Connect and press the power button on the meter.
Arkray
Devices: GlucoCard 01, GlucoCard Vital, ReliOn Confirm, ReliOn Prime.
Connection: Arkray USB cable (2.5 mm).
Instructions: Connect and press any button.
Devices: GlucoCard Shine, GlucoCard Shine XL.
Connection: i-Sens USB cable (2.5 mm).
Devices: GlucoCard Shine Connex, GlucoCard Shine Express.
Connection: Micro USB.
Device: GlucoCard Expression.
Connection: Medcore Care + GlucoCard Expression USB cable (3.5 mm).
Instructions: Connect and select PC Link in the main menu on the meter.
Devices: ReliOn Premier Blu (BLE), ReliOn Premier Classic, ReliOn Premier Voice.
Connection: i-Sens USB cable (2.5 mm).
Ascensia (Bayer)
Devices: Breeze 2, Contour Plus.
Connection: Bayer blue USB cable (3.5 mm).
Instructions: Connect and press the power button on the meter.
Devices: Contour, Contour Link, Contour Next EZ, Contour TS, Contour XT.
Connection: Bayer blue USB cable (3.5 mm).
Instructions: Connect and press the M button on the meter.
Devices: Contour Next Link, Contour Next Link 2.4, Contour Next USB, Contour USB.
Connection: USB port on meter.
Devices: Contour Care, Contour Fit, Contour Next, Contour Next (Bluetooth), Contour Next one, Contour Plus one, Contour Plus Blue, Contour Plus Elite.
Connection: Micro USB.
Beurer
Device: GL50 evo.
Connection: USB port on meter.
Devices: GL 44, GL 48, GL 49.
Connection: Micro USB.
Glucose meters and CGMs – connected via USB cable (Continued)
Bionime
Device: GE100.
Connection: Bionime (Pura + Rightest) USB cable.
Bioseven
Device: lineaD ORO.
Connection: Bionime (Pura + Rightest) USB cable (2.5 mm).
GlucoRx
Devices: HCT, Nexus, Nexus Mini, Q.
Connection: Mini USB.
iCare
Device: Palmdoc II.
Connection: Mini USB.
i-SENS
Device: Alphacheck Professional.
Connection: Mini USB.
Instructions: Connect and press the power button on the meter.
Devices: CareSens BGM/TEE2, CareSens Dual, CareSens N, CareSens N POP, CareSens N Premier, CareSens N Voice, CareSens TEE2+, No Coding Plus.
Connection: i-Sens USB cable (2.5 mm).
Instructions: Connect then push the S button (C button) on the meter.
Infopia
Devices: Fintetest Lite, GlucoLab.
Connection: Infopia USB cable (2.5 mm).
Intuity
Device: POGO® Automatic™™.
Connection: Micro USB.
LifeScan
Devices: OneTouch Ultra, OneTouch Ultra2, OneTouch UltraEasy, OneTouch UltraMini.
Connection: LifeScan USB cable (3.5 mm).
Instructions: Connect and press any button.
Devices: OneTouch Select Plus, OneTouch Ultra Plus Reflect, OneTouch Verio, OneTouch Verio Flex, OneTouch Verio Reflect.
Connection: Micro USB.
Devices: OneTouch Verio IQ, OneTouch Verio Sync.
Connection: Mini USB.
Glucose meters and CGMs – connected via USB cable (Continued)
Menarini
Device: GLUCOCARD SM.
Connection: Micro USB.
Device: GLUCOCARD G+.
Connection: Menarini white USB (3,5 mm).
Device: GlucoMen LX2.
Connection: Menarini blue USB (3.5 mm).
Devices: GlucoMen areo, GlucoMen areo 2K, GlucoFix Tech.
Connection: Menarini GlucoMen areo USB (2,5 mm).
If the meter displays: E-3, disconnect it, wait until the display switches off, and then connect the meter again.
Nipro
Devices: 4SURE Smart, 4SURE Smart Duo.
Connection: Micro USB.
Trividia (Nipro)
Devices: TRUE METRIX, TRUE METRIX AIR, TRUEresult, TRUEyou mini.
Connection: Nipro TRUEresult USB docking station.
Instructions: Connect and place the meter in the docking station.
Prodigy
Device: AutoCode.
Connection: Mini USB.
Roche Accu-Chek
Devices: Active, Aviva Connect, Performa Connect, Guide, Guide Me, Instant, Instanst S, Mobile (USB).
Connection: Micro USB.
Instructions: Once connected, upload should start within 20 seconds of connecting the cable. If not, go to the main menu on the meter. Go to My data > Data transfer > Reports, and connect the meter to the USB cable again. (Please do not hold down the two arrow buttons.)
Sanofi
Devices: BGStar, MyStar Extra.
Connection: Sanofi USB cable.
Wellion
Devices: Calla Light, Calla Mini, Galileo GLU/KET, Leonardo GLU/KET.
Connection: Wellion Calla mini USB.
Ypsomed
Device: Mylife Aveo.
Connection: Micro USB.
Blood glucose meters – with infrared connection
Set the meter to upload mode by following the instructions below. Place the top end of the glucose meter facing towards the IR window on Glooko Transmitter.
Please make sure the device is kept completely still during the upload. Do not remove the device until the screen displays: Transfer complete!
Diagram shows a glucose meter positioned towards the IR window on the Glooko Transmitter.
Roche Accu-Chek
Devices: Aviva Nano, Aviva Plus Black, Aviva Plus Silver, Nano, Performa, Performa Nano.
Instructions: With the meter off, activate IR transmission by pressing and holding the two arrow buttons until two arrows appear in the display.
Devices: Aviva Combo, Aviva Expert.
Instructions: In the main menu, go to My data and select Data transfer.
Devices: Compact, Compact Plus.
Instructions: Activate IR transmission by pressing and holding the top two buttons on the meter until two arrows appear in the display. / Activate IR transmission by pressing and holding the S and M buttons below the display until two arrows appear in the display.
Glucose meters & CGMs - connected with Bluetooth or NFC
ForaCare
Devices: FORA 6 Connect, FORA Diamond MINI DM30, FORA GD40h.
Instructions: Please see the instructions regarding transferring Bluetooth devices on page 10.
Terumo
Device: Medisafe Fit Smile.
Instructions: Place the glucose meter on the NFC pad on top of Glooko Transmitter and follow the on-screen instructions.
CGMs - connected via USB cable
Note: If you have a USB hub connected to Glooko Transmitter, the USB hub must have its own power supply.
Dexcom
Devices: G4 Platinum, G4 Platinum with Share, G5, Touchscreen Receiver (G5/G6).
Connection: Micro USB.
Instructions: If the upload fails to start, disconnect the receiver and select Shutdown in the menu to turn the receiver off. Turn the receiver on again and connect it to Glooko Transmitter.
Insulin pumps – connected via standard USB cable
Note: If you have a USB hub connected to Glooko Transmitter, the USB hub must have its own power supply.
Equil/Wellion
Device: MICRO-pump.
Connection: Micro USB.
Instructions: 1. Plug DASH™™ into Transmitter using the USB-A to Micro cable. 2. Tap Export on DASH™™. 3. Unplug DASH™™, and plug it back in. 4. Once the upload is complete, Glooko Transmitter will display Transfer Complete.
Insulet
Devices: Omnipod® Dash™™ System, Omnipod® System.
Connection: Micro USB / Mini USB.
Medtronic
Devices: 630G, 640G, 670G.
Connection: USB port on meter.
Instructions: 1. Connect a Contour Next Link 2.4 meter to Glooko Transmitter. 2. Follow the on-screen instructions to upload data from your Medtronic pump.
Roche
Device: Accu-Chek Solo.
Connection: Micro USB.
Instructions: 1. Open the Main Menu on the pump's hand unit. 2. Select USB in the Main Menu. 3. Connect the hand unit to Glooko Transmitter with the micro USB cable.
Tandem
Devices: t:flex, t:slim, t:slim X2, t:slim G4.
Connection: Micro USB.
Insulin pumps – with infrared connection
For Animas pumps, please make sure the pump is suspended and the screen is illuminated when transmission begins. The screen does not need to remain illuminated during the full transmission. Keep the pump completely still, and do not remove the pump until the screen displays: Transfer complete!
Diagram shows an Animas pump positioned facing the IR window on the Glooko Transmitter.
Animas
Devices: OneTouch Ping (pump), Vibe, Vibe Plus.
Instructions: 1. Suspend the pump. (MAIN MENU, scroll to Suspnd/Resum and press OK; Suspend is highlighted). 2. Press OK. 3. Place the pump with its back facing the IR window on Transmitter. 4. When the transmission is finished: Resume pump (MAIN MENU, scroll to Suspnd/Resum and press OK; Resume is highlighted). Press OK.
Insulin pumps – connected via infrared cables
Compatible infrared cables: Roche Accu-Chek Smart Pix cable, Roche Accu-Chek Smart Pix 2 cable.
Roche
Devices: Accu-Chek Aviva Insight, Accu-Chek Performa Insight.
Connection: Smart Pix 2. Note! Connect the pump handset to Smart Pix 2 using a micro USB cable.
Instructions: 1. Connect the Smart Pix 2 cable to Glooko Transmitter and wait for the blue indicator on Smart Pix 2 to start flashing slowly. 2. Connect the handset to Smart Pix 2 using a micro USB cable. 3. In the handset menu select Connect to PC and press OK. 4. Ensure that the pump is within range of the handset. 5. The blue indicator on Smart Pix 2 is on while data is being transmitted from the device to Smart Pix 2. 6. The blue indicator turns itself off and both Smart Pix 2 and the device emit a sound to signal that data is being transmitted from Smart Pix 2 to Glooko Transmitter. Do not disconnect Smart Pix 2 yet! 7. Wait for Glooko Transmitter to confirm the upload was successful.
Roche
Device: Accu-Chek Spirit Combo.
Connection: Smart Pix or Smart Pix 2. Note! Smart Pix software version 3.02 or higher is required when using Smart Pix.
Instructions: 1. Connect the Smart Pix to Glooko Transmitter and wait for the blue indicator on the Smart Pix to start flashing slowly. 2. Put the pump in Data Transfer Mode (stop the pump and enter the Data Transfer Menu). 3. Place the pump with its IR window towards the Smart Pix. The blue indicator signals the data is being transmitted to the Smart Pix. 4. Wait for the blue indicator to start flashing slowly again or stop flashing altogether. 5. The data is now being transmitted from the Smart Pix to Glooko Transmitter. Do not disconnect the Smart Pix yet! 6. Wait for Glooko Transmitter to confirm the upload was successful.
Insulin pumps - connected with NFC
Diagram shows the Glooko Transmitter with its NFC pad, and a Terumo Medisafe WITH remote control.
Terumo
Device: Medisafe WITH.
Instructions: 1. Make sure the main menu is showing on the remote control for the pump. 2. Place the remote control on the NFC pad on top of Glooko Transmitter - and follow the on-screen instructions. Please note that the transmission symbol on the back of the remote control needs to be aligned with the centre of the NFC pad on Glooko Transmitter.
Insulin pens - connected with NFC
Diagram shows the Glooko Transmitter with its NFC pad, and a Novo Nordisk pen.
Novo Nordisk
Devices: NovoPen® 6, NovoPen Echo® Plus.
Instructions: Place the connected pen on the NFC pad on top of Glooko Transmitter - and follow the on-screen instructions.
Technical specifications
Specification | Details |
---|---|
Enclosure protection | IP20 - Indoor use only |
GSM/GPRS | 850/900/1800/1900 MHz |
Operating temperature | -5°C to 40°C |
UMTS/HSPA | 800/850/900/1700/1900/2100 MHz |
Power supply | Input: 100–240 V AC, 0.6 A, 50/60 Hz Output: 12 V DC, 2.0 A, LPS |