EdgeStar AP12005ECO Portable Air Conditioner
Owner's Manual
Important Safety Information
Improper handling can cause serious damage to the appliance and/or to the user. This portable air conditioner is not intended for use by children. Children should be supervised to ensure that they do not play with this product.
Electrical Safety
- This unit is designed for indoor use only.
- Do not use the unit in extremely humid or wet environments.
- Do not wet the housing or control panel.
- Do not pull the unit by the cord.
- Always turn the unit off and unplug it from the socket when cleaning.
- Unplug the unit if it is not going to be used for a long period of time.
- Do not operate the unit with a damaged plug or a loose socket.
- Use only the correct power supply with appropriate amperage.
- If the power cord is damaged, it must be replaced by the manufacturer, a service agent, or qualified technician.
- Do not remove any part of the casing unless instructed by an authorized technician.
General Safety
- This portable air conditioner is not intended to be used by children.
- Do not allow children to play with the controls or drop any objects into the air outlets or vents.
- Do not place objects or let any person sit on top of the unit.
- Only use in the upright position on a flat, level surface and provide at least 20 inches of clearance from any walls or objects.
- Route the power cord carefully to avoid a tripping hazard.
- This unit is intended for domestic use only. Do not use the portable air conditioner for industrial or commercial use. Any other use may invalidate the warranty.
LCDI Safety Plug
Your portable air conditioner is supplied with a Leakage-Current Detection and Interruption (LCDI) safety plug. This device provides protection to reduce the risk of fire due to arcing faults in the power supply cord. Before using your portable air conditioner, follow the instructions below to ensure that the LCDI plug is working properly:
- Plug the power cord to a grounded outlet.
- Press the [TEST] button on the LCDI plug. This should trip the plug and cut the power to the air conditioner. If the plug does not trip and you are able to turn on the unit, please contact EdgeStar support.
DO NOT USE YOUR PORTABLE AIR CONDITIONER IF THE TEST FAILS.
Press the [RESET] button to start using your air conditioner.
Do not use the [TEST] and [RESET] buttons as an ON/OFF switch.
Introduction
Thank you for purchasing this EdgeStar portable air conditioner. We are glad you chose us. We believe that your purchase of this product opens a relationship between you and EdgeStar. We will provide the customer support needed to nurture that relationship.
This manual contains important information regarding the proper installation, use and maintenance of your portable air conditioner. Following this manual will ensure that your product will work at its peak performance and efficiency.
Please save the original product packaging in case you need to safely transport your portable air conditioner.
For Your Records:
Please write down the model number and serial number below for future reference. Both numbers are located on the ratings label on the back of your unit and are needed to obtain warranty service. You may also want to staple your receipt to this manual as it is the proof of your purchase, and is also needed for service under your warranty.
Model Number: _________________________
Serial Number: _________________________
Date of Purchase: _________________________
To better serve you, please do the following before contacting customer service:
- If you received a damaged product, immediately contact the dealer that sold you the product.
- Read and follow this instruction manual carefully to help you install, use and maintain your portable air conditioner.
- Read the troubleshooting section of this manual as it will help you diagnose and solve common issues.
- Visit us on the web at http://www.edgestar.com for product guides, additional troubleshooting resources and up-to-date information. If you need service, our friendly customer service representatives are available via email at service@edgestar.com or by telephone at 1 (866) 319-5473.
Parts Identification
Front View
The front of the unit features:
- Power Button: Used to turn the unit on or off.
- Indicator Light Button: Likely controls indicator lights.
- Remote Control Receiver: Where the remote control signal is received.
- Handle: For carrying or moving the unit.
Diagram Description: A line drawing of the front of the portable air conditioner, showing the top vent, control panel area, and a handle on the side. Labels point to "Power Button", "Indicator Light Button", "Remote Control", and "Handle".
Back View
The back of the unit features:
- Pre-filter: A removable filter to catch larger particles.
- Air Intake: Vents where air is drawn into the unit.
- Exhaust Outlet: Where hot air is expelled.
- Power Cord: For connecting to a power source.
- Drain Port: For draining collected water.
- Caster: Wheels for easy mobility.
Diagram Description: A line drawing of the back of the portable air conditioner, showing the top vent, filter area, and bottom. Labels point to "Pre-filter", "Air Intake" (two locations), "Exhaust Outlet", "Power Cord", "Drain Port", and "Caster".
Installation
Installing the Carbon Filter
Your portable air conditioner ships with a pre-filter and an activated carbon filter. The carbon filter helps remove contaminants and odors from the air. It is recommended to replace the carbon filter every two to three months, or as needed. The pre-filter needs periodic cleaning.
CAUTION: Never operate the air conditioner without the pre-filter attached.
- Pull the handle on the pre-filter straight up.
- Place the activated carbon filter on the pre-filter.
- Secure the carbon filter to the pegs on the filter frame.
- Insert the assembled pre-filter into the back of the unit.
Diagram Description: Two diagrams illustrating the carbon filter installation. The first shows pulling a handle upwards. The second shows placing a carbon filter onto a pre-filter frame with pegs, and then inserting the assembled unit into the back of the air conditioner.
Window Kit Installation Instructions
You must vent your portable air conditioner when running in cooling mode. Your unit includes a window exhaust kit for venting out a window.
Before you begin, ensure you have all necessary parts:
Window Kit Parts List:
- 4 Screws
- 1 Exhaust Hose
- 2 Duct Connectors
- 1 Grated Adapter
- 1 Exhaust Cover
- 1 Window Kit Plate with Hole
- 1 Window Kit Plate
NOTE: Exhaust Covers may be attached to the Grated Adapters. You may need to twist and pull apart to separate them.
NOTE: You may need to contact your electrician if your room's circuit is not able to power your unit.
Choose a window near an electrical outlet that can provide sufficient power. Refer to the product label for power requirements.
Your window kit can be installed on a horizontal or vertical sliding window.
Diagram Description: Two diagrams showing how the window kit can be installed in either a horizontal or vertical sliding window.
Preparations for installing the window kit
Follow the instructions on the next pages to install the window kit.
Installing the grated adapter
- Insert the round grated adapter through the back grooved side of the window kit plate with hole.
- Secure the grated adapter by fastening the screws from the flat side of the window kit plate to the holes on the grated adapter.
Diagram Description: Two diagrams illustrating the installation of the grated adapter. The first shows inserting the adapter into a plate. The second shows securing it with screws.
Installing the window plates
- Open your window and place the window kit with the grooved side facing outward on the window sill. Slide the window kit plate to fit the width of the window. You can use screws to secure the window kit plate from sliding.
- Lower the window to secure the window kit in place. You may need to use duct tape to better secure the window kit.
CAUTION: Secure your window by using window locks. Please contact your EdgeStar retailer to purchase window locks.
Diagram Description: Two diagrams showing the window kit installed in a window. The first shows placing the plate on the sill and adjusting its width. The second shows lowering the window onto the plate to secure it.
Attaching the duct connectors to the exhaust hose
- Attach the connectors to the hose:
- Extend the ends of the exhaust hose.
- Thread the duct connector on by turning it clockwise until it stops.
- Roll the unit towards the window kit. Leave a space that is at least 20 inches to the wall.
Diagram Description: Two diagrams. The first shows extending an exhaust hose and attaching a connector. The second shows the air conditioner unit positioned near the window kit with an exhaust hose connected, indicating a 20-inch clearance from the wall.
Connecting the duct connector to the unit
- Align the slots on the duct connector to the tabs and snap into the back of the unit.
Diagram Description: A diagram showing the duct connector being attached to the exhaust outlet on the back of the air conditioner unit.
Connecting the duct connector to the grated adapter
- Align the slots on the duct connector to the tabs on the grated adapter and snap in place.
Diagram Description: A diagram showing the duct connector being attached to the grated adapter in the window.
After you have installed the exhaust hose and window kit, you can plug in your portable air conditioner and start using it.
Notes about the Exhaust hose
Your portable air conditioner is designed to exhaust condensate water that is collected from the air. This water, in either gaseous or droplet form, will be expelled out the exhaust port of the unit. Please take this into account when deciding how to vent it.
- The exhaust hose supplied can be extended up to 48 inches; however, for maximum efficiency, use the shortest length possible.
- Try to prevent any kinks or bends in the exhaust hose. Kinks or bends may trap exhaust air, which can radiate heat into the room or potentially cause the portable air conditioner to overheat and shut itself off.
- The exhaust hose is specifically designed for this air conditioner. Do not lengthen the hose by adding additional hoses or attachments or replace it with any other hose.
Diagram Description: A diagram showing an air conditioner with an exhaust hose, with text indicating "Do not lengthen the exhaust hose by adding additional hoses or attachments."
Warning: Longer hoses are not recommended.
Draining the Unit
When the portable air conditioner is in cooling or dehumidify mode, it removes moisture from the air. Condensed water is collected in an internal reservoir and is evaporated and exhausted out the hose. In very humid conditions, the reservoir may fill completely, causing the unit to turn off to avoid overflowing. The WATER indicator will light up on the Control Panel.
Direct drainage
- Remove the rubber drain plug from the drain port.
- Connect a drain hose to the drain port.
The portable air conditioner will now drain through the drain hose. Please note that this unit has no drain pump; all water will drain with gravity only, i.e., only "downhill."
Remote Control Overview
Diagram Description: A diagram of the remote control showing its layout and buttons. Labels point to "LCD Display", "Power Button", "Fan Speed Button", "Mode Button", "Down Button", "Clock Button", "Timer Button", "C/F" (Celsius/Fahrenheit Button), and "Up Button".
Button Functions
Button | Function |
---|---|
[Power] | Powers the unit on or off. |
[Fan Speed] | Sets the fan speed. The X Automatic, ⬆️ High, = Medium or ⬇️ Low indicator will appear depending on the mode you set. |
[Mode] | Sets the mode. The X Automatic, ❄️ Cool, ? Dehumidify and ? Fan indicator will appear depending on the mode you set. |
[Down] | Decreases the Temperature, Timer, or Clock settings. |
[Clock] | Used to set the remote control clock. |
[Timer] | Used to enable the timer. |
[C/F] | Switches the temperature between Celsius/Fahrenheit. |
[Up] | Increases the Temperature, Timer, or Clock settings. |
Installing the batteries
- Remove the cover on the back of the remote control.
- Insert the batteries with the (+) and (-) ends pointing in the correct direction.
- Slide the cover back on.
CAUTION: Use only AAA batteries. Remove the batteries if the remote control will not be used for one month or longer. Do not attempt to recharge batteries not designed to be recharged. All batteries should be replaced at the same time. Do not mix old and new batteries. Do not dispose of batteries in a fire as they may explode.
Remote Control LCD Indicators
Diagram Description: A diagram of the remote control's LCD display with various indicators labeled. Labels include "Transmitter Indicator", "Speed Indicators", "Mode Indicators", "Temperature Setting Indicator", "Clock Indicator", "Timed Hours", "Timer Indicator", and "Fahrenheit and Celsius Indicator".
Indicator | Appears when... / Shows... |
---|---|
Transmitter | Appears when the Power or Timer button is signaling the unit. |
Fan Speed | Shows the set fan speed between X Automatic, ⬆️ High, = Medium and ⬇️ Low. |
Mode | Shows the set mode between X Automatic, ❄️ Cooling, ? Dehumidify, ? Fan Only. |
Temperature Setting | Shows the set temperature. |
Fahrenheit and Celsius | Shows if the set temperature is in Fahrenheit or Celsius. |
Clock | Shows the Clock's time. The remote control has a 24-Hour clock. |
Timed Hours | Shows the number of timed hours when the Timer is enabled. |
Timer | Shows if the On Timer or Off Timer is enabled. |
Mode Indicator Functions
Mode Indicator | Function |
---|---|
X Automatic | The unit will cool, dehumidify or heat (some models) depending on the ambient temperature. The mode and fan speed change automatically. The front panel lights will change to reflect the running mode. |
❄️ Cooling | The unit will cool. The front panel lights will be blue. |
? Dehumidify | The unit will remove moisture from the air. The front panel lights will be yellow. |
? Fan Only | The unit will run as a fan and circulate air. The front panel lights will be green. |
Operating the Remote Control
Power
Use the [Power] button to turn the portable air conditioner on and off. By default, when you first use the power button, the unit will begin to operate in cooling mode and the front panel will be illuminated in blue. The unit will remember the last used mode/settings if you shut down and restart.
Auto-Restart: If power to the unit is interrupted, the air conditioner will restart itself in its last used mode/settings once power is restored. The compressor will restart after 3 minutes.
Cooling Mode
Cooling mode cools and dehumidifies the air. If the ambient temperature drops below the temperature you selected, the compressor turns off and the unit functions with the fan only. When the temperature rises above the temperature you selected, the compressor turns on again. The front panel lights will be blue.
Whether your desired temperature can actually be reached depends on the ambient conditions. The room temperature remaining above the set temperature is normal.
To operate the unit in cooling mode:
- Make sure the power cord is plugged into a power outlet.
- Press the [Power] button on the remote control.
- Press the [Mode] button until the ❄️ cooling indicator is selected.
- Select the fan speed by using the [Speed] button.
- Set the thermostat by using the [Up] and [Down] buttons. The thermostat is adjustable between 64°F - 90°F in one degree increments. You can switch between Fahrenheit and Celsius by pressing the [C/F] button.
NOTE: The exhaust hose must be used in Cooling mode in order to cool a room.
Dehumidifying Mode
During Dehumidifying mode, the unit will condense water out of the air and exhaust it through the exhaust hose. The ambient temperature in the room will probably drop by a few degrees while using the Dehumidifying mode. The front panel lights will be yellow.
To operate the unit in dehumidifying mode:
- Make sure the power cord is plugged into a power outlet.
- Press the [Power] button on the remote control.
- Press the [Mode] button until the ? dehumidify indicator is selected.
NOTES: If the room temperature is below 77°F, the fan will always run on low speed while in the Dehumidifying mode. If you do not use the exhaust hose in Dehumidifying mode, you must manually drain the water from the unit. Additionally, the ambient temperature in the room will probably rise by a few degrees if you do not use the exhaust hose. You will not be able to change the thermostat temperature while in Dehumidifying Mode.
Fan Only Mode
Fan Only mode is used to circulate the air in your room. No temperature setting is needed. The front panel lights will be green.
To operate the unit in Fan Only mode:
- Make sure the power cord is plugged into a power outlet.
- Press the [Power] button on the remote control.
- Press the [Mode] button until the ? Fan Only indicator is selected.
- Press the [Speed] button to select the fan speed. You can choose between X Automatic, ⬆️ High, = Medium and ⬇️ Low.
NOTE: Fan Only mode does not require that the exhaust hose be attached.
Automatic Mode
In Automatic mode, the unit will cool, dehumidify, or heat (some models) depending on the ambient temperature. As the temperature in the room changes, the mode and fan speed will change automatically. The front panel lights will change depending on the mode.
To operate the unit in Automatic mode:
- Make sure the power cord is plugged into a power outlet.
- Press the [Power] button on the remote control.
- Press the [Mode] button until the X Automatic indicator is selected.
Fan Speed
The [Fan Speed] button is used to change the fan speed while in Cooling and Fan Only modes.
Press the [Fan Speed] button to select the fan speed. The X Automatic, ⬆️ High, = Medium or ⬇️ Low indicator can be selected.
Note: You will not be able to change the fan speed if the unit is in Automatic or Dehumidify mode.
Clock
The [Clock] button is used to set the Clock.
To set the Clock:
- Press and hold the [Clock] button until the Clock indicator starts blinking.
- Set the time by using the [Up] and [Down] buttons. Holding down the buttons longer than 1 second will change the time in fast mode. The clock is a 24-Hour clock, so if it is 6:00 PM, you would set the time to be 18:00.
- To save your settings, press and hold the [Clock] button until the Clock indicator stops blinking.
TIP: Use the Chart below:
12-Hour | 24-Hour |
---|---|
1:00 PM | 13:00 |
2:00 PM | 14:00 |
3:00 PM | 15:00 |
4:00 PM | 16:00 |
5:00 PM | 17:00 |
6:00 PM | 18:00 |
7:00 PM | 19:00 |
8:00 PM | 20:00 |
9:00 PM | 21:00 |
10:00 PM | 22:00 |
11:00 PM | 23:00 |
12:00 AM | 00:00 |
Timer
The timer can be used to either turn the unit on or off after a number of elapsed hours. The timer is adjustable between 1-24 hours in one hour increments.
How to set the unit to automatically turn on:
- Press the [Timer] button while the unit and remote are powered off. The On Timer [[on]] indicator will be selected and the timed hour indicator will be blinking.
- Use the [Up] and [Down] buttons to set the number of hours you want to pass before the unit turns on.
- Press the [Timer] button again to set the timer. The timed hour indicator will stop blinking. After the selected time passes, the unit will automatically turn on.
How to set the unit to automatically turn off:
- Press the [Timer] button while the unit and remote are powered on. The Off Timer [[Off]] indicator will be selected and the timed hour indicator will be blinking.
- Use the [Up] and [Down] buttons to set the number of hours.
- Press the [Timer] button again to set the timer. The timed hour indicator will stop blinking. The unit will automatically turn off after the selected time elapses.
NOTE: To cancel the timer, press [Power] button or set it at "00".
Front Panel Lights and Controls
Front Panel Lights
Your portable air conditioner has a front panel that lights up different colors depending on the mode it is running.
- Cooling mode will display a blue light.
- Dehumidify mode will display a yellow light.
- Fan mode will display a green light.
- Heating mode (on some models) will display a red light.
- Automatic mode will display the color of the current mode.
If the unit flashes a red light and the unit stops cooling, this indicates that the internal water reservoir is full. Place a pan under the unit, and remove the drain plug to drain the unit.
If the lights flash from left to right and the unit does not work, contact customer service.
Front Panel Controls
The front panel has an emergency power switch. The power switch can be used when the unit needs to be shut off or turned on without the remote control.
You can turn off the front panel lights by hitting the Lamp Off switch.
Energy Saving Guide
Read and follow the guide below to get the best performance and efficiency from your portable air conditioner:
- Do not cover the air outlet (exhaust) while in use.
- Do not place the unit in front of curtains or drapes- to ensure they do not obstruct the air intake.
- Minimize the length of the exhaust hose.
- Make sure the exhaust hose is as straight as possible and avoid kinks or bends.
- Keep curtains, blinds or drapes closed during the sunniest part of the day.
- Use the timer to operate the unit before it is needed. For example, set the timer to turn on the unit in cooling mode for 3 or more hours to cool the room before you arrive. You may want to operate the unit all day if you live in a warmer climate.
- Minimize the heat sources (direct sunlight, computers, servers, people, etc.) in the room.
- Close all windows and doors.
- Use the unit in a contained room. For example, a room with four walls and a ceiling, instead of a partitioned studio, or warehouse.
- Make sure the unit is on a level surface.
- Minimize the amount of humidity in the room. For example, run the unit as a dehumidifier.
- To prolong the compressor's life, please wait at least 3 minutes before turning the unit back on after shutting it off.
- Inspect and keep the pre-filters clean by cleaning regularly.
- Inspect and replace the activated carbon filters regularly.
- Perform routine maintenance.
Maintenance
Clean the air conditioner and filters regularly to maximize performance and efficiency, and prolong the unit's life. Be sure to always unplug the air conditioner from the power outlet before cleaning.
Cleaning the unit
Use a soft dry cloth to wipe the body clean. If necessary, use lukewarm water to dampen a cloth to clean the unit. Use a soft bristle brush to clean between the vents. Carefully use a vacuum cleaner to clean the condenser coils.
Never use abrasive chemicals, volatile substances, gasoline, detergents, chemically treated cloths, or other cleaning solvents that may damage the cabinet exterior.
Never spray water directly on the unit.
Cleaning the pre-filter
To clean the pre-filter, follow the steps below:
- Power off the unit and remove the pre-filter.
- Remove the activated carbon filter.
- Use a vacuum cleaner or tap the filter lightly to remove loose dust and dirt, then rinse thoroughly under lukewarm running water (below 104°F). You may use a mild soap and water solution if needed. Allow the pre-filter to air dry in a cool and shaded place. Dry thoroughly before reinstalling.
Clean the pre-filter periodically. If the unit is used in a dusty environment you may need to clean it on a weekly basis.
NOTE: The activated carbon filter is not washable. You should replace it every 2-3 months or as needed. Contact EdgeStar retailers for replacement filters.
Warning: Never operate the unit without the filters.
Preparation for Storage
If you are not going to be using the unit for an extended period of time, follow the instructions below before storing your unit:
- Drain all the water from the unit's reservoir. Operate the unit in fan mode for a few hours to thoroughly dry any moisture left on the coils inside the unit.
- Power off the unit, and clean or change the filters.
- Unplug and carefully wind the power cord.
- Remove the exhaust hose and duct connectors and keep them in a safe place.
Troubleshooting
Follow the troubleshooting guide below to resolve common issues.
Issue | Possible Cause | Solution |
---|---|---|
My air conditioner is not functioning at all | Unit is not receiving power | Make sure the unit is plugged in. |
LCDI power cord is tripped | Press the Reset button on the LCDI cord. | |
Insufficient power | Move the unit to another outlet. Check your circuit breaker. (Refer to the rating label on the back of the unit to determine the Amperage draw). | |
Water reservoir is full | Drain the unit and restart. | |
Control panel is disconnected | If no indicator lights turn on, contact customer service. | |
My remote control does not work and the indicator symbols on the remote do not appear | Batteries not installed | Install new batteries. |
Bad batteries | Replace the batteries. | |
Batteries installed incorrectly | Reinstall the batteries correctly. | |
A defective remote control | Contact customer service. | |
My air conditioner is making a loud noise | The unit is not level. | Make sure the unit is on a level surface. |
A foreign object has jammed the fan. | Remove the object from the fan. | |
The floor below the unit is uneven | Move the unit to a level surface. | |
My air conditioner is making a continuous metallic knocking or pinging sound | Unit may have been shipped on its side | Shut off the unit. Let the unit sit on a level surface for at least 24 hours and restart. |
Damaged compressor | Contact customer service. | |
My air conditioner is leaking | Drain plug is removed | Attach the drain plug. |
Cracked base pan | Contact customer service. | |
My air conditioner runs for a little while and then it trips the power cord or the circuit breaker | The air conditioner may be plugged into an outlet that can not supply the correct amount of current. | Contact an electrician if the unit works in a different room or circuit. |
The front control panel lights blink red | Your water reservoir is full. | Drain your unit. |
Troubleshooting continued
Issue | Possible Cause | Solution |
---|---|---|
My air conditioner is not cooling at all | Unit is not operating in cooling mode | Set the unit to be in cooling mode, and lower the set temperature (pg. 12). |
The compressor is not on | The compressor may take up to 3 minutes to turn on, or longer if it is too warm. | |
The ambient temperature is too high | Lower the room temperature to be below 90°F degrees. | |
The filter may be dusty or blocked | Clean the filters. (pg. 16). | |
Blocked exhaust port | Remove any obstructions in the exhaust hose and port. | |
My air conditioner blows cold air, but does not lower the room temperature | The unit is not vented | The unit must be vented. (pg. 4). |
The area of the room is too large | Minimize the size of the area to be cooled, i.e. adding a drop ceiling. Use more than one unit to cool the area, or use a larger unit. | |
Open windows and doors | Close any open doors and windows. | |
Too many heat sources | Remove or shut off additional heat sources such as radio equipment, servers, etc. | |
The room/garage may be inadequately insulated | Properly insulate the room to be cooled, i.e. using fiberglass. | |
The ambient temperature is too high | The unit may not work if the room temperature is above 90°F. | |
Direct sunlight is heating the room | Close curtains or pull down blinds, and minimize the direct sunlight into the room. | |
The filter may be dusty or blocked | Clean the filter and replace it if needed. | |
Dirty condenser coils | Carefully vacuum the coils clean. | |
Obstructed air intake or exhaust ports | Remove anything blocking the ports. |
NOTE: If the ambient temperature is above 90°F the unit may not blow cold air.
TIP: Run the unit before it is needed. For example, run the unit in the morning before the area gets hot, and continue to run the unit all day long in order to maintain a low temperature.
Specifications
Description of product | Portable Air Conditioner |
---|---|
Model | AP12005ECO |
Voltage/Frequency | 115V/60Hz |
Input Power | 900W |
Current | 9.5A |
Color | Silver |
Coolant | R410A |
Timer | 24 Hour |
Dimensions H x W x D | 30.9" x 17.1" x 15" |
Weight | 67 lbs |
EdgeStar Limited Warranty
One (1) Year Parts & Ninety (90) Days Labor
This product is warranted by EdgeStar to be free from defective workmanship and materials, subject to any conditions set forth as follows:
WHAT IS COVERED:
LABOR: For a period of NINETY (90) DAYS from the date of original purchase, labor will be performed free of charge at an authorized EdgeStar repair facility. At its option, EdgeStar will repair the product with new or remanufactured parts, or exchange the defective product with a new, refurbished, or remanufactured product. If a product is replaced, it will carry the remaining warranty of the original product. After the ninety (90) day period, EdgeStar will no longer be responsible for labor charges incurred. All defective products and parts covered by this warranty will be repaired or replaced on a mail-in basis to an EdgeStar authorized repair facility.
PARTS: For a period of ONE (1) YEAR from the date of original purchase, EdgeStar will supply new, rebuilt, or refurbished parts free of charge. EdgeStar may request a defective part be returned in exchange for the replacement part. All replacement parts or products will be new, remanufactured, or refurbished. All products and parts replaced by EdgeStar under warranty service become the property of EdgeStar.
This warranty applies to the original purchaser only, and only covers defects in workmanship experienced during operation of the product under normal service, maintenance, and usage conditions. This warranty applies to the purchase and use of this product in residential settings within the United States of America.
WHAT IS NOT COVERED:
The following limitations apply to the coverage of this warranty. This warranty does not cover:
- Labor charges for installation, setup or training to use the product.
- Shipping damage, and any damage caused by improper packaging for shipment to an authorized service center, and any damaged caused by improper voltage or any other misuse, including abnormal service, handling, or usage.
- Cosmetic damage such as scratches and dents.
- Normal wear and tear on parts or replacement of parts designed to be replaced, e.g. filters, cartridges, batteries.
- Service trips to deliver, pick-up, or repair, install the product, or to instruct in proper usage of the product.
- Damages or operating problems resulting from misuse, abuse, operation outside environmental specifications, uses contrary to instructions provided in the owner's manual, accidents, acts of God, vermin, fire, flood, improper installation, unauthorized service, maintenance negligence, unauthorized installation or modification, or commercial use.
- Labor charges incurred 91 days or more after the date of original purchase.
- The use of EdgeStar products in commercial settings.
- Optional accessories, attachments, and appearance items.
- Products that have been modified to perform outside of specifications without the prior written permission of EdgeStar.
- Products lost in shipment, or theft.
- Products sold AS IS or from an unauthorized reseller.
- Products that have had their serial numbers removed or defaced. Products with serial numbers that have been invalidated.
OBTAINING WARRANTY SERVICE:
If you believe your product is defective, contact EdgeStar Customer Support for troubleshooting assistance and warranty service at 1-866-319-5473. Please have your serial number and proof of purchase available. Once an EdgeStar authorized representative has confirmed that your product is defective and eligible for warranty service, the product must be returned to an EdgeStar repair facility. The purchaser is solely responsible for prepaying all shipping related costs to and from the repair facility. EdgeStar is not responsible for damage resulting from shipper mishandling or improper packaging. Do not return a defective product to the place of purchase. Products received without a return authorization number will be refused.
THIS WARRANTY IS IN LIEU OF ANY OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT ANY IMPLIED WARRANTY IS REQUIRED BY LAW, IT IS LIMITED IN DURATION TO THE EXPRESS WARRANTY PERIOD ABOVE. NEITHER THE MANUFACTURER NOR ITS DISTRIBUTORS SHALL BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY NATURE, INCLUDING WITHOUT LIMITATION, LOST REVENUES OR PROFITS, OR ANY OTHER DAMAGE WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. SOME STATES DO NOT ALLOW THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.
Contact Information
EdgeStar Products
Box 81336
Austin, TX 78708-1336
Toll Free: 1-866-319-5473
E-mail: service@edgestar.com
Register your product, download owner's manuals, access additional troubleshooting resources, and obtain more information on other great EdgeStar products on the web at: http://www.edgestar.com
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