$22 Phone Plan
Critical Information Summary
Information on the service
Description of the service
This is a Fixed Telephone Service which may be supplied using Optus Cable, nbn™ or Optus Direct Service networks.
Optus phone availability
Optus Phone Services are not available in all areas or premises. The phone service offered will be determined by what is available at your location. There may also be technical or commercial reasons that affect our ability to connect a service at your address. To check your serviceability visit optus.com.au/shop/broadband/home-broadband
Minimum term
You can get this plan on a 24 month contract if you are a new customer. The minimum total cost is $587 on a 24 month contract (includes $59 Start Up Fee) when you pay by direct debit. The Telephone Start Up Fee of $59 will be waived if the connection date you agree to is longer than the maximum timeframe under the Customer Service Guarantee.
Bundling arrangements
You don't need to bundle this plan with any other Optus Service. However, you might be able to get additional discounts if you have another Optus Service.
Plan usage types
| Usage Type | Amount (Inc. GST) |
|---|---|
| Standard calls to Optus mobiles, other Australian mobiles and national fixed lines. | 20c per minute plus 45c flagfall ($2 maximum for first 1 hour, then standard rates apply). From 21 May 2017 rates will change to 28c per minute plus 52c flag fall ($2 max for first 60 mins, then standard rates apply) |
| Standard calls to local fixed lines | 30c per call |
| Calls to 13/1300 numbers | 35c per call |
| International calls | WorldSaver rates apply. See optus.com.au/worldsaver. From 21 May 2017 WorldSaver flagfall rates will change from 45c/call to 52c/call. |
Charges for other usage types can be found at optus.com.au/standardagreements
Equipment needs
You need a compatible telephone handset to use this service. Please let us know if you use equipment such as disability or medical services or a back-to-base alarm. Some equipment may require an alternative service or additional equipment. We will tell you if we are not able to support the equipment.
If you have received delivery of your Optus self-installation kit and you do not self-install your Optus equipment within five working days of your Optus nbn™ connection date, we will automatically activate your connection and begin billing you. If you are transferring existing services to Optus nbn™, this may result in the disconnection of those services. If you require assistance to connect, contact us at optus.com.au/notices/service-chat
Special Promotions And Value Added services
This summary doesn't include any special promotions or extra value added services (bolt-ons) that you select whilst you have this telephone and broadband bundle plan.
Information about pricing
Minimum monthly charge: $22 per month when you pay by direct debit.
| Plan Fees | Minimum term | Monthly access fee | Start-up fee | Transferring an existing number | Connecting a new number |
|---|---|---|---|---|---|
| 24 Month Contract | $22 | $59 (The Telephone Start Up fee will be waived if the connection date you agree to is longer than the customer service guarantee) | Included | Included |
Cancellation fees
The maximum cancellation fee for the Optus Phone Service on a 24 month contract is $200. This fee will decrease during your contract period.
Plan changes
You can change your plan during your contract term at no cost. Contact Customer Service if you would like further information.
Mobile calls
A standard national call to any Australian mobile for 2 minutes including flagfall would cost $0.85. $1.08 from 1st May 2017.
Non-direct debit fee
A $2.20 fee will be charged each month if you choose not to pay your bill by direct debit. To set-up direct debit go to optus.com.au/myaccount
Exception: Non-Direct debit made through cards (credit cards, debit cards, charge cards and prepaid cards), Non-direct Debit fee is not charged (only the processing fee will apply)
Paper invoice fee
A $2.20 paper invoice fee will be charged each month if you choose to receive a paper bill. For online billing or to request an email bill go to optus.com.au/myaccount
Payment processing fee
If you pay by BPay savings or direct debit from a bank account or credit card, There are no processing fees. A processing fee applies to non-direct debit payments made by credit or charge card and/or if you pay at Australia Post. For details go to optus.com.au/payments
Other information
Tracking your spend
You may be able to track your phone unbilled usage by visiting optus.com.au/myaccount. If you are unable to do this you can contact our Customer Service team for information on your usage status.
Changing the access method
We may change the access method for your service for the remainder of your minimum term and move you to:
- A new plan that is reasonably comparable with your current plan; or
- An alternative plan, but only if we take reasonable steps to address any detrimental impact that the change may have on you that is not minor.
If we change your access method, you must provide all reasonable assistance to enable the change to be implemented, including access to your premises and equipment. If we are upgrading you to Optus nbn™, by entering into this agreement you are giving your consent for nbn™ Co. to install their equipment required to connect you to their network. Unless otherwise agreed with you, we will not charge you for installing or equipment we supply to you to use with the changed access method. Alternatively, we may ask you to change your access method during your minimum term even if the change may have a detrimental impact on you that is more than minor.
If you refuse our request, we may cancel the service by giving you at least 90 days' notice. If the service is cancelled, you will be liable for charges incurred up to cancellation, but you will not be liable for any cancellation fee or outstanding equipment charges. We will contact you to discuss the details of any changes we plan to make to your access method prior to making the change.
Customer Service
You can call 133 937 for assistance on your account balance, usage status, payment details and other information at any time. For other assistance and account information, see optus.com.au/customerhelp
Customer complaints
You can contact our complaint resolution area by calling us on 133 937. We encourage you to contact us first so that we can try to resolve your complaint straight away. If you're not happy with the outcome, you may also contact the Telecommunications Industry Ombudsman on 1800 062 058.
Priority Assistance
We do not offer Priority Assistance. Telstra is a provider who does.
This is a summary only - the full Terms and Conditions for this plan can be found at optus.com.au/standardagreements
