Philips Sonicare 9900 Prestige

Introduction

Congratulations on your new Philips Sonicare power toothbrush! Superior plaque removal, whiter teeth, and healthier gums are at your fingertips. Using Sonicare's combination of gentle sonic technology and clinically developed and proven features, you can be confident that you're getting the very best clean, every time.

Further support and product registration are available to you at: www.philips.com/Prestige-Get-Started

Welcome to the Philips Sonicare family!

Important safety information

Only use the product for its intended purpose. Read this important information carefully before you use the product and its batteries and accessories, and save it for future reference. Misuse can lead to hazards or serious injuries.

Warnings

• Keep the charger away from water.
• After cleaning, make sure the charger is completely dry before you connect it to the wall socket.
• This appliance can be used by children and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Cleaning and user maintenance shall not be made by children without supervision.
• Children shall not play with the appliance.
• Only use original Philips accessories or consumables.
• Only use the charger provided with the product. If supplied, only use the original USB cable and USB power supply unit.
• This appliance contains no user-serviceable parts. If the appliance is damaged, stop using it and contact the Consumer Care Center in your country (see 'Warranty and support'). If the cord is damaged, replace the charger with a new one.
• Do not use the charger outdoors or near heated surfaces.
• Do not clean any part of the product in the dishwasher.
• This appliance has only been designed for cleaning teeth, gums and tongue.
• Stop using the appliance and consult your dentist/doctor if excessive bleeding occurs after use, if bleeding continues to occur after 1 week of use or if you experience discomfort or pain.
• If you have had oral or gum surgery in the previous 2 months, consult your dentist before you use this appliance.
• If you have a pacemaker or other implanted device, contact your doctor or the manufacturer of the implanted device prior to use.
• If you have medical concerns, consult your doctor before you use this appliance.
• This appliance is a personal care device and is not intended for use on multiple patients in a dental practice or institution.
• Stop using a brush head with crushed or bent bristles. Replace the brush head every 3 months or sooner if signs of wear appear.
• If your toothpaste contains peroxide, baking soda or bicarbonate (common in whitening toothpastes), thoroughly clean the brush head with soap and water after each use. This prevents possible cracking of the plastic.
• Avoid direct contact with products that contain essential oils or coconut oil. Contact may result in bristles dislodging.

Electromagnetic fields (EMF)

This Philips appliance complies with all applicable standards and regulations regarding exposure to electromagnetic fields.

Radio Equipment Directive

Hereby, Philips declares that electric toothbrushes equipped with a radio frequency interface (Bluetooth or BrushSync) are in compliance with Directive 2014/53/EU.

• Bluetooth radio frequency: 2.4 GHz
• Maximum Bluetooth radio frequency power: 3 dBm
• NFC radio frequency: 13.56 MHz
• Maximum NFC radio frequency power: 30.16 dBm

The full text of the EU declaration of conformity is available at the following internet address: www.philips.com/support

Intended use

Sonicare Prestige power toothbrushes are intended to remove adherent plaque and food debris from the teeth to reduce tooth decay and improve and maintain oral health. Prestige power toothbrushes are intended for consumer home use. Use by children should be supervised by an adult.

Your Philips Sonicare

This section identifies the components of your Philips Sonicare toothbrush.

1. Hygienic travel cap
2. Premium All-in-One brush head (A3)
3. BrushSync symbol [BrushSync symbol]
4. Handle
5. Power on/off button [Power button icon]
6. Intensity indicator and hidden button
7. SenseIQ indicator [SenseIQ indicator icon]
8. Brush head replacement reminder indicator
9. Battery indicator [Battery indicator icon]
10. Brushing feedback light [Brushing feedback light icon]
11. Charging base
12. Charging stand
13. USB-A wall adapter
14. USB-C cord
15. Charging travel case
16. USB-C socket

Note: The content of the box may vary based on the model purchased.

The following symbols may appear on the product: [Read Operator's Manual symbol]

Detachable Power Supply Part

The "xxxxxx" indicates the model number of the approved chargers to be used.

Sonicare App - Getting Started

The Sonicare app pairs with your toothbrush to provide you a connected experience. By connecting your toothbrush to your Sonicare app account, you will be able to:

• Customize your Sonicare toothbrush settings according to your preferred modes, intensity and toothbrush feedback.
• Track your brushing progress.
• Receive personalized tips and actionable recommendations to improve your oral health.
• Access the full range of benefits and receive ongoing upgrades to your Prestige experience.

The app is compatible with a wide range of iPhone and Android™ smartphones. More information is available at www.philips.com/Prestige-Get-Started

To start using the Sonicare app:

1. Download the Sonicare app to your phone.
2. Ensure your phone's Bluetooth is turned on.
3. Pick up your toothbrush to ensure it is active (lights on). [Diagram of picking up toothbrush]
4. Open the app and follow guided steps.
5. Pair your toothbrush with the app.
6. Create your account via the app. Complete firmware update, if prompted, to access the latest improvements and features.
7. Brush regularly. You are ready to start your connected experience. When you regularly sync the toothbrush with the app, you can receive updates to help improve your oral healthcare.

Sync Regularly

To sync manually: Pair/connect your toothbrush with the app every couple of weeks to benefit from the app features/capabilities.

To sync automatically: Allow location permission while setting up the app. By allowing location permissions, your phone knows when it is in the connection range of your toothbrush and can refresh your brushing data to the app to provide the latest insights and recommendations.

Note: Make sure your phone's Bluetooth is turned on when using the app so that your toothbrush can transfer and update your brushing data to the app. If you have questions about why your brushing data is collected, be sure to review the Sonicare Privacy Statement, available throughout the app setup process.

App - Features

The Sonicare App provides customizable settings for your toothbrush according to your preference, including:

• Intensity Settings
• Mode Controls
• Enable and disable Adaptive Intensity
• Enable and disable Scrubbing feedback

Brush Head

Your Sonicare Prestige power toothbrush comes with the new "Premium All-in-One brush head" (A3). This brush head is specifically designed to provide exceptional plaque removal, whitening (stain removal), and gum health benefits.

Premium All-in-One brush heads come with BrushSync Technology (see description below) as indicated by the [BrushSync symbol] symbol at the bottom of the brush head.

To explore our full range of brush head options, please visit our website for more information: www.philips.com/toothbrush-heads

Using your Philips Sonicare

Brushing instructions

1. Push the brush head firmly onto the handle. [Diagram showing brush head attachment]

   Note: It is normal to see a slight gap between the brush head and the handle. This allows the brush head to vibrate properly.

2. Wet the bristles and apply a small amount of toothpaste. [Diagram showing wetting bristles and applying toothpaste]
3. Place the toothbrush bristles against the teeth at a slight angle (45 degrees). Apply light pressure to make the bristles reach the gumline or slightly beneath the gumline. [Diagram showing 45-degree angle for brushing]

   Note: Keep the center of the brush head in contact with the teeth at all times.

4. Press the power on/off button to turn on the Philips Sonicare. [Diagram showing pressing the power button]
5. Apply light pressure to maximize Philips Sonicare's effectiveness and let the Philips Sonicare toothbrush do the brushing for you. [Diagram showing gentle brushing motion]

   Note: The bristles should slightly flare. Do not scrub. A change in vibration from the handle and the brushing feedback light flashes purple to alert you when you apply too much pressure.

   Gently move the brush head slowly across the teeth in a small back and forth motion so the longer bristles reach between your teeth. Continue this motion throughout the brushing cycle.

6. To clean the inside surfaces of the front teeth, tilt the brush handle semi-upright and make several vertical overlapping brushing strokes on each tooth. [Diagram showing cleaning inside front teeth]
7. The BrushPacer divides the brushing time into six equal segments and indicates when you should move to the next area. Segments are indicated with a brief pause in vibration. The toothbrush automatically stops at the end of the brushing session. [Diagram showing brushing zones and timer indication]

   Note: Your Philips Sonicare toothbrush is safe to use on braces, dental modifications and dental restorations (fillings, crowns, veneers)

Brushing modes

Your power toothbrush comes pre-set to the all-in-one clean mode that provides the dentist recommended 2 minute brushing routine, with a six segment brush pacer. To personalize your brushing mode you can customize your power toothbrush settings from the Sonicare app (see 'Sonicare App - Getting Started').

Note: Although a mode is not displayed on the toothbrush handle, you can update the mode any time from the Sonicare App and your selection will be stored.

Intensity settings

Your power toothbrush comes with 3 different intensity settings:

• High intensity (three lights)
• Medium intensity (two lights)
• Low intensity (one light)

To manually select your desired intensity, press the intensity indicator lights on the handle, to cycle through the options. The intensity setting can be changed before, during, or after brushing.

Note: The intensity setting can also be customized from the Sonicare app.

BrushSync technology

BrushSync technology enables your brush head to communicate with your handle using a microchip. The [BrushSync symbol] symbol at the bottom of the brush head indicates that the brush head is equipped with this technology.

BrushSync technology enables:

• Brush head replacement reminder
• BrushSync mode paring (for Tongue Care brush heads)

Features

• SenseIQ
• Pressure Sensor Feedback
• Adaptive Intensity
• Scrubbing Feedback
• BrushPacer
• Brush head replacement reminder

SenseIQ

Your Sonicare is equipped with SenseIQ technology that is a combination of smart features that observe your brushing behaviors (e.g. motions, habits, brush head choice) and provide personalized feedback and recommendations.

The SenseIQ features include:

• Adaptive Intensity

Pressure Sensor Feedback

Your Sonicare toothbrush measures the pressure you apply while brushing to protect your gums and teeth from damage.

If you apply excess pressure, the handle will change its vibration and the brushing feedback light will flash (purple) at the bottom of the handle until you reduce the pressure.

Note: The Pressure Sensor comes activated with your product. To deactivate this feature, see 'Activating or deactivating features'.

Adaptive intensity

Your Sonicare toothbrush is designed with Adaptive Intensity to protect your gums. If you apply excess pressure for an extended period of time, your toothbrush will automatically lower the intensity setting 1 level. You will experience a brief pause in the pressure feedback and feel the intensity adjust to the next lower level.

Note: Adaptive Intensity comes activated with your product. To deactivate this feature, see 'Activating or deactivating features'.

Note: Every new brushing cycle the intensity will go back to your pre-selected setting.

Scrubbing Feedback

Your Sonicare toothbrush measures the motions while brushing to detect scrubbing behavior (see brushing instructions for optimal technique). If you regularly scrub while brushing, the app will recommend that you enable Scrubbing Feedback.

BrushPacer

The BrushPacer divides the brushing time into six equal segments and indicates when you should move to the next area. Segments are indicated with a brief pause in vibration. The toothbrush automatically stops at the end of the brushing session.

Note: Additional segments may be added when you use White+ or Gum Health Modes. See Sonicare app for mode descriptions.

Brush head replacement reminder

Your Sonicare toothbrush will track the wear of your smart brush head, using the BrushSync technology to measure:

• The overall pressure you apply while brushing
• The total time you have brushed with your brush head

Once your brush head is no longer effective, the brush head replacement reminder indicator light will blink amber and the handle will make a series of beeps and tones to indicate it is time to replace your brush head.

Note: The brush head replacement reminder comes activated with your product. To deactivate this feature, see 'Activating or deactivating features'.

Activating or deactivating features

You can activate or deactivate the following features of your toothbrush:

• Adaptive Intensity
• Pressure Sensor Feedback
• Scrubbing Feedback
• Brush head replacement reminder

From app

The following features can be activated or deactivated from the Sonicare app.

• Adaptive Intensity
• Scrubbing Feedback

For instruction for how to connect to the app (see 'Sonicare App - Getting Started').

From handle

Step 1: Place the handle on the charging stand.

Step 2: Press and hold power button for:

Together with:

[Battery indication blinking white 3 times and hearing 3 tones low to high indicates activation.]

OR

[Battery indication blinking amber 3 times and hearing 3 tones high to low indicates deactivation.]

Charging and battery status

Charging on charger base

1. Plug the USB cord of the charging base into the USB wall adapter and plug the wall adapter into an electrical outlet. [Diagram showing USB cord plugged into wall adapter and outlet]
2. Place the charging stand (clear cover) on the charging base. [Diagram showing charging stand placed on base]
3. Place the toothbrush handle on the charger. [Diagram showing toothbrush handle placed on charger]

a. To indicate charging has started successfully, the toothbrush will beep twice and the lights will illuminate in an upward motion.

b. While charging the battery indicator blinks in white.

4. Leave the toothbrush on the charger until it is fully charged. The battery light will turn off (stop blinking) when the handle has finished charging.

Note: It may take up to 16 hours to fully charge your Sonicare toothbrush.

Charging with the travel case

1. Plug the USB cord into the travel case and into the USB wall adapter.
2. Plug the wall adapter into an electrical outlet.
3. Place toothbrush into travel case. [Diagram showing toothbrush placed in travel case]

a. To indicate charging has started successfully, the toothbrush will beep twice and the lights will illuminate in an upward motion.

b. While charging the battery indicator blinks in white.

4. Leave travel case plugged in until toothbrush is fully charged. The battery light will turn off (stop blinking) when the handle has finished charging.

Note: Make sure the travel case is placed on its side for better stability.

Battery Status (when handle is on a working charger or travel case)

Battery Status (when handle is not placed on Charger)

When the toothbrush is awake, the battery light at the bottom of the handle will indicate the status of the battery.

Cleaning

Brush head and handle

The brush heads and handle can be cleaned by rinsing it with warm water.

1. Remove the brush head from the handle and rinse it thoroughly. [Diagram showing rinsing brush head]
2. Rinse the entire handle, especially the brush head connection. Gently clean around the rubber seal. At least once a week. [Diagram showing rinsing handle and rubber seal]

   Note: Do not push on the rubber seal at the top of the handle.

Travel case and charger

1. Unplug the charger and travel case before you clean them.
2. Use damp cloth to wipe the surface of the charger and travel case.

Danger: Unplug the USB wall adapter and chargers before cleaning them.

Cautions:

• Do not clean the product or accessories in the dishwasher.
• Do not use isopropyl alcohol, vinegar, bleach, or any other house hold cleaning products, to clean the product or accessories as this may cause discoloration.
• Make sure brush head and toothbrush are dry before storing in travel case.
• Do not use essential oils to clean the brush head, the product or accessories as this can cause damage

Storage

If you are not going to use the product for an extended period of time, unplug it from the electrical outlet, clean it and store it in a cool and dry place away from direct sunlight.

Troubleshooting

This chapter summarizes the most common problems you could encounter with the appliance. If you are unable to solve the problem with the information below, visit www.philips.com/support for a list of frequently asked questions or contact the Consumer Care Center in your country.

Recycling

This symbol means that electrical products and batteries shall not be disposed of with normal household waste. Follow your country's rules for the separate collection of electrical products and batteries.

Removal of built-in rechargeable battery

The built-in rechargeable battery must be removed by a qualified professional when the product is discarded. Instructions for removal of built-in rechargeable batteries can be found on www.philips.com/support.

Warranty and support

If you need information or support, please visit www.philips.com/support or read the international warranty leaflet.

Warranty restrictions

The terms of the international warranty do not cover the following:

• Brush heads.
• Damage caused by use of unauthorized replacement parts.
• Damage caused by misuse, abuse, neglect, alterations or unauthorized repair.
• Normal wear and tear, including chips, scratches, abrasions, discoloration or fading.