Lumify Work | Corporate IT Training | Transform Your IT Team
Lumify Work | Corporate IT Training | Transform Your IT TeamAgile Service Manager (CASM) | Lumify Work AU
User Guide for LUMIFY WORK models including: Agile Service Manager, Service Manager, Manager
5 days ago — Learner Manual (excellent post-class reference). Participation in unique hands-on exercises designed to apply concepts. Exam voucher. Access to additional ...
Agile Service Manager (CASM) | Lumify Work AU
File Info : application/pdf, 4 Pages, 300.11KB
DocumentDocumentIT SERVICE MANAGEMENT AND DEVOPS Agile Service Manager (CASM) INCLUSIONS Exam voucher LENGTH 2 days PRICE (Incl. GST) $2 01 3 DEVOPS INSTITUTE AT LUMIFY WORK DevOps is the cultural and professional movement that stresses communication, collaboration, integration and automation in order to improve the flow of work between software developers and IT operations professionals. DevOps certifications are offered by the DevOps Institute (DOI), which brings enterprise level DevOps training and certification to the IT market. WHY STUDY THIS COURSE Learn how to use Agile Service Management to increase the customer value your processes create and to compete in a f ast-paced disruptive world. A Certif ied Agile Service Manager (CASM)® is the working equivalent of a development Scrum Master. Together, Scrum Masters and Agile Service Managers can instill Agile thinking into the entire IT organisation as the basis of a DevOps culture. T his two-day course provides an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes, design and improvement. Agile thinking improves IT 's ef f ectiveness and ef f iciency, and enables IT to continue to deliver value in the f ace of changing requirements. IT Service Management (IT SM) f ocuses on ensuring IT services deliver value by understanding and optimising their end-to-end value streams. T his course cross-pollinates Agile and IT SM practices to support end-to-end Agile Service Management by scaling to "just enough" process leading to improved f low of work and time to value. Agile Service Management helps IT to meet customer requirements f aster, improve the collaboration between Dev and Ops, overcome constraints in process workf lows by taking an iterative approach to process engineering that will improve the velocity of process improvement teams to get more done. Included with this course: T he Agile Service Management Guide (pre-class resource) Learner Manual (excellent post-class ref erence) Participation in unique hands-on exercises designed to apply concepts Exam voucher Access to additional sources of inf ormation and communities Exam inat io n https://www.lumifywork.com/en-au/courses/agile-service-manager-casm/ Call 1800 853 276 and speak to a Lumify Work Consultant today! training@lumifywork.com lumifywork.com facebook.com/LumifyWorkAU linkedin.com/company/lumify-work twitter.com/LumifyWorkAU youtube.com/@lumifywork IT SERVICE MANAGEMENT AND DEVOPS Agile Service Manager (CASM) My instructor was great being able to put scenarios into real world instances that related to my specific situation. I was made to feel welcome from the moment I arrived and the ability to sit as a group outside the classroom to discuss our situations and our goals was extremely valuable. I learnt a lot and felt it was important that my goals by attending this course were met. Great job Lumify Work team. AMANDA NICOL IT SUPPORT SERVICES MANAGER - HEALT H WORLD LIMIT ED T his course pricing includes an exam voucher to sit an online proctored exam through the DevOps Institute. T he voucher is valid f or 90 days. A sample exam paper will be discussed during class to assist with preparation. Open book 60 minutes 4 0 multiple-choice questions Answer 26 questions correctly (65%) to pass and be designated as a Certif ied Agile Service Manager WHAT YOU'LL LEARN Participants will develop an understanding of : What does it mean to "be agile"? T he Agile Manif esto, its core values, and principles Adapting Agile thinking and values into service management Agile concepts and practices including DevOps, IT IL®, SRE, Lean, and Scrum Scrum roles, artif acts, and events as it applies to processes T he two aspects of Agile Service Management: Agile Process Improvement ensuring processes are lean and deliver "just enough" control Agile Process Engineering applying Agile practices to process engineering projects https://www.lumifywork.com/en-au/courses/agile-service-manager-casm/ Call 1800 853 276 and speak to a Lumify Work Consultant today! training@lumifywork.com lumifywork.com facebook.com/LumifyWorkAU linkedin.com/company/lumify-work twitter.com/LumifyWorkAU youtube.com/@lumifywork IT SERVICE MANAGEMENT AND DEVOPS Agile Service Manager (CASM) Lumif y Work Customised Tra ining We can also deliver and customise this training course for larger groups saving your organisation time, money and resources. For more information, please contact us on 1 800 853 276. COURSE SUBJECTS Module 1: Why Agile Service Management? Module 2: Agile Service Management Module 3: Leveraging Related Guidance Module 4 : Agile Service Management Roles Module 5: Agile Process Engineering Module 6: Agile Service Management Artif acts Module 7 : Agile Service Management Events Module 8: Agile Process Improvement https://www.lumifywork.com/en-au/courses/agile-service-manager-casm/ Call 1800 853 276 and speak to a Lumify Work Consultant today! training@lumifywork.com lumifywork.com facebook.com/LumifyWorkAU linkedin.com/company/lumify-work twitter.com/LumifyWorkAU youtube.com/@lumifywork IT SERVICE MANAGEMENT AND DEVOPS Agile Service Manager (CASM) WHO IS THE COURSE FOR? Practice owners and process designers Developers who are interested in helping make processes more agile Managers who are looking to bridge multiple practices into a DevOps environment Employees and managers responsible f or engineering or improving process Consultants guiding their clients through process improvement and DevOps initiatives Anyone responsible f or: Managing process-related requirements Ensuring the ef f iciency and ef f ectiveness of processes Maximising the value of processes We can also deliver and cust o m ise t his t raining co urse f o r larger gro ups saving yo ur o rganisat io n t im e, m o ney and reso urces. Fo r m o re inf o rm at io n, please co nt act us o n 1800 U LEARN (1800 853 27 6 ) PREREQ UISITES Some f amiliarity with IT SM processes and Scrum is recommended The s upply of this cours e by Lumify Work is governed by the booking terms and conditions . Pleas e read the terms and conditions carefully before enrolling in this cours e, as enrolment in the cours e is conditional on acceptance of thes e terms and conditions . https://www.lumifywork.com/en-au/courses/agile-service-manager-casm/ Call 1800 853 276 and speak to a Lumify Work Consultant today! training@lumifywork.com lumifywork.com facebook.com/LumifyWorkAU linkedin.com/company/lumify-work twitter.com/LumifyWorkAU youtube.com/@lumifywork