Fast device replacement. Expert tech support.

Key Features

• Fast Device Replacement: As soon as next-day¹ device replacement for loss, theft, damage, and out-of-warranty malfunctions.
• Same-Day Screen Repair: Screen repair available as soon as the same day for eligible devices in select areas.²
• Expert Tech Support: Call or chat with a live, U.S.-based ProTech™ expert for assistance with your covered devices.
• Secure Photo/Video Storage: Free up space on your phone with secure photo/video storage.
• Identity Protection: Identity protection through IDnotify, a part of Experian (requires separate sign up).³

Protection Plans

MULTI-DEVICE PROTECTION PACK

Multi-Device Insurance, ProTech support and 300GB of photo storage for up to three devices.

Monthly Cost: $34.99 per enrolled account.

MOBILE PROTECTION PACK

Mobile Insurance, ProTech support and 50GB of photo storage for one device.

Monthly Cost: $11.99 per enrolled number.

MOBILE INSURANCE

Mobile Insurance for one device.

Monthly Cost: $8.99 per enrolled number.

Plan Details & How it Works

Multi-Device Protection Pack

Insurance: Coverage for loss, theft, physical and liquid damage, and out-of-warranty malfunction for up to three eligible mobile devices, including tablets and laptops.

ProTech: Expert tech support for up to three devices plus the ProTech app.

Photo/video storage: 300GB with the Photo Storage app. Easily edit and share your photos.

Claim limits: Six shared claims within any consecutive 12-month period.

How it works:

• One primary device must be connected to an active AT&T wireless postpaid account.
• Second and third devices can be connected or not connected to an active AT&T wireless postpaid account, but must be on the same account as the primary device.
• Non-connected devices can be Wi-Fi tablets or laptops with Windows Vista®, OS X®, Android™, iOS® or newer operating systems.
• Primary connected device is automatically registered upon enrollment. Second or third devices can be registered when needed. For non-connected laptops and tablets, there is a 30-day waiting period after initial enrollment before coverage begins.
• A maximum of three eligible devices can be registered at any one time.

Mobile Protection Pack

Insurance: Coverage for loss, theft, physical and liquid damage, and out-of-warranty malfunction for one eligible mobile device.

ProTech: Expert tech support for covered device plus the ProTech app.

Photo/video storage: 50GB with the Photo Storage app. Easily edit and share your photos.

Claim limits: Two claims within any consecutive 12-month period.

Identity Protection

Customers enrolled in Mobile Protection Pack or Multi-Device Protection Pack can sign up for identity protection through IDnotify, a part of Experian. Sign up at idnotify.com/att.

Mobile Insurance

Insurance: Coverage for loss, theft, physical and liquid damage, and out-of-warranty malfunction for one eligible mobile device.

Claim limits: Two claims within any consecutive 12-month period.

What You Need to Know Before You Enroll

ProTech

Get device support by calling or chatting with a live, U.S.-based tech expert through the ProTech app. ProTech can help you:

• Set up your new device.
• Transfer content to your new device.
• Store photos and videos in the cloud.
• Connect via Bluetooth to your car or wireless speakers.
• Locate and remove viruses and malware.

Live tech support is available:

• Monday - Friday: 8 a.m. to midnight ET
• Saturday – Sunday: 10 a.m. to 10 p.m. ET

Call 888.4.PROTECH (888.477.6832).

AT&T ProTech app

Provides one-tap access to ProTech support, tips, and more. Available on the App Store and Google Play.

AT&T Photo Storage app

Offers secure photo/video storage. Available on the App Store and Google Play.

Enrollment Period

Enroll within 30 days of new activation or device upgrade. You can switch to a different plan at any time if eligible.

Replacement for Connected Device

Replacement devices are shipped and typically delivered the next day.⁵ Replacement equipment may be new or AT&T Certified Restored. Colors, features, and accessory compatibility are not guaranteed.

Screen Repair

Same-day screen repair service is available for eligible devices in select areas with a $49 deductible. Choose a convenient repair location or have a technician come to you. Repaired devices come with a 1-year warranty. Devices eligible for screen repair include various iPhone and Samsung Galaxy models. For current device eligibility, visit phoneclaim.com/att.

Repair/Replacement for Non-Connected Devices (Multi-Device Protection Pack only)

For Wi-Fi laptops and tablets not connected to the AT&T network. Repair or replacement takes 3-5 business days from receipt by Asurion. Replacement equipment may be new or refurbished.

Covered Devices

Phone: Includes the device, battery, charger, SIM card, and one accessory (case, auto cord, or earpiece).

Wireless Internet: Includes the device, power cord, backup battery, phone cable, and SIM card.

Tablet: Includes tablet, standard battery charger, and SIM card (for non-Wi-Fi only).

Laptop: Includes laptop, standard battery, and battery charger (for Multi-Device Protection Pack only).

Watch: Includes device, charger, and SIM card (only watches with their own wireless number and SIM card).

Deductibles

A non-refundable deductible is charged to your wireless bill after each approved claim. Deductible amounts vary by device model and tier.

Partial list of devices covered by tier

For a complete list of devices and deductibles, visit:

• Multi-Device Protection Pack: phoneclaim.com/att/mdppdeductibletiers
• Mobile Protection Pack and Mobile Insurance: phoneclaim.com/att/mimppdeductibletiers

Declining Deductibles

Save on deductibles for insured devices. Customers who remain claim-free for 6-12 months save 25%, and those claim-free for 12+ months save 50%. Declining deductibles do not apply to screen repair for connected devices.

If You Bring Your Own Device

Your device may be eligible for protection within 30 days of activating AT&T wireless service, provided it is in good working condition. Deductibles apply based on the device's tier, with Tier C applying to non-AT&T devices.

Cancellation Policy

You may cancel your optional insurance coverage at any time.

Agreement to Terms and Conditions

Enrollment signifies agreement to Terms and Conditions, including the Coverage Certificate. Review terms at att.com/protectioncenter.

Insurance is Optional

AT&T Mobile Insurance and AT&T Multi-Device Insurance are optional coverages and not required for purchase.

Important Disclosures

AT&T associates are not qualified to evaluate existing insurance coverage. For questions, contact Asurion Protection Services LLC at 888.562.8662.

California, Indiana, and Maryland Residents: Consumer hotlines are available for the California Department of Insurance (800.927.HELP), Indiana Department of Insurance (800.622.4461), and Maryland Insurance Administration (800.492.6116).

FRAUD: Knowingly filing false or misleading information for insurance claims is insurance fraud and a felony in Florida.

ARBITRATION: The product's Terms and Conditions include binding Arbitration Agreements that affect your rights, including waiving the right to a jury trial and participation in class actions. Review these agreements carefully at att.com/protectioncenter.

How to File a Claim

• Go to phoneclaim.com/att
• Use the ProTech app
• Call 888.562.8662 (Claim representatives available Monday-Friday 8 a.m.-10 p.m. ET; Saturday-Sunday 9 a.m.-9 p.m. ET)

Be sure you remember to:

• File the claim within 60 days of the incident.
• Contact AT&T to temporarily suspend service if your device is lost or stolen.
• Return your original device using the provided prepaid shipping label; failure to do so may result in charges up to $850.

To enroll, visit att.com/deviceprotection, call 800.331.0500, or see a sales representative.