CyberPower Smart App Sinewave Series UPS User's Manual

Important Safety Warnings

⚠️ CAUTION!

• The UPS must be connected to a grounded AC power outlet with fuse or circuit breaker protection. DO NOT plug the UPS into an outlet that is not grounded. If you need to de-energize this equipment, turn off and unplug the UPS.
• DO NOT USE FOR MEDICAL OR LIFE SUPPORT EQUIPMENT! CyberPower Systems does not sell products for life support or medical applications. DO NOT use in any circumstance that would affect operation or safety of any life support equipment, with any medical applications, or patient care.
• The battery can energize hazardous live parts inside even when the AC input power is disconnected.
• For pluggable equipment, the socket-outlet shall be installed near the equipment and shall be easily accessible.
• To prevent the risk of fire or electric shock, install in a temperature and humidity controlled indoor area, free of conductive contaminants. (Please see specifications for acceptable temperature and humidity range).
• To reduce the risk of electric shock, do not remove the cover, except to service the battery. There are no serviceable parts inside, except for the battery.
• To avoid electrical shock, turn off the unit and unplug it from the AC power source before servicing the battery or installing a computer component.
• DO NOT USE WITH OR NEAR AQUARIUMS! To reduce the risk of fire, do not use with or near aquariums. Condensation from the aquarium can come in contact with metal electrical contacts and cause the machine to short out.
• DO NOT USE WITH LASER PRINTERS! The power demands of laser printers are too large for a UPS.

Unpacking

Inspect the UPS upon receipt. The box should contain the following:

• (1) UPS Unit
• (1) User's Manual for UPS
• (2) Rack mount Brackets
• (2) Stands
• (2) Skids
• (1) Telephone Cable (black)
• (1) Emergency Power Off Cable (gray)
• (1) PowerPanel® Business Edition Software CD
• (2) Serial Interface Cable (DB-9)
• (1) USB A+B type cable
• (1) Warranty Registration Card

Overview

The PR1000LCDRT2U/PR1000LCDRTXL2U/PR1500LCDRT2U/PR2200LCDRT2U provides automatic voltage regulation for inconsistent utility power. The PR1000LCDRTXL2U features 2060 Joules, and PR1000LCDRT2U / PR1500LCDRT2U/PR2200LCDRT2U features 1874 Joules of surge protection, and provides battery backup during power outages. The PR1000LCDRT2U/PR1000LCDRTXL2U/ PR1500LCDRT2U/PR2200LCDRT2U ensures consistent power to your computer system. Its included software will automatically save your open files and shut down your computer system during a utility power loss.

Automatic Voltage Regulator (AVR)

The PR1000LCDRT2U/PR1000LCDRTXL2U/PR1500LCDRT2U/PR2200LCDRT2U stabilizes inconsistent utility power. Incoming utility power may be damaging to important data and hardware, but with Automatic Voltage Regulation, the computer will not experience damaging voltage levels. An Automatic Voltage Regulator automatically increases low voltage or decreases high voltage to a consistent, computer-safe 110v/120v. The unit's powerful sealed lead-acid batteries will provide power only if the incoming voltage drops below 80v or increases above 150v.

System Block Diagram

The system block diagram illustrates the flow of power from the utility input, through the UPS components including surge protection, AVR, battery, and to the output outlets. It shows how the UPS conditions and regulates power, and provides battery backup during outages. It also depicts connections for communication ports (USB, Serial, EPO) and surge-protected communication lines (RJ11/RJ45).

Basic Operation

When you first receive the unit, plug it in to fully charge the battery. For initial connection of your computer and peripherals, unplug the unit and turn the Power Off.

Front / Rear Panel Description

1. Power Switch: Master on/off switch for equipment connected to the UPS.
2. Power On Indicator: Indicates the power is on.
3. LCD Module Display: LCD shows all the UPS information with icons and messages.
4. LCD Display Toggle Button: Used to toggle between different data displays on the LCD.
5. Battery Backup Protected Outlets: Provides eight battery-powered, surge-protected, and AVR outlets for connected equipment, ensuring temporary uninterrupted operation during a power failure. These outlets can be designated as Critical or Non-critical. When overloaded, circuit breakers trip to interrupt power to non-critical outlets while continuing to supply critical ones. As battery capacity depletes, non-critical outlets shut down to conserve energy for critical outlets. Thresholds can be set by users, and non-critical outlets can be controlled via software.
6. Input Power Cord: Heavy-duty, extra-long power cord.
7. Output Circuit Breaker: Resettable circuit breakers provide protection for output outlets from overload.
8. Input Circuit Breaker: Resettable circuit breakers provide optimal overload protection for the input.
9. USB port: USB communication port for management software.
10. Protected Communication Ports (RJ11/RJ45): Ports protect standard single-line modem, fax, telephone line, or network cable.
11. Site Wire Fault Indicator: This LED illuminates to warn of a wiring problem at the AC receptacle (e.g., bad ground, reversed wiring). If illuminated, disconnect equipment and contact an electrician.
12. Coax/Cable/DSS Surge Protection: Ports protect cable modems, CATV converters, or DSS receivers.
13. Serial Port I: Serial port for connection and communication between the UPS and a computer.
14. Serial Port II: Relays information to equipment that can utilize a contact closure UPS (dry contact).
15. SNMP/HTTP Network slot: A cover panel can be removed to install an optional RMCARD for remote monitoring and control over a network.

*Dry connect is controlled by the PowerPanel® Software. Download from www.cyberpowersystems.com.

*NOTE: Both USB and Serial ports cannot be used simultaneously.

Battery Replacement

Contact your dealer or call the number in this manual for information on battery replacement. Internal battery part numbers are RBP832 for PR1000LCDRT2U/PR1000LCDRTXL2U/PR1500LCDRT2U, and RBP842 for PR2200LCDRT2U. For external battery packs for the PR1000LCDRTXL2U, the part number is BP48V45ART2U.

⚠️ IMPORTANT SAFETY INSTRUCTIONS before servicing the battery. Service the battery under the supervision of personnel knowledgeable about batteries and their precautions. Servicing can only be performed by trained personnel. Batteries are located in an OPERATOR ACCESS AREA.

⚠️ When replacing batteries, use the same type: BP7-12(BB) for PR1000LCDRT2U/ PR1500LCDRT2U/ PR1000LCDRTXL2U, HR9-12(BB) for PR2200LCDRT2U.

⚠️ Risk of Energy Hazard: Use 12 V, maximum 7 Ampere-hour (BP7-12) or 9 Ampere-hour (HR9-12) batteries. Before replacing, remove conductive jewelry. High energy through conductive materials could cause severe burns.

⚠️ Risk of battery explosion if replaced by an incorrect type. Dispose of used batteries according to instructions.

⚠️ To reduce the risk of fire, connect only to a circuit with 20 amperes maximum branch circuit overcurrent protection in accordance with the National Electric Code, ANSI/NFPA 70.

⚠️ For model PR1000LCDRTXL2U, a maximum of four extension battery packs can be provided.

⚠️ Use only the specified type of battery. See your dealer for replacement batteries.

⚠️ The battery may present a risk of electrical shock. Do not dispose of batteries in a fire, as they may explode. Follow all local ordinances regarding proper disposal.

⚠️ Do not open or mutilate batteries. Released electrolyte is harmful to skin and eyes and may be toxic.

⚠️ A battery can present a high risk of short circuit current and electrical shock.

Precautions before replacing the battery:

1. Remove all watches, rings, or other metal objects.
2. Only use tools with insulated handles.
3. Do not lay tools or metal parts on top of the battery or terminals.
4. Wear rubber gloves and boots.
5. Determine if the battery is inadvertently grounded. If so, remove the source of ground. CONTACT WITH A GROUNDED BATTERY CAN RESULT IN ELECTRICAL SHOCK!

Battery Replacement Procedure:

1. Remove the right side front panel.
2. Remove the two retaining screws of the cable protection cover, then remove the cover.
3. Remove the two retaining screws of the cable connectors.
4. Disconnect the black and red cables.
5. Remove the three retaining screws.
6. Pull out the old battery pack and replace it.
7. Reassemble the retaining screws, covers, black and red cables, and front panel in the reverse sequence of the above steps.
8. Recharge the unit for 4-8 hours to ensure maximum UPS battery runtime.

Hardware Installation Guide

1. Your new UPS may be used immediately upon receipt. However, recharging the battery for at least four hours is recommended to ensure maximum charge capacity. Charge loss may occur during shipping and storage. To recharge, simply leave the unit plugged into an AC outlet. The unit will charge in both the on and off positions.
2. If you plan to use the included software, connect either the serial cable or the USB cable to the corresponding port on the UPS and the computer. Note: If the USB port is used, the serial port will be disabled. To control multiple computers, install PowerPanel® Business Edition Agent on the computer connected via USB and PowerPanel® Business Edition Slave on the remaining computers.
3. With the UPS unit off and unplugged, connect your computer, monitor, and any externally powered data storage device (Hard drive, Tape drive, etc.) into the battery power supplied outlets. DO NOT plug a laser printer, copier, space heater, vacuum, paper shredder, or other large electrical device into the UPS, as their power demands will overload and possibly damage the unit.
4. To protect a fax, telephone, modem line, or network cable, connect a telephone or network cable from the wall jack outlet to the 'IN' jack of the UPS. Then, connect a telephone or network cable from the 'OUT' jack on the UPS to the modem, computer, telephone, fax machine, or network device.
5. Plug the UPS into a 2-pole, 3-wire grounded receptacle (wall outlet). Ensure the wall branch outlet is protected by a fuse or circuit breaker and does not service equipment with large electrical demands (e.g., air conditioner, refrigerator, copier). Avoid using extension cords.
6. Depress the power switch to turn the unit on. The Power On indicator light will illuminate. If an overload is detected, an audible alarm will sound and the unit will emit one long beep. To correct this, turn the UPS off, unplug at least one piece of equipment from the battery power supplied outlets, wait 10 seconds, ensure the circuit breaker is depressed, and then turn the UPS on.
7. Your UPS is equipped with an auto-charge feature. When plugged into an AC outlet, the battery will automatically recharge.
8. To maintain optimal battery charge, leave the UPS plugged into an AC outlet at all times.
9. To store your UPS for an extended period, cover it and store with the battery fully charged. Recharge the battery every three months to ensure battery life.
10. Professional Rack Mount UPS units provide one serial port, one dry contact port, and one USB port for communication. The dry contact port (Serial Port II) signals information for equipment that can utilize a dry contact UPS. The primary computer, connected to Serial Port I or the USB port with PowerPanel® Business Edition installed, controls the UPS. During a power failure, the primary computer will initiate a shutdown after a user-controlled delay. PowerPanel® Business Edition Agent software saves and closes open files before shutting down and signals configured slaves to shut down.
11. EPO (Emergency Power Off) Port: This feature is used with EPO controllers. Use the provided gray cable to connect to an EPO contact switch. Follow the appropriate circuit diagram (not provided in text) to wire the cable to match your EPO configuration. The EPO remote switch is typically a push-back button installed outside the computer room via a phone line, not connected to other equipment.

LCD Status Definition

The LCD display indicates a variety of UPS operational conditions. All descriptions apply when the UPS is plugged into the AC outlet and turned on or when the UPS is on battery.

Meters:

• INPUT voltage meter: Measures the AC voltage the UPS receives from the utility wall outlet. Useful for diagnosing poor-quality input power.
• OUTPUT voltage meter: Measures, in real-time, the AC voltage the UPS provides to the computer (normal line mode, AVR mode, battery backup mode). Displays the status of the battery backup outlets.
• ESTIMATE RUN TIME: Displays the estimated run time of the UPS based on current battery capacity and load.
• BATT. CAPACITY meter: Displays the approximate charge level (in 20% increments) of the UPS's internal battery. During a blackout or severe brownout, this meter decreases as the UPS uses battery power.
• LOAD CAPACITY: Displays the approximate output load level (in 20% increments) of the UPS's battery outlets.

Icons:

• NORMAL icon: Appears when the UPS is working under normal conditions.
• BATTERY icon: Appears during a severe brownout or blackout, accompanied by an alarm (two short beeps followed by a pause), indicating the UPS is operating from its internal batteries. A continuous alarm sounds when battery capacity is critically low (single shaded segment, 20% remaining), prompting users to save files and shut down equipment.
• Automatic Voltage Regulation (AVR) icon: Appears when the UPS is automatically correcting low AC input line voltage without using battery power. This is normal operation.
• SILENT MODE icon: Appears when the UPS is in silent mode. The buzzer does not beep until the battery reaches low capacity.
• OVER LOAD icon: Appears with an alarm to indicate the battery-supplied outlets are overloaded. To clear, unplug equipment from these outlets until the icon turns off and the alarm stops.
• FAULT icon: Appears if there is a problem with the UPS.

LCD Status and Setup Functions

1. General Mode:

• a. Press the "Display" button to check the UPS status.
• b. Press and hold the Display toggle for 4 seconds: If the machine is in Battery Mode, it enters Mute status. If in Line Mode, it proceeds to Self Test.
• c. If the Display toggle remains untouched for over 30 seconds, the LCD backlight will turn off automatically.

2. Set-up Mode:

• Step 1: Enter Set-Up Mode by holding the Display toggle for 10 seconds. Icons 3, 4, 5, 6, 7, 8 will light up.
• Step 2: Pressing the Display toggle cycles through setup functions. User configurable functions include:
  • a. Delay Time: Time delay between switching from Battery Mode to Line Mode (9 settings, default 0 minutes).
  • b. Battery Pack Numbers: Estimated UPS runtime based on battery pack count (default 0).
  • c. Static Frequency Tolerance: (6 settings, default +/-6%). Adjusts to electricity quality.
  • d. Slew Rate: Dynamic Frequency Tolerance (5 settings, fault value 4Hz/sec). Indicates tolerance for frequency variance; lower slew rate means less tolerance but better protection.
  • e. Battery Shutdown Voltage: Adjusts the UPS shutdown point based on battery voltage.
• Step 3: Press and hold the toggle for 4 seconds. When icons blink, press the toggle slightly to change the value.
• Step 4: To save the value and return to general mode, press and hold the toggle for 4 seconds.

Note: If the machine is idle for over 30 seconds during setup, it will turn off the backlight and return to general mode automatically.

Note: To return to general mode without saving changes: 1. Wait for the backlight to turn off, or 2. Press and hold the "Display" toggle for 10 seconds.

Settable Items Table:

Troubleshooting

Additional troubleshooting information can be found at www.cyberpowersystems.com/support.htm.

Technical Specifications

CyberPower GreenPower UPS™ Technology

The CyberPower GreenPower UPS™ technology cuts UPS energy costs by up to 75% compared to conventional UPS circuits. Conventional UPS systems pass power through a transformer to provide normal output voltage. The GreenPower UPS™ circuitry bypasses the transformer when utility power is normal, significantly increasing power efficiency. This results in less heat production and lower energy consumption. When utility power is abnormal, the GreenPower UPS™ operates like a normal UPS. Since utility power operates normally 88% of the time, the GreenPower UPS™ primarily operates in its cost-cutting bypass mode.

Limited Warranty and Connected Equipment Guarantee

This warranty covers defects in materials and workmanship in the Product under normal use and conditions. It also covers connected equipment damaged due to Product failure. The warranty period is three years for the Product and for as long as you own the Product for connected equipment. This warranty only covers the original purchaser.

To Obtain Service: Call (877) 297-6937 or email claims@cpsww.com. Provide Product details, purchase date, and connected equipment information. You must provide a dated Proof-of-Purchase receipt and a description of the defect. Ship the product with proof of purchase to CyberPower, prepaying shipping costs. Claims must be made within ten days of occurrence.

CyberPower's Obligation: CyberPower will repair or replace a defective Product. If the Product failed to protect connected equipment, CyberPower will repair or replace the equipment or pay its fair market value (up to $400,000 for these models). Shipping costs are paid by CyberPower when sending items to you; you pay when sending items to us.

Exclusions: This warranty does not cover software damage, data loss, misuse, modification, operation outside environmental limits, damage in transit or storage, improper maintenance, use with non-intended items (e.g., laser printers, appliances, medical devices), or use with aquariums. It also does not apply if the Product was not connected to properly wired and grounded outlets, used with extension cords, daisy-chained, or operated outside its VA capacity.

Limitations: CyberPower is not liable for loss of data, software, or records; damage from causes other than AC power line transients (unless on properly installed lines); damages from fire, flood, wind, etc.; personal injury; or indirect, special, incidental, or consequential damages. The Product is not intended for high-risk activities or medical/life support devices.

For further information, contact Cyber Power Systems (USA), Inc. at 4241 12th Ave E., STE 400, Shakopee, MN 55379 or call (877) 297-6937.

FCC Notice

This device complies with Part 15 of the FCC Rules. Operation is subject to two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

WARNING!! This equipment has been tested and found to comply with the limits for a Class B Digital Device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in residential installations. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment causes harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

Any special accessories needed for compliance must be specified in the instruction.

The Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulation.

Cet appareil numerique de la class B respecte toutes les exigencies du Reglement sur le materiel brouilleur du Canada.