TRUE FITNESS Gravity Cross Trainer

IMPORTANT--PLEASE READ

All products shown are prototype. Actual product delivered may vary. Product specifications, features, and software are subject to change without notice.

For the most up-to-date version of this manual, please see our website: https://truefitness.com/services-support/user-manuals/

CONTACTING OUR SUPPORT TEAM

To contact TRUE for any of your pre or post installation questions, please call our toll-free numbers Monday - Friday 8:30am - 5:00pm (CST):

• Commercial Direct Customers and Corporate Accounts | ? 800.868.8783
• Retail Customers and Distributors | ? 800.883.8783

Or email us:

• Commercial Direct Customers and Corporate Accounts | ? service.direct@truefitness.com
• Retail Customers and Distributors | ? service@truefitness.com
• Service International | ? int.service@truefitness.com

When contacting TRUE, please have the following information ready:

• Serial Number of Unit
• Contact Information--Full Name, Email, and Phone Number
• Address of Facility or Residence
• Detailed Description Regarding Symptom of the Unit (along with pictures or video if applicable)

NOTE: Authorized service providers, dealers, and distributors may also use TRUE's online resource | portal.truefitness.com.

CONTACTING OUR SALES TEAM

Interested in owning more TRUE products? Please contact us with any product inquires so that we may direct you to the appropriate sales representative to help answer your questions.

• Phone | ? 800.426.6570
• Email | ? sales@truefitness.com
• Hours | Monday - Friday 8:30am - 5:00pm (CST)

REPORTING FREIGHT CLAIMS OR PARTS DAMAGE

Unfortunately, sometimes materials can be damaged during shipment. If materials are damaged during shipment, please follow the guidelines below to determine the appropriate process for you to follow.

Severe Damage--Obvious damage to external packaging and internal product.

Please refuse the shipment and it will be returned to TRUE by the carrier. Contact TRUE product support by calling 800.883.8783 or sales support by calling 800.426.6570 Monday-Friday during normal business hours to notify us that the shipment has been refused. Once we have received the damaged shipment, a replacement shipment will be sent to you. If the shipment comes in multiple boxes, only refuse boxes with damage.

Slight Damage--Minimal damage to external packaging with unknown internal damage to product.

If the shipment has minimal damages and you are not sure if the actual product is damaged, you must sign the bill of lading as damaged when accepting the shipment. Once you have opened the box and you have determined something is indeed damaged, please gather the serial number, model number, description of damage, and photos of damage. Please make sure the photos include the damaged product as well as the damaged box the product arrived in. Contact TRUE product support (service@truefitness.com | 800.883.8783) or TRUE sales support (sales@truefitness.com | 800.426.6570) Monday-Friday during normal business hours.

Concealed Damage--No damage to external packaging but internal damage to product.

You may receive a shipment that looks intact and discover once the box has been opened that there are hidden damages. Please notify the carrier immediately. TRUE will not be able to file a claim if the carrier is not notified in a timely manner. Once you have called the carrier you will need to gather the serial number, model number, description of damage, and photos of damage. Contact TRUE product support (service@truefitness.com | 800.883.8783) or TRUE sales support (sales@truefitness.com | 800.426.6570) Monday-Friday during normal business hours.

SAFETY INSTRUCTIONS

IMPORTANT SAFETY INSTRUCTIONS--SAVE THESE INSTRUCTIONS

This equipment is intended for a commercial or institutional setting. This owner's manual should be accessible to all personal trainers, faculty, and members.

• Read and understand all instructions and warnings prior to use.
• Obtain a medical exam before beginning any exercise program. If at any time during exercise you feel faint, dizzy, or experience pain, stop and consult your physician.
• Obtain proper instruction prior to use.
• This unit is intended for commercial use only.
• Inspect the unit for incorrect, worn, or loose components and do not use until corrected, replaced, or tightened prior to use.
• Do not wear loose or dangling clothing while using the unit.
• Care should be used when mounting or dismounting the unit.
• Read, understand, and test the emergency stop procedures before use.
• Disconnect all power before servicing the unit.
• Do not exceed maximum user weight of 400 lbs / 181 kg.
• Keep the top side of the moving surface clean and dry.
• Keep children and animals away.
• Use caution when moving and assembling unit.
• All exercise equipment is potentially hazardous. If attention is not paid to the conditions of equipment usage, death, or serious injury could occur.

⚠ WARNING: To reduce the risk of burns, fire, and electric shock or injury to persons, follow these instructions:

• Heart rate monitoring systems may be inaccurate. Over-exercising may result in serious injury or death. If you feel faint, dizzy, or experience pain, stop exercising immediately.
• Health related injuries may result from incorrect or excessive use of exercise equipment.
• TRUE STRONGLY recommends seeing a physician for a complete medical exam before undertaking an exercise program, particularly if the user has a family history of high blood pressure or heart disease, is over the age of 45, smokes, has high cholesterol, is obese or has not exercised regularly in the past year. Additionally, TRUE recommends consulting a fitness professional on the correct use of this product.
• Equipment should be immediately taken out of use if it fails to work properly or when a warning is presented electronically.
• When using this exercise machine, basic precautions should always be followed.
• Use this equipment only for its intended use as described in this manual.
• Do not move the equipment by lifting the console. Do not use the console as a handlebar during a workout.

• This product can expose you to chemicals including Toluene and Acrylamide which are known to the State of California to cause Cancer and birth defects or other reproductive harm. For more information, go to www.P65Warnings.ca.gov.
• Keep equipment stable on flat ground.
• Risk of personal injury-crushing hazard when equipment is in operation. Keep feet, hands, and fingers away from moving parts.
• Replace warning labels that may be worn, damaged, or missing.
• Replace any non-working or damaged components, remove the unit from service until repair is performed.
• Do not operate the equipment while being covered with a blanket, pillow, plastic, or anything that insulates or stops airflow. Keep air openings free of lint, hair or any obstructing material.
• Any changes or modifications to this equipment could void the product warranty.
• Do not use this product in areas where aerosol spray products are being used or where oxygen is being administered. Such substances create the danger of combustion and explosion.
• Do not use this product outdoors, near water, while wet, or in areas of high humidity including extreme temperature changes.
• Close supervision is necessary when used near children under the age of 15, or disabled persons.

• Wear shoes with rubber or high traction soles. Do not use shoes with heels, leather soles, cleats or spikes. Make sure no stones are embedded in the soles. Do not use this product in bare feet. Keep all loose clothing, shoelaces and towels away from moving parts.
• Use upper exercise arms to maintain balance when mounting and dismounting the machine and for additional stability while exercising.
• Avoid the possibility of bystanders being struck or caught between moving parts by making sure that they are out of reach of the equipment while it is in motion.
• Do not use typing or web surfing features at excessive speeds. Always stabilize yourself when using typing or web surfing features. (Varies by console option.)
• Never place liquids of any type directly on the unit except in the accessory tray or bottle holders. Containers with lids are recommended.
• Always follow the console instructions for proper operation.
• Use correct ergonomic positioning while operating this equipment.
• Allow only one person at a time on the equipment while it's operating.
• Do not allow animals on or near the equipment while in operation.
• Do not reach into or underneath the unit, or tip it on its side during operation.
• Do not use if you have a cold or fever.
• This equipment is not intended for use by persons with reduced physical, sensory, or mental capabilities, or lack of experience and knowledge, unless they are supervised or have been given instruction concerning use of the equipment by a person responsible for their safety.
• Children shall not play with the appliance.
• Cleaning and user maintenance shall not be made by children without supervision.
• Do not use attachments not recommended by the manufacturer.
• Allow only trained personnel to service this equipment.
• It is the sole responsibility of the owner/operator to ensure regular and scheduled maintenance is performed.
• This machine is self-generated and does not require the use of an electrical outlet with the LED console. Optional touch screen or PVS consoles require 110V AC input and 9V DC 1.5 amp output for console operation only.
• The batteries within self-generated equipment contain materials that are considered hazardous to the environment. Federal law requires proper disposal of these batteries.

☡ DANGER: To reduce the risk of electric shock, always unplug this product when not in use, before cleaning, or attempting any maintenance activity. Do not handle the plug with wet hands.

• To disconnect, turn power OFF at the ON/OFF switch if applicable, then remove plug from electrical outlet.
• Use a TRUE AC power cord.
• Position this product so the power cord plug is accessible to the user.
• Keep the power cord away from heated surfaces. Do not pull the equipment by the power cord or use the cord as a handle. Do not run the power cord along the side or under the equipment.
• If the electrical supply cord is damaged it must be replaced by the manufacturer, an authorized service agent, or a similarly qualified person to avoid a hazard.
• This product must be connected to a properly grounded electrical outlet.
• Never insert objects into any openings in this product. If an object should drop inside, turn off the power, unplug the power cord from the outlet and carefully retrieve it. If the item cannot be reached, contact TRUE product support.
• To avoid serious injury, remove and store the power cord when the machine is not in use.
• This appliance should never be left unattended when plugged in.
• Do not use any type of extension cord with this product.
• Never operate a TRUE product if it has a damaged power cord or electrical plug, or if it has been dropped, damaged, or even partially immersed in water.

NOTE: Power warnings, grounding instructions, and power requirements are only applicable when this product is being used with the optional power supply. Non-LED consoles require the optional power supply.

POWER REQUIREMENTS

Read and understand all instructions before plugging any TRUE power cord into an electrical outlet.

DEDICATED LINE

This product does not require a dedicated line.

GROUNDING INSTRUCTIONS

This product must be grounded. If the product malfunctions or breakdowns, grounding provides a path of least resistance for electric current to reduce the risk of electric shock. This product is equipped with a cord having an equipment grounding conductor and a grounding plug. The plug must be plugged into an appropriate outlet that is properly installed and grounded in accordance with all local codes and ordinances.

⚠ DANGER:

• Improper connection of the equipment grounding conductor can result in risk of electrical shock.
• Check with a qualified electrician or service provider if you are in doubt as to whether the equipment is properly grounded or installed on a dedicated line.
• Seek a qualified electrician to perform any modifications to the cord or plug. TRUE is not responsible for injuries or damages as a result of cord or plug modification.

• To reduce the risk of burns, fire, electric shock, or injury, it is imperative to connect each product to a properly grounded 110V or 220V electrical outlet. The voltage required for your unit is located on the serial number decal (usually on the front of the unit). Depending on where you live voltage requirements differ.
• Some TRUE products require a circuit rated 110V, 60 Hz, and 20 amps. In the United States, most residential homes have circuits rated 110V, 60 Hz, and 15 amps. If your unit requires a 20 amp outlet, contact an electrician to install a dedicated 20 amp circuit prior to use.
• 110 Volt--This model is for use on a nominal 110V circuit and has a grounding plug that looks like the plug illustrated in figure A. Make sure the product is connected to an outlet having the same configuration as the plug. No adapter should be used with this product.
• 220 Volt--This model is for use on a circuit having a nominal rating no less than 208V and more than 240V and is factory equipped with a specific electric cord and has a grounding plug that looks like the plug illustrated in figure B. Make sure that the product is connected to an outlet having the same configuration as the plug in figure B. No adapter should be used with this product. If the product must be reconnected for use on a different type of electric circuit, the reconnection should be made by qualified service personnel.

FIGURE A: Grounded outlet with grounding pin

FIGURE B: Grounded outlet with grounding pin

Power Information

NOTES:

• The plug configuration for the power adapter may vary by country.
• Power warnings, grounding instructions, and power requirements are only applicable when this product is being used with the optional power supply. Non-LED consoles require the optional power supply.

SPACE REQUIREMENTS

TRUE recommends leaving a minimum of 24" (61cm) on each side of the equipment and a 39" (99cm) safety zone at the rear of the equipment.

Diagram showing dimensions: 24" (61cm) clearance on sides, 39" (99cm) clearance at the rear.

SPECIFICATIONS

• DIMENSIONS (L X W)
  • Footprint: 69" x 31" (175cm x 78cm)
  • Active Footprint: 83" x 34" (210cm x 86cm)
• MACHINE WEIGHT: 320 lbs / 145 kg
• MAXIMUM USER WEIGHT: 400 lbs / 181 kg

WARNING DECALS

⚠ WARNING: Replace warning labels that may be worn, damaged, or missing.

To replace any worn or missing decals contact TRUE product support (service@truefitness.com | 800.883.8783).

Diagram showing the elliptical with callouts for "console serial number location" and "base serial number location". Also shows a warning label with multilingual text.

COMPLIANCES

This equipment complies with all applicable codes and regulations. For a complete list of compliances, please visit www.truefitness.com.

PROPER USE

PROPER TRAINING POSITION

• Users should keep both feet on the pedals (A) during the workout.
• During a workout the user's hand should grasp the upper exercise arms (B) or stationary handlebars (C).
• Users should remain standing throughout the workout.

ENTRY AND EXIT SAFETY

To Enter:

• Step up onto the side platforms (if equipped).
• Grip the upper exercise arms for stability while stepping onto the lowest pedal.
• Place opposite foot onto the other pedal.

To Exit:

• Stop pedaling by slowing leg motion and applying slight resistance to the upper exercise arms.
• While gripping the upper exercise arms for stability, step from the highest pedal onto the side platform (if equipped).
• Place the opposite foot on the other side platform (if equipped).
• Step down to the floor.

Diagram of the elliptical with labels A (Pedals), B (Upper exercise arms), C (Stationary handlebars).

ASSEMBLY INSTRUCTIONS

NOTE: Supplemental video available @TRUEFitnessservicevids: https://www.youtube.com/playlist?list=PLr3lgv32UrupfqchaypIG13susf3wJ-k_

PREASSEMBLY CHECKLIST

BASIC GUIDELINES FOR SETTING UP THE EQUIPMENT

After removing the equipment from the packaging, place the equipment on a clean, level surface. Make sure the electrical cord easily reaches a grounded three-pronged outlet.

⚠ DANGER: Do not use an extension cord or ungrounded outlet. The ground helps prevent electrical damage to your equipment and enhances your safety by helping to prevent shock. Check with a qualified electrician or serviceman if you are in doubt as to whether the equipment is properly grounded. Do not modify the plug provided with the unit if it will not fit the outlet. Have a proper outlet installed by a qualified electrician.

❗ CAUTION:

• Use caution when assembling this product.
• Unpacking and assembling of this product is a two person task.
• Use caution when unpacking this product. Avoid damage to the product. DO NOT use a box cutter. DO NOT slice into the packaging.
• Avoid damage to the product. NEVER use an electric screwdriver to fasten the plastic shroud pieces.

TOOLS NEEDED FOR ASSEMBLY

BOX CONTENTS

IMPORTANT! Please verify box contents. If you have questions, or if there are any missing parts, contact product support (service@truefitness.com | 800.883.8783).

Diagram showing the components of the box.

HARDWARE PACK CONTENTS

106216-001 HARDWARE PACK

Diagram showing hardware components.

ASSEMBLY STEPS

Step 1: Attach the Right Pedal Lever

Tools: 17mm Wrench, Ratchet Wrench with 17mm Socket

A. Remove preassembled bolt and nut from the 3-pivot link. B. Remove twist tie and tag from the right pedal lever. C. Attach the right pedal lever to the 3-pivot link using the removed bolt and nut. D. Securely fasten hardware to 41 N-m (30 ft-lb) using a torque wrench.

Parts Used: ASSEMBLY, BRACED PEDAL LEVER (1), RH ASSEMBLY, CAST 3P LINK (2), BOLT, M10 X 1.5 X 55 (3), NUT, HEX, NYLON INSERT, M10 (4).

Step 2: Attach Moving Handlebars

Tools: Ratchet Wrench with 17mm Socket

A. Attach the left moving handlebar to the left rocker arm using two M10 bolts, two M10 nuts, and one M10 bar. B. Attach the right moving handlebar to the right rocker arm using two M10 bolts, two M10 nuts, and one M10 bar. C. Securely fasten hardware to 40 N-m (30 ft-lb) using a torque wrench.

Parts Used: ASSEMBLY, RH ARM (1), ASSEMBLY, LH ARM (2), WASHER, LOCK, STL, M10 (3), BOLT, M10 X 1.5 X 65 (4), BAR, ARM, M10 HOLES (5).

Step 3: Optional-Adjust Moving Handlebar Reach

Tools: 17mm Wrench, Ratchet Wrench with 17mm Socket

The moving handlebars can be adjusted for a 1/2" (3.81cm) longer or shorter reach. A. Remove nut and bolt to reposition the link to the preferred hole (closest hole = shortest reach). B. Replace nut and bolt, fasten to 23 N-m (17 ft-lb) using a torque wrench. C. Repeat for right handlebar. Ensure both handlebars are set to the same position.

Parts Used: ASSEMBLY, RH ARM (1), ASSEMBLY, LH ARM (2), BOLT, M10 X 1.5 X 40 (3), NUT, HEX, NYLON INSERT, M10 X 1.5 (4), ASSEMBLY, MULTI-AXIS BEARING LINK, PLASTIC (5).

Step 4: Attach Access Panel and Handlebar Covers

Tools: #2 Phillips Screwdriver

A. Loosen two preassembled M5 screws. B. Position access panel behind back shroud and into slots. C. Tighten M5 screws to secure access panel and back shroud. D. Press handlebar covers into place.

Parts Used: ASSEMBLY, ACCESS PANEL (1), COVER, HANDLE BAR (2), SCREW, M5 X 0.8 X 18, BZ, FLAT WASHER (3), SCREW, M5 X 0.8 X 18, SS (4).

Step 5: Attach Console Mast

Tools: 6mm Allen Wrench, Ratchet Wrench with 6mm Socket Bit

A. Remove twist ties from cables, route network and coaxial cables up the mast. B. Connect cables at the base: I/O data and power. C. Slide mast over screws on base; tighten with 6mm allen wrench.

Parts Used: ASSEMBLY, CONSOLE MAST (1), SCREW, M8 X 1.25 X 20L SHCS (2).

Diagram shows cable connections: network, coaxial, external power, I/O data, self-gen power.

Step 6: Attach Console and Connect Power Cord

Tools: #2 Phillips Screwdriver

A. Prepare console mounting screws. B. Connect console and base cables (heart rate, coaxial, I/O data, network, power, ground). NOTE: LED consoles do not use coaxial or network cables. C. Secure console to mast using four screws.

D. Verify power connections: Touchscreen/PVS consoles connect power supply to base. LED consoles switch power connection to self-gen.

Parts Used: CONSOLE MAST ASSEMBLY (1), CONSOLE (2), FUYANG POWER SUPPLY 12V 6AMP (3), POWER CORD- 110V AC - 12' (4).

Diagrams show console attachment and cable routing.

Step 7: Attach Top Shroud and Mast Boot

Tools: #2 Phillips Screwdriver

A. Align and press top shroud into place until it snaps. B. Fasten top shroud with two M5 screws. C. Wrap mast boot around console mast and tuck into access panel.

Parts Used: ASSEMBLY, TOP SHROUD (1), COVER, MAST BOOT (2), SCREW, M5 X 0.8 X 18, BZ, FLAT WASHER (3).

Step 8: Level the Machine

Tools: 17mm Wrench

❗ CAUTION: Ensure the machine is level at all times to prevent damage and injury. A. Adjust all six leveling feet until they contact the floor. IMPORTANT! Do not detach or unscrew leveling feet. B. Verify all six lock nuts are securely tightened and flush against the frame.

Diagram shows leveling feet and lock nuts.

Step 9: Configure the Console with the Base and Run Calibration

Follow console-specific instructions for configuration and calibration. Contact product support for issues.

PRODUCT FEATURES

BASE OVERVIEW

Diagram of the elliptical with labels A-H.

• A. Console Assembly: Controls the machine, equipped with preprogrammed and customizable workouts.
• B. Phone and Water Bottle Holder: Store water bottle or phone.
• C. Transport Rollers: Aids in moving the machine.
• D. Power and Cabling Interface: Power, network, and coaxial ports (non-LED consoles only).
• E. Leveling Feet: Adjustable feet for leveling.
• F. Pedals: Engage the lower body.
• G. Converging Multigrip Handlebars: Patented design for upper body engagement and comfort.
• H. Stationary Handlebars with Contact Heartrate Grips: Check heart rate without a wireless chest strap.

CONSOLE OVERVIEW

UNITE TOUCHSCREENS (16" SHOWN)

Diagram of the touchscreen console with labels for features.

• Android OS Touchscreen
• Choose Workout (Quick Start, Workouts)
• Bluetooth Compatible
• Apple Watch Compatible
• Choose Language
• Galaxy Watch Compatible
• Lock Screen for Cleaning
• Tap to Pair
• Wireless Charging
• HDMI
• 3.5mm Headphone Jack
• USB

CAUTION: Risk of injury to persons. Use extreme caution when stepping onto or off of a moving machine. Read instruction manual before using. Unplug before servicing.

WARNING! Heart rate monitoring systems may be inaccurate. Over-exercising may result in serious injury or death. If you feel faint, stop exercising immediately. This stationary training equipment is not suitable for high accuracy purposes.

UNITE LED

Diagram of the LED console with labels for features.

• Eight Dedicated Data Points (Distance, Time Elapsed, RPM, Time Remaining, Calories, Heart Rate, METS, Watts)
• Manually Adjust Level
• Dedicated Message Center
• Bright White LEDs
• Keypad
• Choose Workout (Preset Workouts, Manual, Target HRC, HIIT, MMA, 30:30, BOOST)
• USB

CAUTION: Injury to persons to avoid injury, use extreme caution when stepping onto or off of a moving machine. Read instruction manual before using. Unplug before servicing.

WARNING! Obtain proper instruction prior to using this equipment. Inspect equipment before use. Stop exercising if you feel faint, dizzy or short of breath. Keep children away from this equipment. Keep clear of all moving parts. Failure to use appropriate caution could result in serious injury.

CARE AND MAINTENANCE

It is important to perform the minor maintenance tasks described in this section. Failure to maintain the equipment as described here could void the TRUE Fitness Warranty. To reduce the risk of electrical shock, always unplug the unit from its power source before cleaning or performing any maintenance tasks.

INSPECTION

TRUE is not responsible for performing or scheduling regular maintenance or inspections. Users should inspect the machine daily. Look and listen for slipping belts, loose fasteners, unusual noises, worn or frayed power cords, and any other indications that the equipment may be in need of service. If any of these are noticed, obtain service. Do not attempt to use the machine until proper service has been performed or damaged parts have been replaced.

IMPORTANT! If you determine that the machine needs service, make sure it cannot be used inadvertently. Turn the unit off, and then unplug the power cord from its power source. Make sure other users know that the machine needs service. To order parts or to contact a TRUE authorized service representative, please visit www.truefitness.com.

CLEANING THE EQUIPMENT

AFTER EACH USE

• Use GymWipes™ Antibacterial wipes or spray a solution of 30 parts water to 1 part mild detergent to dampen a soft cloth and wipe all exposed surfaces.
• Use a LCD/screen cleaner or spray a solution of 1 part 91% isopropyl alcohol and 1 part water to dampen a soft cloth and wipe the surface of the console. This helps remove fingerprints, dust, and dirt.

WEEKLY

• Vacuum any dust or dirt that might have accumulated under or around the machine. Clogged air vents can prevent adequate cooling, causing a shortened life.

❗ CAUTION: Do not use any acidic cleaners. Doing so will weaken the paint or powder coatings and may void the TRUE Fitness Warranty. Never pour water or spray liquids on any parts of the machine. Allow the machine to dry completely before using. Frequently vacuum the floor underneath the unit to prevent the accumulation of dust and dirt, which can affect the smooth operation.

LEVELING THE MACHINE

❗ CAUTION: Prevent potential damage to the machine and injury to the user. This unit is equipped with adjustable leveling feet. Make sure that the machine is level at all times. If the machine is placed on a uneven surface, adjusting the feet can help, but may not completely compensate for extremely uneven surfaces. Machines that are not level can cause possible injuries for the user.

• A. Adjust all six leveling feet until they contact the floor.
• IMPORTANT! Do not adjust the leveling feet to such a height that they detach or unscrew from the machine.
• B. Using a 17mm wrench, verify all six lock nuts are securely tightened and flush against the bottom of the frame.

PREVENTATIVE MAINTENANCE

TRUE recommends that quarterly scheduled maintenance be performed by a qualified service technician. Please contact your dealer or visit www.truefitness.com to contact a local TRUE authorized service technician.

IMPORTANT! Use only TRUE Fitness certified service providers. Using non-authorized service providers could void the TRUE Warranty.

LONG TERM STORAGE

When the machine is not in use for any length of time, turn it off. Make sure that the power cord is unplugged from the power source and is positioned so that it will not become damaged or interfere with people or other equipment.

TROUBLESHOOTING

This troubleshooting information is intended to assist in diagnostics only and is not all inclusive. Technical specifications, error codes, and programming are subject to change without notice. TRUE accepts no liability for any damage or loss suffered by persons whom rely wholly or in part on any description or statement contained within this manual. Please visit www.truefitness.com to obtain the most recent version of all manuals and contact TRUE product support (800-883-8783) for assistance with troubleshooting and diagnostics.

WARRANTY INFORMATION

COMMERCIAL WARRANTY

CARDIO

STRENGTH

FLEXIBILITY

Warranty does not cover damage or equipment failure resulting from or caused by improper assembly/installation, accident, misuse, abuse, unauthorized modification, or failure to provide reasonable and necessary maintenance.

*Frame is the serialized base of the unit and does not include paint or coatings.

**Labor is available for equipment located within United States and Canada.

***Wear Items include: batteries, covers, caps, badges, paint, pedal straps, toe clips, elliptical pedal inserts, foot pads, Coax/TV, HDMI, USB, mirroring or Ethernet connections, and safety key.

See Warranty Details for terms, conditions, and complete coverage details.

LIMITED-USE COMMERCIAL WARRANTY*

CARDIO

TRUE Fitness may offer alternative warranties to purchasers of commercial equipment for limited-use commercial* or in-home use.** This policy ensures that customers who use commercial equipment for limited-use commercial or in-home use may receive alternative warranty coverage, provided they meet the specified requirements. It's important to note that the specific terms and conditions of the alternative warranty, as well as the eligibility criteria, may vary depending on the product and TRUE's policies at the time of purchase. Customers should review the warranty terms and contact TRUE for precise details.

*To be eligible for the alternative limited-use commercial warranty, equipment use cannot exceed 6-hours use a day or be for use in a membership, dues paying, or institutional facility.

**To be eligible for the alternative in-home use warranty, equipment must be registered to a home address and cannot be used outside of the purchaser of the equipment and their immediate family.

Customers must provide TRUE with the following within 30 days of installation of the commercial-rated equipment:

• Purchase agreement.
• Proof of professional delivery and installation.
• TRUE will register the alternative warranty for the purchaser and implement it within 90 days of receiving the required documentation if such an alternative warranty is available for the specific product.

Warranty does not cover damage or equipment failure resulting from or caused by improper assembly/installation, accident, misuse, abuse, unauthorized modification, or failure to provide reasonable and necessary maintenance.

***Frame is the serialized base of the unit and does not include paint or coatings.

****Labor is available for equipment located within United States and Canada.

*****Wear Items include: batteries, covers, caps, badges, paint, pedal straps, toe clips, elliptical pedal inserts, foot pads, Coax/TV, HDMI, USB, mirroring or Ethernet connections, and safety key.

See Warranty Details for terms, conditions, and complete coverage details.

IN-HOME USE WARRANTY**

CARDIO

WARRANTY DETAILS

All TRUE Fitness products are distributed by TRUE and are warranted to the original registered product purchaser and the parts of the TRUE product (the "Product") listed below, under normal use and service, shall be free of manufacturing defects in workmanship and materials only for the specified period of time.

NOTE:

• Standard shipping is included with warranty part replacement.
• Shipping for warranty frame or replacement is included for the period of three years from the original date of purchase.

All Warranty Items are "LIMITED"

• This limited warranty does not cover damage or equipment failure resulting from or caused by improper assembly/installation, failure to follow instructions and warnings in owner's manual, accident, misuse, abuse, unauthorized modification, failure to provide reasonable and necessary maintenance, software version upgrades, compatibility with third party/aftermarket hardware, software, applications, or websites.
• TRUE's liability shall under no circumstances exceed the actual amount paid by you for the product, nor shall TRUE under any circumstances be liable for any consequential, incidental, special or punitive damages or losses, whether direct or indirect.
• Some states or countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
• TRUE will neither assume nor authorize any person to assure for us any other obligation or liability concerning the sale of this Product. Under no circumstances shall TRUE be liable under this warranty, or otherwise, of any damage to any person or property, including any lost profits or lost savings, for any special, indirect, secondary, incidental, or consequential damages arising out of the use of or inability to use this Product.
• This limited warranty, which is given expressly and in lieu of all other express warranties, constitutes the only warranty made by TRUE.
• The remedies described herein are your sole and exclusive remedies and TRUE's entire liability for any breach of this limited warranty.
• No one is authorized to change, modify, or extend the terms of this limited warranty.
• This limited warranty is in lieu of all other warranties of any kind either expressed or including but not limited to implied warranties of merchant.
• This limited warranty applies to the product only while the product remains in the possession of the original purchaser and is not transferable.
• This limited warranty becomes VALID ONLY if the Product is initially assembled/installed by a TRUE authorized dealer/technician (if anyone other than a TRUE authorized dealer/technician initially assembles and installs the Product, this limited warranty will be void unless the written authorization of TRUE is first obtained).
• This limited warranty can be processed only if the warranty registration form is completed on-line; or if the form provided with equipment is filled in, signed by the original purchaser, and mailed to TRUE within 30 days of purchaser's receipt of this Product.
• All serial numbers must be intact on the Product for this limited warranty to be valid.
• Installation or download of any 3rd party or after-market products will result in voided warranty. This includes, but is not limited to, electrical and mechanical parts, software, or applications.
• TRUE will ship to an authorized service provider any new or rebuilt replacement part or component, or at our option, replace or refund the Product.
• Replacement parts are warranted for the remaining portion of the original warranty period.
• Proof/receipts of necessary maintenance may be required within 30 days of requested warranty part or service.
• This limited warranty does not apply to the performance of the heart rate accuracy will not be warranted as performance varies, based on user's physiology, age, method of use, and other eternal factors.

WARRANTY REGISTRATION

Thank you for purchasing a TRUE product! For warranty terms and conditions, see the complete owner's manual and assembly guide located at truefitness.com.

To validate your product warranty, you must register your product within 30 days of purchaser's receipt of this product.

To register your product:

• Go online to: https://truefitness.com/services-support/warranty-registration/
• OR
• Complete the information below and mail to: TRUE Product Support, 865 Hoff Road, St. Louis, MO 63366

PLEASE RETAIN THIS PORTION FOR YOUR RECORDS

BASE SERIAL NUMBER:
CONSOLE SERIAL NUMBER:

Diagram showing serial number locations on the machine.

WARRANTY REGISTRATION

Fill in the following details:

• Base Serial Number: [____________________]
• Console Serial Number: [____________________]
• Purchase Date: [__________]
• Company (if applicable): [____________________]
• Customer Name (First and Last): [____________________]
• Email Address: [____________________]
• Phone Number: [____________________]
• Street Address: [____________________]
• City: [____________________]
• State: [____________________]
• Postal Code: [____________________]
• Country: [____________________]

CONTACT US

service@truefitness.com

? 800.883.8783

865 Hoff Road
St. Louis, MO 63366

TRUEFITNESS.COM

MAN-XC2-XA-35 Owner's Manual and Assembly Guide REV02