User Guide for Yealink models including: W73P, W70B, W73P Professional Business DECT Phone System, Professional Business DECT Phone System, Business DECT Phone System, DECT Phone System, Phone System
2021-11-30 — Horizon / Yealink W73P User Guide. Getting Started. The W73P is a single cell DECT device from Yealink. The W73P has two components, the W70B base.
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Yealink W73P User Guide
Horizon / Yealink W73P User Guide
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Contents
Contents................................................................................................................................................... 2 Getting Started ........................................................................................................................................ 4 W70B Base Station ................................................................................................................................. 5 W73H Handset ......................................................................................................................................... 6
Power LED Indicator ............................................................................................................................. 7 Menu Options ........................................................................................................................................ 7
Icons................................................................................................................................................... 8 Icons ...................................................................................................................................................... 8 Entering Data on the W73H .................................................................................................................. 9 Register the Handset(s) to Base Station ............................................................................................ 10 Putting the Base Station into Registration Mode ................................................................................ 10 Registering a W73H handset to the Base Station .............................................................................. 10 Registering a W73H to another Base Station ..................................................................................... 10 Troubleshooting .................................................................................................................................. 11 Deregistering a handset ...................................................................................................................... 11 Placing a Call ......................................................................................................................................... 11 Placing an Internal call (Intercom) ...................................................................................................... 11 Placing an Internal Call During an External Call ................................................................................. 12 Placing External Calls ......................................................................................................................... 12
Placing Multiple External Calls ........................................................................................................ 12 Placing a Call from the Call History .................................................................................................... 12 Placing a Call from the Directory ........................................................................................................ 12 Redial .................................................................................................................................................. 12 Answering Calls .................................................................................................................................... 13 Answering a Call When You Are Already in a Call ............................................................................. 13 Silencing an Incoming Call.................................................................................................................. 13 Rejecting a Call Manually.................................................................................................................... 13 Rejecting Calls with Do Not Disturb (DND) ......................................................................................... 13 In Call Actions ....................................................................................................................................... 14 Muting / Unmuting Audio ..................................................................................................................... 14 Call Hold and Resuming a Call ........................................................................................................... 14 Call Forwarding ..................................................................................................................................... 14
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Transfer Call .......................................................................................................................................... 14 Blind Transfer ...................................................................................................................................... 15 Attended Transfer ............................................................................................................................... 15
Local Conference .................................................................................................................................. 15 Merging Two Calls into a Conference ................................................................................................. 15
Voicemail................................................................................................................................................ 15 Handset Settings ................................................................................................................................... 16
Screen Saver ...................................................................................................................................... 16 Changing the Brightness ..................................................................................................................... 16 Setting the Keypad light ...................................................................................................................... 16 Locking / Unlocking the Handset ........................................................................................................ 16 Locating a Handset ............................................................................................................................. 16 Renaming the Handset ....................................................................................................................... 17 Silent Mode ......................................................................................................................................... 17 DECT Repeater (RT30) .......................................................................................................................... 18 LED Status ............................................................................................................................................. 19 Installation ............................................................................................................................................. 20 Connect the Power for the Repeater .................................................................................................. 20 Mount to a Wall ................................................................................................................................... 20 Attach the Base Stand ........................................................................................................................ 21 Multiple Repeaters ................................................................................................................................ 21 Cascade Setup.................................................................................................................................... 21 Start Setup .......................................................................................................................................... 22 Registering the Repeater .................................................................................................................... 22 Cascade Registration .......................................................................................................................... 23
Auto Cascade Registration .............................................................................................................. 23 Manual Cascade Registration.......................................................................................................... 23 ID Modification .................................................................................................................................... 23 De-registration..................................................................................................................................... 24 Placement ........................................................................................................................................... 24
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Getting Started
The W73P is a single cell DECT device from Yealink. The W73P has two components, the W70B base station and the W73H handset. You can purchase additional W73H handsets separately, though one comes in the W73P package.
The W73P will allow you to register up to 10 users using the W73H handset per W70B base station. When using a RT30 Repeater, it also supports "Cascade mode" as well as "Star Mode".
Before you use your phone, you should take some time to get familiar with its features and user interface.
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W70B Base Station
Number Item
1
Registration LED
2
Network Status LED
3
Power LED Indicator
4
Paging Key
Description Indicates the handset registration status or the base station is in the paging mode. Indicates the network status. Indicates the power status of the base station.
- Locates a misplaced handset.
- Toggles the registration mode.
- Resets the base station to factory settings
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W73H Handset
Number Item
1 Receiver 2 Power LED Indicator
Description Receives audio in receiver mode. Indicates call status, message status, and charging status.
3 Phone Screen 4 Soft Keys
5 Message Key 6 Speakerphone Key
Shows information
Access the function directly. It depends on the operating situation. Accesses the voice mail or missed call.
- Switches among the receiver, headset, and handsfree
- modes.
- Answers an incoming call.
- Places a call in handsfree mode.
7 Navigation Keys
Scroll through information or options on the screen.
8 OK Key
Confirms actions or enters the main menu.
9 On-hook Key/Power Key
- Press briefly to return to the previous screen.
- Long press to return to the idle screen.
- Press to turn the handset on.
- Long press on the idle screen to turn the handset off.
- Cancels actions or ends a call.
- Rejects an incoming call.
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10 Off-hook Key
11 Keypad 12 TRAN Key 13 Mute Key 14 Microphone 15 Speaker 16 3.5mm Headset Jack
- Answers an incoming call.
- Enters the redial calls list.
- Places a call-in receiver or headset mode.
Provides digits, letters, and special characters. Transfers a call to another party. Toggles mute feature on or off. Picks up audio. Outputs audio in handsfree mode. Connects a standard 3.5mm headset.
Power LED Indicator
LED Status Solid red Fast flashing red (300ms) Slowly flashing red (1s) Off
Description The handset is charging. The handset is ringing. The handset receives a voice mail or has a missed call.
- The handset is powered off.
- The handset is idle.
- The handset is fully charged.
Menu Options
Number
1 2 3
Description
Menu item selected Menu icons Soft Key Label
To access the main menu, simply press the OK button on the handset when the handset is idle. To return to the main screen you can long press the On-hook key to quickly exit the menu.
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Icons
Icon Title Status
Description To view the status information of the base, handset, and line.
Intercom
To make an internal call.
Voicemail
To set and view voicemail(s).
Call Features To access Call Forward, Do Not Disturb & Call Waiting
Directory
To access the directory.
Settings
To personalise the settings of your handset.
History
To access the call history list.
Icons
Icons
Description Signal strength. Weak to strong.
No reception. Battery status. Low to full. Handset needs recharging. The ringer volume is muted, and the phone is on silent. The phone has new voicemails. Do Not Disturb is enabled. Keypad is locked. Headset mode is on. Handsfree mode is on. Call is on hold Call is on mute
Call Forward
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Entering Data on the W73H
Task Switch input modes
Action Press
to switch among input modes.
The current input mode is displayed at the right bottom of the phone
screen.
Enter letters
Press a key one or more times (depending on what input mode you're
in) to enter the possible characters that are displayed on the keypad
key.
Enter special characters Press
to enter the space character or the following special
characters:
_' " = / \ ^ ; : , . - + * # § % & @ ? ! ¿ ¡ ( ) { } [ ] < > ¥ $ | ~ ¤
Delete text
Press
- If it is in the uppercase (ABC), uppercase and lowercase (Abc) or
- lowercase (abc) input modes, it will provide space character and the
- following special characters: . , ? ! 0 - If it is in the numeric (123) input mode, it will only provide
the digit 0.
- Long press the key to enter the character +.
Press
or
to position the cursor to the right of the
text you want to delete, and then press Delete to delete one character
at a time or long press to delete all characters
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Register the Handset(s) to Base Station
You need to register your handset to a base station if you want to use the basic functions of the DECT phone. You can register up to 10 handsets per base station.
Putting the Base Station into Registration Mode
Before registering the handset, you must put the base station into registration mode. To do this, long press the registration button (pictured right) on the base station until the registration LED flashes.
If the base station does not identify a DECT handset within 90 seconds the registration mode will switch off.
Registering a W73H handset to the Base Station
Once the base station is in registration mode, you can register your handset to the base station. To do this, press the Reg soft key to register the handset.
The handset is now searching for a base station in registration mode.
After the handset is registered successfully, the phone prompts "Handset Subscribed" and "Base number [The last 4 characters of the connected Base's MAC address]".
After the handset initialised successfully, an icon with the internal handset number and handset name appears on the phone screen.
Registering a W73H to another Base Station
If you wish to change which base station the W73H is registered, then complete the following steps. Make sure the base station is in the registration mode then:
1. Go to OK > Settings > Registration > Register Handset. 2. Select the desired base and then press OK. The handset begins searching for the base station
which is in registration mode. 3. Press OK after a base is found 4. Enter the base PIN (default is 0000) and then press Done to complete the registration.
After the handset is registered successfully, the phone prompts "Handset Subscribed" and "Base number [The last 4 characters of the connected Base's MAC address]".
After the handset initialised successfully, an icon with the internal handset number and handset name appears on the phone screen.
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Troubleshooting
The W73H handset will alert you if registration has not been completed. Common reasons why registration fails include:
1. Incorrect base PIN has been entered 2. Base station is out of range 3. Base station is not in registration mode
Deregistering a handset
1. Go to OK > Settings > Registration > De-reg. Handset. 2. Enter the base PIN (default: 0000), and then press Done or OK. The handset screen displays
the handsets names that are registered to the same base station. The name of the handset itself is highlighted and followed by a left arrow. 3. Select the desired handset, and then press OK. The handset screen prompts you whether to deregister the handset. 4. Confirm the action.
Placing a Call
After the handset is registered to the base station, you can use your handset to place an internal or external call. The handset can handle 2 calls at the same time.
Placing an Internal call (Intercom)
Intercom is a useful feature in the office to quickly contact a colleague. Intercom calls are made between handsets registered to the same base station.
The following types of auto intercom feature are available:
· On (Beep On): The handset answers an intercom call automatically and plays a warning tone.
· On (Beep Off): The handset answers an intercom call automatically without a warning tone. · Off: Auto intercom feature is off. You need to answer an intercom call manually.
To select which auto intercom you wish to use, go to OK > Settings > Telephony > Auto Intercom and select the desired option.
To place the call, go to OK > Intercom and select the desired handset or All Handsets and select OK or the Off-hook key. Selecting All Handsets will ring all other registered handsets to that base station simultaneously.
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Placing an Internal Call During an External Call
During an external call, you can place a call to an internal line. To do this, complete the following steps:
1. Select Options > Intercom 2. Select the Desired Handset and press OK or Send
Placing External Calls
To make a telephone call, simply enter the extension number or telephone number of your destination and press OK or Off-hook key.
Placing Multiple External Calls
When you are in an active call you can put your call on hold and then place a new call.
1. Select New Call 2. Enter the extension number or telephone number and then press the OK key.
Placing a Call from the Call History
You can place calls to contacts from the History list, which contains the calls that were recently placed, answered, or missed.
1. Press History or go to OK > History 2. Select the desired call list 3. Highlight a contact and press the Off-hook key or Send.
Placing a Call from the Directory
You can place a call to a contact directly from your directory.
1. Press OK > Directory 2. Select the desired directory 3. Highlight a contact and press the Off-hook key or Send
Redial
You can redial a call from the Redial list. The W73H stores the last 20 dialled phone numbers. When the redial list gets full, the handset will automatically erase the oldest entry when a new number is dialled.
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Answering Calls
When you receive an incoming call, the phone will ring and the screen will display the information of the incoming call. You can press the Answer button to accept the call.
Answering a Call When You Are Already in a Call
You can answer a call when there is already an active call on your phone and you have Call Waiting enabled on the Horizon platform.
When you are in an active call and an incoming call arrives on the phone, a call waiting tone beeps, and the incoming call information is displayed.
To answer the call, press the down navigation key to select the incoming call and select Answer.
Silencing an Incoming Call
You can silence a call to stop your phone from ringing. Even if you silence the call, the incoming call notification continues to be displayed on your phone. To do this, simply press Silence on the device when it is ringing.
Rejecting a Call Manually
You can reject a call manually and the call will then follow the call busy treatment that has been set up in the Horizon portal. To reject the call, simply press Reject or the End Call button when the phone is ringing.
Rejecting Calls with Do Not Disturb (DND)
You can enable DND to reject all incoming calls automatically when you do not want to be interrupted.
1. Go to OK > Call Features > Do Not Disturb 2. Select the directed line and press OK 3. Enable DND and confirm the action. The status bar will not display the DND icon.
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In Call Actions
Muting / Unmuting Audio
You can mute the microphone during an active call so that the other party cannot hear your discussion with your colleagues.
Simply press the Mute key during a call to mute the microphone, and then press the Mute key again to unmute the handset.
Call Hold and Resuming a Call
You can place an active call on hold and resume the call when you are ready. When you place a call on hold, the held party may hear the music set on the Horizon platform for the user.
When you are in an active call, simply press Options > Hold to place a call on hold, and then select Resume to resume the call.
Call Forwarding
You can set your call forwarding settings from the device and these will update the Horizon platform. The types of call forwarding available are:
· Always Forward. Incoming calls are always forwarded. There is no prompt on the phone screen when the line receives an incoming call.
· Busy Forward. Incoming calls are forwarded when the line is busy. · No Answer Forward. Incoming calls are forwarded if not answered after a period.
1. Go to OK > Call Features > Call Forward. 2. Select the desired line. 3. Select the desired forwarding type and enable it. 4. Enter the destination number in the Target or Forward to field. 5. If you select the No Answer (No Answer Forward), select the desired ring time to wait before
forwarding from the After Ring Time field. 6. Confirm the action.
Transfer Call
During a call, you can transfer the call to another contact. You can use one of three ways:
· Blind Transfer: Transfer a call directly to the third party without consulting. · Attended Transfer (Consultative Transfer): Transfer a call with prior consulting.
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Blind Transfer
1. Select Options > Transfer, or press the TRAN key during a call. 2. Enter the number you want to transfer the call to or select Directory > Directory/History to
choose a contact. 3. Press TRAN or Transfer to complete the transfer.
Attended Transfer
1. Select Options > Transfer, or press the TRAN key during a call. 2. Enter the number you want to transfer to and dial out. 3. After the contact answers the call, press the TRAN key or Transfer to finish an attended transfer
Local Conference
1. You can initiate a three-way (including yourself) conference calls with your contacts on the phone.
2. Place a call to the first party. 3. When the first party answers the call, select Options > Conference. The active call is placed on
hold. 4. Dial the second party's number. 5. When the second party answers the call, select Conf. to invite two parties to join the conference.
Merging Two Calls into a Conference
You can invite a held call into a conference call with the active call.
1. Place two calls on the phone. 2. Select Options > Conference.
Voicemail
1. Go to OK > Voice Mail > Play Message or press the Message key. 2. Select the desired line, and then press Select. The handset dials out the voice mail code using
the selected line automatically.
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Handset Settings
Screen Saver
The screen saver is designed to protect your phone screen. When the screen saver is enabled, an analogue clock will be activated and appear on the phone screen if the handset is idle for approximately 10 seconds.
1. Go to OK > Settings > Display > Screen Saver. 2. Press Change to select the Screen Saver check box (the default status is checked).
Changing the Brightness
When in charger/out of charger is enabled, the backlight will be turned off after the handset is idle for about 30 minutes when the handset is or is not in the charging cradle. When an incoming call arrives, a key is pressed or the handset status changes, the backlight is automatically turned on.
1. Go to OK > Settings > Display > Display Backlight. 2. Select the desired value from the Active Level field. 3. Select the desired value from the In Charger or Out Of Charger field. 4. Confirm the action.
Setting the Keypad light
You can enable the keypad light to illuminate the keypad keys when any key is pressed.
1. Go to OK > Settings > Display > Keypad LED. 2. Press Change to select the Keypad LED check box (the default status is checked).
Locking / Unlocking the Handset
You can lock the device so that you can prevent accidental user of the handset. To do this, long press the # key whilst the handset is idle until the phone prompts you that the device is locked. To unlock the handset, simply long press # again until the handset prompts you that it is unlocked.
Locating a Handset
You can locate a misplaced registered using the base station by pressing the base station.
button on the
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Renaming the Handset
The handset will be named automatically if successfully registered to the base station. You can personalise the handset name.
1. Go to OK > Settings > Handset Name. 2. Edit the current name in the Rename/Phone Name field. 3. Confirm the action.
Silent Mode
You can enable the silent mode if you do not want to be disturbed. The handset will not ring when receiving an incoming call, but it will still display the incoming call information. Simply long press the * button until the phone displays "All Ring Tones Off". To turn silent mode off, simply long press the * button again until the phone display "All Ring Tones On".
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DECT Repeater (RT30)
The Yealink DECT Repeater, RT30, can be deployed to extend the range of the W73P IP DECT phone to cover areas where reception was previously not available in accordance with Digital Enhanced Cordless Telecommunication (DECT) standards.
All the usual handset functions are supported by the base station in the extended radio range. The repeater, base station and cordless handset employ wireless connection. In this section we will describe the process to register/de-register a repeater to a base station and some tips will be provided on how to deploy a repeater.
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LED Status
RT30 Status Search for base station
Power Green
DECT Flashing Red
Relay Off
Registering to base station
Green Flashing Orange
Off
Registered to base station, ready for use Green
Green / Orange
Off
Registered to base station, in a call
Green
Green / Orange
Green
Registered to base station, in calls
Green
Green / Orange
Red
(reached the max. number of calls)
Error: Repeater ID conflict
Green Alternately flashing
Off
red and green
Repeater ID confirmation
Green
Red
Flashing Green [1]
Repeater ID modification
Red
Red
Off
Auto cascade registration
Orange Flashing green
Off
Manual cascade registration
Orange
Green
Flashing Red [1]
De-register the repeater
Red
Red
Red
[1] The number of flashes indicates the current ID repeater. When it flashes once, the ID is 1.
Radio Link Status
Excellent to good Poor
DECT LED
Green Orange
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Installation
Connect the Power for the Repeater
Connect the RT30 to a power outlet using the provided cable and USB power adapter.
Mount to a Wall
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Attach the Base Stand
Align the snap-fits with the corresponding holes and push forward, snapping them into the holes.
Multiple Repeaters
If the radio link level of RT30 is excellent to good, each repeater can have up to two calls (external and internal calls) at any time. The repeater can be used to extend the range (up to 300m in unobstructed outdoor areas and up to 50m inside buildings) in a single direction or in all directions. The automatic handover process is seamless. If the repeater is placed properly overlapping the coverage of the base station), the handsets can move freely within the total coverage while on a call.
Cascade Setup
RT30 supports a sequential or "daisy chain" layout to extend the range in a single direction. Up to 2 repeaters can be installed in this layout.
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Start Setup
Up to 6 repeaters can be registered to one base station to extend the range in a star layout. All repeaters must be installed within the base station coverage, as shown in the figure below.
The maximum number of handsets that can be registered to your base station is not affected by the repeater. The repeater can be used to extend the coverage range in all directions, allowing several floors to be covered.
Registering the Repeater
If you want to register more than one repeater, in order to avoid ID conflict, we recommend that you put the repeaters closer to the base station and register the repeaters one by one.
1. Plug the repeater into a power outlet. The Power LED will turn green and the DECT LED will flash red.
2. Set the handset into RT30 Repeater Mode by going to "Settings System Settings Repeater Mode".
3. Set the base station in registration mode by long pressing the paging key on the base station until the first LED flashes green.
4. If the base station is found, the DECT LED will flash orange.
When the DECT LED turns green/orange, the registration to the base station has been successful.
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Cascade Registration
Up to 2 repeaters can be registered to the base station in a cascade setup.
Before the cascade registration, you should first register the two repeaters to the base station. For cascade registration, we recommend that you put the two cascaded repeaters closer to each other. One repeater attempts to register to the other repeater (destination repeater).
If the destination repeater de-registers, the repeater does as well. Conversely, it does not.
The repeater supports automatic or manual cascade registration.
Auto Cascade Registration
1. Long press the program key on one repeater for about 3 seconds. The repeater starts searching for the other repeater, POWER LED turns orange and DECT LED flashes green.
Wait until POWER LED turns green and DECT LED turns green/orange, auto cascade registration is successful.
Manual Cascade Registration
1. On one repeater: a. Confirm the ID: Press the program key. The number of times that RELAY LED flashes indicates the ID. Press the program key again to return to the operation mode.
2. On the other repeater: a. Long press the program key for about 3 seconds. b. Press the program key as soon as POWER LED turns orange and DECT LED flashes green, to enter the repeater's ID to be cascaded. Pressing once indicates that the ID is 1. POWER LED turns orange and DECT LED turns green. c. Press the program key for about 3 seconds to confirm the ID. The repeater starts searching for the repeater to be cascaded, POWER LED turns green and DECT LED flashes orange.
Wait until POWER LED turns green and DECT LED turns green/orange, manual cascade registration is successful.
ID Modification
If you want to register more than one repeater, in order to avoid ID conflict, we recommend that you put the repeaters closer to the base station and register the repeaters one by one.
1. Press the program key to confirm the ID. 2. Long press the program key for around 7 seconds to enter the ID modification mode. When in
ID modification mode, both the Power and DECT LEDs turn red. 3. Press the program key to enter the new ID. Pressing it once indicates that the ID is one, twice
means it is two etc. The number of times that the Relay LED flashes indicates the entered ID. 4. Long press the program key for around 3 seconds to confirm the ID. The repeater will then re-
register.
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De-registration
1. Long press the program key and reconnect the power adapter 2. Hold the program key until the three LEDs turn red. When the DECT LED flashes red, the de-
registration is successful.
Placement
To achieve optimum performance for the repeater, it is important to find an appropriate location.
1. Hold the handset and stand near the base station. 2. Make a call and then call the handset away from the base station. 3. Make a note where you start to hear noise on the line, which indicates that the signal strength is
getting weaker.
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The optimum location for the repeater is as far from the base as possible while still maintaining a good signal, or just inside the location where the noise became noticeable.
Tips
· Choose a raised position for both the base station and the repeater wherever possible. · When positioning the repeater, avoid obstacles that can interference with radio
transmission, such as thick walls and metal structures. · Place the repeater away from other electrical appliances, such as microwaves, wi-fi
equipment and computers. · Keep a minimum of 10 meters between multiple repeaters to avoid coverage overlapping.
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